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Administration Guide for the System Center Cloud Services Process Pack

Updated: May 7, 2012

Applies To: System Center 2012 - Service Manager, System Center 2012 SP1 - Service Manager

Welcome to the Administration Guide for Microsoft System Center Cloud Services Process Pack. This guide contains concepts and procedures that System Center 2012 – Service Manager administrators must perform to install and configure the Cloud Services Process Pack.

Administration Guide Topics

  • Overview

    System Center Cloud Services Process Pack overview.

  • Prerequisite Concepts

    Defines user roles and tasks. Process workflows show how user tasks are related.

  • Prerequisites

    Defines what needs to be installed and configured before you install the Cloud Services Process Pack.

  • Installation

    Procedures for installing the Cloud Services Process Pack and the Cloud Services runbooks.

  • Required Configuration Tasks

    Required procedures that the service provider performs in the Service Manager console.

  • Optional Configuration Tasks

    Optional procedures that the service provider performs in the Service Manager console, to enable System Center Cloud Services Process Pack Self-Service Portal scenarios.

  • Administration

    Procedures for provisioning and decommissioning requests.

  • Reporting

    A short overview of reports and a list of sample reports and reporting prerequisites.

  • Cloud Services Terminology

    Describes terms that are used in the System Center Cloud Services Process Pack.

Other Resources

 
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