Messaging records management errors and events

Applies to: Exchange Server 2013

Messaging records management (MRM) generates events that you can view in Event Viewer. This allows you to troubleshoot and verify the performance of the Managed Folder Assistant. Event Viewer tracks the following kinds of events in the following order, based on importance:

  1. Error events
  2. Warning events
  3. Informational events

MRM Errors and Events

The following tables provide lists of events that you can use to troubleshoot MRM. The logging types include the following:

  • Events labeled as LogAlways are always logged individually.
  • Events labeled as LogPeriodic are logged only once in any five-minute period, not every time they occur. This helps to prevent excessive log entries.

MRM events in the Managed Folder Assistant category

Event ID Category Event type Logging Value or description
10003 Managed Folder Assistant Error LogPeriodic Couldn't get the server configuration object from Active Directory. <Exception details>. Check for domain controller network connectivity issues or incorrect DNS configuration.
10004 Managed Folder Assistant Error LogAlways The retention policy for folder <folder> in mailbox <mailbox> won't be applied. The managed folder assistant is unable to process managed content setting <content setting> for the managed folder <managed folder>. The RetentionAction is MoveToFolder but a destination folder wasn't specified. Please specify a destination folder.
10005 Managed Folder Assistant Error LogAlways Retention policy won't be applied to folder <folder> in mailbox <mailbox>. Unable to process Managed Content Setting <content setting> for the Managed Folder <managed folder>. The RetentionAction is MoveToFolder but the destination folder <folder> is the same as the source folder <folder>. Please specify a destination folder that is different from the source folder.
10009 Managed Folder Assistant Error LogAlways The managed folder assistant skipped processing all databases on the local server because it couldn't read the audit log parameters from Active Directory. It will try again later in the schedule window. Current database: <database>
10010 Managed Folder Assistant Error LogAlways The managed folder assistant skipped processing all databases on the local server because the audit log is enabled but the path to the audit log is missing in Active Directory. It will try again later in the schedule window. Current database: <database>
10011 Managed Folder Assistant Error LogAlways The managed folder assistant couldn't configure the audit log. It will stop processing the current database: '%1'. It will try again later in the schedule window. Exception details: <details>
10012 Managed Folder Assistant Error LogAlways The managed folder assistant didn't write to the audit log. It will stop processing the current database: <database>. It will try to write to the audit log again later in the schedule window. Exception details: <details>
10017 Managed Folder Assistant Error LogAlways An exception occurred in the Managed Folder Assistant while it was processing Mailbox: <mailbox> Folder: Name: <folder name> Id: <folder ID> Item: Ids: <IDs>. Exception: <exception>.

MRM events in the Assistants category

Event ID Category Event type Logging Value or description
9004 Assistants Warning LogAlways Service <service>. <service> failed to process mailbox <mailbox>. The following exception caused the failure: <exception>
9014 Assistants Warning LogAlways Service <service>. Unable to process schedule changes. The following exception caused the failure: <exception>
9017 Assistants Information LogAlways Service <service>. <service> for database <database> is entering a scheduled time window. There are <number> mailboxes to process.
9018 Assistants Information LogAlways Service <service>. <service> for database <database> is exiting a scheduled time window. <number> out of <number> mailboxes were successfully processed. <number> mailboxes were skipped due to errors. <number> mailboxes were processed separately. <number> mailboxes weren't processed due to insufficient time.

Note: The Managed Folder Assistant will resume where it left off the next time it runs.
9019 Assistants Warning LogPeriodic Service <service>. Unable to save progress for <service> on database <database>. (The assistant was unable to save where it stopped so that it could resume there when it restarts.) The following exception caused the failure: <exception>
9020 Assistants Warning LogAlways Service <service>. <assistant name> failed to start for database <database>. The following exception caused the failure: <exception>
9021 Assistants Information LogAlways Service <service>. <service> for database <database> is processing an on-demand request. There are <number> mailboxes to process.
9022 Assistants Information LogAlways Service <service>. <service> for database <database> has finished an on-demand request. <number> out of <number> mailboxes were successfully processed. <number> mailboxes were skipped due to errors.
9023 Assistants Warning LogAlways Service <service>. <service> failed to start time window processing on database <database>. The following exception caused the failure: <exception>
9025 Assistants Information LogAlways Service <service>. <service> skipped <number> mailboxes on database <database>. Mailboxes: <mailboxes>
9026 Assistants Warning LogAlways Service <service>. <service> failed to start on-demand processing on database <database>. The following exception caused the failure: <exception>
9027 Assistants Error LogAlways Service <service>. <service> caused the process to terminate <number> times while processing mailbox <mailbox> on database <database>. This mailbox will no longer be processed in the requested time window or on-demand request. The following exception caused the failure: <exception>
9028 Assistants Warning LogAlways Service <service>. <service> caused the process to terminate <number> times while processing mailbox <mailbox> on database <database>. The following exception caused the failure: <exception>
9033 Assistants Warning LogAlways Service <service>. <service> for database <database> received an on-demand request. However, there are no mailboxes to process.
9034 Assistants Information LogAlways Service <service> halted time based operations for managed folder assistant on database <database>.
9035 Assistants Warning LogAlways Service <service>. <assistant name> was unable to process <number> mailboxes because insufficient time.
9037 Assistants Error LogAlways Service <service>. An exception was encountered while processing an RPC. Method: <method>, Exception: <exception>