About reason codes for service orders
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012
In Microsoft Dynamics AX 2012, you can use reason codes to help explain the status of a service order when the stage of a service order is updated. For example, if you cancel a service order, you can select a reason code for the cancellation.
To view information about reason codes that are used to track the progress of service orders, run the Service order progress report. This report lists all service orders, regardless of their stage, and the reason codes that are specified when a service order stage is updated.
Turn reason codes on or off
Reason codes are optional. You can decide whether to require a reason code when you update a service order to a specific service stage.
Click Service management > Setup > Service orders > Service stages.
In the Service stages form, select a service stage, and then select the Reason check box for the service stage.
Close the form to save your changes.