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To redeem complimentary professional support calls or to purchase additional discounted support calls, you must sign in and click the professional support calls link. You must first create a support contract and get an Access ID. To set up your contract, please select the phone number in your region from the Professional Support Phone Numbers. Please have your Subscriber ID Number (Benefit Access Number) available.
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Professional Support Phone Numbers
Call TechNet support to submit your technical questions. Our trained Microsoft support professionals can help you set up a support contract and troubleshoot your technical problem. Please select the phone number in your region from the Professional Support Phone Numbers listed below.
United States and Canada
Europe
Latin America
Middle East
Africa
Asia Pacific
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United States and Canada
|
Location
|
Phone Number
|
Hours Available
|
| Canada |
1-800-805-4440 |
24 hours a day, 7 days a week |
| U.S.A. |
1-800-642-7676 |
|
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Europe
|
Location
|
Phone Number
|
Hours Available
|
| Austria |
+43 (0) 1 / 50222-2255 |
Mo-Fr 9:00-18:00 |
| Belarus |
+7 3272 980-127 |
Mo-Fr 8:00-20:00 (Moscow time) |
| Belgium (Flemish) |
+32 (0) 2-5024484 |
Mo-Fr 8:30-18:00 |
| Belgium (French) |
+32 (0) 2 5033113 |
Mo-Fr 8:30-18:00 |
| Bosnia and Herzegovina |
+386 1 585 34 49 |
Mo-Fr 8:00-16:00 |
| Bulgaria |
+359 2 9657 120 |
Mo-Fr 9:00-17:00 |
| Croatia |
+386 1 585 34 49 |
Mo-Fr 8:00-16:00 |
| Czech Republic |
+420 841 300 300 |
Mo-Fr 9:00-17:00 |
| Denmark |
+45 44 89 01 01 |
Mo-Fr 9:00-17:00 |
| Estonia |
+372 686 8868 |
9:00 AM - 20:00 PM Local time |
| Finland |
09-525 502 20 |
Mo-Fr 9:00-17:00 (GMT+2) |
| France |
+33 (0)825-827-829 |
Mo-Fr 9:00-18:00 |
| Germany |
+49 (0) 1805/672330 |
Mo-Fr 8:00-18:00 |
| Greece |
+30 801 500 3000
+30 211 120 6500 |
Mo-Fr 9:00-17:00 (GMT+2) |
| Hungary |
+36 1 267 4636 |
Mo-Fr 9:00-17:00 |
| Ireland |
+353 1 7065353 |
Mo-Fr 8:00-18:00 |
| Italy |
+39 0238591444 |
Mo-Fr 9:00-12:30 and 14:30-18:00 |
| Kazakhstan |
+7 3272 980-127 |
Mo-Fr 8:00-20:00 (Moscow time) |
| Latvia |
+371 6 7852152 |
9:00 AM - 20:00 PM Local time |
| Lithuania |
+370 5 2051151 |
9:00 AM - 20:00 PM Local time |
| Luxembourg |
+32 (0)2 5033113 |
Mo-Fr 8:30-18:00 |
| Macedonia |
+389 2 30 90 890 |
Mo-Fr 8:00-16:00 |
| Moldova |
+36 1 4372782 |
Mo-Fr 9:00-17:00 |
| Netherlands |
+31 (0) 20 500 1058 |
Mo-Fr 8:30-18:00 |
| Norway |
23 500 777 |
Mo-Fr 9:00-17:00 (GMT+1) |
| Poland |
local (0) 801-308801 or +48 22 5941999 |
Mo-Fr 8:00-20:00, Sa 9:00-16:00 (excluding Holidays) |
| Portugal |
+351 808 223 242 |
Mo-Fr 9:00-18:00 |
| Romania |
+40 21 2024207 |
Mo-Fr 9:00-17:00 |
| Russia & CIS |
+7 3272 980-127 |
Mo-Fr 8:00-20:00 (Moscow time) |
| Serbia and Montenegro |
+381 11 330 55 00 |
Mo-Fr 9:00-17:00 |
| Slovenia |
+386 1 585 34 49 |
Mo-Fr 8:00-16:00 |
| Spain |
+34 902 20 21 11 |
Mo-Th 9:00-18:00; Fr 9:00-15:00 |
| Sweden |
+46 (0)8-751 09 80 |
Mo-Fr 9:00-17:00 |
| Switzerland (French) |
+33 825 827 829 |
Mo-Fr 9:00-17:00 |
| Switzerland |
0041 (0)848 80 23 30 |
Mo-Fr 9:00-18:00 |
| Turkey |
+90 212 33 66 999 |
Mo-Fr 9:00-18:00 |
| UK |
++0844 800 2400 |
Mo-Fr 8:00-18:00 |
| Ukraine |
+ 38 044 230-51-02 |
Mo-Fr 8:00-20:00 (Moscow time) |
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Latin America
|
Location
|
Phone Number
|
Hours Available
|
| Anguilla |
1 -305-603-4466 |
Mo-Fr 8:00 AM - 8:00 PM; Sa+Su+Holidays 9:00 AM - 7:00 PM |
| Antigua and Barbuda |
1-866-647-2707 |
Mo-Fr 8:00 AM - 8:00 PM; Sa+Su+Holidays 9:00 AM - 7:00 PM |
| Argentina |
0-800-999-4617 |
Mo-Fr 8:00 AM - 8:00 PM; Sa, Su, Holidays 9:00 AM - 7:00 PM |
| Aruba |
1-305-603-4466 |
Mo-Fr 8:00 AM - 8:00 PM; Sa+Su+Holidays 9:00 AM - 7:00PM |
| Bahamas |
1-866-317-5700 |
Mo-Fr 8:00 AM - 8:00 PM; Sa+Su+Holidays 9:00 AM - 7:00PM |
| Belize |
1-305-603-4466 |
Mo-Fr 8:00 AM - 8:00 PM; Sa+Su+Holidays 9:00 AM - 7:00PM |
| Bermuda |
1-866-263-1098 |
Mo-Fr 8:00 AM - 8:00 PM; Sa+Su+Holidays 9:00 AM - 7:00PM |
| Bolivia |
800-100-359 |
Mo-Fr 8:00 AM - 8:00 PM; Sa+Su+Holidays 9:00 AM - 7:00PM |
| Brazil |
0-800-888-4081 |
Mo-Fr 8:00 AM - 8:00 PM; Sa+Su+Holidays 9:00 AM - 7:00PM |
| Cayman Islands |
1-305-603-4466 (toll) |
Mo-Fr 8:00 AM - 8:00 PM; Sa+Su+Holidays 9:00 AM - 7:00PM |
| Chile |
800-330-600 |
Mo-Fr 8:00 AM - 8:00 PM; Sa+Su+Holidays 9:00 AM - 7:00PM |
| Colombia |
401-04-04 (Bogot᩼/b> |
Mo-Fr 8:00 AM - 8:00 PM; Sa+Su+Holidays 9:00 AM - 7:00PM |
| Costa Rica |
298-2000 |
Mo-Fr 8:00 AM - 8:00 PM; Sa+Su+Holidays 9:00 AM - 7:00PM |
| Dominica |
1-305-603-4466 |
Mo-Fr 8:00 AM - 8:00 PM; Sa+Su+Holidays 9:00 AM - 7:00PM |
| Ecuador |
1-800-258-025 |
Mo-Fr 8:00 AM - 8:00 PM; Sa+Su+Holidays 9:00 AM - 7:00PM |
| El Salvador |
211-9365 / 800-6111 |
Mo-Fr 8:00 AM - 8:00 PM; Sa+Su+Holidays 9:00 AM - 7:00PM |
| Falkland Islands |
1-305-603-4466 |
Mo-Fr 8:00 AM - 8:00 PM; Sa+Su+Holidays 9:00 AM - 7:00PM |
| French Guiana |
1-305-603-4466 |
Mo-Fr 8:00 AM - 8:00 PM; Sa+Su+Holidays 9:00 AM - 7:00PM |
| Grenada |
1-305-603-4466 |
Mo-Fr 8:00 AM - 8:00 PM; Sa+Su+Holidays 9:00 AM - 7:00PM |
| Guadeloupe |
1-305-603-4466 (toll) |
Mo-Fr 8:00 AM - 8:00 PM; Sa+Su+Holidays 9:00 AM - 7:00PM |
| Guatemala |
2470-0877 |
Mo-Fr 8:00 AM - 8:00 PM; Sa+Su+Holidays 9:00 AM - 7:00PM |
| Haiti |
1-305-603-4466 |
Mo-Fr 8:00 AM - 8:00 PM; Sa+Su+Holidays 9:00 AM - 7:00PM |
| Martinique |
1-305-603-4466 |
Mo-Fr 8:00 AM - 8:00 PM; Sa+Su+Holidays 9:00 AM - 7:00PM |
| Mexico |
+52 (55) 5267-2000 |
Mo-Fr 8:00 AM - 8:00 PM; Sa+Su+Holidays 9:00 AM - 7:00PM |
| Montserrat |
1-305-603-4466 |
Mo-Fr 8:00 AM - 8:00 PM; Sa+Su+Holidays 9:00 AM - 7:00PM |
| Netherlands Antilles |
1-866-322-0524 |
Mo-Fr 8:00 AM - 8:00 PM; Sa+Su+Holidays 9:00 AM - 7:00PM |
| Panama |
00-800-506-0001 |
Mo-Fr 8:00 AM - 8:00 PM; Sa+Su+Holidays 9:00 AM - 7:00PM |
| Paraguay |
9-800-542-0004 |
Mo-Fr 8:00 AM - 8:00 PM; Sa+Su+Holidays 9:00 AM - 7:00PM |
| Peru |
595-0500 (Lima) |
Mo-Fr 8:00 AM - 8:00 PM; Sa+Su+Holidays 9:00 AM - 7:00PM |
| Puerto Rico |
1-866-584-6059 |
Mo-Fr 8:00 AM - 8:00 PM; Sa+Su+Holidays 9:00 AM - 7:00PM |
| St. Lucia |
1-866-796-2893 |
Mo-Fr 8:00 AM - 8:00 PM; Sa+Su+Holidays 9:00 AM - 7:00PM |
| St Kitts and Nevis |
1-866-745-0644 |
Mo-Fr 8:00 AM - 8:00 PM; Sa+Su+Holidays 9:00 AM - 7:00PM |
| St Vincent and the Grenadines |
1-866-796-2899 |
Mo-Fr 8:00 AM - 8:00 PM; Sa+Su+Holidays 9:00 AM - 7:00PM |
| Virgin Islands |
1-866-796-2945 |
Mo-Fr 8:00 AM - 8:00 PM; Sa+Su+Holidays 9:00 AM - 7:00PM |
| Virgin Islands (British) |
1-305-603-4466 (toll) |
Mo-Fr 8:00 AM - 8:00 PM; Sa+Su+Holidays 9:00 AM - 7:00PM |
| Suriname |
1-305-603-4466 (toll) |
Mo-Fr 8:00 AM - 8:00 PM; Sa+Su+Holidays 9:00 AM - 7:00PM |
| Trinidad and Tobago |
1-888-801-2598 |
Mo-Fr 8:00 AM - 8:00 PM; Sa+Su+Holidays 9:00 AM - 7:00PM |
| Turks and Caicos Islands |
1-305-603-4466 (toll) |
Mo-Fr 8:00 AM - 8:00 PM; Sa+Su+Holidays 9:00 AM - 7:00PM |
| Uruguay |
000-4054-349 |
Mo-Fr 8:00 AM - 8:00 PM; Sa+Su+Holidays 9:00 AM - 7:00PM |
| Venezuela |
0-800-642-767-638 |
Mo-Fr 8:00 AM - 8:00 PM; Sa+Su+Holidays 9:00 AM - 7:00PM |
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Middle East
|
Location
|
Phone Number
|
Hours Available
|
| Israel |
097625400 |
8:00 AM - 6:00 PM Local time |
| Saudi Arabia |
800 124 2255 |
Sa–We 8:00 AM - 5:00 PM Local time |
Top
Africa
|
Location
|
Phone Number
|
Hours Available
|
| Algeria |
+33 1 55 69 8270 |
9:00 AM - 6:00 PM GMT (+01:00) |
| Morocco |
0810 0 0809 |
Mo - Fr 8.30 - 12.30 and 14.30 - 18.30 |
| South Africa |
+27 (0)86 022 5567 |
Mo-Fr 7.00-18.30 |
| Tunisia |
+33 1 55 69 8270 |
Mon-Fri 8.00-18.00 |
Top
Asia Pacific
|
Location
|
Phone Number
|
Hours Available
|
| Australia |
+61 (2) 9870 2200(English)
131630 (English); 132058 option 1 |
Mo-Fr 9:00am - 5:00pm GMT +10 |
| Brunei |
1-800-6738 |
Mo-Fr 9 a. m. - 6 p. m. GMT +8 |
| Cambodia, Laos, Myanmar |
+60 (3) 7712 4671 |
Mo-Fr 9 a. m. - 6 p. m. GMT +8 |
| China |
800-820-3800 |
9am-6pm(GMT+8) |
| Hong Kong |
852-2388 9600 (Cantonese, English, Mandarin)
021-340 24576 (Toll) (Cantonese, English, Mandarin) |
9am-6pm(GMT+8) |
| India and Subcontintent |
1-800-419-5666 (India only)
+91 80 40103000 |
9:00am-6:00pm (Mon-Fri) (GMT +5.5) |
| Indonesia |
001-803-657-729 (Bahasa, English);
60-3-7682-1972 (Bahasa) |
Mo-Fr 9AM - 5PM (GMT +7) |
| Japan |
0120-750052 (domestic only) |
9:30-12:00 and 13:00-19:00, Mon-Fri except national holidays |
| Korea |
1577-9700 |
9:00am-6:00pm (Mon-Fri) (GMT +9) |
| Malaysia |
180-080-6114 |
Mo-Fr 9AM - 6PM (GMT +8) |
| New Zealand |
0800-800-00
+64-9-362-5800 |
Mo-Fr 9:00am-5:00pm GMT +10 |
| Philippines |
1800-1651-0465 |
Mo-Fr 9AM - 6PM (GMT +8) |
| Singapore |
800-188-6009 |
Mo-Fr 9AM - 5:30PM (GMT +8) |
| Taiwan |
0800-008833 (locale toll free);
02-2999-8833;
02-6635-9111 |
9:00am - 12:00pm, 1:00pm - 5:30pm(GMT+8) |
| Thailand |
001-800-656-495 (Thai, English);
60-3-7682-1973 (Thai) |
Mo-Fr 8:30AM - 5:30PM (GMT +7) |
| Vietnam |
+84 (4) 39351053 (Vietnamese, English)
86-21-3405-4745 (English) |
Mo-Fr 8:30AM - 5:30PM (GMT +7) |
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* Toll charges may apply.
** Discounts on pay-per-incident support are available only in the United States, Canada, United Kingdom, Germany, France, Netherlands, Italy, Sweden, Switzerland, Norway, Poland, Denmark, Spain, Austria, Ireland, Finland, South Africa, Greece, Liechtenstein, Faeroe Islands, Gibraltar, Japan, China, Taiwan, Hong Kong, Korea, Philippines, Indonesia, Thailand, Malaysia, Singapore, India, Australia, and New Zealand.