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Content Index

Microsoft IT Showcase

Welcome to an insider's view of the Microsoft enterprise IT environment. Here you'll find a complete list of content on Microsoft IT's best practices and lessons learned as we plan for, develop, deploy, and manage Microsoft products in our own global enterprise.


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  • 343 Industries Gets New User Insights from Big Data in the Cloud
    Published: 05/03/2013
    The Halo franchise is an award-winning collection of properties that has grown into a global entertainment phenomenon. To date, more than 50 million copies of Halo video games have been sold worldwide. As developers prepared to launch Halo 4, they were tasked with analyzing data to gain insights into player preferences and support an online tournament. To handle those requests, the team used a powerful Microsoft technology called Windows Azure HDInsight Service, based on the Apache Hadoop big data framework. Using HDInsight Service to process and analyze raw data from Windows Azure, the team was able to feed game statistics to the tournament’s operator, which used the data to rank players based on game play. The team also used HDInsight Service to update Halo 4 every week and support a daily email campaign designed to increase player retention. Organizations can also take advantage of data to quickly make business decisions.
    Business Case Study

  • 5 IT Strategies for App Creation and Delivery
    Published: 06/26/2014
    Read how Microsoft IT is embracing the Social, Mobile, Analytics, Cloud, and other megatrends to create a platform that streamlines the creation and delivery of applications that enhance user experiences; promote anytime, anywhere productivity; and reflect a more agile approach to delivery.
    Article

A - C

  • Active Directory Rights Management Services at Microsoft
    Published: 12/08/2011
    At Microsoft, sensitive business information in e-mail and business documents was at risk of exposure to unauthorized users. Microsoft IT implemented AD DS so that authors could use Microsoft Office and SharePoint Server to restrict access to confidential data.
    Technical White Paper

  • Addressing Messaging Threats with Forefront Security for Exchange Server
    Published: 02/27/2007 IT Pro Webcast added: 04/10/2007 Technical White Paper updated: 01/08/2009
    In deploying the Exchange 2007-based messaging-protection solution, Microsoft IT used all messaging protection features of the Edge Transport server role and Forefront Security for Exchange Server to block, delete, reject, or quarantine unwanted messages.
    Technical White Paper | PowerPoint Presentation | IT Pro Webcast | WMA | MP3

  • Advancing Growth in New and Emerging Markets through IT
    Published: 07/28/2014
    Microsoft has identified new and emerging markets (NEMs) as a focus of future growth. This article is intended for Business Decision Makers (BDMs), IT Decision Makers, and Chief Executives to help them understand Microsoft ITs response to the potential of these markets. The article first describes how Microsoft identified markets for focus. It then shows how Microsoft Information Technology (Microsoft IT) used cross-function teams to identify gaps in user experience, and how those gaps were prioritized and tracked for improvements. The article concludes with a discussion of the resulting benefits of this data-driven analysis, and how Microsoft IT plans to apply and revise the model and its applications.
    Article

  • Aligning the IT Organization to Deliver Modern Applications
    Published: 07/24/2014
    The recent creation of app stores containing small, focused apps, available across a range of consumer devices, has created challenges for Information Technology (IT) departments in many organizations. In order to address these challenges, Microsoft IT created a centralized app certification process and single app portfolio, both managed from a single point. This provided a mechanism for Microsoft to provide apps developed in an agile software development environment, to distribute these apps to users across a range of devices, and to still maintain control in terms of functionality, security, and regulatory and corporate compliance.
    Business Case Study

  • Application Portfolio Management and the Cloud
    Published: 06/06/2012
    Microsoft Information Technology (MSIT) is at the forefront of the Microsoft directive to lead with cloud computing. To support this initiative, MSIT has developed application assessment and migration tools that evaluate an application’s suitability for migration to Microsoft cloud services. MSIT has also documented best practices that can help Microsoft customers evaluate and migrate their infrastructures, applications, or services, to cloud computing.
    Article

  • AppLocker Deployment at Microsoft
    Published: 12/07/2011
    AppLocker is a feature of Windows 7 and Windows 2008 R2 that maintains legal and security obligations to prevent the execution of unwanted applications on domain-joined devices. Unauthorized Peer 2 Peer (P2P) applications within the Microsoft infrastructure are strictly prohibited by the Microsoft Information Security General Use Standard. Microsoft is currently blocking Unauthorized P2P on the network edge/proxy. This Group Policy setting extends the protection to machines on the corporate network.
    Technical Case Study

  • Architecting a Global Human Resources System Using SharePoint, Azure, & Duet
    Published: 02/03/2011
    In this webcast, we describe how Microsoft architected its Human Resources Web content platform using SharePoint 2010, Azure and Duet for connecting to its SAP ERP application. The portal is an ongoing project and we will review the past and future roadmap, discuss the benefits of current technologies and offer recommendations relevant to other enterprise-level HR systems managers.
    IT Pro Webcast

  • Architecting the Virtual Application Infrastructure (App-V 4.6) at Microsoft
    Published: 06/28/2010
    Microsoft Application Virtualization (App-V) helps Microsoft provision, distribute, and manage applications in its global network infrastructure. Application Virtualization reduces costly application-management processes, accelerates application and operating system deployments, and creates a foundation for a software-services and management infrastructure.
    Technical Case Study

  • Architecting a Windows Azure Hybrid Solution to Support Employee Performance Management
    Published: 05/18/2012
    Microsoft IT discusses best practices developing a hybrid solution using Windows Azure, the Windows Azure service bus and SQL Azure to accommodate cyclical peak load usage of the HR, Performance Management application.
    Video

  • Automated Data Quality Checks Using SQL Server and Visual Studio
    Published: 06/29/2010
    Microsoft IT's business intelligence engineering team has reduced its development and testing phases by automating the data quality audits and finding data quality issues earlier in the development cycle than in the past using a metadata-driven, user configurable tool. Learn about the concept and hear directly from the development team how this can apply to you.
    IT Pro Webcast

  • Best Practices for Deploying Virtual Machines using Hyper-V Virtualization Technology
    Published: 06/28/2007 IT Pro Webcast added: 02/26/2009 Technical Case Study added: 03/16/2009
    Microsoft IT virtually deploys more than 80% of new servers using Windows Server 2008 Hyper-V. To ensure optimal performance, Microsoft IT has developed configuration best practices, based on the application workloads or services being provided by the virtual machines.
    Technical Case Study | IT Pro Webcast | TechNet Radio | WMA | MP3 High | MP3 Low

  • BI Solutions in the Service Delivery Organization of Microsoft
    Published: 08/19/2014
    Microsoft IT improves productivity, governance, security, and compliance by incorporating Business Intelligence solutions into Microsoft IT Solution Delivery organization. With Tom McCleery and Brad Sutton.
    TechNet Radio

  • Building a Modern Role Guide App to Manage Training and Compliance
    Published: 08/25/2014
    Role Guide is an immersive modern app and seamless learning experience for Microsoft employees that helps HR target the right training courses to the right audience.
    Video

  • Building for the Modern Web - Leveraging IE11 Developer Tools to Build Modern LoB Applications
    Published: 12/27/2013
    Learn how the IE LOB App Development team is using new developer tools to build, automate and test line of business applications. The IE LOB App Dev team brings many best practices to the table including directly testing our apps in browser for different form factors and devices like phone and tablet, testing for different browsers or even different version of browsers, identifying memory leaks to improve performance and leveraging F12 tools that drive modernization in the enterprise.
    TechNet Radio

  • Building a Microsoft Dynamics CRM Platform to Manage Business Processes
    Published: 12/26/2012
    Microsoft Information Technology (Microsoft IT) oversaw the development of Microsoft Incident Management Operations System (MIMOS), an integrated operations management solution based on Microsoft Dynamics CRM and OpenText MBPM.
    Technical Case Study

  • Building the Next Generation Intranet Using SharePoint 2010
    Published: 05/04/2011
    Microsoft IT is recreating its intranet to reflect people's needs and behaviors—putting the audience at the center rather than the publishers and organizations. The vision for Microsoft's “Next Generation Intranet” includes a set of services that work together to deliver content to a common surface in a relevant, efficient, and personalized way.
    Video

  • Building Reliable Background Processes for a Business Critical Application with Windows Azure
    Published: 11/17/2012
    Microsoft IT (MSIT) has migrated its pricing exemption portal (BCWeb) to the Windows Azure platform, to leverage the scalability, extensibility, and cost savings that Windows Azure can provide. As part of the migration, Microsoft IT reused preexisting background processes to enable an expedited migration and reduce development time. During the second part of the migration process, Microsoft IT rearchitected the BCWeb background processes to optimize them for Windows Azure, increasing performance, reliability, and cost savings.
    Technical Case Study

  • Building Windows 7 installation images for multiple audiences
    Published: 07/08/2009 Article added: 10/02/2009
    Do you have limited resources to deploy Windows 7 in your organization? Learn how Microsoft IT (MSIT) optimized its enterprise Windows 7 image to maximize end user productivity and provide a seamless client experience. The Windows 7 installation image was configured to meet corporate hardware and software standards. If the installation encountered non-standard hardware or software, the image directly re-routed the user to Windows Update so that they could quickly and easily be up and running.
    Article | Video

  • Capture and Share Whiteboard Photos with your Surface with Windows RT
    Published: 02/08/2013
    The portability and long battery life of your Surface with Windows RT device make it easy to carry with you to meetings. Using Microsoft OneNote, Microsoft Outlook 2013 and your tablet’s built-in camera, you can easily capture and share pictures of the whiteboard diagrams from your meetings.
    Work Smart Guide

  • Cloud-Based StorSimple Reduces Expenses and Minimizes Risk
    Published: 07/28/2014
    Storage backup and recovery in the cloud saves organizations significant operational and capital expense compared to the use of traditional backup methods. StorSimple provides an intelligent storage-management logic with which to store files locally or in Microsoft Azure, based on each file's usage frequency. To test this ability in a production environment, Microsoft IT built a StorSimple solution for a typical workload, and realized 44 percent operational savings.
    Article

  • Cloud Driven IVR
    Published: 03/21/2011
    Microsoft Customer Service and Support servers that host IVR applications take more than 200,000 calls a day. Microsoft IT used Windows Azure connected with on-premises telephony technology to increase business capabilities and reduce cost.
    Technical Case Study

  • Cloud Offering Provides Modern, Mobile Conference Experience
    Published:10/09/2014
    Microsoft IT leverages Visual Studio tools and Microsoft Azure to create Meeting Companion, a Software as a Service (SaaS) offering that improves the conference experience for Microsoft employees. Attendees have easy access to event information via their Windows Phone. Administrators have an easy-to-use interface and templates that facilitate creating and customizing a new event application.
    Technical Case Study

  • Cloud Powered Modern Applications Increase IT Showcase Content Discoverability
    Published: 10/09/2014
    Microsoft IT utilizes the rich, easy-to-use development environment in Visual Studio and Microsoft Azure to create an amazing mobile experience for accessing IT Showcase content. The modern Microsoft IT Showcase app provides users—both internal Microsoft users and external users—with increased discoverability and easy access to all IT Showcase content from any Windows device.
    Technical Case Study

  • Collaborating by Using SharePoint Server 2010
    Published: 11/30/2010 Updated: 05/14/2014
    Microsoft SharePoint Server 2010 helps people share files and collaborate. It’s designed to work effectively with other technologies, including the Microsoft Office applications. Use this guide to learn about the features and capabilities of SharePoint Server 2010.
    Work Smart Guide

  • Collaborating with SharePoint Overview
    Published: 04/16/2009
    Collaborate effectively with SharePoint sites and features.
    Work Smart Guide

  • Consolidating and Sharing Business Intelligence Reports for Finance
    Published: 07/01/2011 TechNet Radio added: 11/22/2011
    The proliferation of data demands solutions to collect, store, and analyze data. Business Intelligence solutions for organizing and distributing reports across the enterprise built on Microsoft products support the rhythm of business, allow real-time access to key data sets, and help streamline data-driven decision-making.
    Video | TechNet Radio

  • Consumerization of IT
    Published: 02/18/2013
    People want to use their personal devices to work, often outside of core business hours, but also want the flexibility to utilize the same technologies and applications at work that they use on their personal time. This blending of consumer and enterprise technologies is the Consumerization of IT, and it has led many organizations to rethink their business models to promote agility and flexibility for their employees.
    Quick Reference Guide

  • Consumerization of IT at Microsoft: Adapting to Change
    Published: 03/13/2014
    Microsoft is an environment of change, with the latest software and hardware advances constantly pushing the boundaries of corporate IT’s charter. To effectively manage both users’ expectations and the mandates of information security, Microsoft IT needed to develop a programmatic approach to technology adoption—one that would foster innovation without increasing risks by introducing uncontrolled technologies. This is particularly true when considering the impacts of trends in Bring Your Own Device (BYOD) scenarios.
    Business Case Study

  • Creating BI Dashboards Using SharePoint 2010 Without Programming
    Published: 10/22/2010
    BI Dashboards enable various lines of business groups to create dynamic and actionable BI across the enterprise. Watch this video and see a live demonstration of how Microsoft IT is enabling technically savvy business power users to create BI Dashboards using SharePoint 2010 easily from the IT-supported Enterprise Data Warehouse (EDW) data. The demo will demonstrate how a BI Dashboard can be created from scratch without programming using the SharePoint 2010 Dashboard designer.
    Video

  • Creating a Self Service Model for BI@Microsoft
    Published: 08/29/2014
    Hear how IT created their data governance, federation and self-service BI model at Microsoft. With Kirkland Barrett and Brad Sutton.
    TechNet Radio

  • Creative Integrated Data Management: Linking Data Sources Generates Insights
    Published: 02/03/2014
    Historically, databases that contain human resources data are maintained and queried separately from databases that manage system configuration information. By linking these sources, Microsoft IT addressed a multitude of business challenges, including identifying deployment improvements, developing targeted user communications, and enhancing internal software publishing.
    Article

  • Creating a Portable Windows 8 Environment with Windows To Go
    Published: 12/28/2012 Updated: 05/16/2014
    Windows To Go is a new feature in the Windows 8 Enterprise operating system that you can use to provision a USB drive with a complete, managed Windows 8 system image. You can insert the USB drive (known as a Windows To Go workspace) into any Windows 7–based or Windows 8–based host computer to boot and run a managed Windows 8 system without installing any software on the host computer. This guide shows you how to create a Windows To Go workspace.
    Work Smart Guide

  • Creating Scorecards to Report Organizational Rhythm of Business
    Published: 04/01/2011
    An internal Microsoft group's data entry processes have been transformed, because the group's business application can write data back to a SQL Server Analysis Services OLAP cube from an Excel cell. Employees worldwide can now enter or modify data in any spreadsheet cell and submit changes in real time. As a result, decision makers have updated data available immediately and can make better business decisions.
    Business Case Study

  • Customizing SharePoint Sites Get Started
    Published: 04/16/2009
    Customize SharePoint sites with Web parts. Display libraries, documents, RSS feeds, and customize the left navigation menu (Quick Launch).
    Work Smart Guide

  • Customizing the User Experience with FAST Search
    Published: 01/11/2011
    As part of its migration to SharePoint 2010, Microsoft IT recently deployed FAST Search for SharePoint 2010 and the enterprise search service for its hosted environments. The goal was to provide an experience that is more efficient and effective for its end users. This video will cover some aspects about the implementation and support of the enterprise search farm, as well as the wins and benefits that FAST Search for SharePoint has provided not only to end-users, but also to MSIT.
    Video

D

  • Delivering Data as a Service from the SQL Azure (Cloud) and self-service BI at Microsoft
    Published: 03/01/2011
    See a live demo of how Microsoft IT is making terabytes of data from the Enterprise Data Warehouse and other sources available to various business and IT groups at Microsoft using SQL Azure cloud and on premise platform. Learn about Data Services Layer (DSL) which is a distribution platform that provides a single location for Microsoft users to explore, publish & consume data. See how PowerPivot and other BI tools are enabling self service BI at Microsoft from EDW.
    IT Pro Webcast

  • Delivering an Extensible CRM Solution Using Agile Development
    Published: 01/04/2013
    Microsoft Information Technology (MSIT) worked with the Microsoft Sales, Marketing and Services Group (SMSG) to rapidly develop and deliver Small and Medium Business for Dynamics CRM (SMB CRM), a new management application for sales leads. The application, which is used internally at Microsoft, collects and manages incoming leads from SMB accounts, and routes the leads to telesales call centers.
    Technical Case Study

  • Delivering Results - Deploying Unified Device Management at Microsoft
    Published: 10/10/2013
    Learn how Microsoft IT planned and approached change management concerns for key audiences when implementing unified device management.
    TechNet Radio

  • Delivering Results - How Microsoft.com Scales Using Windows Server 2012
    Published: 05/22/2013
    Microsoft.com is one of the busiest domains in the world with over 301 million unique visitors each month. Learn how Microsoft IT improved performance and reliability by moving to the Windows Server 2012 platform.
    TechNet Radio

  • Delivering Results - How Microsoft IT Deployed Windows 8.1
    Published: 12/26/2013
    How Microsoft IT deployed Windows 8.1 to over 20,000 computers in the beta phase of the product. Understand how easy it was to upgrade from the earlier version of Windows to Windows 8.1 using self installs as well as System Center Configuration Manager.
    TechNet Radio Session

  • Delivering Results - Using System Center Orchestrator to Patch Complex Data Center Scenarios
    Published: 08/02/2013
    Learn how Microsoft achieves immediate and greater than 95% patch management compliance including remediation within maintenance windows for complex automation scenarios using System Center 2012 - Orchestrator.
    TechNet Radio

  • Delivering Results Using Windows Server 2012 – Dynamic Access Control
    Published: 05/15/2013
    Windows Server 2012 operating system brings Microsoft's experience from building and operating public clouds to deliver a highly dynamic, available, and cost-effective server platform for the private cloud. It offers enterprises a scalable, dynamic, and multitenant-aware cloud infrastructure that helps them securely connect across premises. Windows Server 2012 allows IT to respond to business needs faster and more efficiently by delivering an open, scalable, and cloud-ready web and app platform.
    TechNet Radio

  • Delivering Revenue Reports Faster and Reducing Costs by Automating Business Rules
    Published: 12/10/2010
    The Microsoft IT Business Intelligence Engineering organization has created the Business Rules Engine (BRE) tool, which consolidates data from different sources and automates key processes. As a result, internal IT teams can deliver revenue reports much faster and can save millions in expenses.
    Article

  • Delivering a Robust Remote Access Solution
    Published: 12/11/2012
    Microsoft IT deployed an out-of-the-box remote access solution based on Windows Server 2012. DirectAccess provides remote access from trusted, fully managed corporate devices and VPN provides remote access from consumer-based devices.
    Quick Reference Guide

  • Delivering a Scalable Private Cloud Using Windows Server 2012
    Published: 01/24/2013
    Microsoft Information Technology (MSIT) is adopting cloud computing as the first choice for developing new IT solutions and applications. Cloud computing is providing a new way to develop and imagine IT at Microsoft.
    Quick Reference Guide

  • Deploying 10-Terabyte Enterprise Data Warehouse using SQL Server 2008
    Published: 04/21/2009
    Microsoft, with more than 60,000 employees worldwide, and with 2006 revenue exceeding U.S. $50 billion, generates a lot of internal data that the company wanted to centralize to provide it with a more integrated view of its customers. To fill this need, Microsoft IT is using the Microsoft Application Platform to create an enterprise data warehouse (EDW) hosted on Microsoft SQL Server 2008 database software, and running on the Windows Server 2008 Enterprise Edition operating system. The EDW, which is already 2.5 terabytes and is expected to exceed 10 terabytes within the first 12 months of deployment, will give the company a better view of its customers. The IT group has found it can use the Backup Compression feature of SQL Server 2008 to gain a 3-to-1 reduction in backup storage space. The company is also enjoying easier data management because of new features in SQL Server 2008.
    Business Case Study

  • Deploying Application Virtualization (App-v 4.6) at Microsoft
    Published: 06/22/2010
    At Microsoft, application provisioning and management is largely a decentralized process. Users rely on time-consuming self-service tasks to obtain, install, and manage software applications. Microsoft Application Virtualization (App-V) version 4.6 and Microsoft System Center Configuration Manager 2007 R2 are helping to address these issues and provide a more efficient solution for managing the application life cycle.
    Article

  • Deploying a Customer Facing Application to Windows Azure
    Published: 08/03/2011
    Learn how the Microsoft IT Volume Licensing team gained experience with Windows Azure by focusing on a straightforward, isolated customer-facing application that allowed them to architect and redeploy to Windows Azure in six weeks with immediate cost savings.
    Technical Case Study

  • Deploying FAST Search Server 2010 for SharePoint
    Published: 02/29/2012
    FAST Search Server 2010 for SharePoint quickly and reliably returns highly relevant results across thousands of sites and documents. FAST also enables applications to take advantage of its capabilities to deliver business value through productivity gains and simplified data and taxonomy management.
    Technical White Paper

  • Deploying and Managing Lync
    Published: 12/12/2011
    Find here Microsoft IT's early adopter experiences, best experiences, and lessons learned from our own deployments of Lync within our global enterprise. By leveraging our best practices, you can make decisions about how best to plan for, deploy, and manage Microsoft solutions in your own environment.
    Technical White Paper

  • Deploying Microsoft BitLocker Administration and Monitoring 2.0 at Microsoft
    Updated: 06/27/2013
    Microsoft IT wanted to implement Microsoft BitLocker Administration and Monitoring (MBAM) 2.0 to reduce operational costs and take advantage of the increased functionality for provisioning, monitoring, reporting, and integration tasks. Microsoft IT planned and implemented MBAM 2.0 as an upgrade to their existing MBAM 1.0 infrastructure while maintaining service availability and BitLocker functionality. The MBAM 2.0 environment provides a more manageable and user-friendly BitLocker experience for both end users and Microsoft IT.
    Technical Case Study

  • Deploying Office 2010 at Microsoft
    Published: 07/01/2010 Quick Reference Guide added: 01/26/2011
    Microsoft IT (MSIT) developed a testing and deployment strategy to deliver Office 2010 to more than 100,000 desktop computers at Microsoft. The testing strategy resulted in a robust product that has been rigorously tested in a production environment. Learn about the best practices that MSIT developed, the deployment tools that MSIT used, how MSIT tested Line of Business applications, and the key communications and training that MSIT created for the Microsoft user community.
    Technical White Paper | Quick Reference Guide

  • Deploying SQL Server 2008 R2 Parallel Data Warehouse at Microsoft
    Published: 11/05/2010
    Microsoft IT is deploying a highly scalable appliance that delivers performance at low cost through massively parallel processing (MPP) to address the needs of its internal global forensic security tool which captures, filters, stores, and queries security events that occur across the Microsoft global corporate network.
    Article | Video

  • Deploying a Virtualized Client Data Access and Protection Service
    Published: 01/18/2011 Technical White Paper added: 02/02/2011
    Learn how Microsoft IT planned and deployed the IntelliMirror service, an end-user state virtualization and centralized data backup solution that automatically synchronizes end-user data to Microsoft IT–managed, secure IntelliMirror servers. IntelliMirror provides users at Microsoft access to their data, such as My Documents, Desktop, Windows Internet Explorer Favorites, and Microsoft Outlook Contacts folders from anywhere and at any time, regardless of how the users connect to the corporate network or the speed the user's connection.
    Technical White Paper | IT Pro Webcast

  • Deploying Windows 7 Using System Center Configuration Manager 2007 and OSD
    Published: 04/02/2009 Technical Case Study added: 08/11/2010
    Microsoft is the first enterprise organization to use Windows 7 on a large scale, and that includes deployments using the System Center Configuration Manager 2007 Operating System Deployment (OSD) feature. OSD provides administrators with a tool to create images that can be deployed to managed and unmanaged computers. The OSD user interface, and features such as driver management and the User State Migration Tool (USMT), have been significantly enhanced. Join subject matter experts from Microsoft IT as they share best practices. These include complex scenarios such as using OSD with Network Access Protection (NAP).
    Technical Case Study | IT Pro Webcast

  • Deployment Marketing for Business Impact
    Published: 05/10/2010
    Understand why, how and what investments Microsoft IT has made and is continuing to make to establish a marketing and communications capability and competency to deliver successful deployments, effective end user change management and increased employee satisfaction.
    Video

  • Deployment Planning for BitLocker Drive Encryption for Windows Vista
    Published: 09/03/2008
    To increase data security on laptop and desktop PCs, the Microsoft Information Security team is deploying functionality within Windows Vista called BitLocker Drive Encryption. BitLocker is a new hardware-enhanced security feature in the Windows Vista Enterprise and Ultimate operating systems that provides better off-line data protection.
    Technical Case Study

  • Designing Infrastructure Management for the New Era of IT
    Published: 05/14/2014
    To meet the changing needs of IT at Microsoft, the infrastructure management function underwent a service model redesign that shifted the focus from technology-focused teams to teams that are aligned to IT services and disciplines.
    Article

  • Developing Cloud Based Automation for Azure VM Migrations and Self-Service Infrastructure
    Published: 07/16/2014
    How do you approach infrastructure management in the cloud. Learn how Microsoft IT has developed and implemented automation tools to enable self-service cloud provisioning. Provisioning times have decreased from 5+ days to 20 minutes while maintaining OS standards and compliance.
    TechNet Radio

  • DirectAccess is Key to Microsoft IT Remote Access Strategy
    Published: 08/26/2009 Work Smart Guide added: 03/30/2012
    Microsoft IT has leveraged DirectAccess as its future in preferred remote access technology. DirectAccess is a new feature in Windows 7 and Window Server 2008 R2. With DirectAccess, users are always connected to the corporate network whenever they are connected to the Internet, and without having to use a VPN. This seamless and ubiquitous access method has resulted both significant end user and business benefits for Microsoft.
    Video | Work Smart Guide

  • Disaster Recovery and Business Continuity Planning in Action: Japan 2011
    Published: 07/01/2011
    The Japan earthquake in March 2011 presented one of the greatest disaster-recovery challenges that Microsoft has ever faced. Contingency planning combined with process, organization, and technology strategies, quickly confirmed the safety of all staff and ensured the recovery of business to a working state over a weekend. The lessons learned from this event can help Microsoft further improve the model and can help customers and partners to plan for and cope with similar disasters.
    Article

  • Disaster Recovery Using SQL Server 2012 AlwaysOn
    Published: 05/31/2012
    Microsoft, the world’s leading software manufacturer, wanted to reduce the risk of data loss in its mission-critical SAP ERP system. It decided to upgrade to Microsoft SQL Server 2012 and improve availability and disaster recovery with the SQL Server AlwaysOn capability. As a result, the company has cut its recovery time from minutes to seconds, improved support for core business processes, and eased administration.
    Business Case Study

  • Discussing Microsoft IT's Hybrid Cloud Strategy
    Published: 07/01/2013
    Learn about Microsoft IT’s cloud strategy, how we will leverage the different Azure offerings for our internal applications. What applications best fit IaaS, PaaS, SaaS? How did we segment our applications and understand where we get the most value from our migrations and how did we build a roadmap to define our future state and path to arrive there?
    Video

  • Driving the Cultural and Organizational Shift to the Cloud within Microsoft IT
    Published: 07/01/2013
    Learn how Microsoft IT drives the evangelization, structure, and organizational changes to embrace the move to Cloud. Modern IT organizations have many moving parts and require a focused effort to ensure the right teams are engaged and invested in this new area. How to lead from within while implementing a disruptive change.
    Video

  • Driving Modernization of Enterprise Web Applications
    Published: 10/22/2013
    The Internet Explorer LOB Application Development team needed to drive modernization into its existing application portfolio to take full advantage of and promote compatibility with the modern ecosystem. They developed a system that would track and report their progress outward to the business, application owners, and application developers and direct the developer audience to standards, guidance, and best practices for developing apps on the new platforms.
    Quick Reference Guide

  • Dynamics CRM in Microsoft IT
    Published: 05/04/2011
    Today, IT must anticipate, predict, accelerate, and even challenge both business strategy and technology strategy. This requires a new level of discipline in intra-company relationship management. To help its relationship managers drive business success, the Microsoft Information Technology (Microsoft IT) group created a customer relationship management (CRM) solution by using a hosted Microsoft Dynamics CRM instance.
    Business Case Study

E - F

  • Easing SQL Server 2012 Administration Using AlwaysOn
    Published: 04/23/2012
    Microsoft IT upgraded to the beta edition of Microsoft SQL Server 2012 to take advantage of new features, specifically AlwaysOn. Leveraging AlwaysOn eased administration and aligned the processes for local and remote high availability. This made the disaster-recovery process easy because the same overall process is being used. At the same time, potential data loss in a disaster case could be minimized.
    Business Case Study

  • E-Mail Basics: Managing E-Mail Get Started
    Published: 04/16/2009 Updated: 03/30/2012
    This guide describes several tips and tools that will help you take charge of your email.
    Work Smart Guide

  • Employee Readiness at Microsoft with Role Guide and Academy
    Published: 07/08/2013
    Microsoft employees need to stay aware of new company products, services, processes, and personnel-related developments in an organization that provides them massive amounts of information and training content from multiple sources. The SMSG Readiness team at Microsoft developed a suite of applications that delivers training and information to Microsoft employees according to employee roles and interests, centralizes and improves content access, and enables employees to share their expertise with others.
    Article

  • Employee Self-Service at Microsoft with HRweb
    Published: 07/09/2013
    Microsoft employees need to stay aware of Human Resources (HR) policies, track their own benefits, and learn about opportunities for growth. This information differs from country to country and employee to employee. Microsoft continually improves online HR services to provide employees with intuitive and contextual methods for finding information or completing a transaction. The latest version of HRweb unifies most of HR Tools at Microsoft and categorizes information by what the employee needs to do, rather than how the HR Department organizes information.
    Article

  • Empowering Employee Mobility with New World of Work
    Published: 05/30/2014
    Microsoft IT partnered with RE&F to extend the New World of Work concept by incorporating products and services, from innovative meeting spaces to advanced wireless technologies, to support a more mobile workforce. NWoW, is now in place in 45 Microsoft facilities globally, uses a “people, place, and technology” approach to transform Microsoft offices into business assets.
    Article

  • Enabling Managed Metadata for Information Discovery at Microsoft
    Published: 04/07/2011
    In this webcast, we describe how taxonomy is governed and maintained in our Microsoft SharePoint Server 2010 intranet platform, as well as how it is used to meet internal stakeholder business needs. Hear how syndicated content types are being used and how the whole managed metadata service is coming together to improve the information discovery experience at the company.
    TDM Webcast

  • Enabling Self Service BI from EDW using SharePoint 2010 and SQL Server 2008 R2
    Published: 07/08/2010 Technical White Paper added: 10/04/2011
    Discover how Microsoft IT is enabling self-service Business Intelligence (BI) using Microsoft SharePoint 2010, PowerPivot for Microsoft Excel 2010, and other data assets based on SQL Server 2008 R2. See how business power users can use IT-supported Enterprise Data Warehouse (EDW) data to create out of the box reports, dashboards, and PowerPivot models, without programming, to share business content across the enterprise.
    Technical White Paper | Video

  • Enhancing and Simplifying Identity Management
    Published: 05/03/2010
    Microsoft IT deployed Forefront Identity Manager 2010 at Microsoft to simplify and enhance identity management. The solution reduced costs through self-service tools, automated processes, and the elimination of custom-code applications.
    Technical White Paper

  • Enhancing Federation Services for Internal and External Partners
    Published: 06/29/2010 Video added: 01/12/2011
    By deploying AD FS 2.0, Microsoft IT simplified their integration of internal systems and provided a rich experience of cross-organizational federation with business partners.
    Technical Case Study | Video

  • Enterprise Data Warehouse: A Patterns Approach to Data Integration
    Published: 05/26/2010
    Microsoft Information Technology (MSIT) uses a set of solution patterns which provide a balance between the need to collect and integrate data for its Enterprise Data Warehouse (EDW) and the need to have immediate, tactical solutions. This approach creates a powerful framework for a single commonly supported infrastructure with high data quality and flexibility.
    Article

  • Enterprise Scale Clickstream Analysis Running on SQL Server 2008 R2 Parallel Data Warehouse
    Published: 12/10/2010
    When Microsoft wanted to add clickstream data to the company's enterprise data warehouse (EDW), it found that only about one-sixteenth of the information could be loaded into the EDW each day. To provide a richer data set, the Microsoft Information Technology (Microsoft IT) group deployed a clickstream data warehouse by using Microsoft SQL Server 2008 R2 Parallel Data Warehouse, which supports multiple instances of SQL Server running on separate compute nodes. The company can now load complete clickstream data and has found that queries are processed 30 times faster.
    Business Case Study

  • Environmental Sustainability Best Practices
    Published: 05/11/2012
    Environmentally responsible IT business strategies continue to gain momentum across the industry. Microsoft IT has been addressing Environmental Sustainability issues for years but now has a single point of collaboration around these efforts in order to increase awareness and reduce the company’s overall carbon footprint.
    Article

  • Environmental Sustainability Get Started
    Published: 04/16/2009 Updated: 03/30/2012
    Environmentally responsible IT business strategies continue to gain momentum across the industry. Microsoft IT has been addressing Environmental Sustainability issues for years but now has a single point of collaboration around these efforts in order to increase awareness and reduce the company’s overall carbon footprint.
    Work Smart Guide

  • Exchange Server 2007 Design and Architecture at Microsoft
    Published: 04/03/2007 PowerPoint Presentation added: 11/14/2007
    Ever wondered how a large enterprise plans and implements design and architecture of its next generation of messaging system? View this content to find out how engineers from the Microsoft IT messaging team will uncover the details on how Exchange 2007 infrastructure was introduced and fully deployed in a 120,000+ mailbox production environment. Topics will include: messaging topology design, hardware planning for various Exchange server roles, Client Access Server and Mobility scenarios, Transport architecture, Mailbox server and storage designs, backup, restore and high availability strategies.
    Technical White Paper | PowerPoint Presentation | IT Pro Webcast | MP3

  • Exchange Server 2010 Design and Architecture at Microsoft
    Published: 07/09/2010
    By replacing Exchange Server 2007 servers with servers running Exchange Server 2010, Microsoft IT created new opportunities to drive down costs and system complexities while at the same time increasing security and deploying new features not available in previous versions of Exchange Server.
    Technical White Paper

  • Explore Windows 8.1
    Published: 05/21/2014 Updated: 07/01/2014
    The Windows 8.1 operating system provides a robust array of features for touch-based, mouse-controlled, and keyboard-controlled devices. This Quick Reference Guide will get you started.
    Quick Reference Guide

  • Explore Windows 8.1
    Published: 05/16/2014 Updated: 07/01/2014
    This guide provides a high-level overview of the user interface of the Windows 8.1 operating system. Windows 8.1 features address the mobility, security, management, and virtualization needs of today’s business users. This guide provides instructions for touch, mouse, and keyboard access to Windows 8.1 features.
    Work Smart Guide

  • Facilitating Employee Rewards Management at Microsoft
    Published: 11/12/2010
    Microsoft IT re-architected and re-designed its rewards management tool to improve user satisfaction and ease-of-use by leveraging BCS technologies and by using Excel as the user interface.
    Technical White Paper

  • Federated Single Sign-On Simplifies Access to Microsoft Library Electronic Resources
    Published: 06/26/2013
    Microsoft Information Technology (Microsoft IT) provides user authentication and authorization through Active Directory Federation Services (AD FS) federation trusts with external partners who are using Microsoft and non-Microsoft technology. Microsoft Library worked with Microsoft IT to offer internal users federated single sign-on (SSO) access to non-Microsoft electronic resources, in order to reduce the need for separate user names and passwords to these resources, and improve resource utilization metrics.
    Article

  • Follow the Leader in Enterprise Social
    Published: 08/01/2014
    Learn how Microsoft IT develops the social muscle in employees to adopt social behaviors, participate in social activities, and join communities.
    Article

  • Forecasting Process for Worldwide Sales Provides Transparency, Consistency, and Efficiency
    Published: 07/20/2011
    Enterprise Business Management System (EBMS) was developed by MSIT and Microsoft Sales. EBMS delivers value to sales headquarters and sales management by standardizing pipeline-based sales forecasting worldwide.
    Business Case Study

G - H

  • Get Started: Office 365
    Published: 05/21/2014
    The Microsoft Office 365 suite of cloud-based services and productivity tools helps you work and collaborate wherever you are, online or offline.
    Quick Reference Guide

  • Get Started: Office 365
    Published: 05/16/2014
    Read this guide to see how to use your Office 365 account to its fullest potential by checking email through Microsoft Outlook Web App, sharing files, and using Office 365 on mobile devices.
    Work Smart Guide

  • Get Started: Microsoft Excel 2010
    Published: 03/30/2012 Updated: 05/15/2014
    Use this guide to learn about some of the features that are available in Microsoft Excel 2010 spreadsheet software.
    Work Smart Guide

  • Get Started: Microsoft Office 2010 User Interface
    Published: 11/30/2011 Updated: 05/14/2014
    You can use this guide to learn how to use the features of the ribbon and other elements of the Microsoft Office 2010 user interface (UI).
    Work Smart Guide

  • Get Started: Microsoft Outlook 2010
    Published: 11/30/2011 Updated: 05/14/2014
    You can use the Microsoft Outlook 2010 messaging and collaboration client to manage your email messages. This guide describes some of the features in Outlook 2010.
    Work Smart Guide

  • Get Started: Microsoft PowerPoint 2010
    Published: 03/30/2012 Updated: 05/14/2014
    Use this guide to learn about some of the features of the Microsoft PowerPoint 2010 presentation graphics program.
    Work Smart Guide

  • Get Started: Microsoft Word 2010
    Published: 03/30/2012 Updated 05/15/2014
    Use this guide to learn about some of the features that are available in Microsoft Word 2010.
    Work Smart Guide

  • Go Paperless by Using OneNote 2013
    Published: 06/20/2013 Updated: 05/16/2014
    The Microsoft OneNote 2013 note-taking program can help support corporate initiatives to reduce employee dependence on paper and printed documents. This guide gives you a quick primer on OneNote 2013 so you can join the paperless revolution.
    Work Smart Guide

  • High-Volume Windows 8.1 Update
    Published: 02/20/2014
    Microsoft Information Technology (Microsoft IT) wanted to deploy the Windows 8.1 operating system as an upgrade to the Windows 8 release to manufacturing (RTM)–based computers in a rapid, phased manner. The intent of the deployment was to retain the user data and applications and execute the upgrade process with minimal user interaction on a large number of Windows 8–based computers already deployed in the environment. Microsoft IT accomplished this by using the Application Management feature of Microsoft System Center 2012 R2 Configuration Manager.
    Technical White Paper

  • How CIOs Can Benefit from Cloud Computing - Part 1
    Published: 10/02/2012
    In this, the first of our 2-part CIO and cloud computing series, Otto Pijpker, Microsoft IT Marketing and Communications Director interviews Microsoft CIO Tony Scott, about some of the short and long term benefits for businesses to migrate to the cloud.
    TechNet Radio

  • How CIOs Can Benefit from Cloud Computing - Part 2
    Published: 10/02/2012
    In part 2 of our CIO and cloud computing series, Otto Pijpker, Microsoft IT Marketing and Communications Director and Microsoft CIO Tony Scott, discuss budgeting, IT talent, data access and operations when moving to the cloud.
    TechNet Radio

  • How Customers Are Thinking and Acting with the Cloud
    Published: 01/14/2011 | TechNet Radio added 02/28/2011
    Discover the ‘outside-in' perspective of what the cloud means to senior business leaders from around the world and gain best practices that Microsoft IT and others have been developing in the journey. Microsoft IT is engaging with these leaders and identifying the classes of solutions that are under consideration. Learn about ‘what could be' solution considerations: envisioning new ideas based on Azure capabilities rather than incremental change to portfolios. 
    Video | TechNet Radio

  • How IT and Finance Partner to Create Impact at Microsoft
    Published: 10/20/2014
    Like many organizations, separate groups at Microsoft of IT and Finance must have a strong partnership to deliver results. Wilson Garone, Corporate VP and CFO of Microsoft Worldwide Sales Marketing Services Group Finance, and Donna Cheesebrough, VP of Corporate Functions IT discuss how embracing a mobile first, cloud first world helps deliver business impact that increases productivity, enables efficiencies and of course, helps deliver on our financial commitments with their strong partnership.
    Video

  • How Microsoft Built Its Internal Social Video Platform
    Published: 05/24/2011
    Are you faced with the challenge of providing video and podcasting services? Are you curious about how to design rich portal experiences that easily present both community and governed assets in context and drive social contribution? This IT Showcase explores how we built Microsoft's internal solution on Microsoft SharePoint 2010 by leveraging SharePoint 2010 social, search, and managed metadata services to drive compelling solutions and content using social capabilities as the common fabric that connects.
    IT Pro Webcast

  • How Microsoft Deployed Windows Phone 7 in the Enterprise
    Published: 06/20/2011 TechNet Radio added: 10/26/2011
    Microsoft IT was responsible for supporting the first ever Windows Phone 7 company wide deployment to over 50,000 employees. Cross-company, Cross-team collaboration, planning, and focused marketing were the keys to deploying and supporting Windows Phones successfully to permanent employees around the world.
    Video | TechNet Radio

  • How Microsoft Does IT: Deploying Microsoft Windows 7
    Published: 05/14/2010
    Join us for this webcast to learn about Microsoft IT's experience in deploying Microsoft Windows 7. This discussion includes details about installation scenarios, deployment and support metrics, feature benefits based on Microsoft IT's experience, and also shares recommendations for a successful deployment.
    IT Pro Webcast

  • How Microsoft Does IT: Monitoring Best Practices
    Published: 02/10/2014
    Read about the system design principles and best practices Microsoft IT followed to design a new monitoring platform that provides a set of core and dedicated services. These services centralize the business of “running,” enabling business units and other internal teams to focus on adding value to their customers.
    Technical Case Study

  • How Microsoft Has Architected a Planned Rollout of IPV6 for Improved Security and Computer Management
    Published: 01/25/2011
    Microsoft IT support for Internet Protocol version 6 (IPv6), was deployed to improve address depletion, security, auto configuration, and extensibility. Learn how Microsoft IT has implemented IPv6 along with IPv4, understand the challenges they faced, success they had and the lessons learned. If your company is thinking about deploying Windows Server 2008 R2 and/or Windows 7, this is a great foundational webcast for those deployments.
    IT Pro Webcast

  • How Microsoft Information Technology Used Microsoft Forefront Identity Manager 2010 R2 to Scale Group Management
    Published: 07/31/2012
    Microsoft Information Technology (MSIT) used Microsoft Forefront Identity Manager 2010 R2 to deliver the scale and performance required to improve group management. MSIT used Forefront Identity Manager R2 to provide improved synchronization performance, better object management, and improved data filtering. Additionally, MSIT automated configuration to streamline deployment significantly, and incorporated time-saving custom features.
    Technical Case Study

  • How Microsoft is Becoming a Social Enterprise
    Published: 05/05/2011
    Find out about Microsoft IT’s vision for transforming their intranet to provide social business capabilities. Of all the changes coming to IT departments, the move toward providing typical consumer services such as an internal social network has the potential of being both the most disruptive and the most rewarding. Microsoft is tackling this space using a combination of SharePoint 2010 and custom solutions to better connect employees, increase transparency, and simplify their intranet.
    Video

  • How Microsoft is Simplifying Authentication with Azure MFA
    Published: 06/04/2014
    Microsoft IT has embraced Windows Azure’s MFA to simply authentication across our network. MFA allows two factor authentication by sending a code to your smartphone so that your smartphone becomes what identifies you as you and allows you to authenticate. This allows Microsoft to scale this two factor authentication method to over 130K employees and over 300K devices. And MFA also enables users on non-domain machines to be able to reset their own passwords without calling helpdesk.
    TechNet Radio

  • How Microsoft IT Approaches Organizational Change Management
    Published: 06/23/2010 Article added 07/14/2010
    Understand how Microsoft IT created an organizational change management framework to drive an organization wide change management competency around planning, managing and implementing organizational change. By utilizing a structured process and specific set of resources for addressing the impact of change on people, Microsoft IT is able to realize faster change adoption, maintain momentum and its commitments while mitigating the natural resistance to change.
    Video | Article

  • How Microsoft IT Architected and Redeployed a Business Critical Application to Windows Azure
    Published: 08/11/2011
    Microsoft IT identified a business-critical internal application, Business Case Web (BCWeb), for migration to the new Windows Azure platform to establish best practices and create reusable processes for future migrations. BCWeb had reliability and performance issues in its previous environment and met the criteria set for the pilot project. By using the Windows Azure platform, Microsoft IT migrated BCWeb to a more reliable, more scalable solution. Additionally, they also determined a number of best practices and reusable components to apply to future enterprise application migrations.
    Technical Case Study

  • How Microsoft IT Built Application Segmentation and Migration Strategies for the Cloud
    Published: 01/14/2011 TechNet Radio added 04/01/2011
    Learn how Microsoft IT established and implemented segmentation and Azure migration strategies across its application portfolio. Microsoft IT (MSIT) manages a portfolio of more than 1500 internal line of business applications. These applications cover a broad range of business capabilities, technologies, and information types. This content describes how Microsoft IT established and implemented segmentation and Azure migration strategies across its application portfolio.
    Video | TechNet Radio

  • How Microsoft IT Built an Enterprise Cloud Strategy
    Published: 07/01/2013
    Learn how Microsoft IT built a team to evaluate cloud options for our portfolio and deliver a hybrid strategy to drive adoption. What challenges did Microsoft IT face during the process? How can IT build a compelling business case to influence internal leaders?
    Video

  • How Microsoft IT Centralized Disaster Recovery
    Published: 12/14/2011
    Microsoft builds disaster recovery (DR) into its applications and systems. Recently, Microsoft Information Technology (Microsoft IT) improved DR planning by consolidating and centralizing its DR efforts. The new plan focuses on the critical processes and applications, ensuring minimal downtime and data loss in the event of an outage.
    Article

  • How Microsoft IT Centralized Disaster Recovery in the Datacenter
    Published: 04/13/2012
    Microsoft builds disaster recovery (DR) into its applications and systems. Recently, Microsoft Information Technology (Microsoft IT) improved DR planning by consolidating and centralizing its DR efforts. Learn how the new plan focuses on the critical processes and applications, ensuring minimal downtime and data loss in the event of an outage.
    Video

  • How Microsoft IT Deployed BitLocker Administration and Monitoring at Microsoft
    Published: 04/13/2012
    Microsoft IT deployed Microsoft BitLocker Administration and Monitoring (MBAM) which builds on BitLocker in Windows 7. MBAM offers an enterprise solution for BitLocker provisioning, monitoring, and key recovery. MBAM also helps to simplify BitLocker provisioning and deployments, improve compliance and reporting, and reduce support costs.
    Video

  • How Microsoft IT Deployed Internet Explorer 9 at Microsoft
    Published: 07/01/2011 TechNet Radio added: 11/07/2011
    Microsoft Information Technology (Microsoft IT) worked closely with the Internet Explorer product team to test Windows Internet Explorer 9, and has now deployed it across the enterprise. With Internet Explorer 9, Microsoft IT is seeing benefits in increased performance, security and application compatibility.
    Video | TechNet Radio

  • How Microsoft IT Deployed System Center 2012 – Operations Manager
    Published: 03/05/2012 TechNet Radio added: 05/08/2012
    Microsoft IT uses the Operations Manager component of System Center 2012 to provide the monitoring of their datacenter, to delivering flexible and cost effective enterprise-class monitoring and diagnostics. This release of Operations Manager reduces the total cost of ownership by leveraging commodity hardware, with standard configurations to monitor heterogeneous environments to ensure the availability of business-critical applications.
    Video | TechNet Radio

  • How Microsoft IT Designed an Internal Community Support Forum to Foster Early Adoption
    Published: 07/10/2012
    Microsoft IT has evolved its support model with http://pointers, a moderated community forum where employees can get real-time expert answers to questions about Windows 8 and Internet Explorer 10 from Microsoft IT and product group experts. The forum improves user productivity and product quality by bringing together Microsoft IT customers, enthusiasts, and product group members through a social community.
    Business Case Study

  • How Microsoft IT Does Enterprise Architecture
    Published: 05/05/2011
    Hear from members of Microsoft IT's Technology Office, who are involved with the day to day enterprise architecture planning and integration with MS products. This is involved with collaborating across MSIT to ensure all products/technology align within IT's infrastructure.
    Video

  • How Microsoft IT Enables Office Web Applications in SharePoint 2010
    Published: 06/11/2010
    Microsoft recently deployed Office Web Application feature of SharePoint 2010, a new web based productivity offering in Microsoft Office 2010 suite, to its users.
    Video

  • How Microsoft IT Implemented an Office of the CIO (OCIO) to Enhance Management Capacity and Business Alignment
    Published: 07/06/2010
    Learn how Microsoft IT designed and implemented an Office of the CIO in order to enhance management capacity to better address the diverse business, technical and organizational demands, expectations, and responsibilities that compete for the CIO's attention.
    Article

  • How Microsoft IT Implements Server Patch Management
    Published: 04/30/2012 Video added: 06/20/2012
    Minimizing the threat of vulnerabilities requires organizations to have properly configured systems, to use the latest software, and to install the recommended software updates. Assessing and maintaining the integrity of software in a networked environment through a well-defined patch management program is a key first step toward successful information security. Microsoft IT uses the Systems Center Suite as the primary solution in its server patch management process.
    Technical White Paper | Video

  • How Microsoft IT India’s Test Organization Enabled Efficient Business Intelligence
    Published: 12/26/2013
    The Microsoft IT India Test Organization business intelligence (BI) solution is a highly interactive, flexible, browser-based data exploration, visualization, and presentation tool, which provides an interactive reporting structure for enterprise data from a diverse set of data sources. This solution provides an easy-to-use and flexible user experience with multiple views that can be used to present data to users exactly as they want to see it.
    Article

  • How Microsoft IT Integrated Lync and Helpdesk
    Published: 12/20/2013
    Lync helpdesk demo video demonstrating time saved and issues solved real-time. Covering giving time back to the company as well as a story board of the Business Case Study for this subject. Cost savings and enabling employees to do more.
    Video

  • How Microsoft IT Integrated Lync and Helpdesk
    Published: 02/07/2014
    Understand how Microsoft integrated Lync and IT Helpdesk to reduce employees' time spent on service tickets, giving time back and enabling real-time end-user support.
    Business Case Study

  • How Microsoft IT is Enhancing Existing Services and Offering New Services with Near Infinite Scalability On Demand
    Published: 12/19/2011
    By making new capabilities possible that historically would be cost prohibitive in a traditional infrastructure. With Windows Azure Microsoft IT is expanding business models and scenarios.
    Video

  • How Microsoft IT is Implementing a Hybrid Messaging Deployment
    Published: 01/14/2011 TechNet Radio added 04/01/2011 Article added: 05/06/2011
    Learn why and how Microsoft IT is changing its Exchange 2010 on-premises offering to become a hybrid offering that includes the Office 365 suite. This discussion includes the business and IT benefits of running in a hybrid mode, as well as key work streams to achieve success.
    Article | Video | TechNet Radio

  • How Microsoft IT is Integrating Operations with the Cloud
    Published: 01/14/2011 TechNet Radio added 03/17/2011
    Microsoft IT sees the potential of the cloud to remove data center operational constraints. A new sense of freedom and agility are beginning to be reflected in new processes that take advantage of the cloud to enable better operating functions such as capacity management and service level agreements. The result is a team which is more capable of providing a flawless computing experience to employees regardless of changes made to the environment.
    Video | TechNet Radio

  • How Microsoft IT is Moving to the Cloud to Meet and Exceed the Needs of the Business
    Published: 07/01/2011 TechNet Radio added: 10/26/2011
    Microsoft IT is investing in Microsoft cloud offerings at every level to meet and exceed the needs of the business. This video provides insight on the requirements which motivate investments and how IT services are planning and integrating with the cloud offerings.
    Video | TechNet Radio

  • How Microsoft IT is Using SQL Azure to Enable Self-Service BI
    Published: 01/14/2011 TechNet Radio added 03/17/2011
    Learn how Microsoft IT is delivering Data as a Service (DaaS) for the Enterprise Data Warehouse to various Microsoft businesses and IT groups. DaaS is being implemented as Data Services Layer (DSL) platform which abstracts and exposes data from on premise and SQL Azure (cloud). DSL is a data distribution platform that provides a single location for Microsoft users to explore, publish & consume EDW and other external data from multiple data sources. Data can be consumed by LOB applications, PowerPivot business users, database applications and Windows phone in various forms including scorecards, reports, SQL queries, web services and self service BI. 
    Video | TechNet Radio

  • How Microsoft IT Leverages Internet Information Services 7.5 in Windows Server 2008 R2
    Published: 01/11/2011 Article added 04/29/2011
    Microsoft.com is one of the busiest domains in the world with 301 million unique visitors each month. Learn how Microsoft manages Microsoft.com by leveraging the Internet Information Services (IIS) 7.5 enhancements in Windows Server 2008 R2. IIS 7.5 provides significant enhancements for performance, security, diagnostics, and administration.
    Video | Article

  • How Microsoft IT Leverages Security Enhancements from Windows Server 2008 R2
    Published: 11/11/2010 Video added: 01/11/2011
    Windows Server 2008 R2 offers significant security enhancements related to network access, branch offices, enforcement, and applications control. Learn how Microsoft IT leverages these enhancements to provide a safer and more secure environment for Microsoft employees and partners.
    Article | Video

  • How Microsoft IT Manages Capacity in a Hybrid World
    Published: 12/19/2012
    Learn how the Microsoft IT capacity management service has embraced and included different cloud capacity models (on-prem, hybrid & public cloud) to provide real-time multi-resource management and consolidated billing.
    Video

  • How Microsoft IT Manages a Private Cloud for Microsoft Research & Development
    Published: 07/12/2012
    Learn how Microsoft IT created their own private cloud infrastructure, using Microsoft System Center for the Microsoft Research and Development (R & D) community. This effort enabled R & D to efficiently test and deploy software, reduce capital budget expenditures, and have on-demand access to virtual machine resources. With a commitment to providing a solution that increased deployment agility, consistent on-demand access to resources, and a centralized infrastructure, Microsoft IT delivered a private cloud and data center management platform that enables R & D customers to efficiently manage their environments, server infrastructure, and client devices.
    Technical Case Study

  • How Microsoft IT Manages a Private Cloud Infrastructure Using System Center
    Published: 06/11/2012
    Microsoft IT's journey to the Private Cloud for hosting the Agile Labs development and test environments has provided great insight into IT and to the Product Teams. Learn how IT implemented System Center 2012 to support their Private Cloud solution and what they are developing in the future as they build out an even more robust solution using solutions like Windows Server 2012.
    Video

  • How Microsoft IT Manages Vendor Development Projects
    Published: 06/08/2009
    When managing vendor development projects, lack of metrics, or the dependence on a single metric, can lead to surprises by the project's end. Learn about the tracking system that Microsoft IT uses to manage software development projects from a client perspective. Agile Cross IT Engineering (AXE) generates telling project metrics from a small amount of provided data. The system provides immediate project feedback, and supports overall project and vendor analysis.
    TDM Webcast

  • How Microsoft IT Planned and Architected Its Private Cloud Infrastructure
    Published: 05/17/2012
    Microsoft IT implemented their first Private Cloud for hosting the development and test environments internally for Microsoft. Their Private Cloud infrastructure supports their internal businesses, giving them the flexibility, scale and cutting edge technology to serve some of the most important product teams.
    Video

  • How Microsoft IT Prepared Its Network for the Cloud
    Published: 10/23/2013
    Learn how Microsoft IT prepared its network to support new levels and types of traffic created by cloud applications and services, while ensuring the availability and performance needs of the business.
    TechNet Radio

  • How Microsoft IT Reduces Operating Expenses Using Virtualization
    Published: 04/02/2010 Video added: 04/30/2010 Business Case Study added: 05/14/2010
    Learn how Microsoft leverages virtualization in the datacenter to reduce costs associated with deployment, management, and operations while at the same time improving client satisfaction and service levels.
    Business Case Study | Video | IT Pro Webcast

  • How Microsoft IT Rolled out Power BI for Microsoft Employees
    Published: 02/12/2014
    Learn how Microsoft IT has provided Power BI for Microsoft employees. IT hosted the solution, training and infrastructure in a one stop shop so employees can leverage this easy to use solution to make better business decisions based upon their data.
    Video

  • How Microsoft IT Runs Private Cloud
    Published: 05/30/2012
    Microsoft IT implemented their first Private Cloud for hosting the development and test environments internally for Microsoft. Their Private Cloud infrastructure supports their internal businesses, giving them the flexibility, scale and cutting edge technology to serve some of the most important product teams.
    Video

  • How Microsoft IT Uses Lync to Accelerate Productivity
    Published: 02/07/2014
    Detailed 200-300 technical level of the situation, solution and benefits within Microsoft IT featuring Lync deployment of the helpdesk. Providing real-time solutions, enhancing customer service communication, improving customer satisfaction, closing out support tickets faster and more efficient.
    Technical Case Study

  • How Microsoft IT Uses System Center Virtual Machine Manager to Manage the Private Cloud
    Published: 01/14/2010 Article added: 10/5/2010 Video added: 12/19/2011
    Real world scenarios on how Microsoft IT is utilizing System Center Virtual Machine Manager as a key component of its management strategy in support of the virtualized data center.
    Article | Video | Video

  • How Microsoft Manages Groups via Forefront Identity Manager 2010
    Published: 04/29/2010
    Microsoft Forefront Identity Management 2010 extends the Identity Management offering by providing a family of tools that simplify the Identify Management landscape. Microsoft IT has deployed Forefront Identity Manager to save the company money and to increase IT and End-user productivity. Understand why Microsoft deployed Forefront Identity Manager and learn about both the hard and soft dollars Microsoft has saved in deployment.
    Video

  • How Microsoft Secures Payroll data using file classification Infrastructure
    Published: 06/21/2011
    Learn how Microsoft Information Technology (IT) used File Classification Infrastructure (FCI) to create a solution to automatically classify, manage, and protect sensitive data, including personally identifiable information and financial information. Using the new FCI-based solution, Microsoft IT can obtain file-level details about content sensitivity while reducing misclassification of personally identifiable information from 30% to 3%. The new solution enables risk mitigation for sensitive data by using automatically applied controls. Ultimately, this solution helped Microsoft IT achieve industry best practices for regulatory compliance.
    Video

  • How Microsoft Secures Sensitive Data Using File Classification Infrastructure
    Published: 10/25/2011
    Microsoft Security Strategist Olav Opedal discusses how Microsoft secures sensitive financial and personal data by using the file classification infrastructure. This solution, not only protects data from would-be thieves, but also helps classify and manage the data with ease.
    TechNet Radio

  • How Microsoft Supports the Consumerization of IT—an Executive Perspective
    Published: 12/13/2011 TechNet Radio added: 05/08/2012
    Get Microsoft IT's perspective on emerging trends. Learn how Microsoft IT empowers users while protecting data by using decision-making frameworks and data classifications.
    Video | TechNet Radio

  • How Microsoft.com Moved to a Virtualized Infrastructure
    Published: 06/11/2010
    Microsoft virtualization technologies and SAN-based clustered storage solved numerous ongoing challenges. Implementing a dynamic compute infrastructure enabled Microsoft.com Operations to increase architectural flexibility and optimize use of resources.
    Technical White Paper | Video

  • How MSIT Deployed Microsoft Windows 8 Consumer Preview
    Published: 07/02/2012
    In this video, our subject matter experts will be discussing the steps that MSIT made to provide a seamless user experience, highlight the deployment methods - WDS & USMT, MDT, Internet Explorer, Windows To Go, and Windows assessment. In addition, information about IT Easy Installer, BitLocker helpdesk, enterprise scenarios & experiences, application compatibility and development, imaging, vision, replication, azure deployment, GPO recommendations will also be covered.
    Video

  • How MSIT Designs a Community Support Model using //Pointers
    Published: 07/10/2012
    In this video, we will discuss how Microsoft IT evolved its support model with //pointers, a moderated community forum where employees can get real-time expert answers to Windows 8 and Internet Explorer 10 questions from a moderated community of experts from IT as well as the Windows engineering organization.
    Video

  • How MSIT Drives Windows 8 Adoption and Productivity through Employee Communications
    Published: 07/03/2012
    This video describes how Microsoft IT used employee communications and internal marketing to drive Windows 8 adoption and productivity.
    Video

I - L

  • Implementing Hybrid Cloud at Microsoft
    Published: 09/13/2013
    After extensive experience with cloud computing, Microsoft Information Technology (Microsoft IT) has updated its cloud computing adoption strategy. Emerging and upgraded technologies, realigned organizational goals, and lessons learned in the cloud-computing environment have led Microsoft IT to redefine its own cloud adoption strategy to enable the organization-wide goal, "All of Microsoft runs in the Cloud."
    Business Case Study

  • Implementing Support and Monitoring For a Business-Critical Application Migrated to Windows Azure
    Published: 08/19/2011
    Microsoft IT had recently migrated BCWeb—a complex, business-critical application—to the Windows Azure platform. To ensure ongoing application availability, the team needed to implement a reliable and comprehensive monitoring and support solution for BCWeb. Microsoft IT accomplished this by combining the Windows Azure integration and monitoring capabilities with the Microsoft System Center Operations Manager management capabilities.
    Technical Case Study

  • Implementing Volume Activation for Windows and Microsoft Office
    Published: 09/21/2010
    Microsoft introduced Volume Activation 2.0 with Windows Vista and Windows Server 2008. This paper describes how Microsoft IT manages the Volume Activation 2.0 process.
    Technical Case Study

  • Improving Branch-Office Services Through Virtualization
    Published: 02/10/2010
    To ensure that the services of Microsoft branch offices continue to meet changing business requirements in a flexible and cost-effective manner, Microsoft Information Technology (Microsoft IT) has developed a strategy based on the Windows Server 2008 R2 operating system with Hyper-V. Adopting this approach has enabled Microsoft to deploy a wider range of services, on a more cost-efficient and secure platform, to its branch offices around the world.
    Article

  • Improving Group Management at Microsoft using Forefront Identity Manager 2010 R2
    Published: 05/31/2012
    Microsoft Forefront Identity Manager 2010 offers a comprehensive solution for managing identities, credentials, and identity-based access policies across heterogeneous environments. FIM empowers users with self service password reset and embeds self-help tools in Office so users can manage routine aspects of identity and access while at the same time giving Microsoft IT rich administrative tools and enhanced automation.
    Video

  • Improving the IntelliMirror Service at Microsoft Through Windows 7 and Windows Server 2008 R2
    Published: 10/14/2010 Video added: 10/28/2010
    To help ensure that the Microsoft IntelliMirror service continues to offer a security-enhanced end-user data backup solution that meets changing business needs, Microsoft Information Technology (MSIT) has implemented key technology changes in the Windows 7 and Windows Server 2008 R2 operating systems. This approach has enabled MSIT to add functionality to the IntelliMirror service while still operating on a limited budget.
    Article | Video

  • Initial Best Practices & Lessons Learned from Microsoft IT's SharePoint 2010 Upgrade
    Published: 01/11/2011
    With its SharePoint 2010 deployment nearly complete, Microsoft IT has developed helpful perspective on what worked and what steps could have been performed better. The Microsoft IT SharePoint engineering team is sharing its experiences with you to help reduce planning, deployment, and management of a SharePoint 2010 migration project.
    Video

  • An Inside Look at Finance at Microsoft: Leveraging Technology
    Published: 04/07/2011
    Join us for an inside look at finance at Microsoft. During the webcast, we demonstrate how teams use Microsoft SharePoint Server 2010 to collaborate and optimize the workflow of financial processes for month end close, integrating controls including Extensible Business Reporting Language (XBRL), Securities and Exchange Commission (SEC) reporting and earnings releases, compilation of board reports, and audit preparation. Learn how quick, easy, and cost effective SharePoint is. It helps your financial teams do more with less, resulting in reduced costs, increased productivity, and more time to analyze information and provide business insight to make smarter decisions.
    TDM Webcast

  • Inside Microsoft IT - Implementing Disaster Recovery in the Datacenter
    Published: 04/23/2012
    Is your organization ready if disaster strikes? Paul MacAree, Microsoft IT Senior Project Manager, and Angus Drummond, Microsoft IT Principal Service Engineer, discuss how Microsoft is preparing its datacenters for the worst case scenario. Listen in for advice on protecting your business from outages.
    TechNet Radio

  • Inside Microsoft IT - Rolling out BitLocker Administration and Monitoring at Microsoft
    Published: 04/23/2012
    Damon Rutherford, Microsoft IT Senior Program Manager, and Eric Leanard, Microsoft IT Principal Security Engineer, discuss the new Microsoft BitLocker Administration and Monitoring tool in Windows 7. This new tool helps you enforce BitLocker compliance with a built in reporting feature and allows you to recover your recovery password to access a hard drive if you’ve been locked out.
    TechNet Radio

  • IT Cuts Costs and Improves Access to their Enterprise Data Warehouse
    Published: 07/08/2014
    To improve the management of human resources information, Microsoft deployed its new data warehouse technology. The solution tripled performance, reduced the storage requirement, and simplified management. Users, operations, and engineers became more productive. As a result, the company cut costs, increased user adoption, and improved user satisfaction.
    Business Case Study

  • IT Showcase On: Adopting Cloud Services at Microsoft
    Published: 04/03/2012
    Microsoft Information Technology (MSIT) is adopting cloud computing as the first choice for developing new IT solutions and applications. Cloud computing is providing a new way to develop and imagine IT at Microsoft.
    Quick Reference Guide

  • IT Showcase On: Big Data Analytics and Platform Services
    Published: 07/08/2013
    Gaining insight from large amounts of collected data by producing predictive analytic systems that maximize that data’s value business value is the focus of the work in big data at Microsoft.
    Quick Reference Guide

  • IT Showcase On: Business Intelligence (BI)
    Updated: 06/20/2013
    The Microsoft IT leadership team uses Microsoft Business Intelligence (BI) solutions for measuring IT’s performance as an organization. Learn how Microsoft IT is uses BI solutions to strengthen partnerships, automate KPI production, simplify data consumption and provide user self-service for reporting and analysis.
    Quick Reference Guide

  • IT Showcase On: How Microsoft IT Deployed Windows 8 Release Preview
    Published: 07/26/2012
    Windows 8 is reimagined and reinvented from a solid core of Windows 7 speed and reliability with an all-new touch interface. MSIT has created a seamless user experience with improved image creation, deployment processes and a community based support model called //Pointers.
    Quick Reference Guide

  • IT Showcase On: Microsoft Dynamics AX
    Published: 06/19/2012
    Review examples of how Dynamics AX supports the Microsoft IT ERP strategy to provide strategic insight and productivity for the business. Microsoft IT discusses how solutions have been implemented using the extensibility and interoperability of Dynamics AX across different business workloads.
    Quick Reference Guide

  • IT Showcase On: Microsoft Dynamics CRM
    Updated: 01/31/2013
    Dynamics CRM is used in a variety of functions at Microsoft such as with IT-to-business relationship management and sales force automation among various sales groups. It is used online and on-premises. Microsoft IT discusses how solutions have been implemented using the extensibility and interoperability of Dynamics CRM across different business workloads.
    Quick Reference Guide

  • IT Showcase On: Microsoft Exchange Server 2010 Deployment
    Published: 04/04/2011
    By replacing Exchange Server 2007 servers with servers running Exchange Server 2010, Microsoft IT created new opportunities to drive down costs and system complexities while at the same time increasing security and deploying new features not available in previous versions of Exchange Server.
    Quick Reference Guide

  • IT Showcase On: Microsoft IT's Hybrid Cloud Strategy
    Published: 03/13/2013
    Microsoft IT Has Cloud Power. Learn how Microsoft IT is using Windows Azure to move existing applications to the cloud and creating new applications for the cloud.
    Quick Reference Guide

  • IT Showcase On: Microsoft Lync Deployment
    Published: 12/12/2011
    Microsoft IT (MSIT) replaced PBX systems in seven sites located in the three major regions. MSIT implemented user adoption strategies that resulted in a very successful deployment with high user satisfaction scores.
    Quick Reference Guide

  • IT Showcase On: Microsoft SharePoint
    Published: 05/13/2011
    Microsoft IT manages 29.9 TB of SharePoint data. Learn how Microsoft IT uses infrastructure and governance policies to get in front of demand to manage tremendous site growth.
    Quick Reference Guide

  • IT Showcase On: Windows 7 Deployment
    Published: 02/18/2011
    Describes Microsoft IT's experience deploying Windows 7, including installation scenarios, deployment and support metrics, feature benefits based on Microsoft IT's experience, and recommendations for a successful deployment.
    Quick Reference Guide

  • IT Showcase On: Windows Azure
    Published: 12/01/2010 updated: 04/12/2012
    Microsoft IT Has Cloud Power. Learn how Microsoft IT is using Windows Azure to move existing applications to the cloud and creating new applications for the cloud.
    Quick Reference Guide

M - N

  • Maintaining High Availability for Microsoft.com
    Published: 12/14/2009 Video added: 01/11/2011 TechNet Radio added: 10/26/2011
    Managing a Web infrastructure is not an easy task. Learn how Microsoft IT maintains one of the highest availability in the industry while supporting 300 million/month unique users, 200 million daily page views, and an average of 555,000 connections to a total of 112 Web servers.
    Article | Video | TechNet Radio

  • Manage, Monitor, and Report: Implementing a Power Management Strategy with System Center Configuration Manager 2007 R3
    Published: 10/28/2010 Video added: 01/31/2011
    Using System Center Configuration Manager 2007 R3, Microsoft IT deployed a client power management solution to 165,000 desktop and laptop computers. Through new tools that enable centralized management, powerful reporting, and a deep understanding of current power settings, power saving opportunities were assessed, and energy and cost savings were realized. The solution provides a high degree of flexibility, and different levels of enforcement.
    Technical White Paper | Video

  • Managing Client Data Backup, Storage and Management at Microsoft
    Published: 06/20/2011 TechNet Radio added: 11/07/2011
    Client data backup, storage and management at Microsoft refers to the methods, services and processes involved in managing both corporate and personal data for client machines. It can also refer to the sharing of data between employees, teams or groups. Microsoft IT is working on validating a number of scenarios and solutions that will lead to a comprehensive end user data management strategy for the company.
    Video | TechNet Radio

  • Managing Line of Business Applications using Microsoft System Center Operations Manager 2007
    Published: 03/19/2007
    Describes how business group at Microsoft can now monitor their own applications using the new management packs in System Center Operations Manager (Ops Mgr 2007). IT customers can create their own management packs, set collections, and measure what really matters. Ops Mgr 2007 improves the efficiency of IT operations by enabling configuration management, resource management, upgrades, and automation of operational processes from a system instead of individual application view.
    Technical Solution Brief | PowerPoint Presentation

  • Managing a Parallel Upgrade to SharePoint 2010
    Published: 01/11/2011
    There are two basic approaches to upgrade: in-place and database attach. In addition, there are various techniques you can use to combine aspects of these basic approaches to mitigate downtime or potentially improve performance. Microsoft IT opted to run parallel upgrades to mitigate downtime. This video explores the various options and the benefits Microsoft IT experienced throughout the migration.
    Video

  • Managing Public Key Infrastructure in the Enterprise
    Published: 06/26/2014
    All organizations that exchange information over the Internet are susceptible to attack from malicious users. Electronic credentials that prove identity are a critical part of security measures. Microsoft IT has developed recommendations to help other enterprises design and protect an infrastructure that supports these credentials.
    Article

  • Managing Windows 7 and Windows 8 Side-by-Side
    Published: 03/28/2013
    This white paper discusses the planning, line-of-business application compatibility, imaging, security, and backend system considerations and experiences of the Microsoft IT team when managing desktop and laptop machines running Windows 8 and Windows 7 within the same corporate network. Many of the techniques and best practices described in this paper can be employed by other companies to help them streamline their side-by-side client system management processes – and ultimately to ease their transition to Windows 8.
    Technical White Paper

  • Measuring and Driving Microsoft IT Using Microsoft BI Solutions
    Published: 09/30/2011
    The Microsoft IT leadership team uses Microsoft Business Intelligence (BI) solutions for measuring IT’s performance as an organization. Learn how Microsoft IT is uses BI solutions to strengthen partnerships, automate KPI production, simplify data consumption and provide user self-service for reporting and analysis.
    TDM Webcast

  • Microsoft Avoids Millions of Dollars in Revenue Loss and Penalties with 99.95 Percent SAP Uptime
    Published: 01/08/2014
    To facilitate continuous operations, Microsoft needs its SAP enterprise resource planning (ERP) system to be available every day, around the clock. By using built-in features in Windows Server 2012 and SQL Server 2012, the company maintains 99.95 percent uptime, avoids spending millions of dollars, reduces risk, cuts disk space by three times, and boosts productivity.
    Article

  • Microsoft Builds a Green Campus to Save Costs and Reduce Carbon Footprint
    Published: 04/19/2010
    Microsoft incorporated environmental sustainability into the construction and operation of an expanded campus in China. The project is expected to provide a return on investment in terms of cost savings, cost avoidance, and strategic value.
    Technical Case Study

  • Microsoft Builds a Seamless Wireless Network Experience for Employees and Visitors Alike
    Published: 10/31/2013
    By embracing consumerization of IT as a core business principle, Microsoft has enabled employees and visitors to access the company's corporate network by using the devices that they prefer. The solution reduces network maintenance costs and improves user productivity, without sacrificing the security and performance of the IT environment.
    Technical Case Study

  • Microsoft CIO and CES Lead Environmental Sustainability Efforts
    Published: 06/18/2010
    Microsoft Chief Information Officer (CIO) Tony Scott and Microsoft Chief Environmental Strategist (CES) Rob Bernard work in partnership to achieve Microsoft's environmental sustainability objectives. Goals include a reduction in overall electricity consumption, improved utilization of IT equipment and technology solutions, and the development of more efficient products.
    Article

  • Microsoft CIO Discusses Transforming IT with Cloud Services
    Published: 05/11/2012
    Microsoft CIO Tony Scott provides insights on benefits, time to market, employee productivity and cost by using cloud services.
    Video - Part 1 | Video - Part 2

  • Microsoft CIO Talks About the Importance of Consumerization of IT
    Published: 12/16/2011 Article added: 02/28/2012
    Microsoft IT CIO talks about the trends in the industry and how Consumerization of IT affects how Microsoft balances between hardware, productivity and software and security. Learn from Tony Scott on what keeps him up at night in relation to Consumer trends and how Microsoft is managing this within IT.
    Article | Video

  • Microsoft CIO Tony Scott Talks About Critical Trends Within IT in 2010
    Published: 02/24/2010
    Microsoft Chief Information Officer Tony Scott talks about critical trends facing the IT industry in 2010, including cloud computing, virtualization, and the ongoing need to reduce costs and improve efficiency.
    Video

  • Microsoft Deploys Innovative Solution That Reports Near-Real-Time Data
    Published: 06/07/2011
    Always looking for ways to improve efficiency, Microsoft wanted its executives and finance managers to be able to create near-real-time operating reports. The company also sought to increase system availability and cut costs. In 2011, Microsoft deployed a mission-critical reporting solution that uses high-availability features in Microsoft SQL Server 2008 R2 to move data between online transaction processing systems, data marts, and a reporting server—instead of using the traditional extract, transform, and load operations. The highly scalable solution also splits each 250-gigabyte data mart based on the age of information. As a result, data marts are updated every 7 minutes so that users can create accurate reports around the clock. The company has also increased data availability, reduced server footprint by 72 percent, sped system performance, and improved agility.
    Business Case Study

  • Microsoft Dynamics Provides Retail Solutions for Microsoft Store
    Published: 08/29/2014
    Microsoft Dynamics helps Microsoft Store thrive in the new retail reality by delivering a consistent, compelling customer experience across multiple channels that’s designed to build lasting relationships, all while providing agility for the business to easily scale to support growth.
    Article

  • Microsoft Finance Leverages Power BI to Transform Reporting
    Published: 10/22/2014
    The World Wide Enterprise and Partner Group (EPG) Finance team used Power BI for Office 365 to accelerate the process of getting information to decision makers and completely transform how Microsoft Finance does reporting for EPG.
    Article

  • Microsoft IT Accelerates Migration of Microsoft.com to the Windows Azure Platform
    Published: 09/02/2010
    The Video Showcase site on Microsoft.com hosts thousands of videos and other rich media content that hundreds of thousands of customers worldwide view every day. Learn how Microsoft Information Technology (MSIT) quickly built and deployed the Social eXperience Platform (SXP) on the Windows Azure technology platform to enable social media capabilities across Microsoft.com.
    Article

  • Microsoft IT Builds a Field Dashboard to Improve Business and Marketing Operations
    Published: 05/07/2013
    Microsoft IT collaborated with the company's Corporate Business to design and implement a new global scorecard solution that enables Field Leadership to manage the health of their business, to make decisions to improve their subsidiary scorecard results, and to help them prepare for the corporate and area business review processes.
    Business Case Study

  • Microsoft IT CIO Office Scorecards – Delivering Dashboards from KPI Catalog to the Masses
    Published: 03/22/2011 Video added: 05/04/2011
    See a live demo of how Microsoft IT and specifically Office of the CIO is managing and delivering scorecards to the masses at Microsoft using SharePoint, using Excel, PerformancePoint, SQL Server Reporting Services 2008 R2, and other Microsoft BI products. We will showcase and share technical details and best practices on how Microsoft IT has created a solution (as part of EDW strategy) to consolidate various scorecards and KPIs into a single enterprise KPI catalog and a BI portal. Scorecard team delivers integrated scorecards to IT Leadership and a broad hierarchy of reporting levels (from the COO/CIO to individual IT organizations). Learn best practices from years of delivering scorecards to the masses at Microsoft.
    IT Pro Webcast | Video

  • Microsoft IT CISO Perspective on Cloud Security
    Published: 01/14/2011 TechNet Radio added 02/28/2011
    The promise of cloud computing is great and yet this new computing paradigm presents new challenges in the area of information security. In this session, you will hear directly from Microsoft's CISO as he shares his perspective on cloud security. Items will include privacy and security implications of the cloud, maintaining a secure posture of your IT portfolio in the cloud, and sharing some of our current challenges and what we are doing to address these challenges.
    Video | TechNet Radio

  • Microsoft IT Creates a Modern IT Experience through the Windows 8 Ecosystem
    Published: 03/15/2013
    Consumerization trends require IT organizations to do a number of paradigm shifts to support a proliferation of new devices and technologies in the workplace. Learn more about these paradigm shifts and how Microsoft IT is creating a Modern IT Experience at Microsoft through the end-to-end Windows 8 Ecosystem.
    Article

  • Microsoft IT Datacenter Virtualization Past, Present and Futures
    Published: 01/11/2011
    Discusses Microsoft IT's deployment of Microsoft Server Virtualization. Microsoft Hyper-V is designed to service machine virtualization needs for server consolidation and virtual desktop infrastructures. Hyper-V, which is available in Windows Server 2008 R1, Windows Server 2008 R2, and dedicated Hyper-V Server products, allows multiple virtual machines (VMs) to run concurrently on the same physical server resulting in significant cost savings in hardware consolidation and energy usage.
    Video

  • Microsoft IT Deployed and Manages a Hybrid Model of Exchange Online
    Published: 06/21/2012
    A hybrid messaging deployment offers the possibility to have some mailboxes located on-premises while others reside in the cloud. Microsoft IT shares its planning and deployment experiences of a hybrid Microsoft Office 365 hybrid messaging solution.
    Technical White Paper

  • Microsoft IT Deploys a Federated Business Intelligence Portfolio
    Published: 02/07/2014
    Learn how Microsoft IT federated some of its BI data sources into a BI portfolio that presents cleaned BI data to its internal customers through a single portal. This “one stop shop” enables Microsoft IT to maintain its current BI environment while simultaneously evolving the BI portfolio into a more strategic end-state that addresses longer-term business priorities.
    Technical Case Study

  • Microsoft IT Deploys and Manages Office 365 ProPlus
    Published: 07/05/2013
    This white paper discusses the considerations and experiences of the Microsoft IT team when deploying and managing the new Office in an enterprise environment. Many of the techniques and best practices described in this paper can be employed by other companies to help them determine how to best approach their own managed Office deployments.
    Technical White Paper

  • Microsoft IT Deploys Internet Explorer 9
    Published: 06/08/2011 Quick Reference Guide added: 06/27/2011
    Microsoft Information Technology (Microsoft IT) worked closely with the Internet Explorer product team to test and deploy Windows Internet Explorer 9 across the enterprise. This content discusses the testing and deployment strategy that delivered Windows Internet Explorer 9 to more than 100,000 desktop computers around the world. Learn how Microsoft used its own deployment tools and management technologies to reduce the time, cost and complexity of planning, building, and deploying Internet Explorer 9.
    Technical White Paper | Quick Reference Guide

  • Microsoft IT Deploys Work Folders as an Enterprise Client Data Management Solution
    Published: 06/19/2014 Updated: 08/01/2014
    Learn how Microsoft IT is implementing Work Folders to support People-Centric IT and to improve management of sensitive data.
    Technical Case Study

  • Microsoft IT Designs a Task-based Library Website by Using SharePoint Server 2010
    Published: 05/28/2014
    Learn how Microsoft IT used a task-based design approach and Microsoft SharePoint Server 2010 to redesign a website for Microsoft Library. The resulting site enhances the user experience through improved search, navigation, and help, as well as new personalization features.
    Article

  • Microsoft IT Developing Applications with Microsoft Azure
    Published: 01/14/2011 TechNet Radio added 03/17/2011
    This content discusses the real-world experiences from Microsoft IT and the social and video experience platform hosted on Windows Azure that powers the Microsoft.com Showcase and cloud sites.
    Video | TechNet Radio

  • Microsoft IT Discusses Deployment of Unified Device Management
    Published: 12/20/2013
    Learn how Microsoft IT defined a people centric approach to enable the consumerizaton of IT by providing unified device management solution using System Center and Windows InTune.
    Video

  • Microsoft IT Enterprise Architecture and the Cloud
    Published: 01/14/2011 TechNet Radio added 03/17/2011
    Migrating an IT department to the cloud impacts more than just IT architecture, business processes, applications, employees, and facilities. Microsoft IT has the experience to tell what it means to its customers based on its ongoing experiences. Key subject matter experts explain how Microsoft IT architecture will be integrated to the cloud and what nirvana looks like to its Chief Technology Officer.
    Video | TechNet Radio

  • Microsoft IT Evolves its Network for Public Cloud Connectivity
    Published: 04/30/2014
    Microsoft IT realized network-related challenges as it moved its properties to the public cloud. To address these challenges, it undertook a series of projects aimed at improving network performance, including an analysis of network traffic flow changes, a redesign of the corporate network interface to the Internet, and the addition of a dedicated, private Microsoft Azure ExpressRoute connection.
    Technical Case Study

  • Microsoft IT Helpdesk – A Face-to-Face Revolution
    Published: 03/07/2011 Video added 05/06/2011
    Microsoft Information Technology (Microsoft IT) Tech Link centers provide Microsoft employees and vendors with a walk-in location where they receive face-to-face troubleshooting support from the Microsoft IT group's (MSIT) personnel. Utilizing Tech Link enables users to receive timely resolutions to their software and hardware issues, and examine and test the most-current MSIT-approved hardware. This improves user satisfaction, and employee and corporate productivity.
    Business Case Study | Video

  • Microsoft IT Helps Users Embrace Office 365 ProPlus
    Published: 07/04/2013
    Microsoft IT uses new and innovative channels to help Microsoft users prepare for and embrace the new Office, resulting in a successful deployment with increased user productivity and reduced support costs.
    Article

  • Microsoft IT improves business processes with a federated Business Intelligence Portfolio
    Published: 02/07/2014
    Microsoft IT has changed the way it shares business intelligence data by implementing a federated business intelligence portfolio. This solution streamlines data sources and provides users with a single source of trustworthy data and has improved efficiencies and standardized processes.
    Business Case Study

  • Microsoft IT Improves Operational Efficiency and Reduces Costs with Microsoft System Center
    Published: 02/10/2014
    Microsoft IT discusses its use of the System Center suite of services and the business and operational benefits realized across Application and Infrastructure automation.
    Business Case Study

  • Microsoft IT Increases Security and Streamlines Antimalware Management by Using Microsoft Forefront Endpoint Protection 2010
    Published: 12/21/2010 IT Pro Webcast added: 01/14/2011
    Microsoft Information Technology (Microsoft IT) deployed Microsoft Forefront Endpoint Protection 2010 to simplify and improve endpoint protection. Because Forefront Endpoint Protection 2010 builds on Microsoft System Center Configuration Manager 2007 R2 and R3, Microsoft IT was able to use its existing infrastructure to implement a centralized antimalware management and reporting solution that provides a holistic view of more than 100,000 clients' malware status and reduces the number of systems running outdated malware definitions. Using Forefront Endpoint Protection, Microsoft IT improved their SLA for antimalware policy deployment from more than a day to four hours.
    Technical Case Study | IT Pro Webcast

  • Microsoft IT Inspires Employee Software Adoption Using Marketing Principles
    Published: 04/02/2013
    Microsoft continually deploys new software products, often in rapid succession, and employees may face competing demands. To improve adoption, Microsoft IT dedicated resources, refreshed its visual identity, and enhanced change management using marketing and communications principles.
    Business Case Study

  • Microsoft IT Institute Best Practice Experience: Dynamics AX at Microsoft
    Published: 08/27/2014
    This session covers “How Microsoft Does IT” and provides insight into how Microsoft is using solutions based on Dynamics AX to support Microsoft’s 220,000 internal users. Participants will learn the best practices Microsoft has created and employed in designing, developing, deploying, and operating Dynamics AX service solutions through case studies and demos.
    Course Description

  • Microsoft IT Institute Best Practice Experience: Dynamics CRM at Microsoft
    Published: 08/27/2014
    This session covers “How Microsoft Does IT” and provides insight into how Microsoft is using solutions based on Dynamics CRM to support Microsoft’s 220,000 internal users. Participants will learn the best practices Microsoft has created and employed in designing, developing, deploying, and operating Dynamics CRM service solutions through case studies and demos.
    Course Description

  • Microsoft IT Institute Best Practice Experience: Lync at Microsoft
    Published: 08/27/2014
    This session covers “How Microsoft Does IT” and provides insight into how Microsoft deploys and manages Lync and conferencing solutions to support Microsoft’s 220,000+ internal users. Participants will learn the best practices Microsoft has created and employed in designing, developing, deploying, and operating Lync, and Enterprise Voice for our global environment.
    Course Description

  • Microsoft IT Institute Best Practice Experience: SAP at Microsoft
    Published: 08/27/2014
    This session covers “How Microsoft Does IT” and implements SAP on the Microsoft enterprise platform using SQL, SharePoint, and Windows Server to support the SAP global environment for Microsoft’s 220,000 internal users. Specifically, this session provides insight into the best practices Microsoft has employed in planning, designing, deploying, and operating SAP to run our global enterprise business.
    Course Description

  • Microsoft IT Institute Best Practice Experience: SharePoint at Microsoft
    Published: 08/27/2014
    This session covers “How Microsoft Does IT” and implements SharePoint globally to support Microsoft’s 220,000 internal users. Specifically, this session provides insight into the best practices Microsoft has employed in planning, designing, deploying, and operating SharePoint as a strategic collaboration platform.
    Course Description

  • Microsoft IT Institute Best Practice Experience: The Cloud at Microsoft
    Published: 08/27/2014
    This Best Practice Experience Course covers “How Microsoft Does IT” and provides insight into how Microsoft is moving to the Cloud to support Microsoft’s 220,000 internal users. Participants will learn the best practices Microsoft has created and employed in designing, developing, deploying, and operating in the cloud for our global environment.
    Course Description

  • Microsoft IT Integrates Windows Azure BLOB Storage for Real-time Document Management
    Published: 05/11/2012
    Learn how Microsoft IT integrates Azure Storage as a service to provide scale, performance and real-time Journal Entry approval and management.
    Video

  • Microsoft IT Leads User Centric Change for Business Impact with Windows 7
    Published: 01/12/2010
    Learn how and why Microsoft IT invested in creating a marketing and communications competency across the organization, with Windows 7 as a case study. This focus and integration in planning led to improved productivity and satisfaction, a better user experience, adoption velocity of Windows 7, and cost savings for IT.
    Video

  • Microsoft IT Leverages Its Compute Service to Virtualize SharePoint 2010
    Published: 06/09/2011
    Microsoft IT piloted the deployment of a virtualized Microsoft SharePoint 2010 environment using the Compute Service, which provides high density compute servers and virtual machines (VMs) to the business. The SharePoint team saw the collaboration as a way to reduce operational costs and complexity, and the Compute Service team viewed it as an opportunity to significantly enhance its infrastructure capabilities. In addition to driving down costs, the partnership helped mature the Compute Service, because it allowed the team to identify and address a business gap by upgrading its physical infrastructure.
    Article

  • The Microsoft IT People-Centric Approach Ensures End-Users are Productive on their Corporate and Consumer Devices
    Published: 12/20/2013
    Understand the end user experience of the Microsoft IT unified device management solution using System Center and Windows InTune. Learn how employees manage device enrollment and use self service to get the apps they need to use on their devices.
    Video

  • Microsoft IT Processes Improve Deployment of Carrier-Provided Multiprotocol Label Switching
    Published: 06/27/2012
    Microsoft IT decided to implement CMPLS for its corporate network but first had to develop processes and best practices to overcome challenges related to the complexity of both the technology and business requirements.
    Technical Case Study

  • Microsoft IT Reduces Identity Management Costs
    Published: 06/01/2010
    Microsoft Information Technology (Microsoft IT) faces a unique set of identity management challenges because of the large number of user accounts, distribution and security groups, and corporate applications at Microsoft. By migrating more than 50,000 users to Microsoft Forefront Identity Manager 2010, Microsoft IT saved U.S.$150,000 in the first 10 weeks and reduced the time required to fulfill password-reset requests by 92 percent.
    Business Case Study

  • Microsoft IT Reduces Troubleshooting Challenges with Microsoft Diagnostic and Recovery Toolset
    Published: 03/22/2012
    Microsoft Diagnostic and Recovery Toolset, commonly known as DaRT, is a core component of the Microsoft Desktop Optimization Pack for Software Assurance (MDOP). DaRT helps IT teams make PCs safer to use, keeps employees productive, and enables desktops that are easier and less expensive to manage. See how Microsoft IT used DaRT to help administrators easily recover PCs that have become unusable, rapidly diagnose probable causes of issues, and quickly repair unbootable or locked-out systems, all faster than the average time it takes to reimage the machine.
    Technical Case Study

  • Microsoft IT Replaces Siebel with Dynamics CRM
    Published: 05/24/2012
    By retiring Seibel and replacing with the Global Sales Experience (GSX) solution powered by Dynamics CRM, Microsoft IT has been able to introduce simplicity for IT, agility and value for the business. This document provides an overview of how Microsoft IT introduced new governance models to rationalize down and upstream applications, access policy management to provide the right data to the right people and increase the time to market of new sales programs.
    Business Case Study

  • Microsoft IT Saves Storage Costs using Windows Server 2012 Deduplication
    Published: 11/07/2012
    Microsoft IT uses Windows Server 2012 to deliver the best experience for employees by delivering data deduplication. Data deduplication involves finding and removing duplication within data without compromising its fidelity or integrity. The goal is to store more data in less space and redundant copies of the data are replaced by a reference to the single copy. IT optimizes data storage by leveraging capacity optimization, scale/performance, reliability/data integrity, bandwidth efficiency in conjunction with BranchCache and optimization management features of Windows Server 2012.
    Video

  • Microsoft IT Strategy for Deploying System Center Configuration Manager with Windows Intune at Microsoft
    Published: 12/16/2013
    Learn about the Microsoft IT approach to enable unified device management allowing employees to add devices on premise or in the cloud while managing all the devices through one tool.
    Video

  • Microsoft IT Strengthens Security with Data Loss Prevention
    Published: 11/16/2009 Article added: 11/23/2009
    With information residing in a multitude of places, enterprises face growing risks of inadvertent or malicious leaks. The integration of Active Directory Rights Management Services into RSA Data Loss Prevention products provides a very effective solution for Microsoft IT to locate and protect sensitive data.
    TDM Webcast | Article

  • Microsoft IT Tests Line of Business Application Compatibility for Internet Explorer 9
    Published: 03/21/2011
    For the IE9 Beta deployment, Microsoft IT tested more internal applications and websites than ever to ensure high compatibility for the internal launch. This is a discussion of that process and related challenges and best practices. Today, compatibility is higher than it was for IE8.
    Article

  • Microsoft IT Tests LOB Compatibility with Office 365 ProPlus
    Published: 07/05/2013
    Microsoft IT gains additional efficiencies during the new Office deployment by incorporating changes into their mature application compatibility testing process.
    Article

  • Microsoft IT Uses File Classification Infrastructure to Help Secure Personally Identifiable Information
    Published: 05/11/2011
    Learn how Microsoft Information Technology (IT) used File Classification Infrastructure (FCI) to create a solution to automatically classify, manage, and protect sensitive data, including personally identifiable information and financial information. Using the new FCI-based solution, Microsoft IT can obtain file-level details about content sensitivity while reducing misclassification of personally identifiable information from 30% to 3%. The new solution enables risk mitigation for sensitive data by using automatically applied controls. Ultimately, this solution helped Microsoft IT achieve industry best practices for regulatory compliance.
    Technical Case Study

  • Microsoft IT Uses File Classification Infrastructure to Help Secure Personally Identifiable Information
    Published: 06/21/2012
    Learn how Microsoft IT used File Classification Infrastructure to improve governance and security for Microsoft Global Payroll, and the upcoming plans for using the new Dynamic Access Control in Windows Server 2012.
    Video

  • Microsoft IT Uses SQL Server 2012 to Drive Broad Business Insight and Speed Application Time to Market
    Published: 06/26/2012
    SQL 2012 offers new levels of performance, availability, BI insight, extensibility and cloud integration. Learn how Microsoft IT is integrating new SQL 2012 capabilities across its application portfolio and the results being achieved.
    Video

  • Microsoft IT Uses System Center 2012 Endpoint Protection for Unified Security and Management
    Published: 05/31/2012
    System Center 2012 Configuration Manager provides key management capabilities around application delivery, desktop virtualization, device management, and security that make it possible to enable productivity amidst device proliferation while also reducing costs. In the 2012 release, Configuration Manager takes a new "user-centric" approach to application delivery. Users can establish policies and relationship rules that allow Configuration Manager to evaluate user identity, application dependencies, device type, and network connection in order to deliver the optimum application experience to users from whatever device or devices they happen to be using.
    Technical Case Study

  • Microsoft IT's Benefits of a Server Core Installation of Windows Server 2008
    Published: 03/07/2008
    Server Core is a minimal installation option for the Windows Server 2008 operating system that does not provide a fully integrated graphical user interface (GUI) or other components and applications that are not required for supported server roles and features. A Server Core installation helps reduce the attack surface and allows for easier installation and configuration management.
    Article

  • Microsoft IT's Lessons Learned: Moving Applications to the Cloud
    Published: 01/14/2011
    Microsoft IT is working hard to migrate existing applications to Windows Azure and the commitment has been made to take maximum advantage of Windows Azure when deploying new applications. Gain a quick set of lessons learned and how they are being applied on the journey to Windows Azure. Training readiness and organizational preparation for Azure are also important topics which are covered.
    Video

  • Microsoft IT's Top 10 SQL Server 2008 Features
    Published: 06/11/2010
    Today, more than 4,700 Microsoft SQL Server 2008 instances with about 100,000 databases on dedicated hosts support 1,300 applications across several teams in Microsoft Information Technology (Microsoft IT). Because it has deployed SQL Server 2008 since early beta, Microsoft IT has had time to assess and report the top 10 features of the product in its environment. Read a short description of each feature and how Microsoft IT is taking advantage of it.
    Article

  • Microsoft Office Tasks Get Started
    Published: 04/16/2009
    Use Outlook Tasks to organize your time and your work. Work across applications with Tasks integrated across Outlook, SharePoint, and OneNote.
    Work Smart Guide

  • Microsoft Partners Gain Ease of Use with Opportunity Pipeline Tool
    Published: 07/01/2011
    Needing to replace an old Siebel-based system, Microsoft IT and the Worldwide Partner Group worked together to create the Partner Sales Exchange partner opportunity pipeline management system using Microsoft Silverlight 4.0 and Microsoft Dynamics CRM 4.0.
    Technical Case Study

  • Microsoft Solves BYOD Using Microsoft System Center Configuration Manager and Windows Intune
    Published: 11/18/2013
    Microsoft IT uses Microsoft System Center 2012 Configuration Manager with Windows Intune as their enterprise tool to create a consistent, reliable, and secure work environment that allows users to be productive anytime, anywhere, on any device they choose, while meeting Microsoft compliance and security requirements and while simplifying administration across heterogeneous device platforms.
    Technical Case Study

  • Microsoft.com Scales Using Windows Server 2012
    Published: 12/10/2012
    Microsoft IT uses Windows Server 2012 to improve microsoft.com front-end web server performance and efficiency while maintaining peak availability.
    Quick Reference Guide

  • Migrating Legacy Applications to Windows Azure
    Published: 08/28/2012
    Microsoft Information Technology (Microsoft IT) used the Windows Azure operating system to create a cloud computing–based replacement for a 10-year-old, business-critical licensing application. The new solution uses Remote Desktop Licensing Manager (RD Licensing Manager) to take advantage of the scalability and extensibility benefits of Windows Azure, and to provide increased speed, business continuity capabilities, and cost-effectiveness.
    Technical Case Study

  • Migrating the Microsoft Hong Kong Company Store to Windows Azure Simplifies Maintenance and Decreases Costs
    Published 07/06/2011
    Migrating an internal line of business application to Windows Azure has resulted in cost savings, increased availability and an opportunity to learn about using the platform. The experience and lessons learned provide valuable input to future migration project plans.
    Article

  • Migrating the Microsoft Partner Network to Windows Azure
    Published: 07/03/2012
    The Microsoft Partner Network (MPN) is a community that helps Microsoft partners reach their full potential. Microsoft Information Technology (MSIT) currently is re-architecting and migrating the Partner Velocity Platform, which represents the core of MPN functionality, to the Windows Azure Platform, to increase partner satisfaction, gain business agility, provide better service-level agreements with Microsoft businesses, and reduce operational costs by more than twenty percent over the next three years.
    Technical Case Study

  • Migrating to a Hybrid Server Environment with Microsoft Azure
    Published: 05/27/2014
    Microsoft IT needed to migrate applications and server workloads from a large number of servers located in traditional data centers. With infrastructure replacement costs close to US$200 million, Microsoft IT wanted to leverage the capabilities and benefits of Microsoft Azure to replace the existing infrastructure. Microsoft IT assessed server workloads, created migration plans, and transferred workloads from their existing server infrastructure to Microsoft Azure virtual machines. The migration process enabled Microsoft IT to capture vital lessons and best practices to use in future migration projects, and the migration provided cost and efficiency benefits for Microsoft IT and the business groups it supports.
    Business Case Study

  • Migrating to SharePoint 2010
    Published: 05/05/2011
    Microsoft IT recently completed its migration to SharePoint 2010. When sensible, the team automated its process to improve efficiency. Scripting is shared, including remote installs using PowerShell.
    Video

  • Modern IT Innovation: Case Study and Practices for Reimagining Experiences Using the Latest Trends
    Published: 02/24/2014
    Creating new apps and services that help employees be more productive and re-imagined experiences by using Social, Mobility, Analytics and Cloud (SMAC) capabilities.
    Video

  • Monitoring Applications via the Cloud and Windows Phone 7.5
    Published: 06/11/2012
    Enterprise Commerce IT (ECIT) is designed to provide near-real times status on availability and performance for critical apps in the ECIT ecosystem along with their business process mapping. It is difficult for the business and IT leadership to understand which critical business processes are impacted if a system is down or having issues. Previously monitoring would include: email, ping support staff, and get conflicting messages back. Now with ECIT, monitoring alerts can be sent directly to your Windows Phone 7.5 device wherever you are.
    Video

  • Monitoring Business Application and Platform Health with Windows Phone and the Cloud
    Published: 02/13/2012
    Learn how Microsoft Information Technology (Microsoft IT) developed a Windows Phone app that provides near real-time status information and alerts by receiving Microsoft System Center Operations Manager 2007 R2 data through the cloud. This new mobile application enables IT administrators, managers, and executives to monitor business-critical platform and application status anywhere they have an Internet connection.
    Technical Case Study

  • Moving from Windows 8 to Windows 8.1 at Microsoft
    Published: 10/21/2013
    How Microsoft IT deployed Windows 8.1 to over 20,000 computers in the beta phase of the product. Understand what how easy it was to upgrade from the earlier version of Windows to Windows 8.1 using self installs as well as System Center Configuration Manager.
    Quick Reference Guide

  • MS IT Enterprise SharePoint Performance and Optimization
    Published: 09/10/2008
    After deploying Microsoft Office SharePoint Server 2007 in the corporate production environment, Microsoft IT noticed performance issues, especially long page render times, and spikes in disk I/O and CPU utilization. By working to discover root causes, Microsoft IT identified areas of opportunity for performance optimization, including the back-end SQL Server storage subsystem, and front-end IIS servers.
    Technical White Paper

  • New FAST Search Solution Speeds Retrieval of Relevant BI Data
    Published: 05/09/2011
    Microsoft IT hosts many terabytes of business critical data inside its Enterprise Database Warehouse (EDW). The data in the warehouse serves a subset of users with standardized reports by the people who know how and where to access these reports. Converging FAST Search for SharePoint 2010 and business intelligence data enables information and management professionals to easily find BI information with more flexible reporting.
    Business Case Study

  • Near Real-Time Business Platform and Application Health Monitoring with Windows Phone and the Cloud
    Published: 02/29/2012
    Microsoft Information Technology improved how IT administrators, managers, and executives monitor the health of business-critical platforms and applications by developing a Windows Phone app that receives data through the cloud in near real-time.
    Article

  • Next-Generation Intranet Using SharePoint
    Published: 06/22/2012
    Employees at Microsoft are more connected and productive because Microsoft IT is building them a modern intranet. The Next-Generation Intranet is a set of services and experiences based on SharePoint and other technologies for employees to communicate, share, and learn from one another.
    Video 1 | Video 2 | Video 3

O - S

  • Office SharePoint Workspace Get Started
    Published: 11/30/2010
    Microsoft SharePoint Workspace 2010 is a client application that offers a seamless experience when you work online and offline with document libraries and lists on Microsoft SharePoint Server 2010 and Microsoft SharePoint Foundation 2010. Additionally, it conducts real-time, automatic, transparent synchronization of that content when you connect to the SharePoint server.
    Work Smart Guide

  • OfficeTalk: From Garage Project to Enterprise Ready
    Published: 06/06/2012
    Microsoft had a business need to allow for a micro-blogging communication site for employees providing a forum for internal company sensitive information. This is the background story about how this project started as a garage start-up project and was migrated into a secure and supportable enterprise solution.
    Article

  • OneNote Overview
    Published: 03/30/2012 Updated: 05/15/2014
    You can use this guide to learn about the features in the Microsoft OneNote 2010 note-taking program, and how to use them.
    Work Smart Guide

  • Operating a Global Messaging Environment by Using Exchange Server 2010
    Published: 08/09/2010
    To support the changes to the architecture, the Exchange Messaging team re-organized the internal support teams and processes. This involved organizational changes, modifications to the change control process, and the addition of new monitoring tools.
    Technical White Paper

  • Operations Managers Discuss How Microsoft IT Integrated Cloud Solutions
    Published: 06/14/2012
    The Microsoft IT operations team discusses strategies it applied for a future in the cloud. Areas include role implications, budgeting and capacity, compute and problem management.
    Video

  • Optimizing Branch Office Servers by Using Windows Server 2008 R2 with Hyper-V
    Published: 09/27/2011
    Microsoft Information Technology (IT) used Windows Server 2008 R2 with Hypefr-V to virtualize all of the enterprise's branch-office servers. This enabled Microsoft IT to extend virtualization's benefits to a variety of site types, from small offices to large, complex branches, thereby improving services, reducing costs, and expanding infrastructure-consolidation efforts.
    Technical Case Study

  • Optimizing Lync 2010 Enterprise Voice Performance
    Published: 01/30/2013
    As part of practicing continuous service improvement, Microsoft IT initiated an Enterprise Voice quality improvement project to investigate upstream and downstream root causes of Enterprise Voice performance issues, and systematically improve the quality of user experiences for more than 100,000 users.
    Technical White Paper

  • Outlook 2010 Get Started
    Published: 03/30/2012
    Use Microsoft Outlook 2010 to manage your e-mail messages. You can use this guide to learn about some of the new features in Outlook 2010.
    Work Smart Guide

  • Outlook and SharePoint Integration Get Started
    Published: 04/16/2009
    Understand how you can use Outlook to work directly on SharePoint resources.
    Work Smart Guide

  • Outlook and SharePoint Integration Overview
    Published: 04/16/2009
    Understand how you can use Outlook to work directly on SharePoint resources.
    Work Smart Guide

  • Outlook E-Mail Signatures Get Started
    Published: 04/16/2009
    Office Outlook 2007 e-mail signatures enable you to create a brief description of yourself for the benefit of those you correspond with.
    Work Smart Guide

  • Outlook Web App Get Started
    Published: 03/30/2012
    Microsoft Outlook Web App (OWA) provides secure access to your Outlook email, calendar, contacts, tasks, and Global Address List - via the Internet. This guide explains how to log on to OWA and use OWA features.
    Work Smart Guide

  • Overview: Microsoft OneNote 2010
    Published: 03/30/2012 Updated: 05/15/2014
    You can use this guide to learn about the features in the Microsoft OneNote 2010 note-taking program, and how to use them.
    Work Smart Guide

  • The Power of ECM2: Enterprise Content Management Using SharePoint 2010
    Published: 06/16/2010
    Content management is all relative, or is it? Discover the new document set paradigm in SharePoint Server 2010. Actively manage content, converting it into a fluid state that can be leveraged throughout the enterprise. See MSIT's practical application of ECM using the InfoPedia solution.
    Video

  • Preparing Helpdesk for the Office 2010 Deployment
    Published: 05/23/2010
    Ready to deploy Office 2010 to your clients? Take a moment to listen to the approach taken within Microsoft to deliver this new release to over 70k machines and how we ensured our employees were benefiting from the improved functionality of Office 2010.
    Video

  • Private Cloud at Microsoft
    Published: 07/03/2012
    Microsoft IT implemented their first Private Cloud for hosting the development and test environments internally for Microsoft. Their Private Cloud infrastructure supports their internal businesses, giving them the flexibility, scale and cutting edge technology to serve some of the most important product teams.
    Article

  • Project Carnation: Reducing Energy Consumption through Data Center Storage Consolidation
    Published: 05/03/2010 Article added 06/21/2010
    Project Carnation involved migrating 211 storage frames at the end of their lifespan to 11 high-density SAN devices resulting in improving both redundancy and scalability of the storage platform while dramatically lowering power consumption.
    Article | Video

  • Project Online-VSTF Integration Boosts Engineering Productivity, Helps Planning
    Published: 04/01/2014
    Microsoft Enterprise Commerce IT (ECIT), the volume-licensing unit, linked two server technologies to streamline project oversight and capacity planning in build-and-deploy engineering. ECIT engineers and the project managers (PMs) each use Microsoft technology platforms, TFS and Microsoft Project Server, respectively, to manage their work. However, because neither team uses the other’s platform, managers face obstacles in tracking project status, and identifying and mitigating risks. ECIT implemented the TFS Extensions tool to bridge TFS and Project Online, thereby providing PMs and engineers a common platform for assigning and tracking tasks, and reporting status. The biggest benefit: PMs and engineers could continue using their preferred tools to perform tasks. This solution provides several benefits, including increased productivity, a single task repository, mutually visible tracking mechanisms for tasks and risks, and real-time reporting capabilities.
    Article

  • Protect Data with BitLocker Get Started
    Published: 04/16/2009 Updated: 03/30/2012
    Microsoft BitLocker Drive Encryption technology uses the strongest publicly available encryption to protect your computer’s data, and prevents others from accessing your disk drives without authorization. Additionally, the BitLocker To Go feature prevents unauthorized data access on your portable storage devices, including Universal Serial Bus (USB) flash drives, also known as “thumb drives.”
    Work Smart Guide

  • Protecting Client Data with System Center Data Protection Manager 2010
    Published: 07/01/2011 Updated: 05/06/2013
    Client data backup and management at Microsoft refers to the methods, services, and processes that are involved in managing both corporate and personal data for client computers. It can also refer to sharing data between employees, teams, or groups. Microsoft IT piloted Microsoft System Center Data Protection Manager 2010 to protect client corporate data and found the program successful, with over 3,000 people now using the service. The service became a part of Microsoft Client Corporate Data Management Service portfolios together with IntelliMirror folder redirection, user state virtualization, and virtual file share storage.
    Technical White Paper

  • Protecting Corporate Client Data Using Windows Work Folders
    Published: 07/23/2014
    Corporations today face huge challenges protecting their client data in this BYOD world. From the information worker standpoint, workers want flexibility to determine where and how they work. They want to work on the device of their choice and they want their data to be available where ever they are. IT departments want to respond to the information worker’s needs, while still keeping control of corporate information. Microsoft IT deployed Work folders as a flagship feature of Windows 8.1 and Windows Server 2012 R2.
    TechNet Radio

  • Protecting Privacy in the Development and Testing of Human Resources Applications
    Published: 11/09/2010
    Internal policies and governmental regulations dictate how Microsoft must handle and store personally identifiable information (PII) about employees. The Human Resources Information Technology (HR IT) team at Microsoft created a strategy for using live data feeds from applications that, by function, contain PII.
    Article

  • Protecting Server Data with System Center Data Protection Manager 2010
    Published: 06/28/2011
    Microsoft IT uses System Center Data Protection Manager (DPM) 2010 to protect server data. This content discusses how Microsoft IT plans, manages and deploys DPM 2010 to protect server data, in the overall picture of Data Back Up at Microsoft.
    Technical White Paper

  • Providing Client-Server Backup and Recovery at Microsoft with System Center Data Protection Manager 2010
    Published: 06/29/2011 Updated: 05/06/2013
    Learn how Microsoft Information Technology (IT) used System Center Data Protection Manager (DPM) 2010 to create a comprehensive client-server data backup and recovery solution. The new DPM 2010-based solution has enabled Microsoft IT to provide online and offline backup services to employee PCs, consolidate their backup servers by 40%, lower costs by $6 million, and reduce monthly support calls by 46%.
    Technical Case Study

  • Reading and Reviewing using OneNote on Your Surface with Windows RT
    Published: 02/08/2013
    The portability and long battery life of your Windows RT device make it easy to carry with you. Use Microsoft OneNote throughout the day on your work PC to organize your reading, then sync your OneNote with your Windows RT-compatible device and take your reading with you on the airplane, at the doctor’s office, or wherever you find yourself with a little free time.
    Work Smart Guide

  • Realizing Performance Improvements Using 64-bit SQL Server 2008
    Published: 02/25/2011
    MSIT's System performance has improved significantly after migrating to 64-bit SQL Server 2008 on Windows 2008 Server. This has helped increase supportability, reliability of the system, and gain customer confidence by enabling business to meet their goals of providing the most up-to-date and accurate data.
    Article

  • Reducing Bandwidth Utilization with Windows 7 and Windows Server 2008 R2 BranchCache
    Published: 01/28/2010
    Learn how Microsoft IT uses the BranchCache feature available in the Windows 7 operating system and the Windows Server 2008 R2 operating system to improve performance and availability to branch offices. Services at the branch office level include file and print management, offline folder redirection, operating system and application distribution, and patch management.
    Technical Case Study

  • Reducing Costs and Improving Systems Management with Hyper-V and System Center Operations Manager
    Published: 04/29/2010 TCS added: 06/16/2010
    Microsoft E&D IT leverages System Center Operations Manager and Hyper-V to Manage over 170 different applications and a 600+ Server Environment to streamline application and server Infrastructure management. In E&D IT, there is continued demand for agile application release to production and or servers provisioned to deliver IT value for the Xbox, Zune business demand. Hyper-V technology and platform is leveraged to provision Infrastructure capability and ability to scale up and enable proactive production support services with 'eyes and ears' leveraging System center ops manager. In doing so, IT has improved their deployment times, utilized the full capabilities of the hardware and lowered total cost of ownership for support, making them a much more agile team within the organization.
    Video | Technical Case Study

  • Reducing the Costs of Enterprise Data Warehouse Creation and Data Acquisition
    Published: 11/15/2010
    Metadata Driven Extract Transform and Load (METaL) was developed by Microsoft IT to enable the rapid configuration, deployment, and operation of data warehouse applications utilizing evolving Microsoft warehouse technologies such as SQL Server 2008 and SSIS. METaL provides an extensible platform to manage an enterprise warehouse environment. The application enforces enterprise standards, improves developer productivity, reduces the amount of repetitive coding required to implement standard ETL Patterns.
    Business Case Study

  • Results of the Green IT Datacenter Pilot: Consolidating Data Centers Using Virtualization
    Published: 06/23/2010
    In 2009 MSIT proposed a Green IT initiative which included anticipated power consumption savings of up to 66% in its data centers. A pilot effort was kicked off as part of the data center migration in Dublin-Grange Castle datacenter.
    Video

  • Sandbox Accelerates Grassroots Innovation in Windows Azure Development
    Published: 06/03/2011
    Microsoft IT created the Windows Azure Sandbox to give full-time Microsoft employees and interns a free subscription to Windows Azure and SQL Azure. The Sandbox accelerates grassroots innovation and enables experimentation in the cloud. The program also uses a predictable spending model that can scale to thousands of users.
    Article

  • Save and Share Files in the Cloud by Using OneDrive for Business
    Published 06/24/2013 Updated 05/16/2014
    Microsoft OneDrive for Business is your professional document library—the business version of the OneDrive consumer service. OneDrive for Business uses Microsoft Office 365 hosted productivity software (Microsoft SharePoint Online) to store and organize your work files in the cloud.
    When you store your files in the cloud, it’s easy to share them with your coworkers so that they can review or edit the content. Sharing files this way is much more efficient than attaching them to email messages. OneDrive for Business also makes it easy to access and sync your files from anywhere and from multiple devices, even when you’re not on the corporate network.
    Work Smart Guide

  • Saving Storage Costs Using Windows Server 2012 Deduplication
    Published: 01/11/2013
    Microsoft IT has found great value in using deduplication, the Server Data Storage Optimization service included in Windows Server 2012. Also known as Dedup, deduplication finds and removes duplication within data without comprising fidelity or integrity. Deduplication has also improved server storage capacity and user experience and increased productivity by streamlining the storage management process.
    Quick Reference Guide

  • Securing Active Directory: An Overview of Best Practices
    Published: 05/01/2013
    The threat of compromise to IT infrastructures from external attack is rapidly growing and evolving. The Active Directory environment is often the target for these attacks. This article details steps that your organization can take to protect its Active Directory environment.
    Article

  • Securing the Network with Windows Server 2008
    Published: 03/14/2008 Technical White Paper, PowerPoint Presentation added: 05/09/2008, Podcasts added: 05/26/2008
    Microsoft IT discusses the next generation of networking features in Windows Server 2008 and the network security solution scenarios these features enable.
    IT Pro Webcast | MP3 | WMA | Technical White Paper | PowerPoint Presentation

  • Securing Your Computer
    Published: 01/18/2011 Updated: 03/30/2012
    Every computer at Microsoft is a gateway to the corporate network. Employees need to guard these gateways against intruders who might try to gain access to corporate resources. By adhering to Information Security Standards and following the best practices in this guide, you can help protect Microsoft against potential threats.
    Work Smart Guide

  • Securing Your Windows Phone Get Started
    Published: 03/30/2012
    Windows Phones are powerful tools that enable you to work remotely by synchronizing to your corporate email and the corporate network. More and more employees work remotely and use Windows Phones and other mobile devices. However, protecting them is a challenge, because they are small and easily lost or stolen. This guide provides information on securing your Windows Phone.
    Work Smart Guide

  • Security Patch Management Evolution for Data-Center Servers at Microsoft
    Published: 08/30/2013
    Assessing and maintaining the integrity of software in a networked environment through a well-defined patch management program is a key first step toward successful information security. By focusing on policies, technologies, and processes, Microsoft Information Technology (MSIT) was able to reduce risk, improve performance, and improve availability of software resources at Microsoft.
    Technical Case Study

  • Server Virtualization Technology Update
    Published: 09/30/2011
    Server virtualization has become a primary way to address data-center power consumption, to address space issues, and to rationalize server utilization. To optimize deployment and management of thousands of virtual machines, Microsoft Information Technology (Microsoft IT) has developed standards and best practices for configuring host servers, storage, and network infrastructure.
    Quick Reference Guide

  • SharePoint 2010 Document Libraries Improve Technical Support
    Published: 08/16/2012
    The team that provides technical support for custom Microsoft SharePoint portals at Microsoft is using a SharePoint knowledge base to manage support documentation. Senior support engineers can now focus more time on complex problems, and support performance metrics have improved.
    Technical Case Study

  • SharePoint Online 101
    Published: 06/24/2013 Updated 05/16/2014
    This guide describes how to create and customize a team site by using Microsoft SharePoint Online. You can also use the content in this guide to customize other types of sites that you create by using SharePoint Online.
    Work Smart Guide

  • Smart Card Deployment at Microsoft
    Published: 09/05/2008
    Describes how Microsoft IT took advantage of its existing Microsoft Windows Server infrastructure, including its private Public Key Infrastructure, to deploy Smart Cards to employees needing remote network access to substantially increase the strength of its network security.
    Technical White Paper

  • Solution Developers Discuss How Microsoft IT Delivered a Global Expense Solution Using Microsoft Dynamics AX 2012
    Published: 06/11/2012
    Microsoft needed to replace its diverse expense-reporting systems with a single, centrally managed solution that was easier to use and yielded more consistent, detailed information. Using Microsoft Dynamics AX 2012 and integrating with the SAP system, Microsoft IT was able to create a two-tier ERP "innovation layer".
    Technical Case Study

  • SQL Data Compression Provides Improved Performance and Capacity Management
    Published: 05/11/2012
    Microsoft IT takes advantage of data compression strategies with SQL 2008 R2 to manage large volumes of data, improving performance and providing ongoing data capacity management.
    Technical Case Study

  • SQL Server 2008 R2 Improves Performance and Flexibility of Microsoft.com Data-Analysis Solution
    Published: 07/01/2010
    The Microsoft.com Core team collects and provides Microsoft product teams with data about software and other downloads from Microsoft.com. The team tested and then deployed a beta version of Microsoft SQL Server 2008 R2. The team found that the upgrade process was fast and easy, and the new solution improves system performance and provides more flexible data access.
    Business Case Study

  • SQL Server 2014 First and Best Efforts
    Published: 08/19/2014
    How Microsoft IT planned and deployed SQL Server 2014. With Justin Lane and Brad Sutton
    TechNet Radio

  • SQL Server Consolidation at Microsoft
    Published: 03/04/2009 IT Pro Webcast added: 03/19/2009 PowerPoint Presentation added: 04/02/2009
    With more than 4,700 Microsoft SQL Server instances in operation, Microsoft Information Technology (MS IT) sought to reduce operational and capital expenses through server consolidation and multi-tenancy. The SQL Utility service facilitates this effort. The SQL Utility service and related server consolidation efforts contribute to environmental sustainability, more efficient utilization, and improved quality of service.
    Technical White Paper | IT Pro Webcast | PowerPoint Presentation

  • Standardizing Worldwide Data Management Achieves Positive Business Results
    Published: 07/11/2013
    The Microsoft IT Data Management Services (DMS) team has evolved from having many manual processes and an administrative focus to being a lean, responsive service enabling key Microsoft sales and marketing functions. To accomplish this, DMS defined an iterative strategy and applied it at all sales territories, implementing Microsoft solutions to increase overall business data value.
    Business Case Study

  • Successful Meetings with Lync 2013
    Published: 01/03/2013 Updated: 08/06/2014
    Traditional meetings can be a challenge when people are dispersed across worldwide locations. Communications technology can overcome this physical boundary by allowing people to attend meetings from any location by using Internet or phone access. In addition, by understanding the best practices for conducting meetings and productively using Microsoft Lync 2013 communications software, you can make your meetings more efficient and effective.
    Work Smart Guide

  • Successful Meetings with Lync 2010
    Published: 03/30/2012 Updated 05/14/2014
    Traditional meetings, large and small, can be a challenge when people are spread out over long distances and include internal and external participants. Communication technology can overcome physical boundaries by allowing people to attend from any location by using Internet or phone access. By understanding best practices and using Microsoft Lync 2010 communications software, you’re on your way to conducting or participating in successful meetings.
    Work Smart Guide

  • System Center 2012 Configuration Manager Get Started
    Published: 04/13/2012
    System Center 2012 Configuration Manager puts the management of your computer in your hands. You can use Configuration Manager to quickly and easily identify and install applications that are relevant to you based on your role, language, and location. You can also use Configuration Manager to manage the timing of installations and upgrades to avoid disruptions to your work.
    Work Smart Guide

  • System Center Operations Manager Management Packs
    Published: 04/29/2011
    Microsoft IT created a workflow process that optimizes its implementation of Microsoft System Center Operations Manager 2007 R2 management packs into its enterprise monitoring service. The iterative process analyzes and tunes the desired alerts, thresholds, and troubleshooting information for a particular service or application.
    Technical Case Study

T - Z

  • Take Quick Notes with a Stylus and Your Surface with Windows RT
    Published: 02/08/2013
    The portability and long battery life of your Microsoft Surface with Windows RT device make it easy to carry with you. Add a capacitive stylus, the Microsoft OneNote Windows Store app, and the excellent support for handwriting recognition included and you’ll have a quick, natural way to take notes on the go.
    Work Smart Guide

  • Testing Application Compatibility for IE9 at Microsoft
    Published: 05/05/2011
    For the IE9 deployment, Microsoft IT tested more internal applications and websites than ever to ensure high compatibility for the internal launch. This is a discussion of that process and related challenges and best practices. Today, compatibility is higher than it was for IE8.
    Video

  • Transforming IT into an Innovation Engine
    Published: 09/25/2014
    Learn how building an incubation center in your IT organization can help transform it into an innovation engine. Find out how you can establish the same for your organization as Microsoft IT reveals its innovation blueprint.
    Article

  • Transforming a Legacy LOB Application into a Microsoft IT Modern App
    Published: 04/18/2014
    Learn what it takes to develop a modern app and the fundamental changes required in project management methodologies, design and engineering approaches, and deployment strategies. By embracing a user-centric IT strategy, Microsoft IT was able to redesign and transform its leading global Learning and Readiness Application, Role Guide, into a sleek modern app built on the Windows 8 ecosystem.
    Technical Case Study

  • Transforming Microsoft IT: Consumerization & the Cloud
    Published: 08/19/2013
    This Quick Reference Guide discusses the transformation of Microsoft IT to enable the consumerization of IT and broadly adopt cloud services. The document covers the technology stack MSIT employs, and the governance policies used to ensure employees remain productive and information is protected wherever they choose to work.
    Quick Reference Guide

  • Transforming the Microsoft Workplace in Singapore
    Published: 09/12/2012
    Microsoft IT has an integrated global Workspace Advantage Program to make a more effective use of the workplace through the implementation of technology which enables greater flexibility for employees. This program allows Microsoft to showcase technology as an enterprise, increasing the capability for collaboration and improving the work experience.
    Article

  • Unified Communications Improves Business Outcomes, Lowers Costs, and Enhances Environmental Sustainability
    Published: 11/19/2010
    Microsoft IT used a business value framework developed by Forrester Research to show that the solution for unified communications at Microsoft helped the company save more than $215 million annually and improved the way employees work.
    Business Case Study

  • Unified Device Management Allows Centralized Governance of Corporate Network Devices
    Published: 07/17/2013
    The recent bring your own device trend that allows employees to use devices they own for business productivity has IT departments struggling to maintain data security and centralized device governance. The Microsoft IT solution demonstrates how a large company can implement UDM with minimal cost and disruption to its existing Configuration Manager environments.
    Business Case Study

  • Upgrading a 6.5-Terabyte SAP ERP SQL Server Database to Support Microsoft Worldwide Operations
    Published: 04/21/2009
    Microsoft runs its worldwide operations on SAP ERP. With 92,000 employees and operations in 89 countries, the largest software company in the world has plenty of data to track, running some 19 million SAP transactions a month against its 6.5-terabyte database.
    Business Case Study

  • Upgrading Active Directory Domain Services to Windows Server 2008 R2
    Published: 05/28/2010
    The management of identities is a core IT task. The upgrade of Active Directory Domain Services (AD DS) to the Windows Server 2008 R2 operating system enabled Microsoft Information Technology (Microsoft IT) to take advantage of new technologies in the release to enhance and streamline the way it manages identities.
    Technical White Paper

  • User-Centric Client Management with System Center 2012 Configuration Manager in Microsoft IT
    Published: 04/20/2012
    Configuration Manager 2012 was built on the vision of a user-centric client-management model with the vision of empowering the user, unifying infrastructure, and extending management control across the platform.
    Technical Case Study

  • Using DirectAccess with Forefront Unified Access Gateway to Provide Secure Access to Corporate Resources from Anywhere
    Published: 06/02/2010
    Microsoft Information Technology (Microsoft IT) deployed the DirectAccess feature in the Windows 7 and Windows Server 2008 R2 operating systems to enable employees to gain seamless remote access to corporate applications and data. The solution, which includes Microsoft Forefront Unified Access Gateway (UAG) 2010 and requires only Internet connectivity and credentials, significantly improves productivity and can reduce costs.
    Technical Case Study

  • Using Excel Services to Improve Financial Data Retrieval Performance
    Published: 10/20/2011
    Microsoft IT used Excel Services to improve the data retrieval performance in a financial reporting platform. By utilizing Excel Services the data retrieval process performance improved nearly 80 percent. The main beneficiaries of this change were international users located far away from Seattle area data centers.
    Technical Case Study

  • Using Lync-Skype Connectivity
    Published: 05/16/2014
    Microsoft Lync Server 2013 supports connectivity with Microsoft Skype software. From the living room to boardroom, Lync-Skype connectivity helps improve communication and productivity. With Lync-Skype connectivity, Skype users and Lync users can add each other as contacts, exchange instant messages (IMs), and make audio calls.
    Work Smart Guide

  • Using Lync-Skype Connectivity in Skype
    Published: 05/21/2014
    From the living room to boardroom, Microsoft Lync-Skype connectivity allows excellent connection and productivity. With Lync-Skype Connectivity, Skype users and Lync users can add each other as contacts, exchange instant messages (IMs), and make audio calls.
    Quick Reference Guide

  • Using Microsoft Exchange ActiveSync to Actively Manage Consumerization of IT Devices
    Published: 07/27/2012
    Microsoft Exchange Server 2010 has functionality that enables users to access their corporate email, calendar, global address list, and tasks with their personal portable devices. Using Microsoft Exchange ActiveSync within Exchange Server 2010, Microsoft IT (MSIT) delivers significant improvements in employee productivity and satisfaction by enabling employee access to this business-critical information in more than 170,000 user mailboxes.
    Technical Case Study

  • Using Microsoft Forefront Identity Manager Get Started
    Published: 06/23/2010
    Microsoft Forefront Identity Manager (FIM) 2010 provides an integrated and comprehensive self-service group management and password reset solution. FIM 2010 simplifies the identity management landscape and enables group management through a Microsoft Office SharePoint Server 2007 portal and a Microsoft Office Outlook 2007 add-in.
    Work Smart Guide

  • Using Microsoft Visual Studio Team Foundation to Improve IT Processes
    Published: 09/22/2008
    Describes MSIT's three-year vision to adopt Microsoft Visual Studio Team Foundation, a single suite of engineering tools to facilitate planning, development and project management activities.
    TechNet Radio

  • Using Modern Apps to Streamline and Standardize Business Processes
    Published: 06/19/2014
    Read about MSApprovals, a new cloud hosted service and modern app that Microsoft IT developed to standardize and streamline the approval process for a number of business processes.
    Business Case Study

  • Using New Features found within SQL Server 2012
    Published: 10/02/2012
    In this program, Mike Reese and Justin Lane from Microsoft IT discuss how Microsoft uses some of the new features found within SQL Server 2012 for High Availability and Business Intelligence to improve their day-to-day operations.
    TechNet Radio

  • Using Public and Private Cloud Services to Better IT Operations
    Published: 10/02/2012
    In this program, John Overholt, Microsoft IT Principal Service Engineering Lead, and Cory Delamarter, Microsoft IT Principal Service Engineer, join us to talk about public and private cloud services and how each can better IT Operations. Tune in as they discuss issues to consider like infrastructure and capacity management, security, and budgeting.
    TechNet Radio

  • Using the Security Development Lifecycle Best Practices at Microsoft
    Published: 04/09/2008 Podcasts added: 07/09/2008 Video added: 05/05/2011
    Most security vulnerabilities exist at the application layer, not the network layer. Microsoft IT's ACE team has developed best practices for securing applications and shares the process, lifecycle, and approach they take in reviewing applications for security compliance.
    TDM Webcast | WMA | MP3 | Video

  • Using Visual Studio 2008 to Improve Software Development
    Published: 05/09/2008 Technical White Paper added 05/30/2008 PowerPoint presentation added 06/04/2008
    By standardizing and centralizing its development environment on Visual Studio 2008 Team Foundation Server (TFS), Microsoft IT (MS IT) has realized significant operational, support, and security efficiencies. Over 450 global projects within Microsoft IT are hosted on four TFS instances, which are supported by a single operations team. Data, which previously resided on a variety of source repositories, is now standardized through process templates and a central data source. Development collaboration and communication is enhanced by the consolidation of various sites, file shares, and document repositories into a single SharePoint-integrated document store.
    IT Pro Webcast | Technical White Paper | PowerPoint Presentation

  • Using Visualization to Bring out the Power of BI within Microsoft
    Published: 12/20/2013
    Microsoft IT has provided a Business Intelligence (BI) service to the business groups within Microsoft. BI is a broad category of applications and technologies for gathering, storing, analyzing, and providing access to data to help enterprise users make better business decisions. MSIT created their own application leveraging things like Power BI and Power Map solutions to deliver a self-service BI model for their Internal Microsoft customers.
    Video

  • Using Windows 8 Client Hyper-V
    Updated: 03/19/2013
    Client Hyper-V is the virtualization technology built into Windows 8. Client Hyper-V is the same virtualization technology previously available only in Windows Server. A similar functionality in Windows 7 is called Windows XP Mode. Client Hyper-V enables you to run more than one 32-bit or 64-bit x86 operating system at the same time on the same host computer. But instead of working directly with the computer’s hardware, the operating systems run inside a virtual machine (VM). Hyper-V enables developers and IT professionals to easily maintain multiple test environments and provides a simple mechanism to quickly switch between these environments.
    Work Smart Guide

  • Using Windows 8 Technologies to Safely and Easily Migrate User Data
    Published: 06/20/2012
    Microsoft IT improved the user experience and increased productivity by streamlining the migration from previous Windows operating systems to Windows 8 Beta. The solution leveraged a polished Metro UI featuring Windows 8 client/server technologies, USMT 5.0, Microsoft Deployment Toolkit, SQL Server; and leveraged externally available resources to streamline the experience for users upgrading to Windows 8 Beta. The effect by providing this solution to employees resulted in high satisfaction scores and increased productivity based upon employee feedback.
    Video

  • Using Windows Azure to Build and Expand Microsoft.com Social Media Capabilities
    Published: 12/08/2011
    The Social eXperience Platform (SXP), which is powered by Windows Azure and SQL Azure, has been providing Microsoft.com with social media features for over eighteen months. The Windows Azure platform has enabled SXP to grow and expand its capabilities on Microsoft.com by delivering performance, scalability, elasticity, and remarkable return on investment (ROI).
    Technical Case Study

  • Using Windows Azure to Create a Multi-Platform Application
    Published: 06/18/2012
    Microsoft Information Technology (IT) migrated the Journal Entry Management (JEM) tool to a cloud computing-based financial transaction and document management solution, based on the Windows Azure platform. This new solution delivered performance improvements, regulatory compliance, cost savings and new user capabilities through multiple devices.
    Article

  • Using Windows Azure to Implement a Hybrid Application
    Published: 07/03/2012
    Microsoft IT used the Windows Azure platform to create a hybrid solution for the company’s performance management system, Performance@Microsoft. The hybrid solution enabled manageability and scalability, and provided Microsoft IT with valuable reusable components, lessons learned, and best practices to apply to future hybrid-application implementations.
    Technical Case Study

  • Using Windows Phone 7.5 Get Started
    Published: 12/12/2011
    Microsoft IT deployed Windows Phone 7 companywide to over 50,000 employees. Cross-company, Cross-team collaboration, planning, and focused marketing was the key to deploying and supporting Windows Phones successfully to employees around the world.
    Work Smart Guide

  • Venture Integration: How MSIT Manages Mergers and Acquisitions
    Published: 06/21/2012
    The Venture Integration (VI) team at Microsoft IT developed a strategic playbook along with a robust set of repeatable processes to address the complexities of integration acquisitions.
    Article

  • Venture Integration Team Provides Strategic Acquisition Process
    Published: 04/02/2010
    To help address the complexities of acquisition integration, the Venture Integration team in Microsoft IT developed a strategic playbook that breaks the IT integration process into distinct phases. Successful integration requires addressing complexities across areas such as identity, applications, shared resources, and hardware. The playbook and engagement with the Venture Integration team helps ensure that acquisitions deliver on intended business results.
    Video

  • Virtualization Cuts Capital and Operating Expenses by 75 Percent at Microsoft
    Published: 05/03/2010 Video added: 11/29/2010
    Microsoft IT is using Windows Server 2008 R2 Hyper-V, Microsoft System Center Configuration Manager 2007, and Microsoft System Center Virtual Machine Manager 2008 to save costs and improve server performance in Microsoft data centers.
    Technical Case Study | Video

  • Virtualization Moves Datacenter Functionality to the Branch Office
    Published: 06/19/2009 Article added: 10/02/2009
    Do WAN access issues and costs keep you from providing the datacenter services in branch offices that benefit your corporate users? Learn how Microsoft IT uses Windows Server 2008 R2 and virtualization to deliver datacenter functionality to branch offices. Services at the branch office level include file and print management, offline folder redirection, operating systems and application distribution, and patch management. This has significantly improved service availability, lowered management costs, and reduced servers.
    Article | Video

  • What Does the Cloud Mean to the CIO
    Published: 01/14/2011 TechNet Radio added: 3/4/2011
    Tony Scott, Microsoft CIO is leading the Microsoft IT organization to invest in the cloud. Watch this video to find out how it will bring new possibilities and benefits to the business.
    Video | TechNet Radio

  • What’s New in Access 2013
    Published: 01/03/2013 Updated: 05/15/2014
    With Microsoft Access 2013 database software, you don’t have to be a developer to quickly create custom browser-based apps. Access apps reliably solve business or departmental needs like contact management, customer billing, and order tracking. Access makes sure that end users can find features and commands, so you can focus on simple changes to fit your business needs.
    You can control your Access apps by using a Microsoft SharePoint site in a browser, through Microsoft Office 365 hosted productivity software. Data is stored in Windows Azure SQL Database or Microsoft SQL Server software to help keep your data secure and scalable.
    Work Smart Guide

  • What's New in Excel 2013
    Published: 12/28/2012 Updated 05/15/2014
    The first thing that you see when you open Microsoft Excel 2013 spreadsheet software is a new look. It’s cleaner, but it’s also designed to help you get professional-looking results quickly. You’ll find many new features that help you draw more persuasive pictures of your data, guiding you to better, more informed decisions.
    Work Smart Guide

  • What’s New in Lync 2013
    Published: 12/27/2012 Updated 05/15/2014
    Microsoft Lync 2013 communications software offers a clean look to help you communicate quickly and easily. In Lync 2013, it’s easier than ever to start an instant message (IM) or a call. You can start a video call by using just one click and even see a preview of your own video in the invitation. You can also quickly upgrade from one type of call to another.
    Lync 2013 adapts to your own personal workflow, whether you’re in the office, at home, or on the go. Lync 2013 also provides new and useful ways to organize your contacts so that you can quickly find the right people to help you accomplish your work.
    Work Smart Guide

  • What’s New in Office Professional Plus 2013
    Published: 01/02/2013 Updated: 05/15/2014
    Microsoft Office Professional Plus 2013 transforms how you work. Each application offers a start experience that gets you going quickly. You can open an existing document in a flash or use a template to jump-start the creation of a new file. It’s also much easier to share and collaborate. You can use new features like Microsoft OneDrive for Business to save and share your files right from your Office applications.
    The Office 2013 applications are also more closely aligned with each other, so you have a consistent experience from one application to another.
    Work Smart Guide

  • What's New in OneNote 2013
    Published: 01/03/2013 Updated: 05/15/2014
    The Microsoft OneNote 2013 note-taking program is a digital notebook for capturing, storing, and sharing all kinds of information—notes, pictures, webpages, and media. You can access your OneNote information wherever you go, on your favorite devices. Create notes, sketch a diagram, record a lecture, and connect them to related presentation files, photos, videos, web links, charts, and more, right in your notes.
    The first thing you’ll see when you open OneNote 2013 is a fresh, clean look that helps you focus on your thoughts and ideas instead of the interface. Full integration with the cloud through Microsoft OneDrive for Business means that you can free your files from your computer’s hard drive. Access your notes on OneDrive for Business from your tablet or Windows Phone, or from virtually any browser.
    Work Smart Guide

  • What's New in Outlook 2013
    Published: 12/28/2012 Updated: 05/15/2014
    The first thing that you see when you open the Microsoft Outlook 2013 messaging and collaboration client is a new look. It’s cleaner, but it’s also designed to help you focus on what’s important by providing a clear view of email, calendars, and contacts.
    Work Smart Guide

  • What's New in PowerPoint 2013
    Published: 12/28/2012 Updated: 05/15/2014
    The Microsoft PowerPoint 2013 presentation graphics program has a new look. It’s cleaner and primed for use on tablets, so you can swipe and tap your way through presentations. Presenter View automatically adjusts your projection setup, and you can even use it on a single monitor. Themes come with variations, which makes it easy to find the look that you want. And when you’re working with other people, you can reply to comments and have meaningful conversations where they matter most.
    Work Smart Guide

  • What's New in Word 2013
    Published: 12/28/2012 Updated: 05/15/2014
    In Microsoft Word 2013, you can do more with your docs: add an online video, open a PDF file in Word and reuse the content, and align pictures and diagrams with minimal fuss. The Reading View is clean and distraction-free—and it works great on tablets. Teaming up is better too, with connections to Microsoft OneDrive for Business and streamlined review features like Simple Markup view and reply comments.
    Work Smart Guide

  • Windows 7 & Windows Server 2008 R2 for a Better End User Experience for Managing Distribution, Data and Remote Scenarios
    Published: 12/14/2009
    Learn how both end users and Microsoft IT realized new efficiency gains through the combination of Windows 7, User State Migration Tool (USMT), SCCM and Windows Server 2008 R2 capabilities like BranchCache, Direct Access, Windows Deployment Services and Hyper-V. Efficiency gains included faster install experience, data migration, simplified remote access, improved bandwidth utilization and security compliance.
    Video

  • Windows 7 Enhances Intellimirror, Microsoft’s End User Backup Solution
    Published: 01/14/2010
    Learn how Windows Server 2008 R2 and Windows 7 features enhance the user experience of the Intellimirror service. In addition understand the technologies and benefits of the Intellimirror service as Microsoft IT End User Data Backup & Centralization Solution that users' files are always available and secured in centralized MSIT network. Additionally, while fulfilling the business needs above, the solution is operated within a limited budget.
    Video

  • Windows 7 New Features Get Started
    Published: 09/25/2009 Updated: 05/14/2014
    The Windows 7 operating system offers several features to help you work faster and more efficiently. For example, Windows 7 helps you quickly access the files, folders, and programs that you use most. It simplifies how you navigate around your desktop and taskbar, and it enhances search capabilities. Backup and restore features help you manage and protect your files and data.
    Work Smart Guide

  • Windows 7 on a Slate Device
    Published: 09/30/2011
    Learn how to use Windows 7 features on a slate device, using touch-friendly features in IE9, the tablet input panel, speech inputs and more.
    Work Smart Guide

  • Windows 8 Ecosystem Security at Microsoft IT
    Published: 07/08/2013
    This article discusses how the Microsoft IT team made key improvements to security, productivity, and performance with the development and deployment of Windows 8, Windows Phone 8, and Windows RT and how other enterprises can gain a more secure environment and an enhanced user experience when deploying Windows 8.
    Article

  • Windows Phone
    Published: 05/12/2011
    Cross-team collaboration, planning, and focused marketing were the keys to deploying and supporting Windows Phones successfully to permanent employees around the world. To date, the deployment has been remarkably smooth, support-call volume has dropped, and employees are actively using their new phones, which enable them to work productively from the office or on the go.
    Article

  • Windows Server 2008 - High Availability - Failover Clustering
    Published: 03/07/2008 Technical Case Study added: 04/10/2008 PowerPoint Presentation added: 05/12/2008 Podcasts added: 06/11/2008
    Microsoft Information Technology (Microsoft IT) uses failover clustering in the Windows Server 2008 operating system to support users worldwide. Microsoft IT found the solution easy to plan and deploy, especially because of built-in migration tools. The result is a set of Windows Server 2008 clusters that support more users through increased reliability and features.
    Technical Case Study | PowerPoint Presentation | IT Pro Webcast | WMA | MP3

  • Windows Server 2008 - Management and Operations
    Published: 05/07/2008 Technical Case Study added: 5/29/2008 PowerPoint Presentation added: 06/19/2008 Podcasts added: 09/15/2008
    Microsoft Windows Server 2008 is the next generation of the Windows Server operating system that provides information technology (IT) professionals with the tools and features that allow them to maximize control over their network while providing unprecedented operations and management capabilities.
    IT Pro Webcast | Technical Case Study | PowerPoint Presentation | WMA

  • Windows Server 2008 Upgrade Scales for Enterprise File Services
    Published: 06/30/2009
    Microsoft IT uses Windows Server 2008 to support the file server workload for users worldwide. The upgrade to Windows Server 2008 enabled Microsoft IT to provide higher service levels for performance and availability while significantly reducing server counts, operational complexity, and costs.
    Technical Case Study

  • Windows Server 2012 Improves Payroll Access Data Management
    Published: 01/09/2013
    Learn how Microsoft IT helped secure and improve payroll data access management with Windows Server 2012 Dynamic Access Control.
    Quick Reference Guide

  • Windows Server BranchCache
    Published: 03/07/2012
    In conjunction with Windows Server 2008 R2 and Windows 7, Microsoft IT leverages BranchCache which caches local copies of content from Web and file servers to enhance performance and reduce bandwidth utilization on Wide Area Networks (WAN), eliminating the need for clients on a WAN having to go over slower links to get access to files. This functionality saves employees time and productivity while at the same time saving money on bandwidth costs.
    Video

  • Windows Server Strategy in the Microsoft IT Datacenter
    Published: 11/29/2010
    Discusses Microsoft IT's deployment of Windows Server 2008 R2, a release that builds on the Windows Server 2008 foundation. Windows Server 2008 R2 includes technology improvements aimed at giving client computers running Windows 7 a reliable and flexible network productivity feature set. Included features are DirectAccess, Microsoft Branch Cache, and BitLocker ToGo, as well AD DS policies that integrate with Terminal Services' new RAD and VDI desktop and application virtualization features allowing administrators to deploy virtualized apps and desktops based on policy.
    Video

  • Windows Terminal Services 2008 and TS Gateway
    Published: 02/27/2008 PowerPoint Presentation added: 03/28/2008 Podcasts added: 06/11/2008
    Microsoft IT's Windows Server 2008 Terminal Services pilot project was so successful that they went on to test scalability and performance in the production environment. The deployment team was able to create a scalable remote access solution that is accessible through HTTPS connections from any location worldwide. This environment enables staff members to log on to the Microsoft corporate network and then access terminal servers that are running various internal business applications. With the development of Windows Server 2008, the Microsoft Information Technology (Microsoft IT) department was able to test the new features and functionality of the Windows Server 2008 Terminal Services component to determine whether these features could meet the requirements of a large corporate environment.
    Technical White Paper | PowerPoint Presentation | IT Pro Webcast | WMA | MP3

  • Wireless Infrastructure
    Published: 07/28/2011 IT Pro Webcast added: 03/05/2012
    Microsoft IT has invested millions in their wireless network infrastructure to improve employee productivity and enhance security. The deployment and testing of their solution was in line with Microsoft's goal to move toward completely wireless office buildings.
    Video | IT Pro Webcast

  • Work Smart: Backing Up Your Data and Settings
    Published: 08/21/2012 Updated: 10/12/2012
    This guide provides information on how to set up and use the new File History feature in Windows 8 or the IntelliMirror Redirection Service to back up your data.
    Work Smart Guide

  • Work Smart: Connect a Microsoft Account (Windows Live ID) to Your Domain Account
    Published: 08/21/2012
    This guide discusses how, with Windows 8, you can connect your Microsoft account to your corporate domain account. By connecting the accounts you can continue to sign in to your office PC with your domain (network) credentials, sync your Windows personalization settings across multiple PCs, and use a single sign-on for Windows Live services.
    Work Smart Guide

  • Work Smart: Connecting Remotely Using Windows 8 DirectAccess
    Published: 08/21/2012
    This guide discusses how to connect remotely using Windows 8 DirectAccess, which enables you to seamlessly connect to the corporate network from any Internet-equipped remote location without having to establish a Virtual Private Network (VPN) connection.
    Work Smart Guide

  • Work Smart: Exploring Windows 8
    Published: 08/21/2012 Updated: 10/16/2012
    This guide provides a high-level overview of the exciting new features in the Windows 8 user interface.
    Work Smart Guide

  • Work Smart: Extend Your Productivity (and Have Fun!) with Windows Phone 8
    Published: 06/24/2013
    Windows Phone 8 provides new features that bring you closer to the people, places, and things you care about. Simple refinements make your phone a delight to use every day and new safeguards help keep your data secure.
    Work Smart Guide

  • Work Smart: Lync 2013 for Windows Phone 8
    Published: 07/08/2013
    This guide describes how to use Lync 2013 for Windows Phone. Lync 2013 for Windows Phone is an app that brings Lync presence, instant messaging (IM), voice, and video capabilities to your mobile device.
    Work Smart Guide

  • Work Smart: Protecting Data with Windows 8 BitLocker
    Published: 08/21/2012
    This guide discusses how to use Microsoft BitLocker Drive Encryption technology to protect your computer’s data, and prevents others from accessing your disk drives without authorization.
    Work Smart Guide

  • Work Smart: Using Windows Internet Explorer 10
    Published: 08/21/2012
    Internet Explorer 10, included in Windows 8, offers two browser experiences, a touch-optimized, modern-style experience and a classic desktop, web-browsing experience. This guide provides detailed instructions for using the Internet Explorer 10 modern experience, provides useful tips for working across both experiences, and discusses security and privacy.
    Work Smart Guide

  • Work Smart: Windows 8 Shortcut Keys
    Published: 08/21/2012
    This guide provides a quick reference to the shortcut keys in the Windows 8 Start screen.
    Work Smart Guide

  • Work Smarter on Microsoft Office Documents Checklist
    Published: 04/16/2009
    Streamline your work with the 2007 Microsoft Office documents, using seven tips to help you become more productive.
    Work Smart Guide

  • Work Smarter with E-Mail and Tasks Checklist
    Published: 04/16/2009
    Use Microsoft Office Outlook 2007, Office Outlook Web Access (OWA), and Outlook Tasks, to make your work and collaboration with others easier and more effective.
    Work Smart Guide

  • Work Smarter with SharePoint 2007 Checklist
    Published: 04/16/2009
    Use these tips to help you unlock some of the features in SharePoint and become more productive when working on SharePoint sites.
    Work Smart Guide

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