Authoring for System Center 2012 - Service Manager

• Introduction to the Service Manager Authoring Guide
  
  Provides an introduction to the Authoring Guide for System Center 2012 – Service Manager, including an overview of the System Center 2012 – Service Manager Authoring Tool.
  
  
• Management Packs: Working with Management Packs
  
  Describes how to work with management packs when you are customizing and authoring in Service Manager.
  
  
• Classes: Customizing and Authoring
  
  Describes how to customize and author classes in Service Manager.
  
  
• Forms: Customizing and Authoring
  
  Describes how to customize and author forms in Service Manager.
  
  
• Workflows: Customizing and Authoring
  
  Describes how to customize and author workflows in Service Manager.
  
  
• Sample Scenario: The Woodgrove Bank Customization
  
  Provides an end-to-end sample customization scenario that illustrates how to use the Authoring Tool.
  
  
• Views Sample Scenario: How to Customize a Column Title in a View
  
  Provides an example of customizing predefined views, specifically, customizing the Category column title in the predefined My Incidents view.
  
  
• Reports Sample Scenario: How to Include Dashboards and Reports in Custom Views
  
  Provides an example of including a pre-defined dashboard in a custom view that is displayed in the Service Manager console.
  
  

For more information and examples for authoring and customizations in Service Manager, for the Service Manager data warehouse, and for custom reporting, see the following blogs:

• Modeling in System Center Service Manager
  
  
• The System Center Platform in Service Manager Part 2: The Model-Based Database - Try It!
  
  
• How to create a custom report and display it in the console
  
  
• The System Center Platform in Service Manager Part 6: The Data Warehouse – Try It!
  
  
• A Deep Dive on Creating Outriggers and Dimensions in the Data Warehouse
  
  
• A Deep Dive on Creating Relationship Facts in the Data Warehouse
  
  
• Introduction to the Data Warehouse: Custom Fact Tables, Dimensions and Outriggers
  
  

• TechNet Library main page for System Center 2012 – Service Manager
  
  

You can download a copy of this technical documentation from the Microsoft Download Center. Always use the TechNet library for the most up-to-date information.