Find support for Microsoft Dynamics AX and Microsoft Dynamics Lifecycle Services
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
This article explains how to get assistance with Microsoft Dynamics AX or Microsoft Dynamics Lifecycle Services.
How do I contact Support?
If you need to contact Microsoft with technical questions, you must first determine which support team to contact. Use the information below to best identify which support team to contact.
Microsoft Dynamics AX support
To obtain support for Microsoft Dynamics AX or Lifecycle Services, use the resources listed in the following table. Resources are listed in the order that we recommend that you try them.
Task |
More information |
|
|---|---|---|
.png "Ask the community") |
Ask the community |
Go to the Ask The Community page to get help with your questions from the Microsoft Dynamics AX community. |
.png "Use our search tool") |
Use the Issue search tool |
In Microsoft Dynamics Lifecycle Services, Issue search is a search engine that you can use to quickly search for KB articles, hotfixes, and workarounds for reported issues in Microsoft Dynamics AX. You can see which reported issues are in the process of being fixed and see notifications when a hotfix is released for a specific functional area in Microsoft Dynamics AX. You can download released hotfixes, see which code objects are affected, and see the code changes introduced by the hotfix. For more information, see Issue search (Lifecycle Services, LCS). |
.png "Use our cloud-powered support tool") |
Use the Cloud powered support tool |
In Microsoft Dynamics Lifecycle Services, Cloud powered support is a tool that helps you manage support incidents. Cloud powered support lets you create a virtual machine in Azure that has the same hotfixes installed as your local environment. You can reproduce and record the incident on the virtual machine, and then submit the virtual machine to our support team. The support team follows up by investigating the incident and testing a fix on the virtual machine. If a fix is found, they send the virtual machine and the fix back to you for verification. For more information, see Cloud-powered support (Lifecycle Services, LCS). |
.png "Enter a support ticket") |
Enter a support ticket with the Microsoft Dynamics AX support team |
Go to the Support for Microsoft Dynamics AX page to open a support ticket. The Microsoft Dynamics AX support team can help you resolve technical issues related to:
|
.png "Deploy Microsoft Dynamics AX on Azure") |
Get assistance with Microsoft Dynamics AX licensing questions |
Contact the Microsoft Dynamics Regional Operations Centers by clicking the following PartnerSource links: |
Azure support
To obtain support for Azure, use the resources listed in the following table.
Task |
More information |
|
|---|---|---|
.png "Get assistance with billing-related questions") |
Get assistance with billing-related questions |
Go to the Understand your bill page to get an overview of the Azure billing process, links to sample invoices, and information about how to download daily usage data for the current billing period. |
|
Ask the community |
Go to the Azure forums page to get help with your questions from the Azure community. |
.png "Use the Azure services dashboard") |
Use the Azure services dashboard |
Go to the Azure services dashboard page to get the current health status of the Azure platform and services. |
|
Enter a support ticket with the Azure support team |
Go to the Azure support options page, and click Get Support to open a support ticket. Sign in using your Microsoft account. The Azure support team can help you resolve issues related to:
|