Published: April 25, 2008

The Service Monitoring and Control SMF addresses how to conduct real-time observation of and alerting about health conditions in an IT production environment for the purpose of monitoring the health of IT services, taking remedial actions to minimize incidents and events, and providing trending data for optimizing IT service performance.

It specifically addresses how to:

• Define service monitoring requirements.
• Implement a service.
• Conduct continuous monitoring.

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