Technical support options
Applies To: Windows Server 2003, Windows Server 2003 R2, Windows Server 2003 with SP1, Windows Server 2003 with SP2
Product name: |
Windows Server 2003 family |
Support information online: |
Product Support Options and Pricing In Canada, visit Welcome to Microsoft Canada Help and Support |
MSDN subscriptions: |
Product support may be included with your MSDN subscription. Please visit Support Options for details. |
TTY users: |
Microsoft text telephone (TTY/TDD) services are available at (425) 635-4948 in Washington state or (800) 892-5234 in the U.S. Call (905) 568-9641 in Canada. |
Worldwide: |
The support terms listed here are available in the United States and Canada only. Support outside the United States and Canada may vary. Please see our International Support list for details on regional contacts. If there is no Microsoft subsidiary office in your country or region, please contact the establishment from which you obtained your Microsoft product. |
Conditions: |
Microsoft's support services are subject to then-current prices, terms, and conditions, which are subject to change without notice. |
Select versions: |
Product support under Microsoft Licensing is covered under the terms of your agreement. Please refer to your license agreement for details. |
Evaluation versions: |
Evaluation versions of this product are not supported. |
Microsoft offers Windows Server 2003 family customers a range of service and support options, to allow users to select the support level that best fits their particular needs. Information on each service is briefly described below, and links to further information are available in each case.
Support option | Benefits of service |
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Incident-based support Assisted Support from Microsoft for break/fix solutions Submit your incident online in the U.S. Contact Microsoft Online Phone support: IT Professionals (800) 936-4900 Developers (800) 936-5800 Partners (888) 456-5570 Microsoft Certified Partners (888) 677-9444 OEM (800) 936-2197 System Builders (888) 456-5570 |
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Microsoft advisory services Short-term and proactive assistance for specific design, development or deployment issues via phone. For customers in the US only: (800) 936-4900 |
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Microsoft consulting services Consultants providing on-site consulting or sustained account management services with the experience, proven methods and solutions to turn a vision into a practical and profitable business reality. |
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Premier Support for Developers (PSfD) 12 month subscription based offering focusing on ISVs and providing access to a wide range of product and application development expertise. |
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Microsoft Gold Certified Support Partners Microsoft Gold Certified Support Partners for Support Services are industry leading, multi-vendor support providers who have a special relationship with Microsoft that helps ensure they deliver high quality technical support for Microsoft products. |
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Self-support Offering a wealth of no charge, self-help tools and content on its support Web sites available all the time. |
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Newsgroups Interact with Microsoft MVPs and other Microsoft customers in open forums and discussion groups. |
Information provided on:
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Note
- If you are a Microsoft Premier contract holder please contact your Technical Account Manager (TAM) or Applications Development Consultant (ADC).
Important information to have before calling product support
Support resources