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Handle customer inquiries overview [AX 2012]

Updated: May 5, 2011

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

The topics in this section provide information about how to handle customer inquiries.

Receive customer inquiries and prioritize

Follow up on customer cases

Determine customer satisfaction level

Authorize customer returns

Announcements: To see known issues and recent fixes, use Issue search in Microsoft Dynamics Lifecycle Services (LCS).
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