Return an item
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012
If you have ordered an item that you want to return, you can use the Create return order page to create a return order for the items. For example, you might want to return an item when it is defective or when you received an incorrect quantity. A return order must be created before the returned items can be received into the warehouse.
Click Invoices on the Quick Launch.
On the Customer invoices page, select the invoice that includes the item to return.
On the Action Pane, on the Customer invoice tab, in the New group, click Return order.
On the Create return order page, in the Return reason code field, select the reason why you are returning the item.
On the Lines FastTab, select the check box for the item that you are returning. You can include multiple items on the same return order.
In the Return quantity field for the item, enter the quantity of items that you are returning, as a negative value. For example, if you are returning 11 items, you would enter -11.00.
On the Action Pane, on the Edit tab, in the Commit group, click Create to create the return order.
The return order now appears on the All return orders page. For more information, see View return orders and View your return orders.