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Turning on logging

Office for Mac 2011 will reach end of support on October 10, 2017. To stay supported, you will need to upgrade. For more information, see these resources.

 

Applies to: Office for Mac 2011

Topic Last Modified: 2012-06-15

Logging is a diagnostic tool that is primarily used to help troubleshoot issues.

When you turn on logging, Communicator creates log files and stores them in /Users/username/Library/Logs. If users are experiencing issues with the instant messaging service, ask them to turn on logging and send the report to you for diagnosis.

Important

Ask users to turn off logging after troubleshooting is completed. Otherwise, the log files continue to increase in size and consume hard disk space.

To turn on logging

  1. On the Communicator menu, click Preferences, and then click General General preferences

  2. Under Logging, select the Turn on logging for troubleshooting check box.

Note

Users must close and then reopen Communicator to start creating log files.