About creating multiple contact records for one contact
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012
A contact is a person for whom you have created a record that contains information, such as organization name, street and e-mail addresses, telephone and fax numbers, and Web page URLs. A contact person can be inside or outside your organization. You can create more than one contact record for a contact if the contact is affiliated with more than one department or organization.
For example, Contoso has a contact record for Pilar Pinilla, who works as a consultant for Northwind Traders, a Contoso vendor. Pilar continues to consult for Northwind Traders, and additionally, she starts consulting for World Wide Importers, which is another Contoso vendor. Pilar is now a contact for two vendor organizations. Because the contact information for Pilar differs depending on the vendor organization, Contoso creates a second contact record for Pilar that includes her contact information for World Wide Importers.
For more information about how to create a contact record, see Create or delete contacts.