Configure the Scope of Users that Callers Can Contact on a UM Auto Attendant

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Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

You can specify the grouping of users that callers can contact when calling into a Unified Messaging (UM) auto attendant. By default, callers can contact users within the same dial plan that's associated with the UM auto attendant. However, you can change the grouping of users to allow callers to transfer calls or send voice messages to users who are located in the global address list (GAL) or to a specific set of users who are contained in custom address lists.

Looking for other management tasks related to UM auto attendants? Check out Managing UM Auto Attendants.

Prerequisites

Use the EMC to configure the scope of users that callers can contact

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

  1. In the console tree, navigate to Organization Configuration > Unified Messaging.

  2. In the work pane, on the UM Auto Attendants tab, select the UM auto attendant.

  3. In the action pane, click Properties.

  4. In the auto attendant Properties window, click the Features tab and then, under Callers can contact, choose from the following options:

    Users within dial plan   Select this option to allow callers who connect to the UM auto attendant to locate and contact users who are in the dial plan associated with the UM auto attendant.

    Anyone in the default global address list   Select this option to allow callers who connect to the UM auto attendant to locate and contact anyone listed in the GAL. This includes all users who are mailbox-enabled.

    Anyone in this address list   Select this option to allow callers who connect to the UM auto attendant to locate and contact users who are in a defined custom address list. This includes all users who are mailbox-enabled.

    Important

    The All Address Lists container is an empty container object and differs from the GAL container. If you choose the All Address Lists container when you browse for a custom address list, there will be no UM-enabled users for callers to contact. If you want to select all the address lists in your organization, choose the Anyone in the default global address list option.

  5. Click OK to accept your changes.

Use the Shell to configure the scope of users that callers can contact

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

This example sets the scope of the users that callers can contact to all users in the Global Address List on a UM auto attendant named MyUMAutoAttendant.

Set-UMAutoAttendant -Identity MyUMAutoAttendant -ContactScope GlobalAddressList

For more information about syntax and parameters, see Set-UMAutoAttendant.

Other Tasks

After you configure the scope of users that callers can contact on a UM Auto Attendant, you may also want to:

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