Content Index

On This Page

A - C
D
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T -Z

• 2007 Microsoft Office System Service Management
  Published: 01/31/2007 Podcasts added: 02/12/2007
  For more than six years, Microsoft IT has been hosting different versions of Microsoft Windows SharePoint Services. Join this webcast to learn about the best practices, processes, and challenges of hosting the newest version of the product concurrently with older versions. Topics we cover in this discussion include operational process, service definitions, and lessons learned from Microsoft IT's experiences in hosting Windows SharePoint Services in a large-scale deployment scenario.
  IT Pro Webcast | WMA | MP3

• 343 Industries Gets New User Insights from Big Data in the Cloud
  Published: 05/03/2013
  The Halo franchise is an award-winning collection of properties that has grown into a global entertainment phenomenon. To date, more than 50 million copies of Halo video games have been sold worldwide. As developers prepared to launch Halo 4, they were tasked with analyzing data to gain insights into player preferences and support an online tournament. To handle those requests, the team used a powerful Microsoft technology called Windows Azure HDInsight Service, based on the Apache Hadoop big data framework. Using HDInsight Service to process and analyze raw data from Windows Azure, the team was able to feed game statistics to the tournament’s operator, which used the data to rank players based on game play. The team also used HDInsight Service to update Halo 4 every week and support a daily email campaign designed to increase player retention. Organizations can also take advantage of data to quickly make business decisions.
  Business Case Study

A - C

• Accelerating Microsoft adCenter with Microsoft SQL Server 2008 Analysis Services
  Published: 08/13/2009
  SQL Server 2008 Analysis Services enables adCenter to boost cube processing performance, increase infrastructure flexibility, and ensure higher MDX code quality. Cubes build twice as fast and most queries return with results in 3 seconds or less.
  Technical White Paper

• Active Directory Rights Management Services at Microsoft
  Published: 12/08/2011
  At Microsoft, sensitive business information in e-mail and business documents was at risk of exposure to unauthorized users. Microsoft IT implemented AD DS so that authors could use Microsoft Office and SharePoint Server to restrict access to confidential data.
  Technical White Paper

• Addressing Messaging Threats with Forefront Security for Exchange Server
  Published: 02/27/2007 IT Pro Webcast added: 04/10/2007 Technical White Paper updated: 01/08/2009
  In deploying the Exchange 2007-based messaging-protection solution, Microsoft IT used all messaging protection features of the Edge Transport server role and Forefront Security for Exchange Server to block, delete, reject, or quarantine unwanted messages.
  Technical White Paper | PowerPoint Presentation | IT Pro Webcast | WMA | MP3

• Application Portfolio Management and the Cloud
  Published: 06/06/2012
  Microsoft Information Technology (MSIT) is at the forefront of the Microsoft directive to lead with cloud computing. To support this initiative, MSIT has developed application assessment and migration tools that evaluate an application’s suitability for migration to Microsoft cloud services. MSIT has also documented best practices that can help Microsoft customers evaluate and migrate their infrastructures, applications, or services, to cloud computing.
  Article

• AppLocker Deployment at Microsoft
  Published: 12/07/2011
  AppLocker is a feature of Windows 7 and Windows 2008 R2 that maintains legal and security obligations to prevent the execution of unwanted applications on domain-joined devices. Unauthorized Peer 2 Peer (P2P) applications within the Microsoft infrastructure are strictly prohibited by the Microsoft Information Security General Use Standard. Microsoft is currently blocking Unauthorized P2P on the network edge/proxy. This Group Policy setting extends the protection to machines on the corporate network.
  Technical Case Study

• Architecting a Global Human Resources System Using SharePoint, Azure, & Duet
  Published: 02/03/2011
  In this webcast, we describe how Microsoft architected its Human Resources Web content platform using SharePoint 2010, Azure and Duet for connecting to its SAP ERP application. The portal is an ongoing project and we will review the past and future roadmap, discuss the benefits of current technologies and offer recommendations relevant to other enterprise-level HR systems managers.
  IT Pro Webcast

• Architecting the Virtual Application Infrastructure (App-V 4.6) at Microsoft
  Published: 06/28/2010
  Microsoft Application Virtualization (App-V) helps Microsoft provision, distribute, and manage applications in its global network infrastructure. Application Virtualization reduces costly application-management processes, accelerates application and operating system deployments, and creates a foundation for a software-services and management infrastructure.
  Technical Case Study

• Architecting a Windows Azure Hybrid Solution to Support Employee Performance Management
  Published: 05/18/2012
  Microsoft IT discusses best practices developing a hybrid solution using Windows Azure, the Windows Azure service bus and SQL Azure to accommodate cyclical peak load usage of the HR, Performance Management application.
  Video

• Automated Data Quality Checks Using SQL Server and Visual Studio
  Published: 06/29/2010
  Microsoft IT's business intelligence engineering team has reduced its development and testing phases by automating the data quality audits and finding data quality issues earlier in the development cycle than in the past using a metadata-driven, user configurable tool. Learn about the concept and hear directly from the development team how this can apply to you.
  IT Pro Webcast

• Automating Service Workflows at Microsoft by Using Opalis
  Published: 06/28/2011
  Opalis is an automation platform for orchestrating and integrating IT tools to drive down the cost of datacenter operations, while improving the reliability of IT processes. Learn how Microsoft IT is using Opalis to automate datacenter operations. Topics include the adoption process, targeted scenarios and lessons learned. Specifics include architecture, scale, reach, operational readiness, and integrating automation into scenarios including System Center Client and Server environments at Microsoft.
  TDM Webcast

• Automating the Call-Center Application for Xbox Customer Support
  Published: 08/14/2007 PowerPoint Presentation added: 08/21/2007
  The Microsoft Xbox product team wanted to improve the experience of the call-center help line for Xbox customers. In addition to increasing the overall level of call-center efficiency, the team wanted to increase the productivity of call-center agents and reduce support costs. Microsoft Information Technology (Microsoft IT), along with a team of internal and external developers, created a customized application built on Microsoft Office Communications Server 2007 Speech Server, Microsoft ASP.NET, Microsoft SQL Server 2005, and Microsoft Visual Studio 2005. This application has already resulted in automated problem resolution, improved call containment, and cost savings.
  Technical Case Study | PowerPoint Presentation

• Best Practices for Deploying Virtual Machines using Hyper-V Virtualization Technology
  Published: 06/28/2007 IT Pro Webcast added: 02/26/2009 Technical Case Study added: 03/16/2009
  Microsoft IT virtually deploys more than 80% of new servers using Windows Server 2008 Hyper-V. To ensure optimal performance, Microsoft IT has developed configuration best practices, based on the application workloads or services being provided by the virtual machines.
  Technical Case Study | IT Pro Webcast | TechNet Radio | WMA | MP3 High | MP3 Low

• Building a Microsoft Dynamics CRM Platform to Manage Business Processes
  Published: 12/26/2012
  Microsoft Information Technology (Microsoft IT) oversaw the development of Microsoft Incident Management Operations System (MIMOS), an integrated operations management solution based on Microsoft Dynamics CRM and OpenText MBPM.
  Technical Case Study

• Building the Next Generation Intranet Using SharePoint 2010
  Published: 05/04/2011
  Microsoft IT is recreating its intranet to reflect people's needs and behaviors—putting the audience at the center rather than the publishers and organizations. The vision for Microsoft's “Next Generation Intranet” includes a set of services that work together to deliver content to a common surface in a relevant, efficient, and personalized way.
  Video

• Building Reliable Background Processes for a Business Critical Application with Windows Azure
  Published: 11/17/2012
  Microsoft IT (MSIT) has migrated its pricing exemption portal (BCWeb) to the Windows Azure platform, to leverage the scalability, extensibility, and cost savings that Windows Azure can provide. As part of the migration, Microsoft IT reused preexisting background processes to enable an expedited migration and reduce development time. During the second part of the migration process, Microsoft IT rearchitected the BCWeb background processes to optimize them for Windows Azure, increasing performance, reliability, and cost savings.
  Technical Case Study

• Building Scalable and Secure Identity-Aware Applications
  Published: 05/27/2009
  Microsoft IT (MSIT) significantly simplified its Volume Licensing authentication and authorization system. The claims based approach simplifies user access and centralizes authentication. A uniform programming model for accessing enterprise resources is provided. The solution has dramatically increased cost savings, simplified architecture, and enhanced security.
  Technical Case Study

• Building Windows 7 installation images for multiple audiences
  Published: 07/08/2009 Article added: 10/02/2009
  Do you have limited resources to deploy Windows 7 in your organization? Learn how Microsoft IT (MSIT) optimized its enterprise Windows 7 image to maximize end user productivity and provide a seamless client experience. The Windows 7 installation image was configured to meet corporate hardware and software standards. If the installation encountered non-standard hardware or software, the image directly re-routed the user to Windows Update so that they could quickly and easily be up and running.
  Article | Video

• Capture and Share Whiteboard Photos with your Surface with Windows RT
  Published: 02/08/2013
  The portability and long battery life of your Surface with Windows RT device make it easy to carry with you to meetings. Using Microsoft OneNote, Microsoft Outlook 2013 and your tablet’s built-in camera, you can easily capture and share pictures of the whiteboard diagrams from your meetings.
  Work Smart Guide

• Centralized Server Virtualization Drives IT Cost Reduction
  Published: 06/08/2009 Article added: 10/02/2009
  Are you faced with the competing demands of server growth and cost control? Learn how server and application growth at Microsoft has matured to a model where technologies such as virtualization power a centralized and consolidated server and application management system. In addition to reducing costs associated with physical space and power demands, the model improves server and application manageability.
  Article | Video

• Centralizing and Sharing Business Intelligence
  Published: 10/28/2009 IT Pro Webcast added: 02/09/2010
  Centralizing and sharing business intelligence based on Microsoft Office SharePoint Server 2007 helps Microsoft lower costs, streamline business processes, share business information securely across the entire company, and establish closer relationships with business partners.
  Technical White Paper | IT Pro Webcast

• Change Management for Microsoft Operations Manager
  Published: 12/02/2004
  Technical discussion on how Microsoft IT manages changes to rules in Microsoft Operations Manager (MOM) 2005 management packs. In MOM 2005, processing rules define monitoring logic. To streamline rule management in MOM management packs, Microsoft IT established a consistent means of tracking and comparing changes to these rules.
  Note on IT

• CIO Scorecard Fosters Strategic Performance Management Culture
  Published: 01/23/2009 TDM Webcast added: 02/13/2009 Video added: 09/11/2009
  Microsoft IT (MS IT) falls under strict corporate scrutiny to demonstrate its business value and return on investment. The CIO Scorecard at Microsoft helps to strategically align the organization with corporate and fiscal objectives, manage organizational performance, and demonstrate the value of IT across the enterprise. The CIO Scorecard has matured to a level that enables, sustains, and drives business strategy execution.
  Business Case Study | TDM Webcast | Video

• Cloud Driven IVR
  Published: 03/21/2011
  Microsoft Customer Service and Support servers that host IVR applications take more than 200,000 calls a day. Microsoft IT used Windows Azure connected with on-premises telephony technology to increase business capabilities and reduce cost.
  Technical Case Study

• Collaborating with SharePoint Overview
  Published: 04/16/2009
  Collaborate effectively with SharePoint sites and features.
  Work Smart Guide

• Collaborating with SharePoint Server 2010 Get Started
  Published: 11/30/2010 Updated: 03/30/2012
  Get started on collaborating effectively with SharePoint sites and features.
  Work Smart Guide

• Consolidating and Sharing Business Intelligence Reports for Finance
  Published: 07/01/2011 TechNet Radio added: 11/22/2011
  The proliferation of data demands solutions to collect, store, and analyze data. Business Intelligence solutions for organizing and distributing reports across the enterprise built on Microsoft products support the rhythm of business, allow real-time access to key data sets, and help streamline data-driven decision-making.
  Video | TechNet Radio

• Consumerization of IT
  Published: 12/21/2011 Quick Reference Guide updated: 02/18/2013
  People want to use their personal devices to work, often outside of core business hours, but also want the flexibility to utilize the same technologies and applications at work that they use on their personal time. This blending of consumer and enterprise technologies is the Consumerization of IT, and it has led many organizations to rethink their business models to promote agility and flexibility for their employees.
  Quick Reference Guide | TDM Webcast

• Creating BI Dashboards Using SharePoint 2010 Without Programming
  Published: 10/22/2010
  BI Dashboards enable various lines of business groups to create dynamic and actionable BI across the enterprise. Watch this video and see a live demonstration of how Microsoft IT is enabling technically savvy business power users to create BI Dashboards using SharePoint 2010 easily from the IT-supported Enterprise Data Warehouse (EDW) data. The demo will demonstrate how a BI Dashboard can be created from scratch without programming using the SharePoint 2010 Dashboard designer.
  Video

• Creating Effective Enterprise Portals by Using SharePoint Server 2007
  Published: 01/25/2008
  Learn how Microsoft IT built an effective, usable, and maintainable portal based on Office SharePoint Server 2007 rather than relying on a fully custom-developed solution.
  Technical White Paper

• Creating a Portable Windows 8 Environment with Windows To Go
  Published: 12/28/2012
  Windows To Go is a new feature in Windows 8 Enterprise Edition that enables you to provision a USB drive with a complete, managed Windows 8 system image. You can insert the USB drive (known as a Windows To Go workspace) into any Windows 7 or Windows 8 host computer to boot and run a managed Windows 8 system without installing any software on the host computer. This guide shows you how to create a Windows To Go workspace.
  Work Smart Guide

• Creating Scorecards to Report Organizational Rhythm of Business
  Published: 04/01/2011
  An internal Microsoft group's data entry processes have been transformed, because the group's business application can write data back to a SQL Server Analysis Services OLAP cube from an Excel cell. Employees worldwide can now enter or modify data in any spreadsheet cell and submit changes in real time. As a result, decision makers have updated data available immediately and can make better business decisions.
  Business Case Study

• Customizing SharePoint Sites Get Started
  Published: 04/16/2009
  Customize SharePoint sites with Web parts. Display libraries, documents, RSS feeds, and customize the left navigation menu (Quick Launch).
  Work Smart Guide

• Customizing the User Experience with FAST Search
  Published: 01/11/2011
  As part of its migration to SharePoint 2010, Microsoft IT recently deployed FAST Search for SharePoint 2010 and the enterprise search service for its hosted environments. The goal was to provide an experience that is more efficient and effective for its end users. This video will cover some aspects about the implementation and support of the enterprise search farm, as well as the wins and benefits that FAST Search for SharePoint has provided not only to end-users, but also to MSIT.
  Video

D

• Daily Operations with Exchange 2007
  Published: 11/27/2007
  Daily operations improvements using the new GUI and command line interface. Well received by TAP, RDP customers – here is the how IT Pro's can use specific scripts to do their day-to-day tasks more efficiently.
  Technical White Paper | PowerPoint Presentation

• Data Administration of Business Rules Providing A Great Connected Systems Experience
  Published: 11/09/2009
  Until recently, data administration in Product Activation systems was a time-consuming, manual process which would take weeks to complete not to mention the development and test resources required to configure the data. The MSIT Product Activation systems team built a solution with innovative use of Microsoft technologies which not only automates the manual processes but also provides quality checks to ensure accuracy and agility.
  IT Pro Webcast

• Delivering a Comprehensive Self Service Customer Engagement Portal
  Published: 07/01/2009
  The Global Foundation Team (GFS) developed a MOSS 2007-based self-service portal to support over 250 internal clients of highly visible external Microsoft properties. The portal provides comprehensive services such as a service offerings catalog, a sign up mechanism, reporting services, and service tracking. Efficient and easy to use, the portal has proven itself to be a competitive asset. It lowers costs to the business and customers by streamlining workflows and speeding development.
  Video

• Delivering Data as a Service from the SQL Azure (Cloud) and self-service BI at Microsoft
  Published: 03/01/2011
  See a live demo of how Microsoft IT is making terabytes of data from the Enterprise Data Warehouse and other sources available to various business and IT groups at Microsoft using SQL Azure cloud and on premise platform. Learn about Data Services Layer (DSL) which is a distribution platform that provides a single location for Microsoft users to explore, publish & consume data. See how PowerPivot and other BI tools are enabling self service BI at Microsoft from EDW.
  IT Pro Webcast

• Delivering an Enterprise Dynamics CRM 2011 Solution at the Speed of Business Using an Agile Methodology (Level 300)
  Published: 05/01/2012
  The Sales & Marketing IT team share how they used a SCRUM Project Management Model to architect and implement a Dynamics CRM 2011-based enterprise lead management system to support the Microsoft small and medium business customer sales cycle.
  IT Pro Webcast

• Delivering an Extensible CRM Solution Using Agile Development
  Published: 01/04/2013
  Microsoft Information Technology (MSIT) worked with the Microsoft Sales, Marketing and Services Group (SMSG) to rapidly develop and deliver Small and Medium Business for Dynamics CRM (SMB CRM), a new management application for sales leads. The application, which is used internally at Microsoft, collects and manages incoming leads from SMB accounts, and routes the leads to telesales call centers.
  Technical Case Study

• Delivering a Premier Windows Vista Experience: Computer-Replacement Project
  Published: 04/21/2009
  Microsoft IT and the Windows product group distributed replacement Windows Vista–ready client computers to the Microsoft sales force. By closely managing the effort and following Microsoft best practices, the teams improved user satisfaction and decreased the cost of both deployment and support.
  Technical Case Study

• Delivering Results Using Windows Server 2012 – Dynamic Access Control
  Published: 05/15/2013
  Windows Server 2012 operating system brings Microsoft's experience from building and operating public clouds to deliver a highly dynamic, available, and cost-effective server platform for the private cloud. It offers enterprises a scalable, dynamic, and multitenant-aware cloud infrastructure that helps them securely connect across premises. Windows Server 2012 allows IT to respond to business needs faster and more efficiently by delivering an open, scalable, and cloud-ready web and app platform.
  TechNet Radio

• Delivering Revenue Reports Faster and Reducing Costs by Automating Business Rules
  Published: 12/10/2010
  The Microsoft IT Business Intelligence Engineering organization has created the Business Rules Engine (BRE) tool, which consolidates data from different sources and automates key processes. As a result, internal IT teams can deliver revenue reports much faster and can save millions in expenses.
  Article

• Delivering a Robust Remote Access Solution
  Published: 12/11/2012
  Microsoft IT deployed an out-of-the-box remote access solution based on Windows Server 2012. DirectAccess provides remote access from trusted, fully managed corporate devices and VPN provides remote access from consumer-based devices.
  Quick Reference Guide

• Delivering a Scalable Private Cloud Using Windows Server 2012
  Published: 01/24/2013
  Microsoft Information Technology (MSIT) is adopting cloud computing as the first choice for developing new IT solutions and applications. Cloud computing is providing a new way to develop and imagine IT at Microsoft.
  Quick Reference Guide

• Deploying 10-Terabyte Enterprise Data Warehouse using SQL Server 2008
  Published: 04/21/2009
  Microsoft, with more than 60,000 employees worldwide, and with 2006 revenue exceeding U.S. $50 billion, generates a lot of internal data that the company wanted to centralize to provide it with a more integrated view of its customers. To fill this need, Microsoft IT is using the Microsoft Application Platform to create an enterprise data warehouse (EDW) hosted on Microsoft SQL Server 2008 database software, and running on the Windows Server 2008 Enterprise Edition operating system. The EDW, which is already 2.5 terabytes and is expected to exceed 10 terabytes within the first 12 months of deployment, will give the company a better view of its customers. The IT group has found it can use the Backup Compression feature of SQL Server 2008 to gain a 3-to-1 reduction in backup storage space. The company is also enjoying easier data management because of new features in SQL Server 2008.
  Business Case Study

• Deploying a Customer Facing Application to Windows Azure
  Published: 05/24/2011 Technical Case Study added: 08/03/2011
  Learn how the Microsoft IT Volume Licensing team gained experience with Windows Azure by focusing on a straightforward, isolated customer-facing application that allowed them to architect and redeploy to Windows Azure in six weeks with immediate cost savings.
  Technical Case Study | TDM Webcast

• Deploying a Virtualized Client Data Access and Protection Service
  Published: 01/18/2011 Technical White Paper added: 02/02/2011
  Learn how Microsoft IT planned and deployed the IntelliMirror service, an end-user state virtualization and centralized data backup solution that automatically synchronizes end-user data to Microsoft IT–managed, secure IntelliMirror servers. IntelliMirror provides users at Microsoft access to their data, such as My Documents, Desktop, Windows Internet Explorer Favorites, and Microsoft Outlook Contacts folders from anywhere and at any time, regardless of how the users connect to the corporate network or the speed the user's connection.
  Technical White Paper | IT Pro Webcast

• Deploying and Managing Lync
  Published: 12/12/2011
  Find here Microsoft IT's early adopter experiences, best experiences, and lessons learned from our own deployments of Lync within our global enterprise. By leveraging our best practices, you can make decisions about how best to plan for, deploy, and manage Microsoft solutions in your own environment.
  Technical White Paper

• Deploying Application Virtualization (App-v 4.6) at Microsoft
  Published: 06/22/2010
  At Microsoft, application provisioning and management is largely a decentralized process. Users rely on time-consuming self-service tasks to obtain, install, and manage software applications. Microsoft Application Virtualization (App-V) version 4.6 and Microsoft System Center Configuration Manager 2007 R2 are helping to address these issues and provide a more efficient solution for managing the application life cycle.
  Article

• Deploying Data Protection Manager at Microsoft
  Published: 10/18/2005 Updated: 04/17/2006
  Discussion on how Microsoft deployed Data Protection Manager to reduce the time and cost associated with backing up critical company data for its 130+ remote sites. Includes comparative data and best practices to consider when moving away from tape backup technology as a primary means of protecting an organizations critical information for remote locations.
  Technical Case Study | IT Pro Webcast

• Deploying FAST Search Server 2010 for SharePoint
  Published: 02/29/2012
  FAST Search Server 2010 for SharePoint quickly and reliably returns highly relevant results across thousands of sites and documents. FAST also enables applications to take advantage of its capabilities to deliver business value through productivity gains and simplified data and taxonomy management.
  Technical White Paper

• Deploying Groove Server 2007 and Groove 2007 at Microsoft
  Published: 02/27/2007 PowerPoint Presentation added: 2/28/2007
  Detailed description of the worldwide Microsoft Office Groove 2007 deployment, which has resulted in a worldwide user base of over 8,000, and a strong and stable hosted and on-site server infrastructure. The Groove 2007 server environment integrates directly with Active Directory, requires little administration, and integrates strongly with Office and SharePoint technologies. Microsoft IT partnered closely with the Groove development team to drive design enhancements back into the product.
  Technical White Paper | PowerPoint Presentation | IT Pro Webcast | WMA | MP3

• Deploying Microsoft Operations Manager 2005 at Microsoft
  Published: 11/10/2004
  Detailed discussion of how Microsoft IT upgraded its MOM 2000 SP1 infrastructure to MOM 2005. Microsoft IT uses MOM 2005 out-of-the-box to manage 5,600 servers worldwide. They deployed MOM 2005 in half the time required to deploy MOM 2000 SP1. In the process, they've begun to consolidate servers and monitoring staff to reduce TCO. Savings to date include 40 percent reduction in monitoring support staff and over 30 percent reduction in servers.
  Technical White Paper | IT Pro Webcast | WMA | MP3

• Deploying Office 2010 at Microsoft
  Published: 07/01/2010 Quick Reference Guide added: 01/26/2011
  Microsoft IT (MSIT) developed a testing and deployment strategy to deliver Office 2010 to more than 100,000 desktop computers at Microsoft. The testing strategy resulted in a robust product that has been rigorously tested in a production environment. Learn about the best practices that MSIT developed, the deployment tools that MSIT used, how MSIT tested Line of Business applications, and the key communications and training that MSIT created for the Microsoft user community.
  Technical White Paper | Quick Reference Guide

• Deploying SQL Server 2008 R2 Parallel Data Warehouse at Microsoft
  Published: 11/05/2010
  Microsoft IT is deploying a highly scalable appliance that delivers performance at low cost through massively parallel processing (MPP) to address the needs of its internal global forensic security tool which captures, filters, stores, and queries security events that occur across the Microsoft global corporate network.
  Article | Video

• Deploying the 2007 Office System at Microsoft
  Published: 02/05/2007 PowerPoint Presentation added: 02/12/2007
  Deploying the 2007 Microsoft Office system has provided Microsoft IT with the opportunity to test improved deployment tools, which are designed to simplify the enterprise rollout of applications. Microsoft IT discovered that features such as the single build folder and single customization patch resulted in a more efficient deployment solution. This helped to ensure fully-tested deployment scenarios, before the public release of the 2007 Microsoft Office system. These features also extended the productivity-enhancing benefits of Office system applications throughout the company.
  Technical White Paper | PowerPoint Presentation | IT Pro Webcast | TechNet Radio | WMA | MP3

• Deploying Windows 7 Using System Center Configuration Manager 2007 and OSD
  Published: 04/02/2009 Technical Case Study added: 08/11/2010
  Microsoft is the first enterprise organization to use Windows 7 on a large scale, and that includes deployments using the System Center Configuration Manager 2007 Operating System Deployment (OSD) feature. OSD provides administrators with a tool to create images that can be deployed to managed and unmanaged computers. The OSD user interface, and features such as driver management and the User State Migration Tool (USMT), have been significantly enhanced. Join subject matter experts from Microsoft IT as they share best practices. These include complex scenarios such as using OSD with Network Access Protection (NAP).
  Technical Case Study | IT Pro Webcast

• Deployment Marketing for Business Impact
  Published: 05/10/2010
  Understand why, how and what investments Microsoft IT has made and is continuing to make to establish a marketing and communications capability and competency to deliver successful deployments, effective end user change management and increased employee satisfaction.
  Video

• Deployment Planning, Architecture and Guidance on System Center Service Manager
  Published: 08/17/2010 Article added 10/5/2010
  Microsoft IT implemented System Center Service Manager to improve their IT service management which provides built-in processes for incident and problem resolution, change control, and asset lifecycle management. Service Manager automatically connects knowledge and information from System Center Operations Manager, System Center Configuration Manager and Active Directory.
  Video | Article

• Deployment Planning for BitLocker Drive Encryption for Windows Vista
  Published: 09/03/2008 Technical Case Study added: 10/02/2008 Podcasts added: 11/26/2008
  To increase data security on laptop and desktop PCs, the Microsoft Information Security team is deploying functionality within Windows Vista called BitLocker Drive Encryption. BitLocker is a new hardware-enhanced security feature in the Windows Vista Enterprise and Ultimate operating systems that provides better off-line data protection.
  Technical Case Study | TDM Webcast | WMA | MP3

• Designing & Maintaining SQL Server Transactional Replication Environments
  Published: 04/02/2012 Technical White Paper added: 06/21/2012
  Microsoft IT protects against unplanned Transactional Replication outages and issues by using best practices and proactive monitoring. This results in increased stability, simplified management and improved performance of transactional replication environments.
  IT Pro Webcast | Technical White Paper

• Developing a Centralized BI Solution Supporting In-Production Application Monitoring
  Published: 08/13/2008
  Microsoft IT used Microsoft Office SharePoint Server 2007 with Excel Services to develop a scorecard which automates service level compliance reporting on internally developed applications, making it faster and easier for IT leaders to make business decisions.
  TechNet Radio

• Developing a Strategy to Simplify Planning and Improve Performance and Reliability
  Published: 09/15/2011 Article added: 09/22/2011
  MSIT developed a "Get Current" strategy to increase adherence to standards within MSIT production environments. By using Microsoft technology, MSIT was able to develop a platform that could be used by all levels of IT leadership to measure and publish compliance and also allowed the creation of predictable planning roadmaps toward achieving business excellence through the optimization of the IT environment and its services.
  Article | TDM Webcast

• DirectAccess is Key to Microsoft IT Remote Access Strategy
  Published: 08/26/2009 Work Smart Guide added: 03/30/2012
  Microsoft IT has leveraged DirectAccess as its future in preferred remote access technology. DirectAccess is a new feature in Windows 7 and Window Server 2008 R2. With DirectAccess, users are always connected to the corporate network whenever they are connected to the Internet, and without having to use a VPN. This seamless and ubiquitous access method has resulted both significant end user and business benefits for Microsoft.
  Video | Work Smart Guide

• Disaster Recovery and Business Continuity Planning in Action: Japan 2011
  Published: 07/01/2011
  The Japan earthquake in March 2011 presented one of the greatest disaster-recovery challenges that Microsoft has ever faced. Contingency planning combined with process, organization, and technology strategies, quickly confirmed the safety of all staff and ensured the recovery of business to a working state over a weekend. The lessons learned from this event can help Microsoft further improve the model and can help customers and partners to plan for and cope with similar disasters.
  Article

• Disaster Recovery Using SQL Server 2012 AlwaysOn
  Published: 05/31/2012
  Microsoft, the world’s leading software manufacturer, wanted to reduce the risk of data loss in its mission-critical SAP ERP system. It decided to upgrade to Microsoft SQL Server 2012 and improve availability and disaster recovery with the SQL Server AlwaysOn capability. As a result, the company has cut its recovery time from minutes to seconds, improved support for core business processes, and eased administration.
  Business Case Study

• Dynamics CRM in Microsoft IT
  Published: 05/04/2011
  Today, IT must anticipate, predict, accelerate, and even challenge both business strategy and technology strategy. This requires a new level of discipline in intra-company relationship management. To help its relationship managers drive business success, the Microsoft Information Technology (Microsoft IT) group created a customer relationship management (CRM) solution by using a hosted Microsoft Dynamics CRM instance.
  Business Case Study

E - F

• Easing SQL Server 2012 Administration Using AlwaysOn
  Published: 04/23/2012
  Microsoft IT upgraded to the beta edition of Microsoft SQL Server 2012 to take advantage of new features, specifically AlwaysOn. Leveraging AlwaysOn eased administration and aligned the processes for local and remote high availability. This made the disaster-recovery process easy because the same overall process is being used. At the same time, potential data loss in a disaster case could be minimized.
  Business Case Study

• E-Mail Basics: Managing E-Mail Get Started
  Published: 04/16/2009 Updated: 03/30/2012
  This guide describes several tips and tools that will help you take charge of your email.
  Work Smart Guide

• Enabling Information Security through HBI Information Classification
  Published: 04/03/2008 Technical Case Study added: 06/19/2008 TDM Webcast added: 01/14/2010
  To prevent the inadvertent disclosure of High Business Impact (HBI) information, Microsoft IT designed and implemented a system using Microsoft technologies in conjunction with a third-party solution that automatically identifies and classifies HBI information at risk, and then starts the remediation process.
  TDM Webcast | TDM Webcast | WMA | MP3 | Technical Case Study

• Enabling Managed Metadata for Information Discovery at Microsoft
  Published: 04/07/2011
  In this webcast, we describe how taxonomy is governed and maintained in our Microsoft SharePoint Server 2010 intranet platform, as well as how it is used to meet internal stakeholder business needs. Hear how syndicated content types are being used and how the whole managed metadata service is coming together to improve the information discovery experience at the company.
  TDM Webcast

• Enabling Self Service BI from EDW using SharePoint 2010 and SQL Server 2008 R2
  Published: 07/08/2010 Technical White Paper added: 10/04/2011
  Discover how Microsoft IT is enabling self-service Business Intelligence (BI) using Microsoft SharePoint 2010, PowerPivot for Microsoft Excel 2010, and other data assets based on SQL Server 2008 R2. See how business power users can use IT-supported Enterprise Data Warehouse (EDW) data to create out of the box reports, dashboards, and PowerPivot models, without programming, to share business content across the enterprise.
  Technical White Paper | Video

• Enhancing and Simplifying Identity Management
  Published: 05/03/2010
  Microsoft IT deployed Forefront Identity Manager 2010 at Microsoft to simplify and enhance identity management. The solution reduced costs through self-service tools, automated processes, and the elimination of custom-code applications.
  Technical White Paper

• Enhancing Federation Services for Internal and External Partners
  Published: 06/29/2010 Video added: 01/12/2011
  By deploying AD FS 2.0, Microsoft IT simplified their integration of internal systems and provided a rich experience of cross-organizational federation with business partners.
  Technical Case Study | Video

• Enterprise Data Warehouse: A Patterns Approach to Data Integration
  Published: 05/26/2010
  Microsoft Information Technology (MSIT) uses a set of solution patterns which provide a balance between the need to collect and integrate data for its Enterprise Data Warehouse (EDW) and the need to have immediate, tactical solutions. This approach creates a powerful framework for a single commonly supported infrastructure with high data quality and flexibility.
  Article

• Enterprise Messaging with Microsoft Exchange Server 2007
  Published: 11/30/2006
  This topic illustrates how Microsoft met evolving business needs with the deployment of Microsoft Exchange Server 2007, such as reducing risks associated with spam, improving business agility, and lowering TCO. This topic focuses on business benefits without going into technical details.
  Technical Case Study

• Enterprise Scale Clickstream Analysis Running on SQL Server 2008 R2 Parallel Data Warehouse
  Published: 12/10/2010
  When Microsoft wanted to add clickstream data to the company's enterprise data warehouse (EDW), it found that only about one-sixteenth of the information could be loaded into the EDW each day. To provide a richer data set, the Microsoft Information Technology (Microsoft IT) group deployed a clickstream data warehouse by using Microsoft SQL Server 2008 R2 Parallel Data Warehouse, which supports multiple instances of SQL Server running on separate compute nodes. The company can now load complete clickstream data and has found that queries are processed 30 times faster.
  Business Case Study

• Environmental Sustainability Best Practices
  Published: 05/11/2012
  Environmentally responsible IT business strategies continue to gain momentum across the industry. Microsoft IT has been addressing Environmental Sustainability issues for years but now has a single point of collaboration around these efforts in order to increase awareness and reduce the company’s overall carbon footprint.
  Article

• Environmental Sustainability Get Started
  Published: 04/16/2009 Updated: 03/30/2012
  Environmentally responsible IT business strategies continue to gain momentum across the industry. Microsoft IT has been addressing Environmental Sustainability issues for years but now has a single point of collaboration around these efforts in order to increase awareness and reduce the company’s overall carbon footprint.
  Work Smart Guide

• Exchange Hosted Services at Microsoft
  Published: 05/29/2008 Technical Case Study added: 09/03/2008 Podcasts added: 09/15/2008
  Describes the deployment and lessons learned by MSIT when implementing Exchange Hosted Services. Microsoft deploys and supports thousands of Exchange Server mailboxes for the global organization. All mail delivered to mailboxes on the microsoft.com is first routed through Exchange Hosted Services, a hosted service that filters mail for spam and viruses and enforces corporate email policies "in the cloud" before the mail reaches the Microsoft corporate network.
  Technical Case Study | IT Pro Webcast | WMA | MP3

• Exchange Server 2007 Deployment Checklist
  Published: 10/23/2007
  To drive excellence in server deployments, the Exchange Messaging team within the Microsoft Information Technology (Microsoft IT) group relies on checklists to ensure consistency and completeness in carrying out deployment tasks, minimize deployment risks, and save time.
  Technical White Paper

• Exchange Server 2007 Design and Architecture at Microsoft
  Published: 04/03/2007 PowerPoint Presentation added: 11/14/2007
  Ever wondered how a large enterprise plans and implements design and architecture of its next generation of messaging system? View this content to find out how engineers from the Microsoft IT messaging team will uncover the details on how Exchange 2007 infrastructure was introduced and fully deployed in a 120,000+ mailbox production environment. Topics will include: messaging topology design, hardware planning for various Exchange server roles, Client Access Server and Mobility scenarios, Transport architecture, Mailbox server and storage designs, backup, restore and high availability strategies.
  Technical White Paper | PowerPoint Presentation | IT Pro Webcast | WMA | MP3

• Exchange Server 2010 Design and Architecture at Microsoft
  Published: 07/09/2010
  By replacing Exchange Server 2007 servers with servers running Exchange Server 2010, Microsoft IT created new opportunities to drive down costs and system complexities while at the same time increasing security and deploying new features not available in previous versions of Exchange Server.
  Technical White Paper

• Everyday Work with Windows Vista Get Started
  Published: 04/16/2009
  Windows Vista offers improved search capabilities, easier ways to sort and organize files, and interface enhancements that help manage applications and information.
  Work Smart Guide

• Facilitating Effective Employee Reviews at Microsoft
  Published: 11/21/2006 Updated: 12/8/2006
  With roughly 180,000 semi-annual reviews to complete each year Microsoft sought to automate more steps in the process in 2006. Using Microsoft Office InfoPath 2007, Microsoft Office SharePoint Server 2007, Microsoft SQL Server 2005, and SQL Server 2005 Reporting Services Microsoft developed a clean commitment setting tool. With this new, 100 percent electronic solution, employees are able to create and manage their commitments and align them to their managers' commitments. Employees and managers are also able to make updates throughout the year. The solution provides all of these features while still addressing all security and legal issues. Through this exploration of how Microsoft Does IT we hope you'll benefit from our experience and be able to evaluate if a similar solution might work for your organization.
  Technical White Paper | PowerPoint Presentation | IT Pro Webcast

• Facilitating Employee Rewards Management at Microsoft
  Published: 11/12/2010
  Microsoft IT re-architected and re-designed its rewards management tool to improve user satisfaction and ease-of-use by leveraging BCS technologies and by using Excel as the user interface.
  Technical White Paper

• Forecasting Process for Worldwide Sales Provides Transparency, Consistency, and Efficiency
  Published: 07/20/2011
  Enterprise Business Management System (EBMS) was developed by MSIT and Microsoft Sales. EBMS delivers value to sales headquarters and sales management by standardizing pipeline-based sales forecasting worldwide.
  Business Case Study

G -H

• Going 64-Bit with Microsoft Exchange Server 2007
  Published: 11/30/2006
  This topic illustrates how Microsoft met evolving business needs with the deployment of Microsoft Exchange Server 2007, such as reducing risks associated with spam, improving business agility, and lowering TCO. The 64-bit platform enables Microsoft IT to keep pace with ever-increasing performance expectations, raise mailbox quotas, lower storage costs, and eliminate tape backups to save additional costs.
  Note on IT | PowerPoint Presentation | IT Pro Webcast | WMA | MP3

• Groove 2007 Get Started
  Published: 04/16/2009
  Groove enables teams of people to work together securely over the Internet or a corporate network as if they were in the same physical location. Groove is good for teams that don’t work in the same location, time zone, or company. Groove manages changes to shared files even when you are offline.
  Work Smart Guide

• Groove 2007 Learn More
  Published: 04/16/2009
  With Groove 2007, small teams can work together securely over the Internet or corporate network without sharing the same location, time zone, or company.
  Work Smart Guide

• How CIOs Can Benefit from Cloud Computing - Part 1
  Published: 10/02/2012
  In this, the first of our 2-part CIO and cloud computing series, Otto Pijpker, Microsoft IT Marketing and Communications Director interviews Microsoft CIO Tony Scott, about some of the short and long term benefits for businesses to migrate to the cloud.
  TechNet Radio

• How CIOs Can Benefit from Cloud Computing - Part 2
  Published: 10/02/2012
  In part 2 of our CIO and cloud computing series, Otto Pijpker, Microsoft IT Marketing and Communications Director and Microsoft CIO Tony Scott, discuss budgeting, IT talent, data access and operations when moving to the cloud.
  TechNet Radio

• How Customers Are Thinking and Acting with the Cloud
  Published: 01/14/2011 | TechNet Radio added 02/28/2011
  Discover the ‘outside-in' perspective of what the cloud means to senior business leaders from around the world and gain best practices that Microsoft IT and others have been developing in the journey. Microsoft IT is engaging with these leaders and identifying the classes of solutions that are under consideration. Learn about ‘what could be' solution considerations: envisioning new ideas based on Azure capabilities rather than incremental change to portfolios. 
  Video | TechNet Radio

• How Microsoft Automated Employee Performance Reviews
  Published: 11/08/2006
  Join this webcast to learn from the experiences of the Microsoft IT group as they migrated the Microsoft employee review system from a largely manual, paper-based document process to a fully electronic, automated process.
  IT Pro Webcast | WMA | MP3

• How Microsoft Built Its Internal Social Video Platform
  Published: 05/24/2011
  Are you faced with the challenge of providing video and podcasting services? Are you curious about how to design rich portal experiences that easily present both community and governed assets in context and drive social contribution? This IT Showcase explores how we built Microsoft's internal solution on Microsoft SharePoint 2010 by leveraging SharePoint 2010 social, search, and managed metadata services to drive compelling solutions and content using social capabilities as the common fabric that connects.
  IT Pro Webcast

• How Microsoft Deployed Windows Phone 7 in the Enterprise
  Published: 06/20/2011 TechNet Radio added: 10/26/2011
  Microsoft IT was responsible for supporting the first ever Windows Phone 7 company wide deployment to over 50,000 employees. Cross-company, Cross-team collaboration, planning, and focused marketing were the keys to deploying and supporting Windows Phones successfully to permanent employees around the world.
  Video | TechNet Radio

• How Microsoft Designs the Virtualization Host and Network Infrastructure
  Published: 12/22/2008 Technical Case Study added 02/02/2009
  At Microsoft, server virtualization has become a primary way to address data center power and space issues, and to rationalize server utilization. Find out how Microsoft IT developed best practices to configure host computers, storage, and network infrastructure in order to optimize virtual machine deployments.
  Technical Case Study | IT Pro Webcast

• How Microsoft Does IT: Deploying Microsoft Windows 7
  Published: 05/14/2010
  Join us for this webcast to learn about Microsoft IT's experience in deploying Microsoft Windows 7. This discussion includes details about installation scenarios, deployment and support metrics, feature benefits based on Microsoft IT's experience, and also shares recommendations for a successful deployment.
  IT Pro Webcast

• How Microsoft Does IT: Evolution of Information Security Strategy at Microsoft
  Published: 05/08/2009
  Here is a chance to learn how Microsoft has evolved their security strategy. In this episode of TechNet Radio, Microsoft principal security architect Price Oden talks to Microsoft senior program manager Dan Hitchcock about where Microsoft has been, where they are today, and where the company is headed with security strategy.
  TechNet Radio

• How Microsoft Does IT: System Center Configuration Manager 2007 Client Health Strategies
  Published: 04/02/2009
  System Center Configuration Manager 2007 (SCCM) client health concepts and solutions are presented in the context of a 300,000 client environment. Join a SCCM expert from Microsoft IT to learn about his detailed analysis and effective strategies.
  IT Pro Webcast

• How Microsoft Has Architected a Planned Rollout of IPV6 for Improved Security and Computer Management
  Published: 01/25/2011
  Microsoft IT support for Internet Protocol version 6 (IPv6), was deployed to improve address depletion, security, auto configuration, and extensibility. Learn how Microsoft IT has implemented IPv6 along with IPv4, understand the challenges they faced, success they had and the lessons learned. If your company is thinking about deploying Windows Server 2008 R2 and/or Windows 7, this is a great foundational webcast for those deployments.
  IT Pro Webcast

• How Microsoft Information Security Protects Critical Information Assets
  Published: 01/10/2006
  How does the Microsoft Information Technology (IT) team secure a computing environment that has more than 300,000 network devices in 96 countries? This webcast shows how Microsoft Information Security manages security risks by adhering to the following standards: fast, reliable, protected, and secure by design. Learn how we align the Information Security organization with the security life cycle, translating risk into a coherent plan composed of key strategies and tactics. Then take a deeper dive into enhanced auditing and monitoring. We discuss two hot topics, automated vulnerability scans and network-based intrusion detection systems (NIDS). Learn our approach to protecting critical information by monitoring for vulnerabilities, complying with policy, and using NIDS.
  IT Pro Webcast

• How Microsoft Information Technology Used Microsoft Forefront Identity Manager 2010 R2 to Scale Group Management
  Published: 07/31/2012
  Microsoft Information Technology (MSIT) used Microsoft Forefront Identity Manager 2010 R2 to deliver the scale and performance required to improve group management. MSIT used Forefront Identity Manager R2 to provide improved synchronization performance, better object management, and improved data filtering. Additionally, MSIT automated configuration to streamline deployment significantly, and incorporated time-saving custom features.
  Technical Case Study

• How Microsoft is Becoming a Social Enterprise
  Published: 05/05/2011
  Find out about Microsoft IT’s vision for transforming their intranet to provide social business capabilities. Of all the changes coming to IT departments, the move toward providing typical consumer services such as an internal social network has the potential of being both the most disruptive and the most rewarding. Microsoft is tackling this space using a combination of SharePoint 2010 and custom solutions to better connect employees, increase transparency, and simplify their intranet.
  Video

• How Microsoft IT Approached the Deployment of Microsoft Application Virtualization v4.5 (SoftGrid)
  Published: 05/29/2008
  Discussion about the Microsoft IT implementation of SoftGrid covering the benefits of application virtualization within Microsoft's environment as well as some of the technical limitations of the product from a software deployment perspective.
  TechNet Radio

• How Microsoft IT Approaches Organizational Change Management
  Published: 06/23/2010 Article added 07/14/2010
  Understand how Microsoft IT created an organizational change management framework to drive an organization wide change management competency around planning, managing and implementing organizational change. By utilizing a structured process and specific set of resources for addressing the impact of change on people, Microsoft IT is able to realize faster change adoption, maintain momentum and its commitments while mitigating the natural resistance to change.
  Video | Article

• How Microsoft IT Architected and Redeployed an Application to Windows Azure
  Published: 08/04/2011
  The Microsoft IT Volume Licensing team architected and redeployed a business critical application, with full security review and approval, to Windows Azure. The resulting solution delivers lower cost and improved scalability, performance, and reliability.
  IT Pro Webcast

• How Microsoft IT Architected and Redeployed a Business Critical Application to Windows Azure
  Published: 08/11/2011
  Microsoft IT identified a business-critical internal application, Business Case Web (BCWeb), for migration to the new Windows Azure platform to establish best practices and create reusable processes for future migrations. BCWeb had reliability and performance issues in its previous environment and met the criteria set for the pilot project. By using the Windows Azure platform, Microsoft IT migrated BCWeb to a more reliable, more scalable solution. Additionally, they also determined a number of best practices and reusable components to apply to future enterprise application migrations.
  Technical Case Study

• How Microsoft IT Built Application Segmentation and Migration Strategies for the Cloud
  Published: 01/14/2011 TechNet Radio added 04/01/2011
  Learn how Microsoft IT established and implemented segmentation and Azure migration strategies across its application portfolio. Microsoft IT (MSIT) manages a portfolio of more than 1500 internal line of business applications. These applications cover a broad range of business capabilities, technologies, and information types. This content describes how Microsoft IT established and implemented segmentation and Azure migration strategies across its application portfolio.
  Video | TechNet Radio

• How Microsoft IT Centralized Disaster Recovery
  Published: 12/14/2011
  Microsoft builds disaster recovery (DR) into its applications and systems. Recently, Microsoft Information Technology (Microsoft IT) improved DR planning by consolidating and centralizing its DR efforts. The new plan focuses on the critical processes and applications, ensuring minimal downtime and data loss in the event of an outage.
  Article

• How Microsoft IT Centralized Disaster Recovery in the Datacenter
  Published: 04/13/2012
  Microsoft builds disaster recovery (DR) into its applications and systems. Recently, Microsoft Information Technology (Microsoft IT) improved DR planning by consolidating and centralizing its DR efforts. Learn how the new plan focuses on the critical processes and applications, ensuring minimal downtime and data loss in the event of an outage.
  Video

• How Microsoft IT Deployed BitLocker Administration and Monitoring at Microsoft
  Published: 04/13/2012
  Microsoft IT deployed Microsoft BitLocker Administration and Monitoring (MBAM) which builds on BitLocker in Windows 7. MBAM offers an enterprise solution for BitLocker provisioning, monitoring, and key recovery. MBAM also helps to simplify BitLocker provisioning and deployments, improve compliance and reporting, and reduce support costs.
  Video

• How Microsoft IT Deployed Internet Explorer 9 at Microsoft
  Published: 07/01/2011 TechNet Radio added: 11/07/2011
  Microsoft Information Technology (Microsoft IT) worked closely with the Internet Explorer product team to test Windows Internet Explorer 9, and has now deployed it across the enterprise. With Internet Explorer 9, Microsoft IT is seeing benefits in increased performance, security and application compatibility.
  Video | TechNet Radio

• How Microsoft IT Deployed System Center 2012 Configuration Manager
  Published: 04/03/2011 Video added: 12/21/2011 Technical Case Study added: 04/13/2012 TechNet Radio added: 05/08/2012
  The deployment of System Center 2012 Configuration Manager by Microsoft IT has provided exciting opportunities to increase system efficiency and realize cost savings through server consolidation while at the same time improving reliability with automatic client health monitoring and empowering end users with greater control over their software installations. Discover the lessons learned from the deployment experience and the benefits that Microsoft IT obtained from having deployed Configuration Manager to more than 280,000 systems across the globe.
  Technical Case Study | IT Pro Webcast | Video | TechNet Radio

• How Microsoft IT Deployed System Center 2012 – Operations Manager
  Published: 03/05/2012 TechNet Radio added: 05/08/2012
  Microsoft IT uses the Operations Manager component of System Center 2012 to provide the monitoring of their datacenter, to delivering flexible and cost effective enterprise-class monitoring and diagnostics. This release of Operations Manager reduces the total cost of ownership by leveraging commodity hardware, with standard configurations to monitor heterogeneous environments to ensure the availability of business-critical applications.
  Video | TechNet Radio

• How Microsoft IT Deployed Windows Vista Wireless Group Policy
  Published: 03/06/2007
  New features in Windows Vista Wireless group policy provided the Microsoft Identity and Access Management (IAM) team with the ability to deploy a group policy object to automatically configure wireless network settings for Windows Vista and Windows XP clients. The team was able to leverage the new interoperability feature to configure wireless network settings for both Windows Vista and Windows XP within a single group policy object in each domain. The enhanced security features allowed the team to block clients from connecting to specific Adhoc networks and configure stronger authentication and encryption methods. In this interview Michael Murphy speaks with Brian Davies about the team's design and deployment methods for the group policy rollout.
  TechNet Radio

• How Microsoft IT Deploys Customer Data Protection Scenarios with DPM
  Published: 06/14/2005
  Are you satisfied with the way you're performing branch office backups? Are they as reliable and efficient as you'd like them to be? Join this webcast led by Calvin Keaton, Microsoft Information Technology (IT) operations manager, to learn how Microsoft uses Microsoft System Center Data Protection Manager (DPM) for branch office backup. This webcast will cover details of the Microsoft IT DPM deployment, including the return on investment and total cost of ownership analysis which drove the decision to deploy DPM. It will also include key performance metrics and lessons that Microsoft IT learned during this deployment.
  IT Pro Webcast

• How Microsoft IT Designed an Internal Community Support Forum to Foster Early Adoption
  Published: 07/10/2012
  Microsoft IT has evolved its support model with http://pointers, a moderated community forum where employees can get real-time expert answers to questions about Windows 8 and Internet Explorer 10 from Microsoft IT and product group experts. The forum improves user productivity and product quality by bringing together Microsoft IT customers, enthusiasts, and product group members through a social community.
  Business Case Study

• How Microsoft IT Designs and Creates Enterprise Publishing Portals Using Microsoft Office SharePoint Server 2007
  Published: 06/08/2009
  Join this session to learn valuable lessons and strategies from the implementation of MOSS 2007 publishing portals at Microsoft. Learn planning and development approaches for rich publishing portals. See customizations and lessons learned in the process of building these flexible, extensible platforms across the Microsoft enterprise. Walk away knowing how to more deeply leverage, customize, and extend native MOSS 2007 functionality.
  IT Pro Webcast

• How Microsoft IT Developed a Business Case for System Center Configuration Manager 2007
  Published: 09/30/2008 TechNet Radio added: 12/18/2008
  Microsoft IT manages thousands of servers worldwide in a number of countries for a large number of departments and customers. This content provides the business case for MSIT and other customers to deploy System Center Configuration Manager 2007 to reduce Total Cost of Ownership (TCO) and streamline the management of software and hardware assets throughout the organization.
  Article | TechNet Radio

• How Microsoft IT Developed a Private Cloud Infrastructure
  Published: 08/09/2011
  Microsoft IT created an efficient, flexible Research and Development (R&D) facility that serves the development and test environments at Microsoft. Learn how Microsoft IT leveraged the flexibility and density of the facility, along with the supporting network to develop a private cloud infrastructure that uses cutting edge technology to provide infrastructure as a service and support the needs of the internal businesses.
  Technical Case Study

• How Microsoft IT Developed a Private Cloud Infrastructure
  Published: 10/05/2011
  Microsoft moved to the private cloud by planning, architecting, developing, and managing the first private cloud solution within the Microsoft data center. The combination of shared resources, flexible capacity, charge back, and an overall self-service model are all components that make Microsoft's internal deployment of the private cloud so unique. Learn more about it during this webcast.
  IT Pro Webcast

• How Microsoft IT Does Enterprise Architecture
  Published: 05/05/2011
  Hear from members of Microsoft IT's Technology Office, who are involved with the day to day enterprise architecture planning and integration with MS products. This is involved with collaborating across MSIT to ensure all products/technology align within IT's infrastructure.
  Video

• How Microsoft IT Does Threat Modeling
  Published: 04/11/2006
  The process of threat modeling is built on a simple principle: To build a feasibly secure system, one must understand all the threats in that system. The challenge, however, is in making threat modeling more accessible to non-specialists. Microsoft has developed a process through which minimal input can produce a feature-rich threat model that identifies a wide range of critical information including contextual threats, trust boundaries, fracture points, attack surfaces, and direct and transitive access control. This webcast describes and demonstrates this threat modeling process, outlines its benefits, and shows how threat modeling fits into the Microsoft Security Development Lifecycle.
  IT Pro Webcast | WMA | MP3

• How Microsoft IT Drives Service, Solution, and Partnership Satisfaction
  Published: 07/06/2011
  Learn how Microsoft IT has established a core IT data service that consistently listens to 100,000 employees and 200 internal business partners. The service allows IT functions to leverage analytics from the data to drive improvements and to ensure service, solution, and partnership satisfaction.
  TDM Webcast

• How Microsoft IT Enables Office Web Applications in SharePoint 2010
  Published: 06/11/2010
  Microsoft recently deployed Office Web Application feature of SharePoint 2010, a new web based productivity offering in Microsoft Office 2010 suite, to its users.
  Video

• How Microsoft IT Implemented Disaster Recovery in the Datacenter
  Published: 06/09/2011
  Learn about How Microsoft IT developed their solution for Disaster Recovery (DR) in the datacenter. This will give a good overview of how we created our DR strategy, the architecture, program management behind it, some of best practices/lessons learned and governance which drives our day to day operations.
  TDM Webcast

• How Microsoft IT Implemented an Office of the CIO (OCIO) to Enhance Management Capacity and Business Alignment
  Published: 07/06/2010
  Learn how Microsoft IT designed and implemented an Office of the CIO in order to enhance management capacity to better address the diverse business, technical and organizational demands, expectations, and responsibilities that compete for the CIO's attention.
  Article

• How Microsoft IT Implements Server Patch Management
  Published: 04/30/2012 Video added: 06/20/2012
  Minimizing the threat of vulnerabilities requires organizations to have properly configured systems, to use the latest software, and to install the recommended software updates. Assessing and maintaining the integrity of software in a networked environment through a well-defined patch management program is a key first step toward successful information security. Microsoft IT uses the Systems Center Suite as the primary solution in its server patch management process.
  Technical White Paper | Video

• How Microsoft IT Improved Project Portfolio Selection To Drive Business Value
  Published: 08/28/2007 Business Case Study added: 02/04/2008
  Microsoft Office Project Portfolio Server is a top-down portfolio management solution that Microsoft IT is using to identify, select, and deliver a set of investments that align with IT business strategy. The HR Solutions Delivery team at Microsoft and the HR business piloted the PPS solution and experienced better decision making and savings reduction. The projects selected are on track to deliver significant business impact this fiscal year.
  Business Case Study | TDM Webcast

• How Microsoft IT Increased Developer Productivity with Workflow Modeling Tools
  Published: 01/27/2009
  Describes how Microsoft IT used Windows Workflow Foundation in the Microsoft .NET Framework 3.0 to establish model-driven development techniques as the foundation of its code development and testing process.
  Business Case Study

• How Microsoft IT is Enhancing Existing Services and Offering New Services with Near Infinite Scalability On Demand
  Published: 12/19/2011
  By making new capabilities possible that historically would be cost prohibitive in a traditional infrastructure. With Windows Azure Microsoft IT is expanding business models and scenarios.
  Video

• How Microsoft IT is Implementing a Hybrid Messaging Deployment
  Published: 01/14/2011 TechNet Radio added 04/01/2011 Article added: 05/06/2011
  Learn why and how Microsoft IT is changing its Exchange 2010 on-premises offering to become a hybrid offering that includes the Office 365 suite. This discussion includes the business and IT benefits of running in a hybrid mode, as well as key work streams to achieve success.
  Article | Video | TechNet Radio

• How Microsoft IT is Integrating Operations with the Cloud
  Published: 01/14/2011 TechNet Radio added 03/17/2011
  Microsoft IT sees the potential of the cloud to remove data center operational constraints. A new sense of freedom and agility are beginning to be reflected in new processes that take advantage of the cloud to enable better operating functions such as capacity management and service level agreements. The result is a team which is more capable of providing a flawless computing experience to employees regardless of changes made to the environment.
  Video | TechNet Radio

• How Microsoft IT is Moving to the Cloud to Meet and Exceed the Needs of the Business
  Published: 07/01/2011 TechNet Radio added: 10/26/2011
  Microsoft IT is investing in Microsoft cloud offerings at every level to meet and exceed the needs of the business. This video provides insight on the requirements which motivate investments and how IT services are planning and integrating with the cloud offerings.
  Video | TechNet Radio

• How Microsoft IT is Using SQL Azure to Enable Self-Service BI
  Published: 01/14/2011 TechNet Radio added 03/17/2011
  Learn how Microsoft IT is delivering Data as a Service (DaaS) for the Enterprise Data Warehouse to various Microsoft businesses and IT groups. DaaS is being implemented as Data Services Layer (DSL) platform which abstracts and exposes data from on premise and SQL Azure (cloud). DSL is a data distribution platform that provides a single location for Microsoft users to explore, publish & consume EDW and other external data from multiple data sources. Data can be consumed by LOB applications, PowerPivot business users, database applications and Windows phone in various forms including scorecards, reports, SQL queries, web services and self service BI. 
  Video | TechNet Radio

• How Microsoft IT Leverages Internet Information Services 7.5 in Windows Server 2008 R2
  Published: 01/11/2011 Article added 04/29/2011
  Microsoft.com is one of the busiest domains in the world with 301 million unique visitors each month. Learn how Microsoft manages Microsoft.com by leveraging the Internet Information Services (IIS) 7.5 enhancements in Windows Server 2008 R2. IIS 7.5 provides significant enhancements for performance, security, diagnostics, and administration.
  Video | Article

• How Microsoft IT Leverages Security Enhancements from Windows Server 2008 R2
  Published: 11/11/2010 Video added: 01/11/2011
  Windows Server 2008 R2 offers significant security enhancements related to network access, branch offices, enforcement, and applications control. Learn how Microsoft IT leverages these enhancements to provide a safer and more secure environment for Microsoft employees and partners.
  Article | Video

• How Microsoft IT Leverages SQL Server 2008 SSIS Data Flow Enhancements
  Published: 05/26/2008
  Join this session to learn how SSIS (SQL Server Integration Service) 2008 dataflow engine enhancements have significantly improved the performance of loading, filtering and transforming 1TB of network log data into the ICE data warehouse.
  TechNet Radio

• How Microsoft IT Manages Capacity in a Hybrid World
  Published: 12/19/2012
  Learn how the Microsoft IT capacity management service has embraced and included different cloud capacity models (on-prem, hybrid & public cloud) to provide real-time multi-resource management and consolidated billing.
  Video

• How Microsoft IT Manages Network Access Protection
  Published: 06/12/2007
  Network Access Protection is a powerful new tool available with Windows Longhorn for protecting the network from malware and other threats. Using NAP the administrator can institute requirements for accessing the network, create policies that check for compliance to those requirements, and means to update and manage devices that are not in compliance. Learn how NAP can be used in your network to report on health policy compliance and take action to address identified risks.
  IT Pro Webcast | WMA | MP3

• How Microsoft IT Manages a Private Cloud for Microsoft Research & Development
  Published: 07/12/2012
  Learn how Microsoft IT created their own private cloud infrastructure, using Microsoft System Center for the Microsoft Research and Development (R & D) community. This effort enabled R & D to efficiently test and deploy software, reduce capital budget expenditures, and have on-demand access to virtual machine resources. With a commitment to providing a solution that increased deployment agility, consistent on-demand access to resources, and a centralized infrastructure, Microsoft IT delivered a private cloud and data center management platform that enables R & D customers to efficiently manage their environments, server infrastructure, and client devices.
  Technical Case Study

• How Microsoft IT Manages a Private Cloud Infrastructure Using System Center
  Published: 06/11/2012
  Microsoft IT's journey to the Private Cloud for hosting the Agile Labs development and test environments has provided great insight into IT and to the Product Teams. Learn how IT implemented System Center 2012 to support their Private Cloud solution and what they are developing in the future as they build out an even more robust solution using solutions like Windows Server 2012.
  Video

• How Microsoft IT Manages Project and Portfolio Management
  Published: 06/30/2011
  Learn how Microsoft IT manages its portfolio of projects within the Solution Delivery Organization. Using a suite of tools (Microsoft Dynamics CRM, SQL Server, SharePoint, Office, Project, and Lync), the Project Management Office easily tracks the processes, metrics, tools, roles and responsibilities, and governance structures needed to keep the projects on track and on budget. Discussion includes how one organization introduced Project Management Institute's process and standards into its project execution.
  IT Pro Webcast

• How Microsoft IT Manages Vendor Development Projects
  Published: 06/08/2009
  When managing vendor development projects, lack of metrics, or the dependence on a single metric, can lead to surprises by the project's end. Learn about the tracking system that Microsoft IT uses to manage software development projects from a client perspective. Agile Cross IT Engineering (AXE) generates telling project metrics from a small amount of provided data. The system provides immediate project feedback, and supports overall project and vendor analysis.
  TDM Webcast

• How Microsoft IT Optimizes Client Security by Using Windows Vista
  Published: 09/27/2006 TechNet Radio entry added: 12/7/2006
  In an attempt to strengthen the security of data network and data storage, Microsoft IT deployed an early version of Windows that provided improved defenses against the threats of unauthorized access and communications. Join this webcast to find out how they planned it, how they deployed it, what it improved, and what they learned from it.
  Technical White Paper | IT Pro Webcast | WMA | MP3 | TechNet Radio

• How Microsoft IT Planned and Architected Its Private Cloud Infrastructure
  Published: 05/17/2012
  Microsoft IT implemented their first Private Cloud for hosting the development and test environments internally for Microsoft. Their Private Cloud infrastructure supports their internal businesses, giving them the flexibility, scale and cutting edge technology to serve some of the most important product teams.
  Video

• How Microsoft IT Reduces Operating Expenses Using Virtualization
  Published: 04/02/2010 Video added: 04/30/2010 Business Case Study added: 05/14/2010
  Learn how Microsoft leverages virtualization in the datacenter to reduce costs associated with deployment, management, and operations while at the same time improving client satisfaction and service levels.
  Business Case Study | Video | IT Pro Webcast

• How Microsoft IT Runs Private Cloud
  Published: 05/30/2012
  Microsoft IT implemented their first Private Cloud for hosting the development and test environments internally for Microsoft. Their Private Cloud infrastructure supports their internal businesses, giving them the flexibility, scale and cutting edge technology to serve some of the most important product teams.
  Video

• How Microsoft IT Scaled Enterprise Services by Standardizing Business Processes and Integrating a Global Tools Platform
  Published: 06/08/2009
  When the Enterprise Services group committed to more than doubling its business, it realized that its existing processes and tools could not support the projected growth. Join this session to see how Microsoft IT (MSIT) provided a standard set of robust business processes and an integrated global tools platform, using Microsoft Office applications as the interface. The solution reduced core transaction costs and incorporated compliant policies, such as SOX, directly into processes. Tools and processes are integrated, reporting integrity is high, and engagement management is streamlined.
  IT Pro Webcast

• How Microsoft IT Upgraded a Multi-Terabyte Database from Yukon to Katmai
  Published: 08/20/2008
  Learn how Microsoft IT upgraded a 30-terabyte database from SQL Server 2005 to a pre-release version of SQL Server 2008, code named Katmai. The upgrade was part of Microsoft's dogfooding program that ensures that Microsoft becomes its first and best customer by using the product internally before releasing it to the outside world. By dogfooding Katmai, Microsoft was able to flush more bugs out of the product and perform a reality check that the product is actually as good as the product team says it is. Hear how the multi-terabyte database upgrade was planned, tested and implemented without a database backup by following a structured, organized and methodical approach.
  TechNet Radio

• How Microsoft IT Uses System Center Virtual Machine Manager to Manage the Private Cloud
  Published: 01/14/2010 Article added: 10/5/2010 Video added: 12/19/2011
  Real world scenarios on how Microsoft IT is utilizing System Center Virtual Machine Manager as a key component of its management strategy in support of the virtualized data center.
  Article | Video | Video

• How Microsoft IT Uses Windows Azure to Support Microsoft.com
  Published: 08/08/2011
  Windows Azure and Microsoft SQL Azure currently power the social features of Showcase, Cloud Power, and 50 other Microsoft.com properties through a multitenant web service known as the Social eXperience Platform (SXP). In this session, we review 15 months of production data, how the service grew, and the lessons we learned to provide insight into how the Windows Azure platform delivers performance, scalability, and elasticity while providing a solid return on investment.
  IT Pro Webcast

• How Microsoft Manages Groups via Forefront Identity Manager 2010
  Published: 04/29/2010
  Microsoft Forefront Identity Management 2010 extends the Identity Management offering by providing a family of tools that simplify the Identify Management landscape. Microsoft IT has deployed Forefront Identity Manager to save the company money and to increase IT and End-user productivity. Understand why Microsoft deployed Forefront Identity Manager and learn about both the hard and soft dollars Microsoft has saved in deployment.
  Video

• How Microsoft Measures the Success of Its Disaster Recovery and Business Continuity Solutions
  Published: 03/28/2006 TechNet Radio added: 10/20/2006
  Does your organization have a disaster recovery and business continuity strategy? If so, how do you measure its effectiveness? Join this webcast to learn about the process Microsoft IT developed for defining requirements for disaster recovery solutions and the metrics designed to measure the health of the recovery program. Find out how Microsoft uses a program development life cycle (PDLC) to determine what to protect, how to protect it, and how to develop and maintain preparedness plans for business continuity in the face of disaster.
  IT Pro Webcast | WMA | MP3 | TechNet Radio

• How Microsoft Reduces Operational Risk through Business Continuity Management
  Published: 12/15/2009 | Article added: 10/19/2010
  Business Continuity Management equips Microsoft IT with operational intelligence to enhance their decision making processes, manage risk and gain a competitive advantage in preparation for adverse situations. Microsoft IT implements BCM frameworks within the company to ensure maximum employee safety, continued critical business processes/system availability with the goal of minimizing adverse impacts to Microsoft employees, customers, partners and stakeholders
  Article | Video

• How Microsoft Secures Payroll data using file classification Infrastructure
  Published: 06/21/2011
  Learn how Microsoft Information Technology (IT) used File Classification Infrastructure (FCI) to create a solution to automatically classify, manage, and protect sensitive data, including personally identifiable information and financial information. Using the new FCI-based solution, Microsoft IT can obtain file-level details about content sensitivity while reducing misclassification of personally identifiable information from 30% to 3%. The new solution enables risk mitigation for sensitive data by using automatically applied controls. Ultimately, this solution helped Microsoft IT achieve industry best practices for regulatory compliance.
  Video

• How Microsoft Secures Sensitive Data Using File Classification Infrastructure
  Published: 10/25/2011
  Microsoft Security Strategist Olav Opedal discusses how Microsoft secures sensitive financial and personal data by using the file classification infrastructure. This solution, not only protects data from would-be thieves, but also helps classify and manage the data with ease.
  TechNet Radio

• How Microsoft Supports the Consumerization of IT—an Executive Perspective
  Published: 12/13/2011 TechNet Radio added: 05/08/2012
  Get Microsoft IT's perspective on emerging trends. Learn how Microsoft IT empowers users while protecting data by using decision-making frameworks and data classifications.
  Video | TechNet Radio

• How Microsoft.com Moved to a Virtualized Infrastructure
  Published: 06/11/2010
  Microsoft virtualization technologies and SAN-based clustered storage solved numerous ongoing challenges. Implementing a dynamic compute infrastructure enabled Microsoft.com Operations to increase architectural flexibility and optimize use of resources.
  Technical White Paper | Video

• How MSIT Deployed Microsoft Windows 8 Consumer Preview
  Published: 07/02/2012
  In this video, our subject matter experts will be discussing the steps that MSIT made to provide a seamless user experience, highlight the deployment methods - WDS & USMT, MDT, Internet Explorer, Windows To Go, and Windows assessment. In addition, information about IT Easy Installer, BitLocker helpdesk, enterprise scenarios & experiences, application compatibility and development, imaging, vision, replication, azure deployment, GPO recommendations will also be covered.
  Video

• How MSIT Designs a Community Support Model using //Pointers
  Published: 07/10/2012
  In this video, we will discuss how Microsoft IT evolved its support model with //pointers, a moderated community forum where employees can get real-time expert answers to Windows 8 and Internet Explorer 10 questions from a moderated community of experts from IT as well as the Windows engineering organization.
  Video

• How MSIT Drives Windows 8 Adoption and Productivity through Employee Communications
  Published: 07/03/2012
  This video describes how Microsoft IT used employee communications and internal marketing to drive Windows 8 adoption and productivity.
  Video

I - L

• Identifying Server Candidates for Virtualization
  Published: 06/17/2008
  For several years, Microsoft IT was aware that the number of servers in its data centers was growing rapidly, while utilization of these servers was very low. Microsoft IT identified virtualization as one of the prime strategies to address the issues of server underutilization and data-center capacity. This study describes how Microsoft IT developed the RightSizing initiative to identify servers that could be virtualized.
  Technical Case Study

• Implementing Support and Monitoring For a Business-Critical Application Migrated to Windows Azure
  Published: 08/19/2011
  Microsoft IT had recently migrated BCWeb—a complex, business-critical application—to the Windows Azure platform. To ensure ongoing application availability, the team needed to implement a reliable and comprehensive monitoring and support solution for BCWeb. Microsoft IT accomplished this by combining the Windows Azure integration and monitoring capabilities with the Microsoft System Center Operations Manager management capabilities.
  Technical Case Study

• Implementing System Center Operations Manager 2007 at Microsoft
  Published: 03/02/2007 Technical White Paper and PowerPoint Presentation updated: 02/18/2008
  Describes how the Microsoft System Center Operations Manager 2007 (OpsMgr 2007) was implemented to improve Microsoft IT's infrastructure management service offerings. OpsMgr 2007 provides a centralized monitoring infrastructure with increased reliability and granular rights delegation. By implementing OpsMgr 2007, Microsoft IT improved operational efficiency and reduced the cost of IT lifecycle investments.
  Technical White Paper | PowerPoint Presentation | TechNet Radio | IT Pro Webcast | WMA | MP3

• Implementing Volume Activation for Windows and Microsoft Office
  Published: 09/21/2010
  Microsoft introduced Volume Activation 2.0 with Windows Vista and Windows Server 2008. This paper describes how Microsoft IT manages the Volume Activation 2.0 process.
  Technical Case Study

• Implementing Windows Internet Explorer 8 at Microsoft
  Published: 06/18/2008
  Microsoft Information Technology (Microsoft IT) worked closely with the Internet Explorer product team to test Windows Internet Explorer 8, and is now deploying it across the enterprise. With Internet Explorer 8, Microsoft IT is incorporating new features such as Web Slices to improve end user productivity, maintaining compatibility with older sites, and helping the company prepare for the next wave of modern Web applications.
  Article

• Improve Productivity and Communication Using Office SharePoint Server 2007
  Published: 01/31/2007
  Have you ever thought about how much time is lost by your employees because of miscommunication or by the learning curve for a new product, environment, or policy? Join this webcast to get a better understanding of how Microsoft IT is attacking this problem head-on with the built-in features in Microsoft Office SharePoint Server 2007. We describe using a programmatic approach to improving the quality, effectiveness, and timeliness of the communications and content sent to employees. We also examine how tools, support, availability of critical patches, and access to user education resources can help you boost productivity and communication.
  TDM Webcast

• Improved Business Analytics Solution Enables Faster Decision Making
  Published: 05/16/2006 Technical Case Study added: 08/29/2008
  Microsoft IT discovered how they can meet the diverse requirements of the business and leverage new functionality utilizing the new capabilities in Microsoft Office SharePoint Server 2007 such as Excel Services and InfoPath Forms as well as SQL Server 2005 Analysis Services.
  Technical Case Study | IT Pro Webcast | WMA | MP3

• Improving Branch-Office Services Through Virtualization
  Published: 02/10/2010
  To ensure that the services of Microsoft branch offices continue to meet changing business requirements in a flexible and cost-effective manner, Microsoft Information Technology (Microsoft IT) has developed a strategy based on the Windows Server 2008 R2 operating system with Hyper-V. Adopting this approach has enabled Microsoft to deploy a wider range of services, on a more cost-efficient and secure platform, to its branch offices around the world.
  Article

• Improving Group Management at Microsoft using Forefront Identity Manager 2010 R2
  Published: 05/31/2012
  Microsoft Forefront Identity Manager 2010 offers a comprehensive solution for managing identities, credentials, and identity-based access policies across heterogeneous environments. FIM empowers users with self service password reset and embeds self-help tools in Office so users can manage routine aspects of identity and access while at the same time giving Microsoft IT rich administrative tools and enhanced automation.
  Video

• Improving an IT Self-Help Portal User Experience
  Published: 09/19/2006
  Want to make the portals in your organization more productive and engaging for your users? Learn how Microsoft improved the user experience, reduced the help desk costs, and published more engaging and timelier information by migrating their IT support portal to SharePoint Server 2007. By migrating, Microsoft saw huge improvements in navigation, customization, and search capabilities. This made the site much more useful to the users on a day-to-day basis. From an operations perspective, the portal has improved content authoring and management with better uptime and response time than ever. All of these benefits were achieved with less development effort than in the past by leveraging the features of SharePoint Server 2007, Office 2007, and Visual Studio 2005.
  Technical Case Study | PowerPoint Presentation

• Improving the IntelliMirror Service at Microsoft Through Windows 7 and Windows Server 2008 R2
  Published: 10/14/2010 Video added: 10/28/2010
  To help ensure that the Microsoft IntelliMirror service continues to offer a security-enhanced end-user data backup solution that meets changing business needs, Microsoft Information Technology (MSIT) has implemented key technology changes in the Windows 7 and Windows Server 2008 R2 operating systems. This approach has enabled MSIT to add functionality to the IntelliMirror service while still operating on a limited budget.
  Article | Video

• Improving Performance When Converting SAP Data to Unicode at Microsoft
  Published: 10/25/2007
  Microsoft relies on SAP AG enterprise resource planning (ERP) products to manage the day-to-day operations of its business. The newer SAP releases require the use of the Unicode codepage. In converting to Unicode, Microsoft IT (MS IT) wanted to cause the least impact to SAP users and interfaces, minimize downtime, and equal pre-conversion SAP system performance. MS IT developed a process that streamlined the conversion process requirements from one week to 22 hours. This process included exporting data through multiple servers, minimizing export and import times, and splitting large tables into as many as 13 packages.
  Note on IT

• Improving Proposal Processes at Microsoft
  Published: 11/09/2007 PowerPoint Presentation added: 11/15/2007
  Describes how Microsoft's internal InfoWeb site was created as a central portal for key data across a spectrum of areas including products, technology, partners, programs, competition, segments and verticals. The repository, built on Microsoft Office SharePoint Portal Server 2003, supports some 40,000 unique visitors each month and has become an essential resource for employees across the enterprise. Powerful workflow management features in Microsoft Office SharePoint 2007 allow the InfoWeb solution to expand to meet growing requests for an optimized publication and review process with more control over the release and updating of information. Integration with customer relationship management and sales databases, along with business intelligence capabilities, increases the value of this vital tool and the productivity of the employees using it.
  Technical Case Study | PowerPoint Presentation

• Information Security at Microsoft Overview
  Published: 02/10/2006 Technical White Paper added: 11/19/2007
  Discover the best practices and processes Microsoft IT uses to secure its network. Provides a brief overview of the many aspects of network security; including some of the technologies used to protect against viruses, unapproved access attempts and malicious attacks. Describes the threat analysis and business reasons why certain practices and procedures were put into action.
  Technical White Paper | PowerPoint Presentation

• Initial Best Practices & Lessons Learned from Microsoft IT's SharePoint 2010 Upgrade
  Published: 01/11/2011
  With its SharePoint 2010 deployment nearly complete, Microsoft IT has developed helpful perspective on what worked and what steps could have been performed better. The Microsoft IT SharePoint engineering team is sharing its experiences with you to help reduce planning, deployment, and management of a SharePoint 2010 migration project.
  Video

• Innovative Management Reporting: The Microsoft COREFinance Initiative
  Published: 06/04/2008
  The COREFinance initiative is the company's desire to change business processes, financial reporting tools, and data governance policies. The aim: provide accurate and timely information, thereby enabling better business decision making. This article describes the reporting problem that inspired the creation of the COREFinance initiative, the desired results, program details, and the processes and tools that are being rolled out within Microsoft to address the problem.
  Article

• An Inside Look at Finance at Microsoft: Leveraging Technology
  Published: 04/07/2011
  Join us for an inside look at finance at Microsoft. During the webcast, we demonstrate how teams use Microsoft SharePoint Server 2010 to collaborate and optimize the workflow of financial processes for month end close, integrating controls including Extensible Business Reporting Language (XBRL), Securities and Exchange Commission (SEC) reporting and earnings releases, compilation of board reports, and audit preparation. Learn how quick, easy, and cost effective SharePoint is. It helps your financial teams do more with less, resulting in reduced costs, increased productivity, and more time to analyze information and provide business insight to make smarter decisions.
  TDM Webcast

• Inside Microsoft IT - Implementing Disaster Recovery in the Datacenter
  Published: 04/23/2012
  Is your organization ready if disaster strikes? Paul MacAree, Microsoft IT Senior Project Manager, and Angus Drummond, Microsoft IT Principal Service Engineer, discuss how Microsoft is preparing its datacenters for the worst case scenario. Listen in for advice on protecting your business from outages.
  TechNet Radio

• Inside Microsoft IT - Rolling out BitLocker Administration and Monitoring at Microsoft
  Published: 04/23/2012
  Damon Rutherford, Microsoft IT Senior Program Manager, and Eric Leanard, Microsoft IT Principal Security Engineer, discuss the new Microsoft BitLocker Administration and Monitoring tool in Windows 7. This new tool helps you enforce BitLocker compliance with a built in reporting feature and allows you to recover your recovery password to access a hard drive if you’ve been locked out.
  TechNet Radio

• Integrating Microsoft Dynamics AX 2012 with SAP for Expense Management
  Published: 11/28/2011
  Learn how Microsoft standardized on one solution, globally, for employee expense management. Integrating Dynamics AX 2012 with SAP For expense management achieved greater policy enforcement, improved flexibility to react to changing business conditions, and reduced long term maintenance costs while enabling future business capabilities.
  IT Pro Webcast

• Interactive Web Technologies Deliver Financial Message to Investors and Analysts
  Published: 06/10/2011
  The Microsoft Investor Relations website is a tool for communicating the company's strategy, financial data, outlook, and performance to influence market perception. The team that operates this site used the Microsoft Silverlight browser plug-in and Extensible Business Reporting Language (XBRL) to develop a more interactive and data-rich experience, making the site more usable.
  Business Case Study

• Internet Information Services 7.0 in Windows Server 2008 Provides an Improved Web and Application Platform
  Published: 10/18/2007 Technical White Paper added: 04/10/2008
  Internet Information Services 7.0 in Windows Server 2008 provides management, security, performance and extensibility improvements when Windows Server 2008 is deployed to host and manage applications and services that run on the server and/or over the Web.
  Technical White Paper | IT Pro Webcast | TechNet Radio | WMA | MP3

• IT Showcase On: Adopting Cloud Services at Microsoft
  Published: 04/03/2012
  Microsoft Information Technology (MSIT) is adopting cloud computing as the first choice for developing new IT solutions and applications. Cloud computing is providing a new way to develop and imagine IT at Microsoft.
  Quick Reference Guide

• IT Showcase On: Business Intelligence (BI)
  Published: 12/12/2011
  The Microsoft IT leadership team uses Microsoft Business Intelligence (BI) solutions for measuring IT’s performance as an organization. Learn how Microsoft IT is uses BI solutions to strengthen partnerships, automate KPI production, simplify data consumption and provide user self-service for reporting and analysis.
  Quick Reference Guide

• IT Showcase On: How Microsoft IT Deployed Windows 8 Release Preview
  Published: 07/26/2012
  Windows 8 is reimagined and reinvented from a solid core of Windows 7 speed and reliability with an all-new touch interface. MSIT has created a seamless user experience with improved image creation, deployment processes and a community based support model called //Pointers.
  Quick Reference Guide

• IT Showcase On: Microsoft Dynamics AX
  Published: 06/19/2012
  Review examples of how Dynamics AX supports the Microsoft IT ERP strategy to provide strategic insight and productivity for the business. Microsoft IT discusses how solutions have been implemented using the extensibility and interoperability of Dynamics AX across different business workloads.
  Quick Reference Guide

• IT Showcase On: Microsoft Dynamics CRM
  Updated: 01/31/2013
  Dynamics CRM is used in a variety of functions at Microsoft such as with IT-to-business relationship management and sales force automation among various sales groups. It is used online and on-premises. Microsoft IT discusses how solutions have been implemented using the extensibility and interoperability of Dynamics CRM across different business workloads.
  Quick Reference Guide

• IT Showcase On: Microsoft Exchange Server 2010 Deployment
  Published: 04/04/2011
  By replacing Exchange Server 2007 servers with servers running Exchange Server 2010, Microsoft IT created new opportunities to drive down costs and system complexities while at the same time increasing security and deploying new features not available in previous versions of Exchange Server.
  Quick Reference Guide

• IT Showcase On: Microsoft IT's Hybrid Cloud Strategy
  Published: 03/13/2013
  Microsoft IT Has Cloud Power. Learn how Microsoft IT is using Windows Azure to move existing applications to the cloud and creating new applications for the cloud.
  Quick Reference Guide

• IT Showcase On: Microsoft Lync Deployment
  Published: 12/12/2011
  Microsoft IT (MSIT) replaced PBX systems in seven sites located in the three major regions. MSIT implemented user adoption strategies that resulted in a very successful deployment with high user satisfaction scores.
  Quick Reference Guide

• IT Showcase On: Microsoft SharePoint
  Published: 05/13/2011
  Microsoft IT manages 29.9 TB of SharePoint data. Learn how Microsoft IT uses infrastructure and governance policies to get in front of demand to manage tremendous site growth.
  Quick Reference Guide

• IT Showcase On: Windows 7 Deployment
  Published: 02/18/2011
  Describes Microsoft IT's experience deploying Windows 7, including installation scenarios, deployment and support metrics, feature benefits based on Microsoft IT's experience, and recommendations for a successful deployment.
  Quick Reference Guide

• IT Showcase On: Windows Azure
  Published: 12/01/2010 updated: 04/12/2012
  Microsoft IT Has Cloud Power. Learn how Microsoft IT is using Windows Azure to move existing applications to the cloud and creating new applications for the cloud.
  Quick Reference Guide

• Leveraging Software to Reduce Energy Consumption
  Published: 05/02/2009 Article added: 10/08/2009
  Faced with data center capacity limitations, soaring server use and increased energy consumption, Microsoft IT (MS IT) organized for and developed an Environmental Sustainability (ES) plan. Aimed at reducing the environmental impact of Microsoft, the ES plan includes the strategy of using software to reduce the energy consumption of software-driven devices.
  Article | Video

• Leveraging Windows Server 2008 for File Serving in Microsoft IT
  Published: 06/11/2008
  Microsoft IT deployed Windows Server 2008 to support the File Server workload for 50,000 users. Systems Engineers detail the performance improvements realized from the upgrade-migration and deployment strategies used to gain maximum benefit.
  IT Pro Webcast

• Line of Business Client Application Compatibility Testing at Microsoft
  Published: 11/28/2007 Technical White Paper added: 03/18/2008
  Provides an overview of the Microsoft IT Application Compatibility Testing Program, which enables Microsoft to smoothly upgrade desktop software and operating systems in its business units and to provide product development teams with feedback from real-world application compatibility testing.
  Technical White Paper | MP3

M - N

• Maintaining High Availability for Microsoft.com
  Published: 12/14/2009 Article added: 03/04/2010 Video added: 01/11/2011 TechNet Radio added: 10/26/2011
  Managing a Web infrastructure is not an easy task. Learn how Microsoft IT maintains one of the highest availability in the industry while supporting 300 million/month unique users, 200 million daily page views, and an average of 555,000 connections to a total of 112 Web servers.
  Article | TDM Webcast | Video | TechNet Radio

• Manage, Monitor, and Report: Implementing a Power Management Strategy with System Center Configuration Manager 2007 R3
  Published: 10/28/2010 Video added: 01/31/2011
  Using System Center Configuration Manager 2007 R3, Microsoft IT deployed a client power management solution to 165,000 desktop and laptop computers. Through new tools that enable centralized management, powerful reporting, and a deep understanding of current power settings, power saving opportunities were assessed, and energy and cost savings were realized. The solution provides a high degree of flexibility, and different levels of enforcement.
  Technical White Paper | Video

• Manageability Services at Microsoft
  Published: 04/07/2005 Updated: 12/28/2006
  Overview of how the Microsoft Manageability Services group operates and changes the global Microsoft Information Technology environment utilizing the Microsoft Operations Framework with Systems Management Server and Microsoft Operations Manager.
  PowerPoint Presentation

• Managing a Global Internal Helpdesk with Outsourcing and Call-Avoidance Techniques
  Published: 10/12/2007
  Does your organization manage an internal helpdesk? Microsoft IT manages a global internal helpdesk that receives 63,000 contacts per month. To improve the client support experience and productivity while reducing costs Microsoft IT took two approaches: off-shoring and outsourcing the internal helpdesk (including Service Desk and Deskside support), and developing a number of call avoidance techniques. Join this webcast to hear first-hand the benefits and lessons learned from outsourcing, as well as the programmatic approach and high client satisfaction for problem resolution and call reduction through call avoidance techniques.
  TDM Webcast | WMA | MP3

• Managing a Parallel Upgrade to SharePoint 2010
  Published: 01/11/2011
  There are two basic approaches to upgrade: in-place and database attach. In addition, there are various techniques you can use to combine aspects of these basic approaches to mitigate downtime or potentially improve performance. Microsoft IT opted to run parallel upgrades to mitigate downtime. This video explores the various options and the benefits Microsoft IT experienced throughout the migration.
  Video

• Managing Client Data Backup, Storage and Management at Microsoft
  Published: 06/20/2011 TechNet Radio added: 11/07/2011
  Client data backup, storage and management at Microsoft refers to the methods, services and processes involved in managing both corporate and personal data for client machines. It can also refer to the sharing of data between employees, teams or groups. Microsoft IT is working on validating a number of scenarios and solutions that over the next three years, will lead to a comprehensive end user data management strategy for the company. Today, we offer IntelliMirror Folder Redirection (User State Virtualization), System Center Data Protection Manager (DPM) for Client data backup, and Virtual File Storage (VFS) service.
  Video | TechNet Radio

• Managing Fabless Semiconductor Manufacturing by Using Microsoft Dynamics AX
  Published: 03/13/2006
  Discussion and video on Microsoft IT's internal experience with Microsoft Dynamics AX. Highlights how the Silicon Operations group at the Microsoft Home and Entertainment Division leveraged Microsoft Dynamics AX to set up fabless semiconductor manufacturing. This brought about a reduction in the cost of producing the Graphics Processing Unit for the Microsoft Xbox 360 video game and entertainment system, and helped to beat the competition to market.
  Technical Case Study | PowerPoint Presentation | Video

• Managing Information Exchange Agreements based on Microsoft Office System Technologies
  Published: 07/18/2007
  To help the Microsoft Legal and Corporate Affairs (LCA) team protect the company's intellectual property, Microsoft IT implemented a management solution for Information Exchange Agreements (IEAs). Based on the 2007 Microsoft Office system, the IEA solution centralizes contract assembly processes and ensures contract consistency across all of Microsoft. This centralization reduces administrative and legal costs that are associated with establishing and managing business relationships across Microsoft subsidiaries.
  Technical Case Study | PowerPoint Presentation

• Managing Line of Business Applications using Microsoft System Center Operations Manager 2007
  Published: 03/19/2007
  Describes how business group at Microsoft can now monitor their own applications using the new management packs in System Center Operations Manager (Ops Mgr 2007). IT customers can create their own management packs, set collections, and measure what really matters. Ops Mgr 2007 improves the efficiency of IT operations by enabling configuration management, resource management, upgrades, and automation of operational processes from a system instead of individual application view.
  Technical Solution Brief | PowerPoint Presentation

• Managing Network Access Protection at Microsoft
  Published: 10/08/2008 Podcasts added: 11/26/2008 Technical White Paper added: 06/24/2009
  Network Access Protection (NAP) is a powerful new Windows Server 2008 feature that can help protect networks from malicious software (malware) and other threats. Describes how organizations can use NAP to institute requirements for accessing a network, create policies that check for compliance with those requirements, and update and manage devices that are not in compliance.
  Technical White Paper | IT Pro Webcast | WMA | MP3

• Managing Network Health Using Network Access Protection
  Published: 05/02/2007
  Network Access Protection is a powerful new tool available with Windows Longhorn for protecting the network from malware and other threats. Using NAP the administrator can institute requirements for accessing the network, create policies that check for compliance to those requirements, and means to update and manage devices that are not in compliance. Learn how NAP can be used in your network to report on health policy compliance and take action to address identified risks.
  IT Pro Webcast

• Managing the Calendaring and Collaboration Process By Using Exchange Server 2007 Web Services
  Published: 10/23/2007 PowerPoint Presentation added: 01/16/2008
  Two distinct groups at Microsoft have the challenging task of scheduling thousands of people for speaking engagements or for job interviews each year. Understand how Microsoft used Exchange Server 2007 Web Services to automate a near real-time solution to create integrated communication and collaboration; one that can display multiple meetings and multiple presenters per meeting; within its own enterprise using an improved development toolset that offers better functionality than previously available from Microsoft.
  Technical Case Study | PowerPoint Presentation

• Managing Windows 7 and Windows 8 Side-by-Side
  Published: 03/28/2013
  This white paper discusses the planning, line-of-business application compatibility, imaging, security, and backend system considerations and experiences of the Microsoft IT team when managing desktop and laptop machines running Windows 8 and Windows 7 within the same corporate network. Many of the techniques and best practices described in this paper can be employed by other companies to help them streamline their side-by-side client system management processes – and ultimately to ease their transition to Windows 8.
  Technical White Paper

• Maturing Deployment Methodology Yields Streamlined Windows 7 Deployment
  Published: 07/01/2009 Article added: 10/20/2009
  Windows 7 deployment goals have been exceeded and Helpdesk call volume is below anticipated levels. Microsoft IT delivered on a Windows 7 deployment plan that minimized end user disruption. Investments in communications and productivity materials support a prepared end user population.
  Article | Video

• Measuring and Driving Microsoft IT Using Microsoft BI Solutions
  Published: 09/30/2011
  The Microsoft IT leadership team uses Microsoft Business Intelligence (BI) solutions for measuring IT’s performance as an organization. Learn how Microsoft IT is uses BI solutions to strengthen partnerships, automate KPI production, simplify data consumption and provide user self-service for reporting and analysis.
  TDM Webcast

• Microsoft Application Virtualization: Sequencing Applications for Deployment at Microsoft
  Published: 05/20/2009
  Application Virtualization (App-V) sequencing consists of application categorization, package engineering, and dependency management. Thoughtful sequencing maintains the performance and functionality of virtual applications, resulting in a positive end user experience. This content provides an introduction to the tasks and standards that Microsoft considers when sequencing applications.
  Technical Case Study

• Microsoft Builds a Green Campus to Save Costs and Reduce Carbon Footprint
  Published: 04/19/2010
  Microsoft incorporated environmental sustainability into the construction and operation of an expanded campus in China. The project is expected to provide a return on investment in terms of cost savings, cost avoidance, and strategic value.
  Technical Case Study

• Microsoft CIO and CES Lead Environmental Sustainability Efforts
  Published: 06/18/2010
  Microsoft Chief Information Officer (CIO) Tony Scott and Microsoft Chief Environmental Strategist (CES) Rob Bernard work in partnership to achieve Microsoft's environmental sustainability objectives. Goals include a reduction in overall electricity consumption, improved utilization of IT equipment and technology solutions, and the development of more efficient products.
  Article

• Microsoft CIO Discusses Transforming IT with Cloud Services
  Published: 05/11/2012
  Microsoft CIO Tony Scott provides insights on benefits, time to market, employee productivity and cost by using cloud services.
  Video - Part 1 | Video - Part 2

• Microsoft CIO Talks About the Importance of Consumerization of IT
  Published: 12/16/2011 Article added: 02/28/2012
  Microsoft IT CIO talks about the trends in the industry and how Consumerization of IT affects how Microsoft balances between hardware, productivity and software and security. Learn from Tony Scott on what keeps him up at night in relation to Consumer trends and how Microsoft is managing this within IT.
  Article | Video

• Microsoft CIO Tony Scott Talks About Critical Trends Within IT in 2010
  Published: 02/24/2010
  Microsoft Chief Information Officer Tony Scott talks about critical trends facing the IT industry in 2010, including cloud computing, virtualization, and the ongoing need to reduce costs and improve efficiency.
  Video

• Microsoft Consolidated Business Intelligence Portal Lowers Costs
  Published: 08/11/2009 Article added: 11/24/2009
  A single, consolidated business intelligence portal helps Microsoft streamline business processes and lower costs. Users can share business information securely across the enterprise, and can view and organize reports with ease.
  Article | Video

• Microsoft Cuts Costs and Improves Access to Information with Enhanced Data Warehouse
  Published: 12/12/2011
  To improve management of human resources information, Microsoft needed to accelerate query performance and ease maintenance. To accomplish these goals, the company deployed its new data warehouse technology. The solution tripled performance while simplifying management, and both users and engineers are more productive.
  Business Case Study

• Microsoft Deploys Innovative Solution That Reports Near-Real-Time Data
  Published: 06/07/2011
  Always looking for ways to improve efficiency, Microsoft wanted its executives and finance managers to be able to create near-real-time operating reports. The company also sought to increase system availability and cut costs. In 2011, Microsoft deployed a mission-critical reporting solution that uses high-availability features in Microsoft SQL Server 2008 R2 to move data between online transaction processing systems, data marts, and a reporting server—instead of using the traditional extract, transform, and load operations. The highly scalable solution also splits each 250-gigabyte data mart based on the age of information. As a result, data marts are updated every 7 minutes so that users can create accurate reports around the clock. The company has also increased data availability, reduced server footprint by 72 percent, sped system performance, and improved agility.
  Business Case Study

• Microsoft Excel 2010 Get Started
  Published: 03/30/2012
  Use this guide to learn about some of the new and improved features which are available in Microsoft Excel 2010.
  Work Smart Guide

• Microsoft IT Accelerates Migration of Microsoft.com to the Windows Azure Platform
  Published: 09/02/2010
  The Video Showcase site on Microsoft.com hosts thousands of videos and other rich media content that hundreds of thousands of customers worldwide view every day. Learn how Microsoft Information Technology (MSIT) quickly built and deployed the Social eXperience Platform (SXP) on the Windows Azure technology platform to enable social media capabilities across Microsoft.com.
  Article

• Microsoft IT Builds a Field Dashboard to Improve Business and Marketing Operations
  Published: 05/07/2013
  Microsoft IT collaborated with the company's Corporate Business to design and implement a new global scorecard solution that enables Field Leadership to manage the health of their business, to make decisions to improve their subsidiary scorecard results, and to help them prepare for the corporate and area business review processes.
  Business Case Study

• Microsoft IT Business Case for the Global Sales Experience, Powered by Microsoft Dynamics CRM
  Published: 07/21/2009 TDM Webcast added: 09/25/2009
  Microsoft IT created a compelling business case for the design and deployment of a user-centered Global Sales Experience platform based on Microsoft Dynamics CRM. This platform improves the efficiency and effectiveness of the sales and marketing workforce while reducing total cost of ownership of sales force automation.
  Business Case Study | TDM Webcast

• Microsoft IT CIO Office Scorecards – Delivering Dashboards from KPI Catalog to the Masses
  Published: 03/22/2011 Video added: 05/04/2011
  See a live demo of how Microsoft IT and specifically Office of the CIO is managing and delivering scorecards to the masses at Microsoft using SharePoint, using Excel, PerformancePoint, SQL Server Reporting Services 2008 R2, and other Microsoft BI products. We will showcase and share technical details and best practices on how Microsoft IT has created a solution (as part of EDW strategy) to consolidate various scorecards and KPIs into a single enterprise KPI catalog and a BI portal. Scorecard team delivers integrated scorecards to IT Leadership and a broad hierarchy of reporting levels (from the COO/CIO to individual IT organizations). Learn best practices from years of delivering scorecards to the masses at Microsoft.
  IT Pro Webcast | Video

• Microsoft IT CISO Perspective on Cloud Security
  Published: 01/14/2011 TechNet Radio added 02/28/2011
  The promise of cloud computing is great and yet this new computing paradigm presents new challenges in the area of information security. In this session, you will hear directly from Microsoft's CISO as he shares his perspective on cloud security. Items will include privacy and security implications of the cloud, maintaining a secure posture of your IT portfolio in the cloud, and sharing some of our current challenges and what we are doing to address these challenges.
  Video | TechNet Radio

• Microsoft IT Creates a Modern IT Experience through the Windows 8 Ecosystem
  Published: 03/15/2013
  Consumerization trends require IT organizations to do a number of paradigm shifts to support a proliferation of new devices and technologies in the workplace. Learn more about these paradigm shifts and how Microsoft IT is creating a Modern IT Experience at Microsoft through the end-to-end Windows 8 Ecosystem.
  Article

• Microsoft IT Datacenter Virtualization Past, Present and Futures
  Published: 01/11/2011
  Discusses Microsoft IT's deployment of Microsoft Server Virtualization. Microsoft Hyper-V is designed to service machine virtualization needs for server consolidation and virtual desktop infrastructures. Hyper-V, which is available in Windows Server 2008 R1, Windows Server 2008 R2, and dedicated Hyper-V Server products, allows multiple virtual machines (VMs) to run concurrently on the same physical server resulting in significant cost savings in hardware consolidation and energy usage.
  Video

• Microsoft IT Deployment of System Center Data Protection Manager 2007
  Published: 10/17/2007 Technical Case Study added: 11/29/2007
  Microsoft System Center Data Protection Manager 2007 (DPM) optimizes and speeds disk-based backup and recovery, delivers consistent data protection, and increases an IT organization's operational efficiencies. Data Protection Manager 2007 delivers business value, Integrated Archive Support and Native Application Support for Exchange, SQL database, file server protection and restoration, reporting functionality, and scalability.
  Technical Case Study | IT Pro Webcast | WMA | MP3

• Microsoft IT Deployed and Manages a Hybrid Model of Exchange Online
  Published: 06/21/2012
  A hybrid messaging deployment offers the possibility to have some mailboxes located on-premises while others reside in the cloud. Microsoft IT shares its planning and deployment experiences of a hybrid Microsoft Office 365 hybrid messaging solution.
  Technical White Paper

• Microsoft IT Deploys Internet Explorer 9
  Published: 06/08/2011 Quick Reference Guide added: 06/27/2011
  Microsoft Information Technology (Microsoft IT) worked closely with the Internet Explorer product team to test and deploy Windows Internet Explorer 9 across the enterprise. This content discusses the testing and deployment strategy that delivered Windows Internet Explorer 9 to more than 100,000 desktop computers around the world. Learn how Microsoft used its own deployment tools and management technologies to reduce the time, cost and complexity of planning, building, and deploying Internet Explorer 9.
  Technical White Paper | Quick Reference Guide

• Microsoft IT Deploys Microsoft BitLocker Administration and Monitoring
  Published: 10/07/2011
  Microsoft IT deployed Microsoft BitLocker Administration and Monitoring into their environment. By taking a staged and well-planned approach, they were able to transition BitLocker Drive Encryption management to the Microsoft BitLocker Administration and Monitoring infrastructure, resulting in several important benefits.
  Technical Case Study

• Microsoft IT Design Patterns used to Deliver Agile Business Intelligence Solutions for Microsoft Executives
  Published: 11/19/2008
  Find out how Microsoft IT overcame data disparity, security, and manageability challenges to deliver an executive-level Business Intelligence (BI) reporting solution. By using and extending Microsoft SQL Server 2008 and Analysis Services, several disparate solutions were eliminated, costs were reduced by $2M per year, and a common Key Performance Indicator (KPI) and metrics catalog that supports multiple presentation formats was provided.
  IT Pro Webcast

• Microsoft IT Designs Re-Usable MOSS 2007 Solution Building Blocks for Microsoft Internal Portals
  Published: 11/19/2008
  Learn how Microsoft IT designs re-usable MOSS 2007 solution building blocks for Microsoft internal portals. Includes lessons learned in solving business problems with MOSS 2007, how Microsoft IT manages deployments and the development process.
  IT Pro Webcast

• Microsoft IT Developing Applications with Microsoft Azure
  Published: 01/14/2011 TechNet Radio added 03/17/2011
  This content discusses the real-world experiences from Microsoft IT and the social and video experience platform hosted on Windows Azure that powers the Microsoft.com Showcase and cloud sites.
  Video | TechNet Radio

• Microsoft IT Enterprise Architecture and the Cloud
  Published: 01/14/2011 TechNet Radio added 03/17/2011
  Migrating an IT department to the cloud impacts more than just IT architecture, business processes, applications, employees, and facilities. Microsoft IT has the experience to tell what it means to its customers based on its ongoing experiences. Key subject matter experts explain how Microsoft IT architecture will be integrated to the cloud and what nirvana looks like to its Chief Technology Officer.
  Video | TechNet Radio

• Microsoft IT Helpdesk – A Face-to-Face Revolution
  Published: 03/07/2011 Video added 05/06/2011
  Microsoft Information Technology (Microsoft IT) Tech Link centers provide Microsoft employees and vendors with a walk-in location where they receive face-to-face troubleshooting support from the Microsoft IT group's (MSIT) personnel. Utilizing Tech Link enables users to receive timely resolutions to their software and hardware issues, and examine and test the most-current MSIT-approved hardware. This improves user satisfaction, and employee and corporate productivity.
  Business Case Study | Video

• Microsoft IT Increases Security and Streamlines Antimalware Management by Using Microsoft Forefront Endpoint Protection 2010
  Published: 12/21/2010 IT Pro Webcast added: 01/14/2011
  Microsoft Information Technology (Microsoft IT) deployed Microsoft Forefront Endpoint Protection 2010 to simplify and improve endpoint protection. Because Forefront Endpoint Protection 2010 builds on Microsoft System Center Configuration Manager 2007 R2 and R3, Microsoft IT was able to use its existing infrastructure to implement a centralized antimalware management and reporting solution that provides a holistic view of more than 100,000 clients' malware status and reduces the number of systems running outdated malware definitions. Using Forefront Endpoint Protection, Microsoft IT improved their SLA for antimalware policy deployment from more than a day to four hours.
  Technical Case Study | IT Pro Webcast

• Microsoft IT Inspires Employee Software Adoption Using Marketing Principles
  Published: 04/02/2013
  Microsoft continually deploys new software products, often in rapid succession, and employees may face competing demands. To improve adoption, Microsoft IT dedicated resources, refreshed its visual identity, and enhanced change management using marketing and communications principles.
  Business Case Study

• Microsoft IT Integrates Windows Azure BLOB Storage for Real-time Document Management
  Published: 05/11/2012
  Learn how Microsoft IT integrates Azure Storage as a service to provide scale, performance and real-time Journal Entry approval and management.
  Video

• Microsoft IT Leads User Centric Change for Business Impact with Windows 7
  Published: 01/12/2010
  Learn how and why Microsoft IT invested in creating a marketing and communications competency across the organization, with Windows 7 as a case study. This focus and integration in planning led to improved productivity and satisfaction, a better user experience, adoption velocity of Windows 7, and cost savings for IT.
  Video

• Microsoft IT Leverages its Compute Service to Virtualize SharePoint 2010
  Published: 06/09/2011
  Microsoft IT piloted the deployment of a virtualized Microsoft SharePoint 2010 environment using the Compute Service, which provides high density compute servers and virtual machines (VMs) to the business. The SharePoint team saw the collaboration as a way to reduce operational costs and complexity, and the Compute Service team viewed it as an opportunity to significantly enhance its infrastructure capabilities. In addition to driving down costs, the partnership helped mature the Compute Service, because it allowed the team to identify and address a business gap by upgrading its physical infrastructure.
  Article

• Microsoft IT Leverages Risk and Health Assessment Programs
  Published: 09/30/2011 Technical Case Study added: 12/7/2011
  For Premier customers, Microsoft offers a variety of risk and health assessment tools and programs to help you maximize your Microsoft investment, reduce business risks and gain critical insights into the health of your environment. Today, the programs include Windows Desktop, SQL Server, Active Directory, SharePoint Server and Exchange Server. Learn how Microsoft IT is leveraging these programs to improve the health of its environment.
  Technical Case Study | IT Pro Webcast

• Microsoft IT Processes Improve Deployment of Carrier-Provided Multiprotocol Label Switching
  Published: 06/27/2012
  Microsoft IT decided to implement CMPLS for its corporate network but first had to develop processes and best practices to overcome challenges related to the complexity of both the technology and business requirements.
  Technical Case Study

• Microsoft IT Reduces Identity Management Costs
  Published: 06/01/2010
  Microsoft Information Technology (Microsoft IT) faces a unique set of identity management challenges because of the large number of user accounts, distribution and security groups, and corporate applications at Microsoft. By migrating more than 50,000 users to Microsoft Forefront Identity Manager 2010, Microsoft IT saved U.S.$150,000 in the first 10 weeks and reduced the time required to fulfill password-reset requests by 92 percent.
  Business Case Study

• Microsoft IT Reduces Troubleshooting Challenges with Microsoft Diagnostic and Recovery Toolset
  Published: 03/22/2012
  Microsoft Diagnostic and Recovery Toolset, commonly known as DaRT, is a core component of the Microsoft Desktop Optimization Pack for Software Assurance (MDOP). DaRT helps IT teams make PCs safer to use, keeps employees productive, and enables desktops that are easier and less expensive to manage. See how Microsoft IT used DaRT to help administrators easily recover PCs that have become unusable, rapidly diagnose probable causes of issues, and quickly repair unbootable or locked-out systems, all faster than the average time it takes to reimage the machine.
  Technical Case Study

• Microsoft IT Replaces Siebel with Dynamics CRM
  Published: 05/24/2012
  By retiring Seibel and replacing with the Global Sales Experience (GSX) solution powered by Dynamics CRM, Microsoft IT has been able to introduce simplicity for IT, agility and value for the business. This document provides an overview of how Microsoft IT introduced new governance models to rationalize down and upstream applications, access policy management to provide the right data to the right people and increase the time to market of new sales programs.
  Business Case Study

• Microsoft IT Saves Storage Costs using Windows Server 2012 Deduplication
  Published: 11/07/2012
  Microsoft IT uses Windows Server 2012 to deliver the best experience for employees by delivering data deduplication. Data deduplication involves finding and removing duplication within data without compromising its fidelity or integrity. The goal is to store more data in less space and redundant copies of the data are replaced by a reference to the single copy. IT optimizes data storage by leveraging capacity optimization, scale/performance, reliability/data integrity, bandwidth efficiency in conjunction with BranchCache and optimization management features of Windows Server 2012.
  Video

• Microsoft IT Streamlines Regulatory Compliance
  Published: 02/17/2009
  Learn how Microsoft IT uses a holistic approach to address the ever-increasing complexity of regulatory compliance. This continually evolving system combines different regulatory frameworks into a single overarching process, and uses standardized tools to test similar controls. By combining tools and using a clearly defined role-based accountability model, Microsoft IT streamlines business processes, reduces duplication of effort, and makes business units more operationally efficient.
  Technical Case Study

• Microsoft IT Strengthens Security with Data Loss Prevention
  Published: 11/16/2009 Article added: 11/23/2009
  With information residing in a multitude of places, enterprises face growing risks of inadvertent or malicious leaks. The integration of Active Directory Rights Management Services into RSA Data Loss Prevention products provides a very effective solution for Microsoft IT to locate and protect sensitive data.
  TDM Webcast | Article

• Microsoft IT Tests Line of Business Application Compatibility for Internet Explorer 9
  Published: 03/21/2011
  For the IE9 Beta deployment, Microsoft IT tested more internal applications and websites than ever to ensure high compatibility for the internal launch. This is a discussion of that process and related challenges and best practices. Today, compatibility is higher than it was for IE8.
  Article

• Microsoft IT Uses File Classification Infrastructure to Help Secure Personally Identifiable Information
  Published: 05/11/2011
  Learn how Microsoft Information Technology (IT) used File Classification Infrastructure (FCI) to create a solution to automatically classify, manage, and protect sensitive data, including personally identifiable information and financial information. Using the new FCI-based solution, Microsoft IT can obtain file-level details about content sensitivity while reducing misclassification of personally identifiable information from 30% to 3%. The new solution enables risk mitigation for sensitive data by using automatically applied controls. Ultimately, this solution helped Microsoft IT achieve industry best practices for regulatory compliance.
  Technical Case Study

• Microsoft IT Uses File Classification Infrastructure to Help Secure Personally Identifiable Information
  Published: 06/21/2012
  Learn how Microsoft IT used File Classification Infrastructure to improve governance and security for Microsoft Global Payroll, and the upcoming plans for using the new Dynamic Access Control in Windows Server 2012.
  Video

• Microsoft IT Uses SQL Server 2012 to Drive Broad Business Insight and Speed Application Time to Market
  Published: 06/26/2012
  SQL 2012 offers new levels of performance, availability, BI insight, extensibility and cloud integration. Learn how Microsoft IT is integrating new SQL 2012 capabilities across its application portfolio and the results being achieved.
  Video

• Microsoft IT Uses System Center 2012 Endpoint Protection for Unified Security and Management
  Published: 05/31/2012
  System Center 2012 Configuration Manager provides key management capabilities around application delivery, desktop virtualization, device management, and security that make it possible to enable productivity amidst device proliferation while also reducing costs. In the 2012 release, Configuration Manager takes a new "user-centric" approach to application delivery. Users can establish policies and relationship rules that allow Configuration Manager to evaluate user identity, application dependencies, device type, and network connection in order to deliver the optimum application experience to users from whatever device or devices they happen to be using.
  Technical Case Study

• Microsoft IT's Benefits of a Server Core Installation of Windows Server 2008
  Published: 03/07/2008
  Server Core is a minimal installation option for the Windows Server 2008 operating system that does not provide a fully integrated graphical user interface (GUI) or other components and applications that are not required for supported server roles and features. A Server Core installation helps reduce the attack surface and allows for easier installation and configuration management.
  Article

• Microsoft IT's Lessons Learned: Moving Applications to the Cloud
  Published: 01/14/2011
  Microsoft IT is working hard to migrate existing applications to Windows Azure and the commitment has been made to take maximum advantage of Windows Azure when deploying new applications. Gain a quick set of lessons learned and how they are being applied on the journey to Windows Azure. Training readiness and organizational preparation for Azure are also important topics which are covered.
  Video

• Microsoft IT's Top Five Management and Operations Features in Window Server 2008
  Published: 03/07/2008
  Although the deployment of the Windows Server 2008 operating system is still in its relatively early stages, Microsoft Information Technology (Microsoft IT) has already discovered noticeable benefits in the day-to-day management and operation of its network environment as Windows Server 2008 makes its debut in data centers across the enterprise.
  Article

• Microsoft IT's Top 10 SQL Server 2008 Features
  Published: 06/11/2010
  Today, more than 4,700 Microsoft SQL Server 2008 instances with about 100,000 databases on dedicated hosts support 1,300 applications across several teams in Microsoft Information Technology (Microsoft IT). Because it has deployed SQL Server 2008 since early beta, Microsoft IT has had time to assess and report the top 10 features of the product in its environment. Read a short description of each feature and how Microsoft IT is taking advantage of it.
  Article

• Microsoft Leverages Microsoft Dynamics AX to Manufacture Software Media
  Published: 07/07/2006
  Video on Microsoft IT's internal experience with Microsoft Dynamics AX. The video highlights how Microsoft Operations Puerto Rico set up an end to end supply chain management system that will scale the operation from production 20 million CDs to 80 Million CD and DVDs.
  Content Summary | Video | Video (ZIP File)

• Microsoft Monitors 12,000 URLs More Efficiently with System Center Operations Manager 2007 R2
  Published: 12/08/2009 Video added: 06/20/2011
  In today's economic climate, doing more with less is a requirement. The Microsoft Managed Services Division uses Microsoft System Center Operations Manager 2007 R2 to deliver improved manageability while also reducing hardware, development, and staffing costs.
  Article | Video

• Microsoft Office 2010 User Interface Get Started
  Published: 11/30/2011 Updated: 03/30/2012
  Use this guide to learn more about Office 2010 user interface new features.
  Work Smart Guide

• Microsoft Office SharePoint Server 2007 Hosting
  Published: 05/22/2007 PowerPoint Presentation added: 05/25/2007
  This technical white paper details the deployment of Office SharePoint Server 2007 within Microsoft, including the benefits and lessons learned, which may be helpful to other enterprises considering a large-scale implementation of Office SharePoint Server 2007.
  Technical White Paper | PowerPoint Presentation | IT Pro Webcast | TechNet Radio | WMA | MP3

• Microsoft Office Tasks Get Started
  Published: 04/16/2009
  Use Outlook Tasks to organize your time and your work. Work across applications with Tasks integrated across Outlook, SharePoint, and OneNote.
  Work Smart Guide

• Microsoft Operations Manager 2005 Custom Management Pack Development at Microsoft
  Published: 03/22/2005
  Technical discussion on the process that Microsoft IT uses to plan, develop, and deploy Microsoft Operations Manager (MOM) management packs for internal line of business (LOB) applications. Microsoft IT uses MOM to monitor the health of its infrastructure and applications. Microsoft develops and deploys custom MOM management packs for each of about 400 critical internal LOB applications.
  Note on IT | IT Pro Webcast

• Microsoft Partners Gain Ease of Use with Opportunity Pipeline Tool
  Published: 07/01/2011
  Needing to replace an old Siebel-based system, Microsoft IT and the Worldwide Partner Group worked together to create the Partner Sales Exchange partner opportunity pipeline management system using Microsoft Silverlight 4.0 and Microsoft Dynamics CRM 4.0.
  Technical Case Study

• Microsoft PowerPoint 2010 Get Started
  Published: 03/30/2012
  Use this guide to learn about the new features of Microsoft PowerPoint 2010.
  Work Smart Guide

• Microsoft Word 2010 Get Started
  Published: 03/30/2012
  Use this guide to learn about some of the new and improved features which are available in Microsoft Word 2010.
  Work Smart Guide

• Microsoft.com Scales Using Windows Server 2012
  Published: 12/10/2012
  Microsoft IT uses Windows Server 2012 to improve microsoft.com front-end web server performance and efficiency while maintaining peak availability.
  Quick Reference Guide

• Migrating from SharePoint 2003 to SharePoint Server 2007
  Published: 11/18/2008
  Detailed discussion of Microsoft IT's upgrade and migration from Microsoft Office SharePoint 2003 to Microsoft Office SharePoint Server 2007.
  TechNet Radio

• Migrating Legacy Applications to Windows Azure
  Published: 08/28/2012
  Microsoft Information Technology (Microsoft IT) used the Windows Azure operating system to create a cloud computing–based replacement for a 10-year-old, business-critical licensing application. The new solution uses Remote Desktop Licensing Manager (RD Licensing Manager) to take advantage of the scalability and extensibility benefits of Windows Azure, and to provide increased speed, business continuity capabilities, and cost-effectiveness.
  Technical Case Study

• Migrating the Microsoft Hong Kong Company Store to Windows Azure Simplifies Maintenance and Decreases Costs
  Published 07/06/2011
  Migrating an internal line of business application to Windows Azure has resulted in cost savings, increased availability and an opportunity to learn about using the platform. The experience and lessons learned provide valuable input to future migration project plans.
  Article

• Migrating the Microsoft Partner Network to Windows Azure
  Published: 07/03/2012
  The Microsoft Partner Network (MPN) is a community that helps Microsoft partners reach their full potential. Microsoft Information Technology (MSIT) currently is re-architecting and migrating the Partner Velocity Platform, which represents the core of MPN functionality, to the Windows Azure Platform, to increase partner satisfaction, gain business agility, provide better service-level agreements with Microsoft businesses, and reduce operational costs by more than twenty percent over the next three years.
  Technical Case Study

• Migrating to SharePoint 2010
  Published: 05/05/2011
  Microsoft IT recently completed its migration to SharePoint 2010. When sensible, the team automated its process to improve efficiency. Scripting is shared, including remote installs using PowerShell.
  Video

• Monitoring Applications via the Cloud and Windows Phone 7.5
  Published: 06/11/2012
  Enterprise Commerce IT (ECIT) is designed to provide near-real times status on availability and performance for critical apps in the ECIT ecosystem along with their business process mapping. It is difficult for the business and IT leadership to understand which critical business processes are impacted if a system is down or having issues. Previously monitoring would include: email, ping support staff, and get conflicting messages back. Now with ECIT, monitoring alerts can be sent directly to your Windows Phone 7.5 device wherever you are.
  Video
  

• Monitoring Business Application and Platform Health with Windows Phone and the Cloud
  Published: 02/13/2012
  Learn how Microsoft Information Technology (Microsoft IT) developed a Windows Phone app that provides near real-time status information and alerts by receiving Microsoft System Center Operations Manager 2007 R2 data through the cloud. This new mobile application enables IT administrators, managers, and executives to monitor business-critical platform and application status anywhere they have an Internet connection.
  Technical Case Study

• MS IT Enterprise SharePoint Performance and Optimization
  Published: 09/10/2008
  After deploying Microsoft Office SharePoint Server 2007 in the corporate production environment, Microsoft IT noticed performance issues, especially long page render times, and spikes in disk I/O and CPU utilization. By working to discover root causes, Microsoft IT identified areas of opportunity for performance optimization, including the back-end SQL Server storage subsystem, and front-end IIS servers.
  Technical White Paper

• New FAST Search Solution Speeds Retrieval of Relevant BI Data
  Published: 05/09/2011
  Microsoft IT hosts many terabytes of business critical data inside its Enterprise Database Warehouse (EDW). The data in the warehouse serves a subset of users with standardized reports by the people who know how and where to access these reports. Converging FAST Search for SharePoint 2010 and business intelligence data enables information and management professionals to easily find BI information with more flexible reporting.
  Business Case Study

• Near Real-Time Business Platform and Application Health Monitoring with Windows Phone and the Cloud
  Published: 02/29/2012
  Microsoft Information Technology improved how IT administrators, managers, and executives monitor the health of business-critical platforms and applications by developing a Windows Phone app that receives data through the cloud in near real-time.
  Article

• New Storage Designs for Exchange Server 2007 in Microsoft IT
  Published: 12/10/2007 Technical White Paper added: 04/07/2008 PowerPoint Presentation added: 05/05/2008
  Exchange Server 2007 enables large accounts to replace SAN with DAS solutions and still maintain high availability standards. With 64 bit and lower IOPS, customers have the ability to go for lower cost storage technology. CCR enables high-availability with DAS. Disk-based backup solutions can enable IT organizations to eliminate tape backups and achieve associated cost savings.
  Technical White Paper | PowerPoint Presentation | IT Pro Webcast | WMA | MP3

• Next-Generation Intranet Using SharePoint
  Published: 06/22/2012
  Employees at Microsoft are more connected and productive because Microsoft IT is building them a modern intranet. The Next-Generation Intranet is a set of services and experiences based on SharePoint and other technologies for employees to communicate, share, and learn from one another.
  Video 1 | Video 2 | Video 3

O - S

• Office SharePoint Workspace Get Started
  Published: 11/30/2010
  Microsoft SharePoint Workspace 2010 is a client application that offers a seamless experience when you work online and offline with document libraries and lists on Microsoft SharePoint Server 2010 and Microsoft SharePoint Foundation 2010. Additionally, it conducts real-time, automatic, transparent synchronization of that content when you connect to the SharePoint server.
  Work Smart Guide

• OfficeTalk: From Garage Project to Enterprise Ready
  Published: 06/06/2012
  Microsoft had a business need to allow for a micro-blogging communication site for employees providing a forum for internal company sensitive information. This is the background story about how this project started as a garage start-up project and was migrated into a secure and supportable enterprise solution.
  Article

• The OneLab Initiative: Building Environmentally Sustainable Development Labs
  Published: 04/09/2010
  The Onelab initiative is a partnership between Microsoft IT and other groups within Microsoft to create a better paradigm for Research and Development Labs for product groups. The first major milestone of this cross team initiative is the creation of a state-of-the-art, green facility to support the research and development efforts of product groups within the company. Redmond Ridge is Microsoft's first purpose-built Research and Development Lab facility specifically designed to consolidate computer labs from the main Redmond campus and house servers used in the development and testing of its software products. When loaded to full capacity, Redmond Ridge 1 will reduce both Microsoft's operational energy use and costs, while also helping to deliver an overall carbon savings of 12,000 metric tons per year.
  Video

• OneNote Overview
  Published: 03/30/2012
  You can use this guide to learn about the features in Microsoft OneNote 2010, and how to use them.
  Work Smart Guide

• Operating a Global Messaging Environment by Using Exchange Server 2010
  Published: 08/09/2010
  To support the changes to the architecture, the Exchange Messaging team re-organized the internal support teams and processes. This involved organizational changes, modifications to the change control process, and the addition of new monitoring tools.
  Technical White Paper

• Operations Managers Discuss How Microsoft IT Integrated Cloud Solutions
  Published: 06/14/2012
  The Microsoft IT operations team discusses strategies it applied for a future in the cloud. Areas include role implications, budgeting and capacity, compute and problem management.
  Video

• Optimizing Branch Office Servers by Using Windows Server 2008 R2 with Hyper-V
  Published: 09/27/2011
  Microsoft Information Technology (IT) used Windows Server 2008 R2 with Hyper-V to virtualize all of the enterprise's branch-office servers. This enabled Microsoft IT to extend virtualization's benefits to a variety of site types, from small offices to large, complex branches, thereby improving services, reducing costs, and expanding infrastructure-consolidation efforts.
  Technical Case Study

• Optimizing Client Security by Using Windows Vista
  Published: 07/18/2006 Updated: 05/08/2007
  Learn how Microsoft IT deployed an early version of Windows Vista to strengthen the security of the data network and data storage, and to provide improved defenses against the threats of unauthorized access and communications
  Technical White Paper | PowerPoint Presentation | IT Pro Webcast | TechNet Radio | WMA | MP3

• Optimizing Lync 2010 Enterprise Voice Performance
  Published: 01/30/2013
  As part of practicing continuous service improvement, Microsoft IT initiated an Enterprise Voice quality improvement project to investigate upstream and downstream root causes of Enterprise Voice performance issues, and systematically improve the quality of user experiences for more than 100,000 users.
  Technical White Paper

• Outlook 2010 Calendar Scenarios Get Started
  Published: 11/30/2011 Updated: 03/30/2012
  Microsoft Outlook 2010 makes setting appointments, sharing your calendar availability, and managing your schedule even easier.
  Work Smart Guide

• Outlook 2010 Get Started
  Published: 03/30/2012
  Use Microsoft Outlook 2010 to manage your e-mail messages. You can use this guide to learn about some of the new features in Outlook 2010.
  Work Smart Guide

• Outlook and SharePoint Integration Get Started
  Published: 04/16/2009
  Understand how you can use Outlook to work directly on SharePoint resources.
  Work Smart Guide

• Outlook and SharePoint Integration Overview
  Published: 04/16/2009
  Understand how you can use Outlook to work directly on SharePoint resources.
  Work Smart Guide

• Outlook E-Mail Signatures Get Started
  Published: 04/16/2009
  Office Outlook 2007 e-mail signatures enable you to create a brief description of yourself for the benefit of those you correspond with.
  Work Smart Guide

• Outlook Web App Get Started
  Published: 03/30/2012
  Microsoft Outlook Web App (OWA) provides secure access to your Outlook email, calendar, contacts, tasks, and Global Address List - via the Internet. This guide explains how to log on to OWA and use OWA features.
  Work Smart Guide

• Patch Management at Microsoft Using System Center Configuration Manager
  Published: 05/31/2011
  Learn how Microsoft is using System Center Configuration Manager to patch close to 280,000 desktop clients at Microsoft. The content covers the architecture, the process, SLAs, the technology used, and best practices. Also addressed at a high level is how Microsoft is preparing for ConfigMgr 2012 as well as the client installation and team roles within the client patch team at Microsoft.
  IT Pro Webcast

• Physical Security at Microsoft
  Published: 09/05/2007 TechNet Radio added: 01/02/2008 Technical White Paper updated: 10/09/2009 Video added: 07/31/2008
  Through the strategic deployment of security systems, the Global Security team is improving the way it protects Microsoft assets, information, and employees. By aligning physical security drivers and IT delivery mechanisms, the team can produce an environment where physical security and IT complement each other rather than compete with each other.
  Technical White Paper | TechNet Radio | Video

• Planning the Windows Vista Deployment at Microsoft
  Published: 07/18/2006 Podcasts added: 04/02/2007
  Describes how Microsoft IT facilitated the deployment of Windows Vista with careful pre-deployment planning including establishing clear goals shared with other organizations, such as the Windows Development organization, end-user training, extensive application compatibility testing, and a variety of deployment paths for users to choose from.
  Technical White Paper | PowerPoint Presentation | IT Pro Webcast | WMA | MP3

• The Power of ECM2: Enterprise Content Management Using SharePoint 2010
  Published: 06/16/2010
  Content management is all relative, or is it? Discover the new document set paradigm in SharePoint Server 2010. Actively manage content, converting it into a fluid state that can be leveraged throughout the enterprise. See MSIT's practical application of ECM using the InfoPedia solution.
  Video

• Preparing Helpdesk for the Office 2010 Deployment
  Published: 05/23/2010
  Ready to deploy Office 2010 to your clients? Take a moment to listen to the approach taken within Microsoft to deliver this new release to over 70k machines and how we ensured our employees were benefiting from the improved functionality of Office 2010.
  Video

• Preparing to Deploy Windows Vista and the 2007 Office System at Microsoft
  Published: 12/01/2006 Updated: 12/12/2006
  Description of how Microsoft IT prepared for the deployment of Windows Vista and the 2007 Microsoft Office system to tens of thousands of Microsoft desktop computers, worldwide. Deployment pre-planning enabled deployment while minimizing costs, reducing disruption to normal business activities, and maximizing productivity gains made possible through Windows Vista's new features and functions.
  Technical Solution Brief | PowerPoint Presentation

• Private Cloud at Microsoft
  Published: 07/03/2012
  Microsoft IT implemented their first Private Cloud for hosting the development and test environments internally for Microsoft. Their Private Cloud infrastructure supports their internal businesses, giving them the flexibility, scale and cutting edge technology to serve some of the most important product teams.
  Article

• Product Integration Yields Insightful Network Reporting
  Published: 05/11/2009 PowerPoint Presentation added: 5/28/2009
  To better support its network environment, Microsoft IT (MSIT) integrated EMC Smarts into its management environment. At Microsoft, EMC Smarts reports events directly into System Center Operations Manager 2007. As a result, issues are frequently addressed before users are even aware of them. The streamlined solution allows network support staff to transition away from a reactive support model. Instead, they can focus proactively on long-term management.
  Technical Case Study | PowerPoint Presentation

• Project Carnation: Reducing Energy Consumption through Data Center Storage Consolidation
  Published: 05/03/2010 Article added 06/21/2010
  Project Carnation involved migrating 211 storage frames at the end of their lifespan to 11 high-density SAN devices resulting in improving both redundancy and scalability of the storage platform while dramatically lowering power consumption.
  Article | Video

• Protect Data with BitLocker Get Started
  Published: 04/16/2009 Updated: 03/30/2012
  Microsoft BitLocker Drive Encryption technology uses the strongest publicly available encryption to protect your computer’s data, and prevents others from accessing your disk drives without authorization. Additionally, the BitLocker To Go feature prevents unauthorized data access on your portable storage devices, including Universal Serial Bus (USB) flash drives, also known as “thumb drives.”
  Work Smart Guide

• Protecting Client Data with System Center Data Protection Manager 2010
  Published: 07/01/2011 Updated: 05/06/2013
  Client data backup and management at Microsoft refers to the methods, services, and processes that are involved in managing both corporate and personal data for client computers. It can also refer to sharing data between employees, teams, or groups. Microsoft IT piloted Microsoft System Center Data Protection Manager 2010 to protect client corporate data and found the program successful, with over 3,000 people now using the service. The service became a part of Microsoft Client Corporate Data Management Service portfolios together with IntelliMirror folder redirection, user state virtualization, and virtual file share storage.
  Technical White Paper

• Protecting Privacy in the Development and Testing of Human Resources Applications
  Published: 11/09/2010
  Internal policies and governmental regulations dictate how Microsoft must handle and store personally identifiable information (PII) about employees. The Human Resources Information Technology (HR IT) team at Microsoft created a strategy for using live data feeds from applications that, by function, contain PII.
  Article

• Protecting Removable Storage Devices at Microsoft
  Published: 05/02/2009
  BitLocker to Go, a feature native to Windows 7, extends full volume encryption to USB devices. Microsoft IT took advantage of centralized management features, such as Group Policy enforcement of BitLocker protection on removable drives. At the same time, end users are provided multiple options for access, such as a strong password, smart card, or domain user credentials.
  Video

• Protecting Server Data with System Center Data Protection Manager 2010
  Published: 06/28/2011
  Microsoft IT uses System Center Data Protection Manager (DPM) 2010 to protect server data. This content discusses how Microsoft IT plans, manages and deploys DPM 2010 to protect server data, in the overall picture of Data Back Up at Microsoft.
  Technical White Paper

• Providing Client-Server Backup and Recovery at Microsoft with System Center Data Protection Manager 2010
  Published: 06/29/2011 Updated: 05/06/2013
  Learn how Microsoft Information Technology (IT) used System Center Data Protection Manager (DPM) 2010 to create a comprehensive client-server data backup and recovery solution. The new DPM 2010-based solution has enabled Microsoft IT to provide online and offline backup services to employee PCs, consolidate their backup servers by 40%, lower costs by $6 million, and reduce monthly support calls by 46%.
  Technical Case Study

• Public Key Infrastructure at Microsoft
  Published: 09/05/2008 Updated 09/30/2011
  Microsoft IT installed a public key infrastructure to implement a security-enhanced communications and remote authentication infrastructure. This enabled the use of S/MIME signatures and encryption, helped secure Web connections by using Secure Sockets Layer or Transport Layer Security, helped ensure the confidentiality of stored data by using Encrypting File System, helped ensure the confidentiality and integrity of transmitted data by using IPsec, and enabled strong network user authentication by using smart cards.
  Technical White Paper

• Rapid Deployment of Applications on the Microsoft Extranet
  Published: 11/07/2008 TDM Webcast added: 02/02/2009 PowerPoint added 07/01/2009
  RXP Security is a high-performance, scalable, security-enhanced, adaptable framework for deploying applications on the Microsoft extranet. Its centralized, shared platform eliminates the need for building custom authentication and authorization components into individual applications.
  Technical White Paper | PowerPoint Presentation | TDM Webcast

• Reading and Reviewing using OneNote on Your Surface with Windows RT
  Published: 02/08/2013
  The portability and long battery life of your Windows RT device make it easy to carry with you. Use Microsoft OneNote throughout the day on your work PC to organize your reading, then sync your OneNote with your Windows RT-compatible device and take your reading with you on the airplane, at the doctor’s office, or wherever you find yourself with a little free time.
  Work Smart Guide

• Realizing Performance Improvements Using 64-bit SQL Server 2008
  Published: 02/25/2011
  MSIT's System performance has improved significantly after migrating to 64-bit SQL Server 2008 on Windows 2008 Server. This has helped increase supportability, reliability of the system, and gain customer confidence by enabling business to meet their goals of providing the most up-to-date and accurate data.
  Article

• Reducing Bandwidth Utilization with Windows 7 and Windows Server 2008 R2 BranchCache
  Published: 01/28/2010
  Learn how Microsoft IT uses the BranchCache feature available in the Windows 7 operating system and the Windows Server 2008 R2 operating system to improve performance and availability to branch offices. Services at the branch office level include file and print management, offline folder redirection, operating system and application distribution, and patch management.
  Technical Case Study

• Reducing Costs and Improving Systems Management with Hyper-V and System Center Operations Manager
  Published: 04/29/2010 TCS added: 06/16/2010
  Microsoft E&D IT leverages System Center Operations Manager and Hyper-V to Manage over 170 different applications and a 600+ Server Environment to streamline application and server Infrastructure management. In E&D IT, there is continued demand for agile application release to production and or servers provisioned to deliver IT value for the Xbox, Zune business demand. Hyper-V technology and platform is leveraged to provision Infrastructure capability and ability to scale up and enable proactive production support services with 'eyes and ears' leveraging System center ops manager. In doing so, IT has improved their deployment times, utilized the full capabilities of the hardware and lowered total cost of ownership for support, making them a much more agile team within the organization.
  Video | Technical Case Study

• Reducing IT Overhead with Volume Shrink and Storage Features in Windows Server 2008
  Published: 08/02/2007
  To learn about the new and improved storage features join this IT Manager webcast about Windows Server 2008. The new storage features in Windows Server 2008, including Failover Clustering, Disk Management, Server Backup, and Storage Explorer, were designed to improve the storage infrastructure to help administrators maximize control and availability of the storage services they provide to users.
  TDM Webcast

• Reducing the Costs of Enterprise Data Warehouse Creation and Data Acquisition
  Published: 11/15/2010
  Metadata Driven Extract Transform and Load (METaL) was developed by Microsoft IT to enable the rapid configuration, deployment, and operation of data warehouse applications utilizing evolving Microsoft warehouse technologies such as SQL Server 2008 and SSIS. METaL provides an extensible platform to manage an enterprise warehouse environment. The application enforces enterprise standards, improves developer productivity, reduces the amount of repetitive coding required to implement standard ETL Patterns.
  Business Case Study

• Relationship Management at Microsoft
  Published: 06/16/2009
  Microsoft wants to build and sustain more mutually productive and satisfying relationships with its customers. To fulfill this goal, the Relationship Experience Division (RXD) of Microsoft Information Technology (Microsoft IT) is developing new business systems, online experiences, and common platforms. These global solutions, which are available anytime, will help satisfy customers' desires for a more consistent, personal, and private customer experience. In turn, Microsoft will benefit by cultivating a deeper understanding of its customers' needs for products and support services.
  Article

• Results of the Green IT Datacenter Pilot: Consolidating Data Centers Using Virtualization
  Published: 06/23/2010
  In 2009 MSIT proposed a Green IT initiative which included anticipated power consumption savings of up to 66% in its data centers. A pilot effort was kicked off as part of the data center migration in Dublin-Grange Castle datacenter.
  Video

• Reviewing and Implementing Key Support and Monitoring Requirements for a Business Critical Windows Azure and SQL Azure Application
  Published: 08/01/2011
  Learn how the Microsoft IT Volume Licensing team reviewed and implemented key support and monitoring requirements for a business-critical application migrated to Windows Azure and Microsoft SQL Azure.
  IT Pro Webcast

• Sandbox Accelerates Grassroots Innovation in Windows Azure Development
  Published: 06/03/2011
  Microsoft IT created the Windows Azure Sandbox to give full-time Microsoft employees and interns a free subscription to Windows Azure and SQL Azure. The Sandbox accelerates grassroots innovation and enables experimentation in the cloud. The program also uses a predictable spending model that can scale to thousands of users.
  Article

• Saving Storage Costs Using Windows Server 2012 Deduplication
  Published: 01/11/2013
  Microsoft IT has found great value in using deduplication, the Server Data Storage Optimization service included in Windows Server 2012. Also known as Dedup, deduplication finds and removes duplication within data without comprising fidelity or integrity. Deduplication has also improved server storage capacity and user experience and increased productivity by streamlining the storage management process.
  Quick Reference Guide

• Secure Application Development Best Practices
  Published: 04/09/2008 Podcasts added: 07/09/2008
  Most security vulnerabilities exist at the application layer, not the network layer. Microsoft IT's ACE team has developed best practices for securing applications and shares the process, lifecycle, and approach they take in reviewing applications for security compliance.
  TDM Webcast | WMA | MP3

• Securing Active Directory: An Overview of Best Practices
  Published: 05/01/2013
  The threat of compromise to IT infrastructures from external attack is rapidly growing and evolving. The Active Directory environment is often the target for these attacks. This article details steps that your organization can take to protect its Active Directory environment.
  Article

• Securing Business Information
  Published: 01/18/2010
  At work, all forms of information, including ideas and concepts, have potential business value. It is everyone’s responsibility to protect this information from unauthorized disclosure. The Securing Business Information Work Smart Guide details how to classify business information and how to choose the correct technology to protect this information before you transmit, share, store, or destroy it.
  Work Smart Guide

• Securing Business Workflows and Networks for Partners
  Published: 03/19/2009 Webcast added: 04/02/2009
  In designing the corporate extranet, Microsoft took advantage of its own technologies to provide a level of information and access that facilitates vital partner relationships and collaboration without jeopardizing security.
  Technical White Paper | IT Pro Webcast

• Securing Customer and Partner Data with Windows Vista BitLocker
  Published: 05/02/2009
  Committed to protecting customer and partner data, Microsoft chose to enable full volume encryption for its mobile workforce. Cost considerations were factored when choosing Windows Vista BitLocker as the native encryption method for primary and secondary data. The feature is easy to use, integrates into the Active Directory management infrastructure, and enables data restoration through escrow keys.
  Video

• Securing the Client Desktop using Forefront Client
  Published: 02/19/2008 PowerPoint Presentation added: 02/25/2008 Podcasts added 07/09/2008 Technical White Paper added: 03/18/2009
  Microsoft IT details the planning, deployment, and ongoing management of the largest current deployment of Forefront Client Security with a supported node population of 40,000.
  Technical White Paper | PowerPoint Presentation | IT Pro Webcast | WMA | MP3

• Securing the Microsoft Desktop Environment using Patch Management
  Published: 02/23/2009
  In an enterprise organization such as Microsoft, it's mission critical to maintain a secure environment by keeping client computers up to date with the latest software and security updates. In large environments, automating the management of this environment as much as possible is a significant goal. Learn how Microsoft achieves this goal using Microsoft System Center Configuration Manager 2007 to manage its own environment of more than 255,000 computers worldwide.
  Article

• Securing the Network with Windows Server 2008
  Published: 03/14/2008 Technical White Paper, PowerPoint Presentation added: 05/09/2008, Podcasts added: 05/26/2008
  Microsoft IT discusses the next generation of networking features in Windows Server 2008 and the network security solution scenarios these features enable.
  IT Pro Webcast | MP3 | WMA | Technical White Paper | PowerPoint Presentation

• Securing Your Computer
  Published: 01/18/2011 Updated: 03/30/2012
  Every computer at Microsoft is a gateway to the corporate network. Employees need to guard these gateways against intruders who might try to gain access to corporate resources. By adhering to Information Security Standards and following the best practices in this guide, you can help protect Microsoft against potential threats.
  Work Smart Guide

• Securing Your Windows Phone Get Started
  Published: 03/30/2012
  Windows Phones are powerful tools that enable you to work remotely by synchronizing to your corporate email and the corporate network. More and more employees work remotely and use Windows Phones and other mobile devices. However, protecting them is a challenge, because they are small and easily lost or stolen. This guide provides information on securing your Windows Phone.
  Work Smart Guide

• Security Monitoring and Investigations on the Microsoft Corporate Network
  Published: 02/13/2009 Article added: 01/11/2010
  The Microsoft Corporate Network is one of the world's largest, most prominent networks and attracts intrusion attempts from malicious users and malicious software. Learn how Microsoft IT monitors network security, responds to intrusion attempts and policy violations, and conducts computer forensic investigations.
  Article | TDM Webcast

• Server Virtualization Technology Update
  Published: 09/30/2011
  Server virtualization has become a primary way to address data-center power consumption, to address space issues, and to rationalize server utilization. To optimize deployment and management of thousands of virtual machines, Microsoft Information Technology (Microsoft IT) has developed standards and best practices for configuring host servers, storage, and network infrastructure.
  Quick Reference Guide

• Service Management at Microsoft IT
  Published: 08/26/2008
  Service management is critical for IT services to be strategically valuable to Microsoft and its core business. The IT Service Management Office was formed to define and drive a consistent strategy through governance and standardization, innovation, performance measurement, client insight, and continuous improvement.
  Business Case Study

• SharePoint 2010 Document Libraries Improve Technical Support
  Published: 08/16/2012
  The team that provides technical support for custom Microsoft SharePoint portals at Microsoft is using a SharePoint knowledge base to manage support documentation. Senior support engineers can now focus more time on complex problems, and support performance metrics have improved.
  Technical Case Study

• SharePoint 2010 Governance and Life Cycle Management
  Published: 06/16/2010 Technical Case Study added: 07/01/2011
  Microsoft IT addresses Microsoft SharePoint data overload challenges through a multipronged approach and provides best practices. Developing and implementing data management policies that address the full data life cycle, from site provisioning to data retention requirements, helped Microsoft IT overcome data expansion and provide a more relevant service to end users.
  Technical Case Study | TDM Webcast

• Smart Card Deployment at Microsoft
  Published: 09/05/2008
  Describes how Microsoft IT took advantage of its existing Microsoft Windows Server infrastructure, including its private Public Key Infrastructure, to deploy Smart Cards to employees needing remote network access to substantially increase the strength of its network security.
  Technical White Paper

• Solution Developers Discuss How Microsoft IT Delivered a Global Expense Solution Using Microsoft Dynamics AX 2012
  Published: 06/11/2012
  Microsoft needed to replace its diverse expense-reporting systems with a single, centrally managed solution that was easier to use and yielded more consistent, detailed information. Using Microsoft Dynamics AX 2012 and integrating with the SAP system, Microsoft IT was able to create a two-tier ERP "innovation layer".
  Technical Case Study

• Solutions Delivery Focus Smoothes Planning, Strengthens Ties
  Published: 02/18/2008
  The charter of the HR SD team is to partner with HR, understand the business processes and systems that support each of the group's business drivers, and deliver technology solutions that help HR succeed. Since its inception, the HR SD has been able to create an integrated, holistic view of all the applications relevant to HR, simplify and streamline many of the solutions, and improve Microsoft employees' experience with HR tools. This content discusses the success of and key learnings from the Microsoft HR SD team.
  Article

• SQL Data Compression Provides Improved Performance and Capacity Management
  Published: 05/11/2012
  Microsoft IT takes advantage of data compression strategies with SQL 2008 R2 to manage large volumes of data, improving performance and providing ongoing data capacity management.
  Technical Case Study

• SQL Server 2005 Powers Global Forensic Data Security Tool
  Published: 05/24/2007 PowerPoint Presentation added: 11/19/2007
  The Microsoft Information Security team uses an internal tool called Information Security Consolidated Event Management (ICE) version 3.0 to gather forensic data from more than 85 proxy servers around the world. Powered by Microsoft SQL Server 2005, this 27-terabyte data management system collects different types of global evidence, such as inbound and outbound e-mail traffic, log-on events, and Web browsing, into a single database. Join this session to learn how ICE 3.0 provides rapid security analysis and queries, robust proxy performance analysis, and extensive troubleshooting functionality. We discuss how table-level partitions allow event processing and database loading without affecting the ongoing query activities and analysis work of security forensics engineers. Storage area networks (SAN) manage enterprise storage for ICE 3.0, and the service maintains an uptime of nearly 99.9%. A controller application dynamically launches multiple instances of Microsoft SQL Server Integration Services (SSIS), which seamlessly responds to changes in the volume of incoming evidence. This tool was redesigned in 2006 using SQL Server 2005. Join us for a closer look at how this SQL Server upgrade enhanced the data feed process and query response time, expanded the data retention period, and reduced manual data loading and data validations.
  Technical White Paper | PowerPoint Presentation | IT Pro Webcast | TechNet Radio | WMA | MP3

• SQL Server 2008 R2 Improves Performance and Flexibility of Microsoft.com Data-Analysis Solution
  Published: 07/01/2010
  The Microsoft.com Core team collects and provides Microsoft product teams with data about software and other downloads from Microsoft.com. The team tested and then deployed a beta version of Microsoft SQL Server 2008 R2. The team found that the upgrade process was fast and easy, and the new solution improves system performance and provides more flexible data access.
  Business Case Study

• SQL Server Consolidation at Microsoft
  Published: 03/04/2009 IT Pro Webcast added: 03/19/2009 PowerPoint Presentation added: 04/02/2009
  With more than 4,700 Microsoft SQL Server instances in operation, Microsoft Information Technology (MS IT) sought to reduce operational and capital expenses through server consolidation and multi-tenancy. The SQL Utility service facilitates this effort. The SQL Utility service and related server consolidation efforts contribute to environmental sustainability, more efficient utilization, and improved quality of service.
  Technical White Paper | IT Pro Webcast | PowerPoint Presentation

• Strategies for Adopting New Technology
  Published: 10/20/2008
  Using Microsoft SQL Server and Visual Studio Team Foundation as examples, this topic describes the business strategies and processes that Microsoft IT uses to adopt new technology.
  Article

• Streamlined, Customized Workflow Demonstrates Power and Flexibility of Development Platform
  Published: 12/18/2007 PowerPoint Presentation added: 01/02/2008
  Using the power and flexibility of the 2007 Microsoft Office system, a handful of developers were able to develop an Office Business Application (OBA) that streamlines financial workflows and reporting, in only about 45 days. The OBA connects over 140 activities, provides a calendar-view of workflow, and integrates the workflow within a familiar UI.
  Technical Case Study | PowerPoint Presentation

• Streamlined PC Procurement Improves Productivity While Controlling Costs
  Published: 05/02/2009 Article added: 10/20/2009
  Do you manage a PC procurement system? Learn how Microsoft IT closely manages the PC configurations available to its employees. Specific computer procurement guidelines allow Microsoft employees to easily purchase supported PCs. In turn, providing a limited set of supported PC configurations enables the corporation to improve application compatibility, hardware compatibility and provide an improved user experience.
  Article | Video

• Successful Meetings with Lync 2013
  Published: 01/03/2013
  Traditional meetings can be a challenge when people are dispersed across worldwide locations. Communication technology can overcome this physical boundary by allowing people to attend from any location with Internet or phone access. In addition, by understanding the best practices for conducting meetings and productively using Lync 2013, you can make your meetings more efficient and effective.
  Work Smart Guide

• Successful Meetings with Lync Get Started
  Published: 03/30/2012
  Traditional meetings, large and small, can be a challenge when people are spread out over long distances and include internal and external attendees. Communication technology can overcome the physical boundaries by allowing people to attend from any location with Internet or phone access. But that alone is not enough to make a meeting successful. By understanding the best practices for conducting meetings and using the right communication technology from Microsoft Lync 2010, you are on your way to conducting successful meetings.
  Work Smart Guide

• Supply Chain Management Platform Supports Seamless Partner Collaboration
  Published: 06/25/2009
  The Entertainment and Devices (E&D) division leverages a complex supply chain of over 300 partners, suppliers, and distributors. Supporting the E&D business model requires a secure, easy, and scalable infrastructure to collaborate with multiple companies. Microsoft Office SharePoint Server 2007 provides the technology platform for E&D's global supply network. The platform incorporates Business Intelligence solutions, workflows, and support for legacy solutions. It enables accurate decision making based on timely and trustworthy information, and supports seamless collaboration with business partners. Standardization and the reuse of existing information technology investments reduce complexity.
  Technical Case Study

• System Center 2012 Configuration Manager Get Started
  Published: 04/13/2012
  System Center 2012 Configuration Manager puts the management of your computer in your hands. You can use Configuration Manager to quickly and easily identify and install applications that are relevant to you based on your role, language, and location. You can also use Configuration Manager to manage the timing of installations and upgrades to avoid disruptions to your work.
  Work Smart Guide

• System Center Operations Manager Management Packs
  Published: 04/29/2011
  Microsoft IT created a workflow process that optimizes its implementation of Microsoft System Center Operations Manager 2007 R2 management packs into its enterprise monitoring service. The iterative process analyzes and tunes the desired alerts, thresholds, and troubleshooting information for a particular service or application.
  Technical Case Study

T - Z

• Take Quick Notes with a Stylus and Your Surface with Windows RT
  Published: 02/08/2013
  The portability and long battery life of your Microsoft Surface with Windows RT device make it easy to carry with you. Add a capacitive stylus, the Microsoft OneNote Windows Store app, and the excellent support for handwriting recognition included and you’ll have a quick, natural way to take notes on the go.
  Work Smart Guide

• Testing Application Compatibility for IE9 at Microsoft
  Published: 05/05/2011
  For the IE9 deployment, Microsoft IT tested more internal applications and websites than ever to ensure high compatibility for the internal launch. This is a discussion of that process and related challenges and best practices. Today, compatibility is higher than it was for IE8.
  Video

• Transforming the Microsoft Workplace in Singapore
  Published: 09/12/2012
  Microsoft IT has an integrated global Workspace Advantage Program to make a more effective use of the workplace through the implementation of technology which enables greater flexibility for employees. This program allows Microsoft to showcase technology as an enterprise, increasing the capability for collaboration and improving the work experience.
  Article

• Transfer Files and Settings Get Started
  Published: 04/16/2009
  Use this guide for instructions on how you can transfer your files and settings from your old computer that is running Windows XP or Windows Vista using the Windows Easy Transfer tool. Topics include: Install Windows Easy Transfer for Windows XP, Transfer Files and Settings Between Computers Over a Network, Transfer Files and Settings Using a Location on a Network, Transfer Files and Settings Using Removable Media, and Recycle Your Old Computer.
  Work Smart Guide

• Unified Communications Improves Business Outcomes, Lowers Costs, and Enhances Environmental Sustainability
  Published: 11/19/2010
  Microsoft IT used a business value framework developed by Forrester Research to show that the solution for unified communications at Microsoft helped the company save more than $215 million annually and improved the way employees work.
  Business Case Study

• Upgrading a 6.5-Terabyte SAP ERP SQL Server Database to Support Microsoft Worldwide Operations
  Published: 04/21/2009
  Microsoft runs its worldwide operations on SAP ERP. With 92,000 employees and operations in 89 countries, the largest software company in the world has plenty of data to track, running some 19 million SAP transactions a month against its 6.5-terabyte database.
  Business Case Study

• Upgrading Active Directory Domain Services to Windows Server 2008 R2
  Published: 05/28/2010
  The management of identities is a core IT task. The upgrade of Active Directory Domain Services (AD DS) to the Windows Server 2008 R2 operating system enabled Microsoft Information Technology (Microsoft IT) to take advantage of new technologies in the release to enhance and streamline the way it manages identities.
  Technical White Paper

• User-Centric Client Management with System Center 2012 Configuration Manager in Microsoft IT
  Published: 04/20/2012
  Configuration Manager 2012 was built on the vision of a user-centric client-management model with the vision of empowering the user, unifying infrastructure, and extending management control across the platform.
  Technical Case Study

• Using DirectAccess to Provide Secure Access to Corporate Resources from Anywhere
  Published: 05/13/2009 TDM Webcast added: 07/07/2009
  Although broadband services and Wi-Fi have dramatically improved, the connectivity experience for remote corporate users remains largely unchanged. Microsoft is leveraging the DirectAccess feature in Windows 7 and Windows Server 2008 R2 to allow seamless remote access to corporate applications and data for its employees. The solution, which only requires Internet connectivity and credentials, reduces costs by leveraging the Internet as a transport mechanism. It also provides a compelling user experience, enables unified access architecture, and offers strong host based security.
  Technical Case Study | TDM Webcast

• Using DirectAccess with Forefront Unified Access Gateway to Provide Secure Access to Corporate Resources from Anywhere
  Published: 06/02/2010
  Microsoft Information Technology (Microsoft IT) deployed the DirectAccess feature in the Windows 7 and Windows Server 2008 R2 operating systems to enable employees to gain seamless remote access to corporate applications and data. The solution, which includes Microsoft Forefront Unified Access Gateway (UAG) 2010 and requires only Internet connectivity and credentials, significantly improves productivity and can reduce costs.
  Technical Case Study

• Using Excel Services to Improve Financial Data Retrieval Performance
  Published: 10/20/2011
  Microsoft IT used Excel Services to improve the data retrieval performance in a financial reporting platform. By utilizing Excel Services the data retrieval process performance improved nearly 80 percent. The main beneficiaries of this change were international users located far away from Seattle area data centers.
  Technical Case Study

• Using Exchange Server 2007 for Unified Messaging and Fax
  Published: 04/10/2007 PowerPoint Presentation added: 08/02/2007
  How can you best implement the Unified Messaging (UM) features of Exchange Server 2007? Microsoft IT uses the UM features of Exchange Server 2007 to integrate voice messaging with the internal e-mail messaging environment. This content will detail the technical implementation and deployment strategy for deploying Exchange 2007 Unified Messaging features in the Microsoft enterprise messaging environment as well as answer the following questions: What is Unified Messaging and why is it a compelling service offering for Microsoft employees? What are the typical features and functions that have been deployed? What design issues do my IT specialists need to be aware of when planning to integrate Exchange Server 2007 with an existing PBX infrastructure?
  Technical White Paper | PowerPoint Presentation | IT Pro Webcast | WMA | MP3

• Using Local Policies to Solve Complex System Center Configuration Manager 2007 Client Challenges
  Published: 04/02/2009
  Any organization can have special-case scenarios where some clients must be managed differently. For example, software distributions or agent cycles may require special scheduling options. You might not want to use a separate site for large-scale client settings testing. Some clients may have special inventory reporting requirements. All of this, and more, is enabled by using local policies on designated clients. The solutions are often complex, and require scripting skills. However, solutions for complex special-case scenarios are possible.
  IT Pro Webcast

• Using Microsoft Exchange ActiveSync to Actively Manage Consumerization of IT Devices
  Published: 07/27/2012
  Microsoft Exchange Server 2010 has functionality that enables users to access their corporate email, calendar, global address list, and tasks with their personal portable devices. Using Microsoft Exchange ActiveSync within Exchange Server 2010, Microsoft IT (MSIT) delivers significant improvements in employee productivity and satisfaction by enabling employee access to this business-critical information in more than 170,000 user mailboxes.
  Technical Case Study

• Using Microsoft Forefront Identity Manager Get Started
  Published: 06/23/2010
  Microsoft Forefront Identity Manager (FIM) 2010 provides an integrated and comprehensive self-service group management and password reset solution. FIM 2010 simplifies the identity management landscape and enables group management through a Microsoft Office SharePoint Server 2007 portal and a Microsoft Office Outlook 2007 add-in.
  Work Smart Guide

• Using Microsoft Visual Studio Team Foundation to Improve IT Processes
  Published: 09/22/2008
  Describes MSIT's three-year vision to adopt Microsoft Visual Studio Team Foundation, a single suite of engineering tools to facilitate planning, development and project management activities.
  TechNet Radio

• Using New Features found within SQL Server 2012
  Published: 10/02/2012
  In this program, Mike Reese and Justin Lane from Microsoft IT discuss how Microsoft uses some of the new features found within SQL Server 2012 for High Availability and Business Intelligence to improve their day-to-day operations.
  TechNet Radio

• Using Public and Private Cloud Services to Better IT Operations
  Published: 10/02/2012
  In this program, John Overholt, Microsoft IT Principal Service Engineering Lead, and Cory Delamarter, Microsoft IT Principal Service Engineer, join us to talk about public and private cloud services and how each can better IT Operations. Tune in as they discuss issues to consider like infrastructure and capacity management, security, and budgeting.
  TechNet Radio

• Using System Center Configuration Manager 2007 to Extend Network Health
  Published: 03/07/2008 TechNet Radio added: 04/29/2008 Technical Case Study added: 06/06/2008
  Microsoft IT uses Microsoft System Center Configuration Manager 2007 and Windows Server 2008 Network Access Protection to enforce software update compliance for client computers in the corporate network. Configuration Manager ensures that computers connecting to the network meet the Microsoft IT software update policy requirements for system health.
  Technical Case Study | TDM Webcast | WMA | MP3 | TechNet Radio

• Using the Security Development Lifecycle Best Practices at Microsoft
  Published: 04/09/2008 Podcasts added: 07/09/2008 Video added: 05/05/2011
  Most security vulnerabilities exist at the application layer, not the network layer. Microsoft IT's ACE team has developed best practices for securing applications and shares the process, lifecycle, and approach they take in reviewing applications for security compliance.
  TDM Webcast | WMA | MP3 | Video

• Using VDI as a Mechanism to Provide Corporate Network Access to Contractors
  Published: 04/07/2011
  Microsoft IT deployed a secure and cost-effective pilot solution called Virtual Desktop Infrastructure (VDI) to a global group of contractors. VDI supplies a virtual desktop environment that is authentication-enabled and auditable for security purposes.
  Article

• Using Visual Studio 2008 to Improve Software Development
  Published: 05/09/2008 Technical White Paper added 05/30/2008 PowerPoint presentation added 06/04/2008
  By standardizing and centralizing its development environment on Visual Studio 2008 Team Foundation Server (TFS), Microsoft IT (MS IT) has realized significant operational, support, and security efficiencies. Over 450 global projects within Microsoft IT are hosted on four TFS instances, which are supported by a single operations team. Data, which previously resided on a variety of source repositories, is now standardized through process templates and a central data source. Development collaboration and communication is enhanced by the consolidation of various sites, file shares, and document repositories into a single SharePoint-integrated document store.
  IT Pro Webcast | Technical White Paper | PowerPoint Presentation

• Using Windows 8 Client Hyper-V
  Updated: 03/19/2013
  Client Hyper-V is the virtualization technology built into Windows 8. Client Hyper-V is the same virtualization technology previously available only in Windows Server. A similar functionality in Windows 7 is called Windows XP Mode. Client Hyper-V enables you to run more than one 32-bit or 64-bit x86 operating system at the same time on the same host computer. But instead of working directly with the computer’s hardware, the operating systems run inside a virtual machine (VM). Hyper-V enables developers and IT professionals to easily maintain multiple test environments and provides a simple mechanism to quickly switch between these environments.
  Work Smart Guide

• Using Windows 8 Technologies to Safely and Easily Migrate User Data
  Published: 06/20/2012
  Microsoft IT improved the user experience and increased productivity by streamlining the migration from previous Windows operating systems to Windows 8 Beta. The solution leveraged a polished Metro UI featuring Windows 8 client/server technologies, USMT 5.0, Microsoft Deployment Toolkit, SQL Server; and leveraged externally available resources to streamline the experience for users upgrading to Windows 8 Beta. The effect by providing this solution to employees resulted in high satisfaction scores and increased productivity based upon employee feedback.
  Video

• Using Windows Azure and Windows Phone to Enable a Real-time Financial Close Process
  Published: 04/02/2012
  Learn how the Journal Entry Management (JEM) team enables Finance users across the globe to create accounting entries efficiently and quickly, while increasing ease of visibility and easy compliance with required controls using Windows Azure, Windows Phone and SharePoint.
  IT Pro Webcast

• Using Windows Azure to Build and Expand Microsoft.com Social Media Capabilities
  Published: 12/08/2011
  The Social eXperience Platform (SXP), which is powered by Windows Azure and SQL Azure, has been providing Microsoft.com with social media features for over eighteen months. The Windows Azure platform has enabled SXP to grow and expand its capabilities on Microsoft.com by delivering performance, scalability, elasticity, and remarkable return on investment (ROI).
  Technical Case Study

• Using Windows Azure to Create a Multi-Platform Application
  Published: 06/18/2012
  Microsoft Information Technology (IT) migrated the Journal Entry Management (JEM) tool to a cloud computing-based financial transaction and document management solution, based on the Windows Azure platform. This new solution delivered performance improvements, regulatory compliance, cost savings and new user capabilities through multiple devices.
  Article

• Using Windows Azure to Implement a Hybrid Application
  Published: 07/03/2012
  Microsoft IT used the Windows Azure platform to create a hybrid solution for the company’s performance management system, Performance@Microsoft. The hybrid solution enabled manageability and scalability, and provided Microsoft IT with valuable reusable components, lessons learned, and best practices to apply to future hybrid-application implementations.
  Technical Case Study

• Using Windows Phone 7.5 Get Started
  Published: 12/12/2011
  Microsoft IT deployed Windows Phone 7 companywide to over 50,000 employees. Cross-company, Cross-team collaboration, planning, and focused marketing was the key to deploying and supporting Windows Phones successfully to employees around the world.
  Work Smart Guide

• Validating the Windows XP to Windows 7 Installation Experience
  Published: 07/08/2009
  Although the installed user base of Windows XP SP3 at Microsoft is not large, Microsoft IT thoroughly tested Windows 7 migration with this group of clients. Using various tools and utilities, the deployment team testing yielded a deployment experience that was fast, that offered a failback mechanism, and that easily migrated end user settings and data, allowing users to be productive quickly.
  Article

• Venture Integration: How MSIT Manages Mergers and Acquisitions
  Published: 06/21/2012
  The Venture Integration (VI) team at Microsoft IT developed a strategic playbook along with a robust set of repeatable processes to address the complexities of integration acquisitions.
  Article

• Venture Integration Team Provides Strategic Acquisition Process
  Published: 04/02/2010
  To help address the complexities of acquisition integration, the Venture Integration team in Microsoft IT developed a strategic playbook that breaks the IT integration process into distinct phases. Successful integration requires addressing complexities across areas such as identity, applications, shared resources, and hardware. The playbook and engagement with the Venture Integration team helps ensure that acquisitions deliver on intended business results.
  Video

• Virtualization Cuts Capital and Operating Expenses by 75 Percent at Microsoft
  Published: 05/03/2010 Video added: 11/29/2010
  Microsoft IT is using Windows Server 2008 R2 Hyper-V, Microsoft System Center Configuration Manager 2007, and Microsoft System Center Virtual Machine Manager 2008 to save costs and improve server performance in Microsoft data centers.
  Technical Case Study | Video

• Virtualization Moves Datacenter Functionality to the Branch Office
  Published: 06/19/2009 Article added: 10/02/2009
  Do WAN access issues and costs keep you from providing the datacenter services in branch offices that benefit your corporate users? Learn how Microsoft IT uses Windows Server 2008 R2 and virtualization to deliver datacenter functionality to branch offices. Services at the branch office level include file and print management, offline folder redirection, operating systems and application distribution, and patch management. This has significantly improved service availability, lowered management costs, and reduced servers.
  Article | Video

• Virtualization Quickly and Effectively Meets the Demands of Rapidly Changing Businesses
  Published: 01/23/2009
  When challenged with optimizing its server infrastructure, Microsoft IT faces the same physical constraints, environmental sustainability challenges, and economic pressures as other enterprise organizations. Virtualization technologies and management products, such as the Hyper-V feature of Windows Server 2008 and System Center Virtual Machine Manager 2008, allow Microsoft IT to deliver on two goals: support the business needs of Microsoft and build a foundation for the Dynamic IT initiative. Virtualization is a key component of this infrastructure optimization strategy and reduces cost and server provisioning time. At the same time, virtualization enhances server resource availability.
  Content Summary | Video

• What Does the Cloud Mean to the CIO
  Published: 01/14/2011 TechNet Radio added: 3/4/2011
  Tony Scott, Microsoft CIO is leading the Microsoft IT organization to invest in the cloud. Watch this video to find out how it will bring new possibilities and benefits to the business.
  Video | TechNet Radio

• What’s New in Access 2013?
  Published: 01/03/2013
  With the new Access, you don’t have to be a developer to quickly create custom browser-based apps. Access apps reliably solve business needs such as contact management, customer billing, and order tracking. The new “App Experience” makes navigating easy. Access ensures end users can find features and commands. You can control your Access apps with SharePoint in a browser via Office 365. Data is stored in Windows Azure SQL Database or SQL Server, so your data is more secured and scalable than ever.
  Work Smart Guide

• What's New in Excel 2013?
  Published: 12/28/2012
  The first thing you see when you open Excel 2013 is a brand new look. It’s cleaner, but it’s also designed to help you get professional-looking results quickly. You will find many new features that help you draw more persuasive pictures of your data, guiding you to better, more informed decisions.
  Work Smart Guide

• What’s New in Lync 2013?
  Published: 12/27/2012
  Lync 2013 offers a clean new look to help you communicate quickly and easily. The new Lync makes it easier than ever to start an instant message (IM) or a call. You can start a video call with just one click and even see a preview of your own video in the invitation. The new Lync adapts to your own personal workflow, whether you’re in the office, at home, or on the go. Lync 2013 also provides new ways to organize your contacts so you can quickly find the right people to help you get your work done.
  Work Smart Guide

• What’s New in Office Professional Plus 2013?
  Published: 01/02/2013
  The new Office transforms how you work. Each application start is a new experience designed to help productivity. Open an existing document or use a template to create a new document. It’s also easier to share and collaborate. You can use new features like SkyDrive Pro to save and share your files right from your Office applications. The new Office applications are also more closely aligned with each other, so you have a consistent experience from one application to another.
  Work Smart Guide

• What's New in OneNote 2013?
  Published: 01/03/2013
  OneNote is a digital notebook for capturing, storing, and sharing all kinds of information—notes, pictures, web pages, and media. You can access your OneNote information wherever you go on any device. Create notes, sketch a diagram, record a lecture, and connect them to related presentation files, photos, videos, web links, charts, and more. OneNote 2013 has a fresh, clean look that lets you focus on your ideas instead of the interface. Full integration with the cloud using SkyDrive Pro means you can free your files from your computer’s hard drive and access your notes on SkyDrive Pro from your tablet or Windows Phone, or from virtually any browser.
  Work Smart Guide

• What's New in Outlook 2013?
  Published: 12/28/2012
  The first thing you see when you open Outlook 2013 is a new look. It is cleaner, but it is also designed to help you focus on what is important with a clear view of email, calendars, and contacts.
  Work Smart Guide

• What's New in PowerPoint 2013?
  Published: 12/28/2012
  PowerPoint 2013 has a brand new look. It’s cleaner and primed for use on tablets, so you can swipe and tap your way through presentations. Presenter View automatically adjusts your projection setup, and you can even use it on a single monitor. Themes come with variations, which makes it easy to hone in on the look you want. And when you’re working with others, you can reply to comments and have meaningful conversations where they matter most.
  Work Smart Guide

• What's New in Word 2013?
  Published: 12/28/2012
  With Word 2013, you can do more with your docs: pop in an online video, open a PDF in Word and reuse the content, or align pictures and diagrams with minimal fuss. The new Read Mode is clean and distraction free—and it works great on tablets. Teaming up is better too, with connections to SkyDrive Pro and streamlined review features like Simple Markup and Reply Comment.
  Work Smart Guide

• Windows 7 & Windows Server 2008 R2 for a Better End User Experience for Managing Distribution, Data and Remote Scenarios
  Published: 12/14/2009
  Learn how both end users and Microsoft IT realized new efficiency gains through the combination of Windows 7, User State Migration Tool (USMT), SCCM and Windows Server 2008 R2 capabilities like BranchCache, Direct Access, Windows Deployment Services and Hyper-V. Efficiency gains included faster install experience, data migration, simplified remote access, improved bandwidth utilization and security compliance.
  Video

• Windows 7 End User Experience Reduces Support Costs
  Published: 07/01/2009 Article added: 10/02/2009
  At Microsoft, the deployment of Windows 7 led to an improved end user support experience, resulting in decreased Helpdesk costs. New diagnostic features, improved software and hardware compatibility, and an investment in self service support content supported an accelerated adoption rate.
  Article | Video

• Windows 7 Enhances Intellimirror, Microsoft’s End User Backup Solution
  Published: 01/14/2010
  Learn how Windows Server 2008 R2 and Windows 7 features enhance the user experience of the Intellimirror service. In addition understand the technologies and benefits of the Intellimirror service as Microsoft IT End User Data Backup & Centralization Solution that users' files are always available and secured in centralized MSIT network. Additionally, while fulfilling the business needs above, the solution is operated within a limited budget.
  Video

• Windows 7 New Features
  Published: 09/25/2009 Updated: 03/30/2012
  This guide describes some of the new feature available now in Windows 7.
  Work Smart Guide

• Windows 7 on a Slate Device
  Published: 09/30/2011
  Learn how to use Windows 7 features on a slate device, using touch-friendly features in IE9, the tablet input panel, speech inputs and more.
  Work Smart Guide

• Windows Phone
  Published: 05/12/2011
  Cross-team collaboration, planning, and focused marketing were the keys to deploying and supporting Windows Phones successfully to permanent employees around the world. To date, the deployment has been remarkably smooth, support-call volume has dropped, and employees are actively using their new phones, which enable them to work productively from the office or on the go.
  Article

• Windows Server 2008 - High Availability - Failover Clustering
  Published: 03/07/2008 Technical Case Study added: 04/10/2008 PowerPoint Presentation added: 05/12/2008 Podcasts added: 06/11/2008
  Microsoft Information Technology (Microsoft IT) uses failover clustering in the Windows Server 2008 operating system to support users worldwide. Microsoft IT found the solution easy to plan and deploy, especially because of built-in migration tools. The result is a set of Windows Server 2008 clusters that support more users through increased reliability and features.
  Technical Case Study | PowerPoint Presentation | IT Pro Webcast | WMA | MP3

• Windows Server 2008 - High Availability - Server Core
  Published: 03/07/2008 Technical Case Study and PowerPoint Presentation added: 04/10/2008
  The Server Core installation option of Windows Server 2008 enables Microsoft IT to have more control over its server and network infrastructure. It also provides a smaller attack surface and reduces deployment and maintenance requirements.
  Technical Case Study | PowerPoint Presentation | IT Pro Webcast | WMA | MP3

• Windows Server 2008 - Management and Operations
  Published: 05/07/2008 Technical Case Study added: 5/29/2008 PowerPoint Presentation added: 06/19/2008 Podcasts added: 09/15/2008
  Microsoft Windows Server 2008 is the next generation of the Windows Server operating system that provides information technology (IT) professionals with the tools and features that allow them to maximize control over their network while providing unprecedented operations and management capabilities.
  IT Pro Webcast | Technical Case Study | PowerPoint Presentation | WMA | MP3

• Windows Server 2008 Upgrade Scales for Enterprise File Services
  Published: 06/30/2009
  Microsoft IT uses Windows Server 2008 to support the file server workload for users worldwide. The upgrade to Windows Server 2008 enabled Microsoft IT to provide higher service levels for performance and availability while significantly reducing server counts, operational complexity, and costs.
  Technical Case Study

• Windows Server 2008 Virtualization
  Published: 06/28/2007
  Focuses on the virtualization role of Windows Server 2008 that enables IT organizations to reduce costs and create an agile and dynamic datacenter. Building on the success of leveraging Virtual Server 2005 R2 for Microsoft IT's Virtual Server Utility, Microsoft IT looks forward to leveraging Window Server virtualization feature to drive additional value and move virtual machines as the commodity data center platform offering. The virtualization role provides an entirely new deployment and licensing paradigm to enable multiple operating system instances from both Microsoft and potentially third party operating system vendors to run in a virtual infrastructure separated from the hardware by a slim hypervisor-based virtualization technology.
  TechNet Radio

• Windows Server 2012 Improves Payroll Access Data Management
  Published: 01/09/2013
  Learn how Microsoft IT helped secure and improve payroll data access management with Windows Server 2012 Dynamic Access Control.
  Quick Reference Guide

• Windows Server BranchCache
  Published: 03/07/2012
  In conjunction with Windows Server 2008 R2 and Windows 7, Microsoft IT leverages BranchCache which caches local copies of content from Web and file servers to enhance performance and reduce bandwidth utilization on Wide Area Networks (WAN), eliminating the need for clients on a WAN having to go over slower links to get access to files. This functionality saves employees time and productivity while at the same time saving money on bandwidth costs.
  Video

• Windows Server Strategy in the Microsoft IT Datacenter
  Published: 11/29/2010
  Discusses Microsoft IT's deployment of Windows Server 2008 R2, a release that builds on the Windows Server 2008 foundation. Windows Server 2008 R2 includes technology improvements aimed at giving client computers running Windows 7 a reliable and flexible network productivity feature set. Included features are DirectAccess, Microsoft Branch Cache, and BitLocker ToGo, as well AD DS policies that integrate with Terminal Services' new RAD and VDI desktop and application virtualization features allowing administrators to deploy virtualized apps and desktops based on policy.
  Video

• Windows Terminal Services 2008 and TS Gateway
  Published: 02/27/2008 PowerPoint Presentation added: 03/28/2008 Podcasts added: 06/11/2008
  Microsoft IT's Windows Server 2008 Terminal Services pilot project was so successful that they went on to test scalability and performance in the production environment. The deployment team was able to create a scalable remote access solution that is accessible through HTTPS connections from any location worldwide. This environment enables staff members to log on to the Microsoft corporate network and then access terminal servers that are running various internal business applications. With the development of Windows Server 2008, the Microsoft Information Technology (Microsoft IT) department was able to test the new features and functionality of the Windows Server 2008 Terminal Services component to determine whether these features could meet the requirements of a large corporate environment.
  Technical White Paper | PowerPoint Presentation | IT Pro Webcast | WMA | MP3

• Windows Vista and Microsoft Office Work Smarter Checklist
  Published: 04/16/2009
  Streamline your work with powerful new features in Windows Vista, the 2007 Microsoft Office system, and Exchange Server 2007.
  Work Smart Guide

• Wireless Infrastructure
  Published: 07/28/2011 IT Pro Webcast added: 03/05/2012
  Microsoft IT has invested millions in their wireless network infrastructure to improve employee productivity and enhance security. The deployment and testing of their solution was in line with Microsoft's goal to move toward completely wireless office buildings.
  Video | IT Pro Webcast

• Work Smart: Backing Up Your Data and Settings
  Published: 08/21/2012 Updated: 10/12/2012
  This guide provides information on how to set up and use the new File History feature in Windows 8 or the IntelliMirror Redirection Service to back up your data.
  Work Smart Guide

• Work Smart: Connect a Microsoft Account (Windows Live ID) to Your Domain Account
  Published: 08/21/2012
  This guide discusses how, with Windows 8, you can connect your Microsoft account to your corporate domain account. By connecting the accounts you can continue to sign in to your office PC with your domain (network) credentials, sync your Windows personalization settings across multiple PCs, and use a single sign-on for Windows Live services.
  Work Smart Guide

• Work Smart: Connecting Remotely Using Windows 8 DirectAccess
  Published: 08/21/2012
  This guide discusses how to connect remotely using Windows 8 DirectAccess, which enables you to seamlessly connect to the corporate network from any Internet-equipped remote location without having to establish a Virtual Private Network (VPN) connection.
  Work Smart Guide

• Work Smart: Exploring Windows 8
  Published: 08/21/2012 Updated: 10/16/2012
  This guide provides a high-level overview of the exciting new features in the Windows 8 user interface.
  Work Smart Guide

• Work Smart: Protecting Data with Windows 8 BitLocker
  Published: 08/21/2012
  This guide discusses how to use Microsoft BitLocker Drive Encryption technology to protect your computer’s data, and prevents others from accessing your disk drives without authorization.
  Work Smart Guide

• Work Smart: Using Windows Internet Explorer 10
  Published: 08/21/2012
  Internet Explorer 10, included in Windows 8, offers two browser experiences, a touch-optimized, modern-style experience and a classic desktop, web-browsing experience. This guide provides detailed instructions for using the Internet Explorer 10 modern experience, provides useful tips for working across both experiences, and discusses security and privacy.
  Work Smart Guide

• Work Smart: Windows 8 Shortcut Keys
  Published: 08/21/2012
  This guide provides a quick reference to the shortcut keys in the Windows 8 Start screen.
  Work Smart Guide

• Work Smart Guides Deliver Key Software and Services Productivity Scenarios
  Published: 06/08/2009 Article added: 10/23/2009
  Microsoft IT (MS IT) created Work Smart Guides to provide employees with scenario-based, re-usable, best-use productivity aids on Microsoft products and IT technologies. The goal of the Work Smart Guides project is to enable more consistent, productive, and cost-effective use of software and service offerings across the company.
  Article | Video

• Work Smarter on Microsoft Office Documents Checklist
  Published: 04/16/2009
  Streamline your work with the 2007 Microsoft Office documents, using seven tips to help you become more productive.
  Work Smart Guide

• Work Smarter with E-Mail and Tasks Checklist
  Published: 04/16/2009
  Use Microsoft Office Outlook 2007, Office Outlook Web Access (OWA), and Outlook Tasks, to make your work and collaboration with others easier and more effective.
  Work Smart Guide

• Work Smarter with SharePoint 2007 Checklist
  Published: 04/16/2009
  Use these tips to help you unlock some of the features in SharePoint and become more productive when working on SharePoint sites.
  Work Smart Guide