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Troubleshooting Windows Intune Client Software Deployment and Enrollment

Updated: December 17, 2012

Applies To: Windows Intune

The Alerts workspace in the Windows Intune administrator console displays alert messages if the client software was not installed successfully on one or more client computers. If you suspect that client software installation failed on a computer, open the Alerts workspace and check for alert messages that are related to System.

The following table describes error codes that are displayed in Alerts if client software installation fails. It includes suggestions for resolving the problem that is represented by each error code.

 

Error Code Possible Problem Suggested Resolution

0x80CF0437

The clock on the client computer is not set to the correct time.

Make sure that the clock and the time zone on the client computer are set to the correct time and time zone.

0x80240438, 0x80CF0438, 0x80CF401B

Cannot connect to the Windows Intune service. Check the client proxy settings.

Verify that the proxy configuration on the client computer is supported by Windows Intune, and that the client computer has Internet access. For more information about supported proxy configurations, see Firewall and Proxy Server Settings for Managed Computers in Windows Intune.

0x80CF402C

Cannot connect to the Windows Intune service. Check network connectivity.

Verify the computer has network connectivity. Ensure network cable is connected or wireless network in on. Use Windows network diagnostics to debug connectivity issues.

0x80240438, 0x80CF0438

Proxy settings in Internet Explorer and Local System are not configured.

Cannot connect to the Windows Intune service. Check the client proxy settings and confirm that the proxy configuration on the client computer is supported by Windows Intune, and that the client computer has Internet access. For more information about supported proxy configurations, see Firewall and Proxy Server Settings for Managed Computers in Windows Intune.

0x80043001

Enrollment package is out of date.

Download and install the current client software package from the Administration workspace. For instructions, see Downloading the Windows Intune Client Software.

0x80043004

Subscription does not exist, or is disabled.

Verify that your account and subscription to Windows Intune is still active. To view your account settings, sign in to your account in the Windows Intune account portal.

0x80043002

Account is in maintenance mode.

You cannot enroll new client computers when the account is in maintenance mode. To view your account settings, sign in to your account in the Windows Intune account portal.

0x80043003

Account is deleted.

Verify that your account and subscription to Windows Intune is still active. To view your account settings, sign in to your account in the Windows Intune account portal.

0x80043005

The client computer is retired.

Wait a few hours, remove any older versions of the client software from the computer, and then retry the client software installation. For instructions, see Retiring a Device by Using the Windows Intune Administrator Console

0x80043006

The maximum number of seats allowed for the account is reached.

Your organization must purchase additional seats before you can enroll more client computers in the service.

0x80043007

Could not find the certificate file in the same folder as the installer program.

Extract all files before you start the installation. Do not rename or relocate any of the extracted files: all files must exist in the same folder or the installation will fail. For more information, see Downloading the Windows Intune Client Software.

0x8024D015, 0x00240005, 0x80070BC2, 0x80070BC9, 0x80CFD015

The software cannot be installed because a restart of the client computer is pending.

Restart the computer and then retry the client software installation.

0x80070032

One or more prerequisites for installing the client software were not found on the client computer.

Make sure that all required updates are installed on the client computer and then retry the client software installation. For more information about prerequisites for installing the client software, see Windows Intune Client Software Requirements.

0x80043008

Could not start the Microsoft Online Management Updates service.

Contact Support.

0x80043009

The client computer is already enrolled into the service.

You must retire the client computer before you can re-enroll it in the service. For instructions, see Retiring a Device by Using the Windows Intune Administrator Console.

0x8004300B

The client software installation package cannot run because the version of Windows that is running on the client is not supported.

Windows Intune does not support the version of Windows that is running on the client computer. For a list of supported operating systems, see Windows Intune Client Software Requirements.

0xAB2

The Windows Installer could not access VBScript run time for a custom action.

This error is caused by a custom action that is based on Dynamic-Link Libraries (DLLs). When troubleshooting the DLL, you might have to use the tools that are described in Microsoft Support KB198038: Useful Tools for Package and Deployment Issues.

0x8004300f

The software cannot be installed because System Center Configuration Manager client is already installed.

Remove the Configuration Manager client and then retry the client software installation.

0x80043010

The software cannot be installed because the Open Mobile Alliance Device Management (OMADM) client is already installed.

Un-enroll the OMADM client and then retry the client software installation.

If you cannot resolve client software installation problems by using the information in the table, try the following steps:

  • If no client software deployment alerts for the computer are displayed in the service console, check the computer’s Internet connectivity and proxy configuration and make sure that the computer can communicate with the service URL, https://manage.microsoft.com. Then retry the client software installation.

  • If installation problems persist, contact Support. Have the client computer enrollment log (located in %programfiles%\Microsoft\OnlineManagement\Logs\Enrollment.log and %userprofile%\AppData\Local\Microsoft\OnlineManagement\Logs\Enrollement.log) and Windows Update log (%windir%\windowsupdate.log) available to show to support engineers.

 
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