Export (0) Print
Expand All
7 out of 15 rated this helpful - Rate this topic

Administration roles in Office 365

 

Applies to: Office 365 Enterprise

Topic Last Modified: 2014-03-10

Summary: Describes the capabilities of the Office 365 billing admin, global admin, password admin, and service admin roles.

You should assign admin permissions to additional people in your organization to help distribute the workload and make sure that user can always get the help they need. Determine who you will assign permissions to as part of your planning process. For example, you can assign permissions that let other admins help with user management, password resets, service management, and tasks such as billing and licensing.

You can also outsource management of Office 365 to allow a partner to manage on your behalf.

The first account created in Office 365 is an admin. That account grants permissions to other accounts by assigning admin roles.

You can assign admin roles that allow management of Office 365 and roles that allow management of Exchange Online, SharePoint Online, and Lync Online. Certain admin roles in Office 365 for enterprises also have an automatic admin role in Exchange Online, SharePoint Online, and Lync Online.

As a best practice, always assign the admin role that grants the lowest level of permissions needed to complete a task.

Office 365 admin roles

Permission Billing admin Global admin Password admin Service admin User management admin

View organization and user information

Yes

Yes

Yes

Yes

Yes

Manage support tickets

Yes

Yes

Yes

Yes

Yes

Reset user passwords

No

Yes

Yes; with limitations. This admin can only reset passwords for non-admins.

No

Yes; with limitations. This admin can’t reset passwords for billing, global, and service admins.

Perform billing and purchasing operations

Yes

Yes

No

No

No

Create and manage user views

No

Yes

No

No

Yes

Create, edit, and delete users and groups, and manage user licenses

No

Yes

No

No

Yes; with limitations. This admin can’t delete a global admin or create other admins.

Manage domains

No

Yes

No

No

No

Manage organization information

No

Yes

No

No

No

Delegate admin roles to others

No

Yes

No

No

No

Use directory synchronization

No

Yes

No

No

No

Office 365 admin role extensions

Office 365 admin role Role in Microsoft Exchange Online Role in SharePoint Online Role in Lync Online

global admin

Exchange Online administrator

Company administrator

SharePoint Online administrator

Lync Online administrator

billing admin

N/A

N/A

Lync Online administrator

password admin

Help Desk administrator

N/A

Lync Online administrator

service admin

N/A

N/A

Lync Online administrator

user management admin

N/A

N/A

Lync Online administrator

To manage services, see:

 
Did you find this helpful?
(1500 characters remaining)
Thank you for your feedback
Show:
© 2014 Microsoft. All rights reserved.