Help Identify My Issue with Automatic Checks - Directory Synchronization
Applies to: Exchange Server 2013
You can use the automatic checks below to validate your configuration and help you update your environment.
If you already have an user account, select Sign In. You don't need an Azure ID account. You might be asked for a user account again when the checks run. If so, your user account is in the format of user name@yourFQDN and your password.
Note
If you receive sync warning messages in the Microsoft 365 admin center, errors in the synchronization server event logs, or unhealthy directory synchronization notification emails from Microsoft Online Services, you may be having some kind of directory synchronization issue. The Directory Synchronization Troubleshooter is a Web-based diagnostic tool designed to help identify common types of synchronization failures and prescribe targeted solutions to any issues found. The Directory Synchronization Troubleshooter must be run on the DirSync server.
Directory Synchronization Checks
| Application | Symptom | Check |
|---|---|---|
| Directory Sync | I'm not sure if all of my Active Directory user accounts meet the requirements for directory synchronization. | Microsoft Support and Recovery Assistant |
| Directory Sync | I'm not sure if my Active Directory domain functional levels are correctly set to Windows Server 2003 or above. | Microsoft Support and Recovery Assistant |
| Directory Sync | I'm not sure if directory synchronization occurred in the last three hours. | Microsoft Support and Recovery Assistant |
| Directory Sync | I'm not sure if my Active Directory has any duplicate user attributes that will block directory synchronization. | Microsoft Support and Recovery Assistant |
| Directory Sync | I'm not sure if directory synchronization is enabled in Microsoft 365 or Office 365. | Microsoft Support and Recovery Assistant |
| Directory Sync | I'm not sure if I can deploy Microsoft 365 or Office 365 quote limitations. | Microsoft Support and Recovery Assistant |
| Directory Sync | I'm not sure if I can deploy Microsoft 365 or Office 365 and use the default directory synchronization setup. | Microsoft Support and Recovery Assistant |
| Directory Sync | I'm not sure if I use Active Directory and can support directory synchronization. | Microsoft Support and Recovery Assistant |
| Directory Sync | I'm not sure if all of my Active Directory groups meet the requirements for directory synchronization. | Microsoft Support and Recovery Assistant |