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Content Index

Microsoft IT Showcase

Welcome to an insider's view of the Microsoft enterprise IT environment. Here you'll find a complete list of content on Microsoft IT's best practices and lessons learned as we plan for, develop, deploy, and manage Microsoft products in our own global enterprise.


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  • 343 Industries Gets New User Insights from Big Data in the Cloud
    Published: 05/03/2013
    The Halo franchise is an award-winning collection of properties that has grown into a global entertainment phenomenon. To date, more than 50 million copies of Halo video games have been sold worldwide. As developers prepared to launch Halo 4, they were tasked with analyzing data to gain insights into player preferences and support an online tournament. To handle those requests, the team used a powerful Microsoft technology called Windows Azure HDInsight Service, based on the Apache Hadoop big data framework. Using HDInsight Service to process and analyze raw data from Windows Azure, the team was able to feed game statistics to the tournament’s operator, which used the data to rank players based on game play. The team also used HDInsight Service to update Halo 4 every week and support a daily email campaign designed to increase player retention. Organizations can also take advantage of data to quickly make business decisions.
    Business Case Study

  • 5 IT Strategies for App Creation and Delivery
    Published: 06/26/2014
    Read how Microsoft IT is embracing the Social, Mobile, Analytics, Cloud, and other megatrends to create a platform that streamlines the creation and delivery of applications that enhance user experiences; promote anytime, anywhere productivity; and reflect a more agile approach to delivery.
    Article

A - C

  • A quick video tour of the OneNote app
    Published: 08/24/2015 Updated: 09/08/2015
    Microsoft's Jason Draime takes you on a quick tour of the OneNote modern app where you can use the radial wheel to create lists and format on the fly, use a stylus to transcribe your handwriting, and take a quick picture to upload to your Notebook. This readiness guide brought to you by Microsoft IT aims to help you be more productive and inspire an all-digital culture within Microsoft.
    Readiness Guide

  • Achieving a unified view of platform health
    Published: 03/30/2016
    Learn how Microsoft manages platform health today and how the enterprise plans to transition to Operations Management Suite to manage both on-premises and cloud IT assets, through a single point of control.
    Article

  • Achieving Excellence in Designing and Maintaining SQL Server Transactional Replication Environments
    Published: 06/21/2012
    Microsoft IT protects against unplanned Transactional Replication outages and issues by using best practices and proactive monitoring. This results in increased stability, simplified management and improved performance of transactional replication environments.
    Technical White Paper

  • Adopting modern engineering processes and tools at Microsoft IT
    Published: 05/24/2016 Updated: 05/26/2016
    Microsoft IT is adopting agile development methods as part of the move to modern engineering. Learn how we’re using Azure and Visual Studio Team Foundation Server, and about our processes for agile development and automated testing.
    Technical Case Study

  • Advancing cybersecurity strategy at Microsoft
    Published: 11/30/2015
    The rise in sophisticated cyberattacks and corresponding impact drives the need for advanced solutions to help companies discover, respond to, and recover from attacks. More than ever, rigorous execution of vulnerability remediation, configuration, and change management is the most effective preventative measure for an organization. As the technology industry continues to embrace a mobile-first, cloud-first era, Microsoft must continue to advance risk management and security controls, and balance unparalleled security threats with business requirements.
    Article

  • Advancing Growth in New and Emerging Markets through IT
    Published: 07/28/2014
    Microsoft has identified new and emerging markets (NEMs) as a focus of future growth. This article is intended for Business Decision Makers (BDMs), IT Decision Makers, and Chief Executives to help them understand Microsoft ITs response to the potential of these markets. The article first describes how Microsoft identified markets for focus. It then shows how Microsoft Information Technology (Microsoft IT) used cross-function teams to identify gaps in user experience, and how those gaps were prioritized and tracked for improvements. The article concludes with a discussion of the resulting benefits of this data-driven analysis, and how Microsoft IT plans to apply and revise the model and its applications.
    Article

  • The agile development process for building out BI at Microsoft
    Published: 05/07/2015
    Jeff Melton discusses how Microsoft IT uses the Agile Development process for Self-Service BI. Learn about the impact self-service business intelligence capabilities have on business analysts, IT organizations as well as the overall business and learn how Microsoft utilizes Agile Development best practices to ensure a smooth ROI.
    TechNet Radio

  • Align Enterprise Social Tools with Business Needs
    Published: 04/06/2015
    In this article, Microsoft IT looks at social tools such as Yammer as an additional tool in the enterprise suite. At Microsoft, social tools improve and optimize business processes while increasing transparency and agility.
    Article

  • Aligning the IT Organization to Deliver Modern Applications
    Published: 07/24/2014
    The recent creation of app stores containing small, focused apps, available across a range of consumer devices, has created challenges for Information Technology (IT) departments in many organizations. In order to address these challenges, Microsoft IT created a centralized app certification process and single app portfolio, both managed from a single point. This provided a mechanism for Microsoft to provide apps developed in an agile software development environment, to distribute these apps to users across a range of devices, and to still maintain control in terms of functionality, security, and regulatory and corporate compliance.
    Business Case Study

  • Architecting your network for successful Azure adoption
    Published: 10/07/2015 Updated: 05/12/2016
    Organizations that plan network architecture before moving to the public cloud in Microsoft Azure can address issues of capacity, connectivity, and security and focus on improving traffic management before migration.
    Technical Case Study

  • Ask, find, and act—harnessing the power of Cortana and Power BI
    Published: 05/24/2016 Updated: 05/25/2016
    Microsoft integrated Cortana and Power BI natural language functionality in a powerful and easy-to-use way. Engineers and executives in the Windows Shell team now have easy access to unique business intelligence insights. Team members ask for, and then quickly receive, specifically tailored views of Windows 10 consumption, problem, and business data. You can do it too—just give Cortana access to your Power BI datasets. Then use Q&A in Power BI to ask your questions.
    Article

  • Auditing the cloud
    Published: 03/03/2016
    Are you—and your internal auditors—concerned that cloud-based services and applications could impact critical compliance activities and service certifications? As Microsoft moves to Microsoft Azure, IT and auditors work closely together, on an ongoing basis, to validate that Azure provides a fully auditable computing environment. Learn how Microsoft uses independently validated Azure services and features to simplify, automate, and operationalize corporate compliance activities.
    Article

  • Automating licensing for Office 365 in a hybrid environment
    Published: 03/24/2016
    To keep our corporate users productive, Microsoft IT must assign and update Office 365 licenses for a constantly changing user base. Find out how the team built an automation service to do this and how it works in a hybrid environment.
    Technical Case Study

  • Azure Data Factory helps Microsoft give back
    Published: 04/28/2016
    Microsoft Philanthropies, a division of Corporate, External, and Legal Affairs (CELA), manages millions in donations every year to organizations around the world. Accurate tracking and data management is critical for reporting, but also allows Microsoft to share with the community about its philanthropic initiatives. Microsoft IT developed a solution for CELA using Azure Data Factory, SQL Server, and Power BI to consolidate data, streamline donation processing, and simplify reporting.
    Article

  • Be productive anywhere with Office 365
    Published: 09/23/2015 Updated: 09/29/2015
    You are busy and need to be productive whether you are at your office, on the road, or at home. By installing Microsoft Office 365 for Business on your PC, tablet, and smartphone, you can keep up with your email and calendar, and work on documents, wherever you are. With your Microsoft Office 365 account, your documents, preferences, and other settings follow you across the PCs, tablets, smartphones, and even web browsers that you use. So at any time, anywhere, you can pick up right where you left off.
    Productivity Guide

  • Best Practices for Deploying Virtual Machines using Hyper-V Virtualization Technology
    Published: 03/16/2009
    Microsoft IT virtually deploys more than 80% of new servers using Windows Server 2008 Hyper-V. To ensure optimal performance, Microsoft IT has developed configuration best practices, based on the application workloads or services being provided by the virtual machines.
    Technical Case Study

  • Become a Pro in SharePoint Online
    Published: 08/24/2015 Updated: 09/08/2015
    Discover some key SharePoint Online ribbon functions to help you be more productive: add a list, a new view, or an alert to a file to receive notification updates, and sync your SPO document library to your Outlook. This readiness guide brings tips and tricks from Microsoft IT that improve digital productivity and help create an all-digital culture within Microsoft.
    Readiness Guide

  • BI Solutions in the Service Delivery Organization of Microsoft
    Published: 08/19/2014
    Microsoft IT improves productivity, governance, security, and compliance by incorporating Business Intelligence solutions into Microsoft IT Solution Delivery organization. With Tom McCleery and Brad Sutton.
    TechNet Radio

  • Building a Modern Role Guide App to Manage Training and Compliance
    Published: 08/25/2014
    Role Guide is an immersive modern app and seamless learning experience for Microsoft employees that helps HR target the right training courses to the right audience.
    Video

  • Building a Microsoft Dynamics CRM Platform to Manage Business Processes
    Published: 12/26/2012
    Microsoft Information Technology (Microsoft IT) oversaw the development of Microsoft Incident Management Operations System (MIMOS), an integrated operations management solution based on Microsoft Dynamics CRM and OpenText MBPM.
    Technical Case Study

  • Building a one-stop shop for business data needs with Power BI
    Published: 04/19/2016 Updated: 05/02/2016
    Managing hundreds of millions of dollars in invoices, purchase orders, and patents a year—and supporting the businesses that create them—is a difficult challenge. Microsoft IT and the Corporate, External, and Legal Affairs (CELA) team use Office, Power BI, and SQL Server for effective data management to preserve data quality in documents from a wide range of data sources. Learn how Microsoft IT and CELA created a scalable solution for accessing, reporting, and managing their data from anywhere on any device.
    Article

  • Building for the Modern Web - Leveraging IE11 Developer Tools to Build Modern LoB Applications
    Published: 12/27/2013
    Learn how the IE LOB App Development team is using new developer tools to build, automate and test line of business applications. The IE LOB App Dev team brings many best practices to the table including directly testing our apps in browser for different form factors and devices like phone and tablet, testing for different browsers or even different version of browsers, identifying memory leaks to improve performance and leveraging F12 tools that drive modernization in the enterprise.
    TechNet Radio

  • Building Reliable Background Processes for a Business Critical Application with Windows Azure
    Published: 11/17/2012
    Microsoft IT (MSIT) has migrated its pricing exemption portal (BCWeb) to the Windows Azure platform, to leverage the scalability, extensibility, and cost savings that Windows Azure can provide. As part of the migration, Microsoft IT reused preexisting background processes to enable an expedited migration and reduce development time. During the second part of the migration process, Microsoft IT rearchitected the BCWeb background processes to optimize them for Windows Azure, increasing performance, reliability, and cost savings.
    Technical Case Study

  • Building Reusable APIs in a Mobile First, Cloud First Business Environment
    Published: 02/23/2015
    Microsoft IT uses hybrid cloud architecture to leverage the benefits of cloud computing and to improve line of business application development by eliminating monolithic applications that require high levels of maintenance and developer involvement. The Middle Tier Services team at Microsoft IT created a comprehensive set of guidelines and implementation methods that is designed to reduce complexity, increase consistency in delivery, and decrease the total cost of ownership for line of business applications.
    Technical Case Study

  • Capture and Share Whiteboard Photos with your Surface with Windows RT
    Published: 02/08/2013
    The portability and long battery life of your Surface with Windows RT device make it easy to carry with you to meetings. Using Microsoft OneNote, Microsoft Outlook 2013 and your tablet’s built-in camera, you can easily capture and share pictures of the whiteboard diagrams from your meetings.
    Work Smart Guide

  • Cloud at Microsoft
    Published: 04/05/2016 Updated: 05/03/2016
    In this in-depth course on cloud computing at Microsoft, you’ll learn our best practices for implementing and supporting a global cloud environment. Through presentations and demonstrations, you’ll hear from Microsoft IT subject matter experts (SMEs) about cloud architecture, planning, operations, maintenance, and support of the cloud in the Microsoft global environment. This course equips you with information to successfully migrate and implement cloud solutions in your own enterprise.
    Article

  • Cloud at Microsoft (SME roundtable April 2016)
    Published: 05/19/2016
    Listen as IT subject matter experts discuss how Microsoft is moving to cloud computing. They share best practices that we have used to design, develop, and operate in the cloud, supporting 200,000 internal users in our global environment.
    SME roundtable

  • Cloud-Based StorSimple Reduces Expenses and Minimizes Risk
    Published: 07/28/2014
    Storage backup and recovery in the cloud saves organizations significant operational and capital expense compared to the use of traditional backup methods. StorSimple provides an intelligent storage-management logic with which to store files locally or in Microsoft Azure, based on each file's usage frequency. To test this ability in a production environment, Microsoft IT built a StorSimple solution for a typical workload, and realized 44 percent operational savings.
    Article

  • Cloud migration wisdom from Microsoft IT
    Published: 12/04/2015
    When an enterprise moves to the cloud, it’s an opportunity to clean house – get rid of unused data and prioritize what will move. Senior Program Manager Jim Adams, who was hands-on in moving Microsoft IT to the cloud, shares useful, important insights that will help others make the transition effectively.
    Video

  • Cloud Offering Provides Modern, Mobile Conference Experience
    Published: 10/09/2014
    Microsoft IT leverages Visual Studio tools and Microsoft Azure to create Meeting Companion, a Software as a Service (SaaS) offering that improves the conference experience for Microsoft employees. Attendees have easy access to event information via their Windows Phone. Administrators have an easy-to-use interface and templates that facilitate creating and customizing a new event application.
    Technical Case Study

  • Cloud Powered Modern Applications Increase IT Showcase Content Discoverability
    Published: 10/09/2014
    Microsoft IT utilizes the rich, easy-to-use development environment in Visual Studio and Microsoft Azure to create an amazing mobile experience for accessing IT Showcase content. The modern Microsoft IT Showcase app provides users—both internal Microsoft users and external users—with increased discoverability and easy access to all IT Showcase content from any Windows device.
    Technical Case Study

  • The cloud security mindset
    Published: 04/04/2016
    Cloud success balances robust security and rapid innovation. A new mindset is required—one that challenges traditional roles and responsibilities. Microsoft IT reveals its own Azure security evolution and decentralized approach to functions such as configuration management and incident management. At the same time, Microsoft IT maintains strong security hygiene, effective oversight and governance, and supports its DevOps partners with risk management tools and automation technologies.
    Article

  • Collaborating by Using SharePoint Server 2010
    Published: 11/30/2010 Updated: 05/14/2014
    Microsoft SharePoint Server 2010 helps people share files and collaborate. It’s designed to work effectively with other technologies, including the Microsoft Office applications. Use this guide to learn about the features and capabilities of SharePoint Server 2010.
    Work Smart Guide

  • Collaborating with SharePoint Overview
    Published: 04/16/2009
    Collaborate effectively with SharePoint sites and features.
    Work Smart Guide

  • Configuring Power BI mobile apps with Microsoft Intune
    Published 04/06/2016
    Microsoft Intune enables organizations to manage devices and applications. The Power BI mobile applications for Windows 10 Mobile, iOS and Android integrate with Intune to allow you to manage the application on your devices while controlling security. Through configuration policies, you can control items like requiring an access PIN, how data is handled by the application and even encrypting application data when the app is not in use.
    Work Smart Guide

  • Consumerization of IT
    Published: 02/18/2013
    People want to use their personal devices to work, often outside of core business hours, but also want the flexibility to utilize the same technologies and applications at work that they use on their personal time. This blending of consumer and enterprise technologies is the Consumerization of IT, and it has led many organizations to rethink their business models to promote agility and flexibility for their employees.
    Quick Reference Guide

  • Consumerization of IT at Microsoft: Adapting to Change
    Published: 03/13/2014
    Microsoft is an environment of change, with the latest software and hardware advances constantly pushing the boundaries of corporate IT’s charter. To effectively manage both users’ expectations and the mandates of information security, Microsoft IT needed to develop a programmatic approach to technology adoption—one that would foster innovation without increasing risks by introducing uncontrolled technologies. This is particularly true when considering the impacts of trends in Bring Your Own Device (BYOD) scenarios.
    Business Case Study

  • Cortana for Windows 10
    Published: 06/29/2015 Updated: 09/08/2015
    Cortana is your personal digital assistant in Windows 10. She gets to know you and helps you get things done, letting you interact with her in a way that’s easy and natural. She can search the web, find things on your PC, show you the local news and weather, and provide reminders based on time or location. Just tell Cortana what you want, and she’ll be there to help you out.
    Readiness Guide

  • Creative Integrated Data Management: Linking Data Sources Generates Insights
    Published: 02/03/2014
    Historically, databases that contain human resources data are maintained and queried separately from databases that manage system configuration information. By linking these sources, Microsoft IT addressed a multitude of business challenges, including identifying deployment improvements, developing targeted user communications, and enhancing internal software publishing.
    Article

  • Creating a culture of modern engineering within Microsoft IT
    Published: 05/24/2016 Updated: 05/26/2016
    Moving to agile development methods and modern engineering practices requires a cultural shift across the organization. Learn how Microsoft IT adopted agile principles, created a new mindset of cooperation, and adjusted our leadership approach.
    Technical Case Study

  • Creating a Portable Windows 10 Environment with Windows To Go
    Published: 07/21/2015 Updated: 09/08/2015
    You can use Windows To Go, a feature in Windows 10 Enterprise (and previous versions), to provision a USB drive with a complete and managed Windows 10 system image. You can insert the USB drive (known as a Windows To Go workspace) into a managed or unmanaged Windows 10 host computer to boot and run a managed Windows 10 system. You don’t have to install any software on the host computer to use the Windows To Go workspace.
    Readiness Guide

  • Creating a Portable Windows 8 Environment with Windows To Go
    Published: 12/28/2012 Updated: 05/16/2014
    Windows To Go is a new feature in the Windows 8 Enterprise operating system that you can use to provision a USB drive with a complete, managed Windows 8 system image. You can insert the USB drive (known as a Windows To Go workspace) into any Windows 7–based or Windows 8–based host computer to boot and run a managed Windows 8 system without installing any software on the host computer. This guide shows you how to create a Windows To Go workspace.
    Work Smart Guide

  • Creating a Self Service Model for BI@Microsoft
    Published: 08/29/2014
    Hear how IT created their data governance, federation and self-service BI model at Microsoft. With Kirkland Barrett and Brad Sutton.
    TechNet Radio

  • Creating personal views and using Advanced Find in Microsoft Dynamics CRM Online
    Published: 04/30/2015
    In Microsoft Dynamics CRM Online, Advanced Find is a powerful set of tools you can use to modify system views and build reports which display exactly the data you want to work with. By using Advanced Find, you can create a custom data query, view and customize the results, and then save the query as a personal view so that you can quickly focus on the data you use most often, without needing to re-create the search parameters each time you want to run the query. You also can share the data from your personal views with other users.
    Readiness Guide

  • Creating the business intelligence ecosystem at Microsoft
    Published: 05/13/2016
    Kirkland Barrett, Director of Business Programs, discusses how Microsoft IT promotes awareness of Power BI to increase adoption of its self-service business intelligence tools. He shares the benefits we’ve seen and some “gotchas” we faced along the way.
    Webinar

  • Customizing SharePoint Sites Get Started
    Published: 04/16/2009
    Customize SharePoint sites with Web parts. Display libraries, documents, RSS feeds, and customize the left navigation menu (Quick Launch).
    Work Smart Guide

D

  • Data-driven engineering improves customer satisfaction
    Published: 08/10/2015
    Microsoft IT used data-driven engineering to improve discoverability of content and increase customer satisfaction on one of the highest traffic sites on microsoft.com. Data-driven engineering let the team make truly informed decisions and implement frequent changes proactively.
    Technical Case Study

  • Delivering an Extensible CRM Solution Using Agile Development
    Published: 01/04/2013
    Microsoft Information Technology (MSIT) worked with the Microsoft Sales, Marketing and Services Group (SMSG) to rapidly develop and deliver Small and Medium Business for Dynamics CRM (SMB CRM), a new management application for sales leads. The application, which is used internally at Microsoft, collects and manages incoming leads from SMB accounts, and routes the leads to telesales call centers.
    Technical Case Study

  • Delivering Results: Deploying Unified Device Management at Microsoft
    Published: 10/10/2013 Updated: 08/07/2015
    Learn how Microsoft IT planned and approached change management concerns for key audiences when implementing unified device management.
    TechNet Radio

  • Delivering Results - How Microsoft.com Scales Using Windows Server 2012
    Published: 05/22/2013
    Microsoft.com is one of the busiest domains in the world with over 301 million unique visitors each month. Learn how Microsoft IT improved performance and reliability by moving to the Windows Server 2012 platform.
    TechNet Radio

  • Delivering Results - How Microsoft IT Deployed Windows 8.1
    Published: 12/26/2013
    How Microsoft IT deployed Windows 8.1 to over 20,000 computers in the beta phase of the product. Understand how easy it was to upgrade from the earlier version of Windows to Windows 8.1 using self installs as well as System Center Configuration Manager.
    TechNet Radio

  • Delivering Results - Using System Center Orchestrator to Patch Complex Data Center Scenarios
    Published: 08/02/2013
    Learn how Microsoft achieves immediate and greater than 95% patch management compliance including remediation within maintenance windows for complex automation scenarios using System Center 2012 - Orchestrator.
    TechNet Radio

  • Delivering Results Using Windows Server 2012 – Dynamic Access Control
    Published: 05/15/2013
    Windows Server 2012 operating system brings Microsoft's experience from building and operating public clouds to deliver a highly dynamic, available, and cost-effective server platform for the private cloud. It offers enterprises a scalable, dynamic, and multitenant-aware cloud infrastructure that helps them securely connect across premises. Windows Server 2012 allows IT to respond to business needs faster and more efficiently by delivering an open, scalable, and cloud-ready web and app platform.
    TechNet Radio

  • Delivering a Robust Remote Access Solution
    Published: 12/11/2012
    Microsoft IT deployed an out-of-the-box remote access solution based on Windows Server 2012. DirectAccess provides remote access from trusted, fully managed corporate devices and VPN provides remote access from consumer-based devices.
    Quick Reference Guide

  • Delivering a Scalable Private Cloud Using Windows Server 2012
    Published: 01/24/2013
    Microsoft Information Technology (MSIT) is adopting cloud computing as the first choice for developing new IT solutions and applications. Cloud computing is providing a new way to develop and imagine IT at Microsoft.
    Quick Reference Guide

  • Deploying FAST Search Server 2010 for SharePoint
    Published: 02/29/2012
    FAST Search Server 2010 for SharePoint quickly and reliably returns highly relevant results across thousands of sites and documents. FAST also enables applications to take advantage of its capabilities to deliver business value through productivity gains and simplified data and taxonomy management.
    Technical White Paper

  • Deploying Microsoft BitLocker Administration and Monitoring 2.0 at Microsoft
    Updated: 06/27/2013
    Microsoft IT wanted to implement Microsoft BitLocker Administration and Monitoring (MBAM) 2.0 to reduce operational costs and take advantage of the increased functionality for provisioning, monitoring, reporting, and integration tasks. Microsoft IT planned and implemented MBAM 2.0 as an upgrade to their existing MBAM 1.0 infrastructure while maintaining service availability and BitLocker functionality. The MBAM 2.0 environment provides a more manageable and user-friendly BitLocker experience for both end users and Microsoft IT.
    Technical Case Study

  • Deploying Microsoft Virtual Desktop Infrastructure Using Thin Clients
    Published: 12/29/2014
    To provide cost-effective, reliable desktop services and standardization within a new technical support center, Microsoft IT created a thin client Virtual Desktop Infrastructure (VDI).
    Business Case Study

  • Deploying Windows 10 at Microsoft as an in-place upgrade
    Published: 12/14/2015
    As the "First and Best" customer of the Windows Devices Group, Microsoft IT recently deployed Windows 10 to 96,000 distributed users at Microsoft. The deployment included both remote users and users on the corporate network and was completed in nine weeks. To improve on past operating system deployments, Microsoft IT deployed Windows 10 as an in-place upgrade that maintained productivity and offered a consistent user experience.
    Technical Case Study

  • Developing a mobile solution for Microsoft Treasury transactions
    Published: 08/10/2015 Updated: 08/11/2015
    Microsoft IT and the Microsoft Treasury group partnered to deliver a modern solution for wire requests and financial approvals. The solution enables business to be conducted securely through the cloud, increasing productivity and ensuring that key transactions are approved rapidly and processed efficiently.
    Technical Case Study

  • Designing Infrastructure Management for the New Era of IT
    Published: 05/14/2014
    To meet the changing needs of IT at Microsoft, the infrastructure management function underwent a service model redesign that shifted the focus from technology-focused teams to teams that are aligned to IT services and disciplines.
    Article

  • Developing Cloud Based Automation for Azure VM Migrations and Self-Service Infrastructure
    Published: 07/16/2014
    How do you approach infrastructure management in the cloud. Learn how Microsoft IT has developed and implemented automation tools to enable self-service cloud provisioning. Provisioning times have decreased from 5+ days to 20 minutes while maintaining OS standards and compliance.
    TechNet Radio

  • Digital Crimes Unit uses Microsoft data analytics stack to catch cybercriminals
    Published: 03/25/2015 Updated: 04/20/2016
    The Microsoft Digital Crimes Unit consistently leverages the latest in analytics technology, relying on some of the brightest employees, some of the smartest scientists, and certainly some of the company’s best partners in law enforcement, to disrupt and dismantle devious cybercriminals. Learn how Microsoft used some of our best technology to uncover the behavior of one cybercriminal ring, and how the Digital Crimes Unit worked in partnership with Microsoft IT and federal law enforcement, to shut down one of the nation’s most prolific cybercrime operations.
    Article

  • Disaster Recovery and Business Continuity Planning in Action: Japan 2011
    Published: 07/01/2011
    The Japan earthquake in March 2011 presented one of the greatest disaster-recovery challenges that Microsoft has ever faced. Contingency planning combined with process, organization, and technology strategies, quickly confirmed the safety of all staff and ensured the recovery of business to a working state over a weekend. The lessons learned from this event can help Microsoft further improve the model and can help customers and partners to plan for and cope with similar disasters.
    Article

  • Disaster Recovery Using SQL Server 2012 AlwaysOn
    Published: 05/31/2012
    Microsoft, the world’s leading software manufacturer, wanted to reduce the risk of data loss in its mission-critical SAP ERP system. It decided to upgrade to Microsoft SQL Server 2012 and improve availability and disaster recovery with the SQL Server AlwaysOn capability. As a result, the company has cut its recovery time from minutes to seconds, improved support for core business processes, and eased administration.
    Business Case Study

  • Discussing Microsoft IT's Hybrid Cloud Strategy
    Published: 07/01/2013
    Learn about Microsoft IT’s cloud strategy, how we will leverage the different Azure offerings for our internal applications. What applications best fit IaaS, PaaS, SaaS? How did we segment our applications and understand where we get the most value from our migrations and how did we build a roadmap to define our future state and path to arrive there?
    Video

  • Driving cloud adoption in an enterprise IT organization
    Published: 09/22/2015
    Microsoft IT is driving the company's vision of "Microsoft runs in the cloud." To advance that vision, Microsoft IT created processes and teams to migrate over 2100 internal applications from on-premises servers to the cloud. The biggest challenge was not technology but a cultural change within the organization. Using a cohesive strategy and process, Microsoft IT has changed its culture and integrated cloud adoption into the business.
    Business Case Study

  • Driving the Cultural and Organizational Shift to the Cloud within Microsoft IT
    Published: 07/01/2013
    Learn how Microsoft IT drives the evangelization, structure, and organizational changes to embrace the move to Cloud. Modern IT organizations have many moving parts and require a focused effort to ensure the right teams are engaged and invested in this new area. How to lead from within while implementing a disruptive change.
    Video

  • Driving financial insights and agility with BI at Microsoft
    Published: 02/02/2016
    Business Intelligence (BI) and analytics help empower business leaders and decision makers throughout Microsoft. Those who need BI must be able to access it quickly—and in a way that they can both understand and trust the underlying data they use to support their decisions. Microsoft IT has undertaken a multi-year journey to transform how the company works with BI. As part of this initiative, Microsoft IT is developing a solution for Finance that supports mature data reporting, while simultaneously adding agile, self-service capabilities that open up BI analysis to thousands of business users across the company.
    Article

  • Driving Modernization of Enterprise Web Applications
    Published: 10/22/2013
    The Internet Explorer LOB Application Development team needed to drive modernization into its existing application portfolio to take full advantage of and promote compatibility with the modern ecosystem. They developed a system that would track and report their progress outward to the business, application owners, and application developers and direct the developer audience to standards, guidance, and best practices for developing apps on the new platforms.
    Quick Reference Guide

E - F

  • Easing SQL Server 2012 Administration Using AlwaysOn
    Published: 04/23/2012
    Microsoft IT upgraded to the beta edition of Microsoft SQL Server 2012 to take advantage of new features, specifically AlwaysOn. Leveraging AlwaysOn eased administration and aligned the processes for local and remote high availability. This made the disaster-recovery process easy because the same overall process is being used. At the same time, potential data loss in a disaster case could be minimized.
    Business Case Study

  • Email and calendar on the go with Outlook 2016
    Published: 09/23/2015
    Use Microsoft Outlook 2016 to keep your world in sync and stay more connected. Microsoft Outlook helps you manage everything you do, no matter where you are. Get your emails, calendars, contacts, tasks, and to-do lists all in one place, in a clear, unified view. Because Outlook is built into Microsoft Office 365, you can sign in from any browser, tablet, or phone—and of course, you can always use the full version on your desktop.
    Productivity Guide

  • E-Mail Basics: Managing E-Mail Get Started
    Published: 04/16/2009 Updated: 03/30/2012
    This guide describes several tips and tools that will help you take charge of your email.
    Work Smart Guide

  • Employee Readiness at Microsoft with Role Guide and Academy
    Published: 07/08/2013
    Microsoft employees need to stay aware of new company products, services, processes, and personnel-related developments in an organization that provides them massive amounts of information and training content from multiple sources. The SMSG Readiness team at Microsoft developed a suite of applications that delivers training and information to Microsoft employees according to employee roles and interests, centralizes and improves content access, and enables employees to share their expertise with others.
    Article

  • Employee Self-Service at Microsoft with HRweb
    Published: 07/09/2013
    Microsoft employees need to stay aware of Human Resources (HR) policies, track their own benefits, and learn about opportunities for growth. This information differs from country to country and employee to employee. Microsoft continually improves online HR services to provide employees with intuitive and contextual methods for finding information or completing a transaction. The latest version of HRweb unifies most of HR Tools at Microsoft and categorizes information by what the employee needs to do, rather than how the HR Department organizes information.
    Article

  • Empowering Employee Mobility with New World of Work
    Published: 05/30/2014
    Microsoft IT partnered with RE&F to extend the New World of Work concept by incorporating products and services, from innovative meeting spaces to advanced wireless technologies, to support a more mobile workforce. NWoW, is now in place in 45 Microsoft facilities globally, uses a “people, place, and technology” approach to transform Microsoft offices into business assets.
    Article

  • Enable newly acquired employees to be productive immediately with Microsoft Azure RemoteApp
    Published: 08/05/2015 Updated: 08/06/2015
    Enabling access to internal tools and resources during an acquisition is a constant technical challenge for IT. The Microsoft Venture Integration team wanted to move faster and deliver a more secure, less expensive solution. Using Microsoft Azure RemoteApp, they were able to give newly acquired employees access to productivity applications through this cloud service, often without the expense of new hardware.
    Technical Case Study

  • Enabling rapid productivity for newly acquired employees
    Published: 08/05/2015 Updated: 08/06/2015
    Think of it as the business equivalent of acquiring new athletes for your professional sports team—success depends on how rapidly new employees are integrated and can become productive. The Venture Integration team in Microsoft IT needed a solution that would result in immediate productivity. This case study outlines typical challenges of connecting and integrating organizations, and how Microsoft IT overcame these hurdles using Microsoft Azure RemoteApp.
    Business Case Study

  • Enabling the Internet of Things in the enterprise
    Published: 03/28/2016 Updated: 03/31/2016
    Learn how Microsoft is experimenting with cutting-edge Internet of Things (IoT) technology by piloting the use of IoT hardware, data, and even industrial design to enable new productivity experiences for its employees.
    Article

  • Enterprise social behavioral styles
    Published: 03/13/2015
    Gain insight into how Microsoft uses and benefits from enterprise social through the eyes of social posters and social lurkers at Microsoft IT.
    Article

  • Environmental Sustainability Best Practices
    Published: 05/11/2012
    Environmentally responsible IT business strategies continue to gain momentum across the industry. Microsoft IT has been addressing Environmental Sustainability issues for years but now has a single point of collaboration around these efforts in order to increase awareness and reduce the company’s overall carbon footprint.
    Article

  • Environmental Sustainability Get Started
    Published: 04/16/2009 Updated: 03/30/2012
    Environmentally responsible IT business strategies continue to gain momentum across the industry. Microsoft IT has been addressing Environmental Sustainability issues for years but now has a single point of collaboration around these efforts in order to increase awareness and reduce the company’s overall carbon footprint.
    Work Smart Guide

  • Exchange Server 2010 Design and Architecture at Microsoft
    Published: 07/09/2010
    By replacing Exchange Server 2007 servers with servers running Exchange Server 2010, Microsoft IT created new opportunities to drive down costs and system complexities while at the same time increasing security and deploying new features not available in previous versions of Exchange Server.
    Technical White Paper

  • Exploring Windows 10
    Published: 06/29/2015 Updated: 09/08/2015
    Windows 10 is designed to please both touch and mouse users. It’s also designed to be intuitive for users of both Windows 7 and Windows 8.1, incorporating the “best of both worlds” to enhance your experience and help you be more productive. The Start menu is back, putting all your apps, settings, and files just a few keystrokes, clicks, or taps away. Cortana helps make things easier for you and keeps you up to date. Microsoft Edge, the new browser in Windows 10, is designed to deliver a better web experience. It’s also easier to find and switch between open apps, keep them organized, resize and reposition them, keep track of notifications, and access frequently used system settings.
    Readiness Guide

  • Federated Single Sign-On Simplifies Access to Microsoft Library Electronic Resources
    Published: 06/26/2013
    Microsoft Information Technology (Microsoft IT) provides user authentication and authorization through Active Directory Federation Services (AD FS) federation trusts with external partners who are using Microsoft and non-Microsoft technology. Microsoft Library worked with Microsoft IT to offer internal users federated single sign-on (SSO) access to non-Microsoft electronic resources, in order to reduce the need for separate user names and passwords to these resources, and improve resource utilization metrics.
    Article

  • Follow the Leader in Enterprise Social
    Published: 08/01/2014
    Learn how Microsoft IT develops the social muscle in employees to adopt social behaviors, participate in social activities, and join communities.
    Article

G - H

  • Generating new insights for the Nokia sales team by migrating to Power BI
    Published: 02/15/2016
    To improve processes and performance, Microsoft IT migrated over 800 Nokia sales professionals from a third-party business intelligence tool to Microsoft Power BI. The new sales analytics tool provides enhanced self-service reporting capabilities that have increased productivity, sales excellence, and user satisfaction.
    Article

  • Get more done with Windows 10 Mobile
    Published: 12/24/2015
    Windows 10 Mobile empowers you to do great work on any device. It allows you to be more efficient because your user experience stays consistent. And because your settings, data, and access rights follow you, you don’t have to adjust to changes in formatting or layout when you switch between devices. You can operate your Windows 10 Mobile phone like a PC with Continuum for phones—and still make and receive calls.
    Every Windows 10 Mobile device comes with the Microsoft Office Mobile suite built in. Skype for Business, OneDrive for Business, and other productivity apps can quickly be installed, making it easy to connect and collaborate with your coworkers, partners, and customers.
    Productivity Guide

  • Get Started: Office 365
    Published: 05/21/2014
    The Microsoft Office 365 suite of cloud-based services and productivity tools helps you work and collaborate wherever you are, online or offline.
    Quick Reference Guide

  • Get Started: Office 365
    Published: 05/16/2014
    Read this guide to see how to use your Office 365 account to its fullest potential by checking email through Microsoft Outlook Web App, sharing files, and using Office 365 on mobile devices.
    Work Smart Guide

  • Get Started: Microsoft Excel 2010
    Published: 03/30/2012 Updated: 05/15/2014
    Use this guide to learn about some of the features that are available in Microsoft Excel 2010 spreadsheet software.
    Work Smart Guide

  • Get Started: Microsoft Office 2010 User Interface
    Published: 11/30/2011 Updated: 05/14/2014
    You can use this guide to learn how to use the features of the ribbon and other elements of the Microsoft Office 2010 user interface (UI).
    Work Smart Guide

  • Get Started: Microsoft Outlook 2010
    Published: 11/30/2011 Updated: 05/14/2014
    You can use the Microsoft Outlook 2010 messaging and collaboration client to manage your email messages. This guide describes some of the features in Outlook 2010.
    Work Smart Guide

  • Get Started: Microsoft PowerPoint 2010
    Published: 03/30/2012 Updated: 05/14/2014
    Use this guide to learn about some of the features of the Microsoft PowerPoint 2010 presentation graphics program.
    Work Smart Guide

  • Get Started: Microsoft Word 2010
    Published: 03/30/2012 Updated 05/15/2014
    Use this guide to learn about some of the features that are available in Microsoft Word 2010.
    Work Smart Guide

  • Get started with Word 2016
    Published: 09/23/2015
    Microsoft Word 2016 is a new, modern version of the classic desktop application, built for maximum productivity. Quickly produce professional documents using the rich authoring features. Share, present, and work together on projects with built-in team collaboration tools. Access your documents in the cloud whenever and wherever you need them. Your Word, always good, is now better than ever.
    Productivity Guide

  • Getting started with Excel 2016
    Published: 09/23/2015
    With new chart types and improvements to PivotTables and business intelligence (BI), Microsoft Excel 2016 makes it easier to work with large amounts of data and give it even more meaning. Unlock insights, and tell the story in your data by organizing it in spreadsheets (workbooks). View your data in context, and use the analytic capabilities of Microsoft Excel to make more informed decisions.
    And it is easier than ever to save and work with your workbooks in the cloud, and to collaborate with others who need to see and edit your data. With Microsoft Office 365, you can get Excel on your PC, iPad, Android tablet, iPhone, or Android or Microsoft Windows phone, letting you stay productive whether you are at work, at home, or on the go.
    Productivity Guide

  • Getting started with the Power BI for Android app
    Published 04/06/2016
    The Android app for Microsoft Power BI brings Power BI to your pocket, with up-to-date, touch-enabled mobile access to your business information. View and interact with your company dashboards from anywhere.
    Work Smart Guide

  • Getting started with the Power BI for iOS app
    Published 04/06/2016
    The iPhone app for Microsoft Power BI for iOS is part of the mobile BI experience for Power BI and Reporting Services. With live, touch-enabled mobile access to your important business information on premises and in the cloud, you can view and interact with your company dashboards easily, from anywhere. Explore the data in dashboards, and share them with your colleagues in email or text messages.
    Work Smart Guide

  • Getting started with the Power BI mobile app for Windows 10
    Published 04/06/2016
    The Windows 10 mobile app for Microsoft Power BI brings Power BI to your tablet or phone, with up-to-date, touch-enabled mobile access to your business information. View and interact with your company dashboards from anywhere — right on your Windows Start screen.
    Work Smart Guide

  • Getting started with Skype Meeting Broadcast
    Published: 11/24/2015
    Skype Meeting Broadcast is a new broadcast solution from Skype for Business, designed to scale to thousands of participants. It delivers a high quality video stream to any device running any operating system, with no need for plugins or downloads. Participants can join from anywhere using any device – an Internet connection is all they need. Skype Meeting Broadcast is ideal for internal meetings and streaming events to external customers. This guide provides detailed instructions on how to get started using Skype Meeting Broadcast.​
    Productivity Guide

  • Getting Started with Skype Meeting Broadcast
    Published: 12/22/2015
    Skype Meeting Broadcast is a new broadcast solution from Skype for Business, designed to scale to thousands of participants. It delivers a high quality video stream to any device running any operating system, with no need for plugins or downloads. Participants can join from anywhere using any device - an Internet connection and link to the meeting is all that’s needed. Skype Meeting Broadcast is ideal for internal meetings and streaming events to external customers. This training deck provides detailed instructions on how to schedule and manage a Skype Meeting Broadcast, plus how to publish a recording and create insightful reports. It may be used to help deliver in-class or online readiness training and can be downloaded and adapted for the intended audience.
    Productivity deck

  • Global Marketing Operations at Microsoft uses BI to better understand its customers
    Published: 06/18/2015
    In the past, Microsoft sales professionals had to search through data in 10 or more programs to learn about their customers—which didn’t leave them much time to interact with those customers. See how this has changed, thanks to an application called Customer Insights, developed by Microsoft Global Marketing Operations (GMO) in partnership with Microsoft IT.
    Article

  • Go Paperless by Using OneNote 2013
    Published: 06/20/2013 Updated: 05/16/2014
    The Microsoft OneNote 2013 note-taking program can help support corporate initiatives to reduce employee dependence on paper and printed documents. This guide gives you a quick primer on OneNote 2013 so you can join the paperless revolution.
    Work Smart Guide

  • Go paperless with OneNote 2016
    Published: 09/23/2015
    OneNote makes your paper notebooks, index cards, and sticky notes obsolete, taming the “paper jungle” and raising your note taking to a whole new level. Microsoft OneNote 2016 makes taking notes a paperless activity, helping you become more organized, more productive, and more persuasive with your ideas than ever before. OneNote 2016 is the perfect solution for creating, organizing, searching, and sharing notes online. It stores your notebooks in the cloud, so you can access your work from anywhere and share it with your colleagues any time.
    Productivity Guide

  • Harnessing the power of agile development
    Published: 03/22/2016
    After a recent acquisition, Microsoft IT needed a unified way to create, manage, and release hardware product data. Using an agile development methodology, we were able to quickly build and release a new consolidated product data management system.
    Business Case Study

  • How IT and Finance Partner to Create Impact at Microsoft
    Published: 10/20/2014
    Like many organizations, separate groups at Microsoft of IT and Finance must have a strong partnership to deliver results. Wilson Garone, Corporate VP and CFO of Microsoft Worldwide Sales Marketing Services Group Finance, and Donna Cheesebrough, VP of Corporate Functions IT discuss how embracing a mobile first, cloud first world helps deliver business impact that increases productivity, enables efficiencies and of course, helps deliver on our financial commitments with their strong partnership.
    Video

  • How Microsoft Does IT: Monitoring Best Practices
    Published: 02/10/2014
    Read about the system design principles and best practices Microsoft IT followed to design a new monitoring platform that provides a set of core and dedicated services. These services centralize the business of “running,” enabling business units and other internal teams to focus on adding value to their customers.
    Technical Case Study

  • How Microsoft Information Technology Used Microsoft Forefront Identity Manager 2010 R2 to Scale Group Management
    Published: 07/31/2012
    Microsoft Information Technology (MSIT) used Microsoft Forefront Identity Manager 2010 R2 to deliver the scale and performance required to improve group management. MSIT used Forefront Identity Manager R2 to provide improved synchronization performance, better object management, and improved data filtering. Additionally, MSIT automated configuration to streamline deployment significantly, and incorporated time-saving custom features.
    Technical Case Study

  • How Microsoft is Simplifying Authentication with Azure MFA
    Published: 06/04/2014
    Microsoft IT has embraced Windows Azure’s MFA to simply authentication across our network. MFA allows two factor authentication by sending a code to your smartphone so that your smartphone becomes what identifies you as you and allows you to authenticate. This allows Microsoft to scale this two factor authentication method to over 130K employees and over 300K devices. And MFA also enables users on non-domain machines to be able to reset their own passwords without calling helpdesk.
    TechNet Radio

  • How Microsoft IT adapted its network for the cloud
    Published: 01/05/2016
    Microsoft IT is migrating its application portfolio to the public cloud and has taken steps to improve network performance and reliability. In this webinar, Principal Network Architect, David Lef, talks about the network architecture Microsoft IT is using to embrace cloud computing.
    Webinar

  • How Microsoft IT built a private cloud self-service offering
    Published: 07/20/2015 Updated: 08/03/2015
    Microsoft IT has deployed a private cloud infrastructure on a global scale, which supports a cost- and time-saving self-service capability for internal customers who need servers for line of-business applications and services. Built on the Microsoft IT private cloud, the service uses Microsoft System Center Virtual Machine Manager and Windows Azure Pack. Learn how IT pros built the self-service environment, from provisioning hardware through deploying the Microsoft suite of virtual machine-related products.
    Technical Case Study

  • How Microsoft IT Built an Enterprise Cloud Strategy
    Published: 07/01/2013
    Learn how Microsoft IT built a team to evaluate cloud options for our portfolio and deliver a hybrid strategy to drive adoption. What challenges did Microsoft IT face during the process? How can IT build a compelling business case to influence internal leaders?
    Video

  • How Microsoft IT Centralized Disaster Recovery in the Datacenter
    Published: 04/13/2012
    Microsoft builds disaster recovery (DR) into its applications and systems. Recently, Microsoft Information Technology (Microsoft IT) improved DR planning by consolidating and centralizing its DR efforts. Learn how the new plan focuses on the critical processes and applications, ensuring minimal downtime and data loss in the event of an outage.
    Video

  • How Microsoft IT Deployed BitLocker Administration and Monitoring at Microsoft
    Published: 04/13/2012
    Microsoft IT deployed Microsoft BitLocker Administration and Monitoring (MBAM) which builds on BitLocker in Windows 7. MBAM offers an enterprise solution for BitLocker provisioning, monitoring, and key recovery. MBAM also helps to simplify BitLocker provisioning and deployments, improve compliance and reporting, and reduce support costs.
    Video

  • How Microsoft IT Deployed System Center 2012 Configuration Manager
    Published: 04/13/2012
    The deployment of System Center 2012 Configuration Manager by Microsoft IT has provided exciting opportunities to increase system efficiency and realize cost savings through server consolidation while at the same time improving reliability with automatic client health monitoring and empowering end users with greater control over their software installations. Discover the lessons learned from the deployment experience and the benefits that Microsoft IT obtained from having deployed Configuration Manager to more than 280,000 systems across the globe.
    Technical Case Study

  • How Microsoft IT Deployed System Center 2012 – Operations Manager
    Published: 05/08/2012
    Microsoft IT uses the Operations Manager component of System Center 2012 to provide the monitoring of their datacenter, to delivering flexible and cost effective enterprise-class monitoring and diagnostics. This release of Operations Manager reduces the total cost of ownership by leveraging commodity hardware, with standard configurations to monitor heterogeneous environments to ensure the availability of business-critical applications.
    TechNet Radio

  • How Microsoft IT Deploys Windows Client
    Published: 03/19/2015
    In this webinar, Robert Van Winkle, Principal Program Manager at Microsoft IT, and Amrinder Singh Chadha, Senior IT Program Manager, discuss how Microsoft IT deploys the Windows client. Topics include enterprise upgrade, clean installation with data migration, IT Easy Installer, and application compatibility. Robert and Amrinder also discuss deployment scenarios that use System Center Configuration Manager operating system deployment for upgrades.
    Webinar

  • How Microsoft IT Designed an Internal Community Support Forum to Foster Early Adoption
    Published: 07/10/2012
    Microsoft IT has evolved its support model with http://pointers, a moderated community forum where employees can get real-time expert answers to questions about Windows 8 and Internet Explorer 10 from Microsoft IT and product group experts. The forum improves user productivity and product quality by bringing together Microsoft IT customers, enthusiasts, and product group members through a social community.
    Business Case Study

  • How Microsoft IT empowers Corporate, External, and Legal Affairs with an Azure data platform
    Published: 03/03/2016
    Jaydeep Baliram Sawant, Senior Software Engineering Manager, and Krishna Sagar, Program Manager, walk through how Microsoft IT uses Microsoft Azure data services and analytics tools to ensure that Corporate, External and Legal Affairs has an effective and scalable data platform.
    Webinar

  • How Microsoft IT enables consumerization of IT for users at Microsoft
    Published: 04/30/2015 Updated: 03/18/2016
    In this webinar, Mark Lawrence, Principal IT Program Manager at Microsoft IT, discusses how Microsoft IT has enabled device choice for business users of Microsoft hybrid unified device management and Microsoft Online Services solutions, including Microsoft Intune and Microsoft Office 365. Mark also discusses ways that Microsoft IT has embraced consumerization of IT by enabling safe business access through mobile device management.
    Webinar

  • How Microsoft IT Implements Server Patch Management
    Published: 04/30/2012
    MSIT uses Microsoft System Center Configuration Manager to comprehensively assess and update servers, both physical and virtual, in the enterprise. Assessing and maintaining the integrity of software in a networked environment through a well-defined configuration management program is a key first step toward successful information security.
    Technical White Paper

  • How Microsoft IT India’s Test Organization Enabled Efficient Business Intelligence
    Published: 12/26/2013
    The Microsoft IT India Test Organization business intelligence (BI) solution is a highly interactive, flexible, browser-based data exploration, visualization, and presentation tool, which provides an interactive reporting structure for enterprise data from a diverse set of data sources. This solution provides an easy-to-use and flexible user experience with multiple views that can be used to present data to users exactly as they want to see it.
    Article

  • How Microsoft IT Integrated Lync and Helpdesk
    Published: 12/20/2013
    Lync helpdesk demo video demonstrating time saved and issues solved real-time. Covering giving time back to the company as well as a story board of the Business Case Study for this subject. Cost savings and enabling employees to do more.
    Video

  • How Microsoft IT Integrated Lync and Helpdesk
    Published: 02/07/2014
    Understand how Microsoft integrated Lync and IT Helpdesk to reduce employees' time spent on service tickets, giving time back and enabling real-time end-user support.
    Business Case Study

  • How Microsoft IT is securing high-value corporate assets
    Published: 07/20/2015 Updated: 07/31/2015
    Security breaches and incidents have escalated in frequency and sophistication; as a result, security is moving to the top of corporate agendas. Breaches such as at Target, Home Depot, and Sony have shown how a single incident can hurt a company, its shareholders, partners, and customers. There is a profound sense of urgency in the IT industry to protect critical corporate assets—beyond just the network. Learn how Microsoft IT is taking action and making an investment to protect its high-value assets.
    Technical Case Study

  • How Microsoft IT Leverages Internet Information Services 7.5 in Windows Server 2008 R2
    Published: 04/29/2011
    Microsoft.com is one of the busiest domains in the world with 301 million unique visitors each month. Learn how Microsoft manages Microsoft.com by leveraging the Internet Information Services (IIS) 7.5 enhancements in Windows Server 2008 R2. IIS 7.5 provides significant enhancements for performance, security, diagnostics, and administration.
    Article

  • How Microsoft IT Manages a Private Cloud Infrastructure Using System Center
    Published: 06/11/2012
    Microsoft IT's journey to the Private Cloud for hosting the Agile Labs development and test environments has provided great insight into IT and to the Product Teams. Learn how IT implemented System Center 2012 to support their Private Cloud solution and what they are developing in the future as they build out an even more robust solution using solutions like Windows Server 2012.
    Video

  • How Microsoft IT Manages a Private Cloud for Microsoft Research & Development
    Published: 07/12/2012
    Learn how Microsoft IT created their own private cloud infrastructure, using Microsoft System Center for the Microsoft Research and Development (R & D) community. This effort enabled R & D to efficiently test and deploy software, reduce capital budget expenditures, and have on-demand access to virtual machine resources. With a commitment to providing a solution that increased deployment agility, consistent on-demand access to resources, and a centralized infrastructure, Microsoft IT delivered a private cloud and data center management platform that enables R & D customers to efficiently manage their environments, server infrastructure, and client devices.
    Technical Case Study

  • How Microsoft IT manages and governs the internal SharePoint environment
    Published: 11/16/2015
    SharePoint Online hosts over 200,000 team sites, personal sites, and portals internally at Microsoft—which can be challenging to manage. In this webinar, David Johnson, Senior IT Program Manager, and Carrie Doring, Senior Business Program Manager, walk through how Microsoft IT uses a combination of custom solutions, organizational policy, and user communications to ensure that Microsoft content is protected and relevant to users.
    Webinar

  • How Microsoft IT Manages Authentication and Authorization in a Hybrid Cloud World
    Published: 03/27/2015
    In this webinar, Laura Hunter, Principal Enterprise IT Architect, discusses how Microsoft IT strikes a balance among enterprise authentication requirements, security, privacy, and compliance while creating a great user experience for those who want to stay connected and productive anywhere on any device.
    Webinar

  • How Microsoft IT manages its move to the cloud
    Published: 05/24/2016
    Learn how Microsoft IT has transitioned from classic, on-premises IT hosting to a hybrid cloud management organization. Senior Program Manager Lyle Dodge discusses the evolution of Microsoft IT from on-premises hosting to a cloud services broker.
    Webinar

  • How Microsoft IT manages resource efficiency in Azure and on-premises
    Published: 04/04/2016
    When IT professionals transition infrastructure to a hybrid cloud environment, they face the challenge of efficiently allocating server resources. How is Microsoft IT approaching this challenge and controlling costs? In this webinar, Senior Service Operations Manager, Bryan de Boer, describes a strategic approach to analyzing and identifying underused resources and implementing Microsoft IT solutions.
    Webinar

  • How Microsoft IT Manages SAP Risk and Downtime
    Published: 08/10/2015
    In this webinar, a panel of experts discuss multiple options to reduce risk to your SAP business processes, safeguard against unplanned downtimes, and minimize planned downtimes. They also discuss architectural options and processes that will help you achieve great service availability and minimize risks during releases, upgrades, and other big changes.
    Webinar

  • How Microsoft IT Planned and Architected Its Private Cloud Infrastructure
    Published: 05/17/2012
    Microsoft IT implemented their first Private Cloud for hosting the development and test environments internally for Microsoft. Their Private Cloud infrastructure supports their internal businesses, giving them the flexibility, scale and cutting edge technology to serve some of the most important product teams.
    Video

  • How Microsoft IT Prepared Its Network for the Cloud
    Published: 10/23/2013
    Learn how Microsoft IT prepared its network to support new levels and types of traffic created by cloud applications and services, while ensuring the availability and performance needs of the business.
    TechNet Radio

  • How Microsoft IT Rolled out Power BI for Microsoft Employees
    Published: 02/12/2014
    Learn how Microsoft IT has provided Power BI for Microsoft employees. IT hosted the solution, training and infrastructure in a one stop shop so employees can leverage this easy to use solution to make better business decisions based upon their data.
    Video

  • How Microsoft IT Runs Private Cloud
    Published: 05/30/2012
    Microsoft IT implemented their first Private Cloud for hosting the development and test environments internally for Microsoft. Their Private Cloud infrastructure supports their internal businesses, giving them the flexibility, scale and cutting edge technology to serve some of the most important product teams.
    Video

  • How Microsoft IT streamlined its development process for the cloud
    Published: 06/15/2015 Updated: 06/17/2015
    See how the development arm of Microsoft IT (ECIT) successfully streamlined its development processes, reduced overall risk, and improved the customer experience by using feature flighting and Microsoft Azure Cloud Services.
    Video

  • How Microsoft IT supports internal users with on-site and desk-side support
    Published: 11/12/2015
    In this webinar, Alex Agudelo, Senior IT Manager, provides a high-level overview of how Microsoft IT supports internal users via our on-site support solution, Tech Link, and through desk-side support. Learn how IT enables and empowers its workforce to be productive and agile with Microsoft devices and services, specifically around deployment options and end-user experience. Also, learn about our support service roadmap and our direction for the future.
    Webinar

  • How Microsoft IT uses Just Enough Administration Powershell Security Controls to protect enterprise data
    Published: 04/30/2015 Updated: 05/18/2016
    In this webinar, Young Kwon, IT Senior Service Engineering Manager, discusses how just enough administration (JEA) has been implemented at Microsoft. The JEA philosophy is that IT organizations can enforce security by restricting IT administrative rights. Young covers setting up and automating restrictions for IT personnel, reducing risks with administrative rights, and testing in the Microsoft IT production environment.

    See the updated article about Just Enough Administration (JEA) published in May 2016.
    Webinar

  • How Microsoft IT uses Lync and OneNote to make a shift in productivity
    Published: 07/13/2015
    Microsoft employees explain how Lync and OneNote work together to make team meetings more productive. For example, participants can share a OneNote notebook on SharePoint Online and input meeting notes and action items simultaneously. Lync allows for polls and instant messaging conversations that can happen while the meeting continues uninterrupted.
    Video

  • How Microsoft IT Uses Lync to Accelerate Productivity
    Published: 02/07/2014
    Detailed 200-300 technical level of the situation, solution and benefits within Microsoft IT featuring Lync deployment of the helpdesk. Providing real-time solutions, enhancing customer service communication, improving customer satisfaction, closing out support tickets faster and more efficient.
    Technical Case Study

  • How Microsoft IT uses Lync Server to collaborate as a global team
    Published: 07/13/2015
    A marketing and communications director in Microsoft IT explains how Lync helps her lead a global team. Video-conferencing provides a personal connection for teammates around the world, while white boarding, shared desktop, and instant messaging allow ideas and content to be shared quickly.
    Video

  • How Microsoft IT uses Microsoft SharePoint and Office 365
    Published: 05/08/2015
    In this webinar, David Johnson, a Principal Program Manager at Microsoft IT, discusses how Microsoft uses Microsoft SharePoint and Microsoft Office 365 to support information sharing through portals, team sites, OneDrive for Business, and discovery solutions. David also discusses the Microsoft internal hybrid footprint, moving to the cloud, enhancing security, and creating a great user experience. There will be opportunities for questions throughout the presentation.
    Webinar

  • How Microsoft IT uses OneNote to collaborate more effectively
    Published: 07/13/2015
    A technical evangelist explains how he uses OneNote for collaboration with his teammates. OneNote provides a central location where the entire team can reference important information, track meetings and action items, and conduct reporting.
    Video

  • How Microsoft IT uses System Center Configuration Manager for client patch management
    Published: 03/31/2016
    In this webinar, Ashok Gopala Krishnan, Service Manager, explains how we use Microsoft System Center Configuration Manager for patch management of PCs, including the patching process, the user experience, and best practices.
    Webinar

  • How Microsoft IT uses Yammer to enhance productivity
    Published: 07/13/2015
    Microsoft employees demonstrate how Yammer helps create a collaborative culture for their team by fostering conversations and identifying subject matter experts. It also helps people coming into a new project or team to ramp up quickly by providing an easy-to-follow history of the work and process.
    Video

  • How Microsoft IT Uses System Center 2012 R2 Configuration Manager in the datacenter
    Published: 03/19/2015
    In this webinar, Jeremy Young, Senior Service Engineer on the Manageability Team, talks about the processes and tools that Microsoft IT uses to manage configuration of data center servers by using System Center Configuration Manager and patch management disciplines.
    Webinar

  • How Microsoft Secures Payroll data using file classification Infrastructure
    Published: 06/21/2011
    Learn how Microsoft Information Technology (IT) used File Classification Infrastructure (FCI) to create a solution to automatically classify, manage, and protect sensitive data, including personally identifiable information and financial information. Using the new FCI-based solution, Microsoft IT can obtain file-level details about content sensitivity while reducing misclassification of personally identifiable information from 30% to 3%. The new solution enables risk mitigation for sensitive data by using automatically applied controls. Ultimately, this solution helped Microsoft IT achieve industry best practices for regulatory compliance.
    Video

  • How Microsoft Secures Sensitive Data Using File Classification Infrastructure
    Published: 10/25/2011
    Microsoft Security Strategist Olav Opedal discusses how Microsoft secures sensitive financial and personal data by using the file classification infrastructure. This solution, not only protects data from would-be thieves, but also helps classify and manage the data with ease.
    TechNet Radio

  • How MSIT Deployed Microsoft Windows 8 Consumer Preview
    Published: 07/02/2012
    In this video, our subject matter experts will be discussing the steps that MSIT made to provide a seamless user experience, highlight the deployment methods - WDS & USMT, MDT, Internet Explorer, Windows To Go, and Windows assessment. In addition, information about IT Easy Installer, BitLocker helpdesk, enterprise scenarios & experiences, application compatibility and development, imaging, vision, replication, azure deployment, GPO recommendations will also be covered.
    Video

  • How MSIT Designs a Community Support Model using //Pointers
    Published: 07/10/2012
    In this video, we will discuss how Microsoft IT evolved its support model with //pointers, a moderated community forum where employees can get real-time expert answers to Windows 8 and Internet Explorer 10 questions from a moderated community of experts from IT as well as the Windows engineering organization.
    Video

  • How MSIT Drives Windows 8 Adoption and Productivity through Employee Communications
    Published: 07/03/2012
    This video describes how Microsoft IT used employee communications and internal marketing to drive Windows 8 adoption and productivity.
    Video

  • How SQL 2012 is Benefitting the Application Portfolio
    Published: 06/26/2012
    SQL 2012 offers new levels of performance, availability, BI insight, extensibility and cloud integration. Learn how Microsoft IT is integrating new SQL 2012 capabilities across its application portfolio and the results being achieved.
    Video

  • How to use Skype Meeting Broadcast
    Published: 11/24/2015
    Skype Meeting Broadcast is a new broadcast solution from Skype for Business, designed to scale to thousands of participants. It delivers a high quality video stream to any device running any operating system, with no need for plugins or downloads. Participants can join from anywhere using any device - an Internet connection is all they need. Skype Meeting Broadcast is ideal for internal meetings and streaming events to external customers. This 1-page quick reference guide provides instructions on how to get started using Skype Meeting Broadcast.
    Quick Reference Guide

  • How to customize a Skype Meeting Broadcast
    Published: 11/27/2015
    This video is the second in a series of four 'How to' videos providing step-by-step guidance on the new video streaming solution Skype Meeting Broadcast. This video focuses on how to customize your broadcast to include built-in tools such as Yammer and Bing Pulse to keep your audience engaged and collaborating.
    Video

  • How to manage a Skype Meeting Broadcast
    Published: 11/27/2015
    This video is the third in a series of four 'How to' videos providing step-by-step guidance on the new video streaming solution Skype Meeting Broadcast. This video focuses on how to start and successfully manage your broadcast for maximum impact.
    Video

  • How to publish a Skype Meeting Broadcast recording and run reports
    Published: 11/27/2015
    This video is final in a series of four 'How to' videos providing step-by-step guidance on the new video streaming solution Skype Meeting Broadcast. This video focuses on post-event activities such as how to download a broadcast to publish online, and pull insightful metrics for reporting to help evaluate and improve future events.
    Video

  • How to unleash the power of your data in a hybrid cloud
    Published: 05/29/2015
    Ten years ago, cloud computing was only a concept. Today, the cloud is very real and every company is exploring its benefits. How does an organization leverage data that is spread across its data centers on site and stored in the cloud? Join Tommy Patterson and Rajesh Magpal, Director of Business Operations and Programs within Microsoft IT, as they shed some light on this question and help you unleash the power of your data in a hybrid cloud environment.
    TechNet Radio

I - L

  • Implementing a data analytics framework improves data management and reduces costs
    Published: 05/25/2016
    Microsoft IT built a data analytics framework to consolidate data about our global data center infrastructure. Easier access to better data, improved collaboration and helped us identify unused or underused servers, saving millions of dollars..
    Article

  • Implementing single sign-on for Microsoft Partners
    Published: 04/04/2016
    Microsoft Azure Active Directory business-to-business (B2B) collaboration brings a new set of capabilities that make it easy for the Microsoft Operations team to enable secure single sign-on for partners accessing Microsoft extranet applications.
    Business Case Study

  • Improving Group Management at Microsoft using Forefront Identity Manager 2010 R2
    Published: 05/31/2012
    Microsoft Forefront Identity Manager 2010 offers a comprehensive solution for managing identities, credentials, and identity-based access policies across heterogeneous environments. FIM empowers users with self service password reset and embeds self-help tools in Office so users can manage routine aspects of identity and access while at the same time giving Microsoft IT rich administrative tools and enhanced automation.
    Video

  • Improving network security using big data and machine learning
    Published: 08/19/2015
    Microsoft IT is improving network security using big data and machine learning to detect usage patterns that might otherwise escape notice. They are using these tools to address two particularly significant security problems in large organizations: the challenging landscape created by the sheer volume of machines on the network (exacerbated by the "bring your own device" workplace culture), and the ability to overshare sensitive information with collaboration software.
    Article

  • Improving the customer experience and app performance with cloud-based tools
    Published: 04/25/2016
    Microsoft IT has undergone a customer-focused transformation of the development process. Using out-of-the-box Microsoft Azure features, we moved partner applications to the cloud for a better user experience and increased developer productivity.
    Business Case Study

  • Increasing productivity at Microsoft Treasury with a mobile solution
    Published: 08/10/2015 Updated: 08/11/2015
    The Microsoft Treasury team needed a solution that enabled their organization to easily execute financial approvals anywhere, on any browser, or on a Windows 8 phone. These transactions had to be done rapidly, efficiently, and securely through the cloud. Microsoft IT increased the Treasury team's efficiency and productivity by implementing this mobile solution.
    Article

  • Initial Best Practices & Lessons Learned from Microsoft IT's SharePoint 2010 Upgrade
    Published: 01/11/2011
    With its SharePoint 2010 deployment nearly complete, Microsoft IT has developed helpful perspective on what worked and what steps could have been performed better. The Microsoft IT SharePoint engineering team is sharing its experiences with you to help reduce planning, deployment, and management of a SharePoint 2010 migration project.
    Video

  • Inside Microsoft IT - Implementing Disaster Recovery in the Datacenter
    Published: 04/23/2012
    Is your organization ready if disaster strikes? Paul MacAree, Microsoft IT Senior Project Manager, and Angus Drummond, Microsoft IT Principal Service Engineer, discuss how Microsoft is preparing its datacenters for the worst case scenario. Listen in for advice on protecting your business from outages.
    TechNet Radio

  • Inside Microsoft IT - Rolling out BitLocker Administration and Monitoring at Microsoft
    Published: 04/23/2012
    Damon Rutherford, Microsoft IT Senior Program Manager, and Eric Leanard, Microsoft IT Principal Security Engineer, discuss the new Microsoft BitLocker Administration and Monitoring tool in Windows 7. This new tool helps you enforce BitLocker compliance with a built in reporting feature and allows you to recover your recovery password to access a hard drive if you’ve been locked out.
    TechNet Radio

  • Internet of Things: Lighting up modern workspaces
    Published: 10/08/2015 Updated 11/09/2015
    The Internet of Things presents tremendous opportunities for enterprises. These include helping employee productivity, creating new experiences, and learning more about the environment to optimize resources. Microsoft IT is lighting up a Real Estate & Facilities IoT pilot that utilizes low cost sensors, data analytics, and the cloud to improve open floor plan productivity – setting the stage for a future journey into IoT.
    Video

  • IT Cuts Costs and Improves Access to their Enterprise Data Warehouse
    Published: 07/08/2014
    To improve the management of human resources information, Microsoft deployed its new data warehouse technology. The solution tripled performance, reduced the storage requirement, and simplified management. Users, operations, and engineers became more productive. As a result, the company cut costs, increased user adoption, and improved user satisfaction.
    Business Case Study

  • IT Showcase On: Big Data Analytics and Platform Services
    Published: 07/08/2013
    Gaining insight from large amounts of collected data by producing predictive analytic systems that maximize that data’s value business value is the focus of the work in big data at Microsoft.
    Quick Reference Guide

  • IT Showcase On: Business Intelligence (BI)
    Updated: 06/20/2013
    The Microsoft IT leadership team uses Microsoft Business Intelligence (BI) solutions for measuring IT’s performance as an organization. Learn how Microsoft IT is uses BI solutions to strengthen partnerships, automate KPI production, simplify data consumption and provide user self-service for reporting and analysis.
    Quick Reference Guide

  • IT Showcase On: How Microsoft IT Deployed Windows 8 Release Preview
    Published: 07/26/2012
    Windows 8 is reimagined and reinvented from a solid core of Windows 7 speed and reliability with an all-new touch interface. MSIT has created a seamless user experience with improved image creation, deployment processes and a community based support model called //Pointers.
    Quick Reference Guide

  • IT Showcase On: Microsoft Dynamics CRM
    Updated: 01/31/2013
    Dynamics CRM is used in a variety of functions at Microsoft such as with IT-to-business relationship management and sales force automation among various sales groups. It is used online and on-premises. Microsoft IT discusses how solutions have been implemented using the extensibility and interoperability of Dynamics CRM across different business workloads.
    Quick Reference Guide

  • IT Showcase On: Microsoft IT's Hybrid Cloud Strategy
    Published: 03/13/2013
    Microsoft IT Has Cloud Power. Learn how Microsoft IT is using Windows Azure to move existing applications to the cloud and creating new applications for the cloud.
    Quick Reference Guide

  • The journey to a new sales experience with Microsoft Dynamics CRM Online
    Published: 06/26/2015
    The processes and tools that the Microsoft sales organization previously used had become overly complex and kept sellers from focusing on their customers. Starting with the principle that Microsoft should use the products that it sells to customers, Microsoft corporate and field groups worked together to simplify sales processes and deliver a new sales platform that has increased seller productivity and satisfaction.
    Business Case Study

  • Just Enough Administration: Windows PowerShell security controls help protect enterprise data
    Published: 05/17/2016
    Microsoft IT deployed Just Enough Administration (JEA)—based on Windows PowerShell—to help protect critical information systems from threats caused by loss, compromise, and misuse of privileged administrator credentials. With JEA, we designate who can perform specific administrative tasks without full administrator rights, which reduces risk and increases data security. JEA also gives us actionable logging and reporting.
    Article

  • Keeping your files secure in the cloud with SharePoint Online
    Published: 08/24/2015 Updated: 09/08/2015
    How to restrict access to your site through permissions setting and applying Information Rights Management to files. These tips and tricks from Microsoft IT will help improve your digital productivity and create an all-digital culture within Microsoft.
    Readiness Guide

M - N

  • Making security a priority when moving applications and data to the cloud
    Published: 08/10/2015
    Microsoft IT was tasked with moving approximately 2,100 line of business applications to Microsoft Azure, including applications that support human resources, finance, and support functions. They realized that security in the cloud is significantly different than security in an on-premises datacenter. The shift from "protect and prevent" to "detect and respond" required a change in corporate culture as well as technology.
    Technical Case Study

  • Managing a Microsoft Azure hybrid environment
    Published: 07/29/2015 Updated: 08/05/2015
    Microsoft IT manages a hybrid environment that includes applications and data in Microsoft Azure as well as in traditional datacenters. To connect Azure and on-premises servers, they use Microsoft Azure ExpressRoute for more reliability, speed, and security. The self-service model they developed allows users to quickly create computing resources and comply with standards, resulting in reduced datacenter costs, modernized security, and increased efficiency.
    Technical Case Study

  • Manage activities in Microsoft Dynamics CRM Online
    Published: 04/30/2015
    In Microsoft Dynamics CRM Online, an activity is a basic task—such as making a phone call or drafting an email message—that you perform, usually in reference to a customer, partner, account, opportunity, or lead. You document your interactions in Dynamics CRM Online so that all team members have visibility and access to the most recent information and can fully support the sales engagement. This guide provides an overview of the different ways to manage your activities in Dynamics CRM Online.
    Readiness Guide

  • Managing Public Key Infrastructure in the Enterprise
    Published: 06/26/2014
    All organizations that exchange information over the Internet are susceptible to attack from malicious users. Electronic credentials that prove identity are a critical part of security measures. Microsoft IT has developed recommendations to help other enterprises design and protect an infrastructure that supports these credentials.
    Article

  • Managing resource efficiency in Azure and on-premises datacenters
    Published: 07/20/2015
    When IT professionals transition to a hybrid cloud environment, they face the challenge of efficiently allocating server infrastructure resources. How is Microsoft IT approaching these challenges and controlling costs? This technical case study describes the strategic approach to analyzing and identifying underutilized resources and implementing the solutions used by Microsoft IT.
    Technical Case Study

  • Managing security and privacy within DevOps
    Published: 06/26/2015
    DevOps is the practice of software engineers and operations professionals working together through the software development, production, and support lifecycle. When embracing the DevOps culture, the software development lifecycle of many application development teams evolves from the waterfall model to a more agile approach, which has caused security compliance to become an industry challenge. The Microsoft IT Information Security & Risk Management (ISRM) team is working to move security and risk management upstream by developing a process where they get involved earlier in the software development lifecycle. The solution includes the use of industry-leading tools for static and dynamic analysis as well as infrastructure scanning.
    Article

  • Managing security and privacy within DevOps
    Published: 06/16/2015
    As Microsoft IT continues to transform across disciplines, processes and technologies to embrace the DevOps culture, a new engagement model for managing security and privacy is needed to save time and money, and to create more secure software. Join Narendra Parmar and Deron Daum as they discuss the new engagement model for how application development teams and security teams work together within Microsoft IT.
    Video

  • Managing security risk in the cloud
    Published: 03/28/2016 Updated: 04/13/2016
    Lacking criteria or an assessment framework for SaaS applications, the Microsoft Information Security Risk Management team created a workbook to provide needed guidance. See how the team uses this to ensure the consistent evaluation of SaaS deployments.
    Article

  • Managing Windows 7 and Windows 8 Side-by-Side
    Published: 03/28/2013
    This white paper discusses the planning, line-of-business application compatibility, imaging, security, and backend system considerations and experiences of the Microsoft IT team when managing desktop and laptop machines running Windows 8 and Windows 7 within the same corporate network. Many of the techniques and best practices described in this paper can be employed by other companies to help them streamline their side-by-side client system management processes – and ultimately to ease their transition to Windows 8.
    Technical White Paper

  • Microsoft Avoids Millions of Dollars in Revenue Loss and Penalties with 99.95 Percent SAP Uptime
    Published: 01/08/2014
    To facilitate continuous operations, Microsoft needs its SAP enterprise resource planning (ERP) system to be available every day, around the clock. By using built-in features in Windows Server 2012 and SQL Server 2012, the company maintains 99.95 percent uptime, avoids spending millions of dollars, reduces risk, cuts disk space by three times, and boosts productivity.
    Article

  • Microsoft Builds a Seamless Wireless Network Experience for Employees and Visitors Alike
    Published: 10/31/2013
    By embracing consumerization of IT as a core business principle, Microsoft has enabled employees and visitors to access the company's corporate network by using the devices that they prefer. The solution reduces network maintenance costs and improves user productivity, without sacrificing the security and performance of the IT environment.
    Technical Case Study

  • Microsoft creates a new sales experience with Microsoft Dynamics CRM at the core
    Published: 06/12/2015
    Microsoft transformed and simplified its sales processes and platforms into fast, modern, and role-based systems that are holistic, intuitive, and focused on specific customer business needs. New tools, built largely around out-of-the-box Microsoft Dynamics CRM Online and Microsoft Dynamics CRM features and functionalities, deliver streamlined sales processes, standardized and integrated tools, and intuitive collaboration features.
    Article

  • Microsoft Dynamics AX Enables Operational Efficiency at Microsoft
    Published: 04/28/2015
    Review examples of how Dynamics AX supports the Microsoft IT ERP strategy to provide strategic insight and productivity for the business. Microsoft IT discusses how solutions have been implemented using the extensibility and interoperability of Dynamics AX across different business workloads.
    Technical Reference

  • Microsoft Dynamics Provides Retail Solutions for Microsoft Store
    Published: 08/29/2014
    Microsoft Dynamics helps Microsoft Store thrive in the new retail reality by delivering a consistent, compelling customer experience across multiple channels that’s designed to build lasting relationships, all while providing agility for the business to easily scale to support growth.
    Article

  • Microsoft Edge
    Published: 07/21/2015 Updated: 11/20/2015
    Microsoft Edge, the new browser in Windows 10, is designed to deliver a better web experience. It's fast, compatible, and built for the modern web—designed to work the way you do and help you get things done through easy sharing, reading, discovery, and more.
    Readiness Guide

  • Microsoft Exchange Server 2007 Edge Transport and Messaging Protection
    Updated: 01/08/2009
    In deploying the Exchange 2007-based messaging-protection solution, Microsoft IT used all messaging protection features of the Edge Transport server role and Forefront Security for Exchange Server to block, delete, reject, or quarantine unwanted messages.
    Technical White Paper

  • Microsoft Finance Leverages Power BI to Transform Reporting
    Published: 10/22/2014
    The World Wide Enterprise and Partner Group (EPG) Finance team used Power BI for Office 365 to accelerate the process of getting information to decision makers and completely transform how Microsoft Finance does reporting for EPG.
    Article

  • Microsoft improves its SAP disaster recovery capabilities by upgrading to SQL Server 2014
    Published: 12/14/2015 Updated: 02/25/2016
    Microsoft has run its mission-critical SAP environment for nearly 20 years, and continually pushes to improve performance, efficiencies, scale, and business productivity. In moving to SQL Server 2014, Microsoft IT delivered a straightforward and fast upgrade experience, increased high availability to internal customers, and dramatically improved disaster recovery scenarios.
    Video

  • Microsoft is redesigning the meeting experience with productivity in mind
    Published: 06/29/2015
    In the mobile-first, cloud-first world, Microsoft is challenging itself to transform the meeting experience, enhance productivity, and delight employees. By taking a new, holistic approach to meeting spaces across the company, Microsoft is transforming standard conference rooms into meeting spaces that deliver an efficient, high-fidelity, and highly collaborative meeting experience for both in-room and remote attendees.
    Article

  • Microsoft IT accelerates financial close and compliance process
    Published: 04/22/2015
    The Microsoft finance team improves efficiency using a centralized dashboard to gain insight into the financial records close and compliance process, reducing time to close and enabling cost savings through business process outsourcing.
    Article

  • Microsoft IT automates a supply chain business process with Microsoft Azure
    Published: 07/07/2015 Updated: 07/30/2015
    The Microsoft online and brick-and-mortar retail stores previously used a product returns process that required manual data entry and multiple systems. A new solution uses Microsoft Azure to enable customer self-service requests for return labels. The new system has improved the customer experience while reducing support time and minimizing errors.
    Article

  • Microsoft IT cloud computing strategies continue to evolve
    Published: 03/30/2016
    Microsoft is on a complex, multi-year journey to adopt cloud computing across the enterprise. Learn how we developed our cloud strategy, made cultural shifts, and changed processes at Microsoft to help make this journey a success.
    Business Case Study

  • Microsoft IT Builds a Field Dashboard to Improve Business and Marketing Operations
    Published: 05/07/2013
    Microsoft IT collaborated with the company's Corporate Business to design and implement a new global scorecard solution that enables Field Leadership to manage the health of their business, to make decisions to improve their subsidiary scorecard results, and to help them prepare for the corporate and area business review processes.
    Business Case Study

  • Microsoft IT creates a highly scalable web service in Microsoft Azure
    Published: 07/09/2015 Updated: 07/30/2015
    To automate a manual process, Microsoft IT built a scalable web service that relies on multiple Microsoft Azure components. The new service interfaces with legacy systems and current business processes and is designed to support additional business units and processes in the future. Soon after deployment, it became clear that the new system had already improved the customer experience, reduced support time, and minimized errors.
    Technical Case Study

  • Microsoft IT Deployed and Manages a Hybrid Model of Exchange Online
    Published: 06/21/2012
    A hybrid messaging deployment offers the possibility to have some mailboxes located on-premises while others reside in the cloud. Microsoft IT shares its planning and deployment experiences of a hybrid Microsoft Office 365 hybrid messaging solution.
    Technical White Paper

  • Microsoft IT Deploys a Federated Business Intelligence Portfolio
    Published: 02/07/2014
    Learn how Microsoft IT federated some of its BI data sources into a BI portfolio that presents cleaned BI data to its internal customers through a single portal. This “one stop shop” enables Microsoft IT to maintain its current BI environment while simultaneously evolving the BI portfolio into a more strategic end-state that addresses longer-term business priorities.
    Technical Case Study

  • Microsoft IT Deploys and Manages Office 365 ProPlus
    Published: 07/05/2013
    This white paper discusses the considerations and experiences of the Microsoft IT team when deploying and managing the new Office in an enterprise environment. Many of the techniques and best practices described in this paper can be employed by other companies to help them determine how to best approach their own managed Office deployments.
    Technical White Paper

  • Microsoft IT Deploys Work Folders as an Enterprise Client Data Management Solution
    Published: 06/19/2014 Updated: 08/01/2014
    Learn how Microsoft IT is implementing Work Folders to support People-Centric IT and to improve management of sensitive data.
    Technical Case Study

  • Microsoft IT Designs a Task-based Library Website by Using SharePoint Server 2010
    Published: 05/28/2014
    Learn how Microsoft IT used a task-based design approach and Microsoft SharePoint Server 2010 to redesign a website for Microsoft Library. The resulting site enhances the user experience through improved search, navigation, and help, as well as new personalization features.
    Article

  • Microsoft IT Discusses Deployment of Unified Device Management
    Published: 12/20/2013
    Learn how Microsoft IT defined a people centric approach to enable the consumerizaton of IT by providing unified device management solution using System Center and Windows InTune.
    Video

  • Microsoft IT enhances security and reliability with Exchange Online Protection
    Published: 06/22/2015 Updated: 06/23/2015
    Microsoft IT uses Exchange Online Protection as a service to block and filter spam and other malicious email. In addition, they have developed tools and processes to help manage the service and minimize such threats. This article describes how Microsoft IT uses Exchange Online Protection and other measures to reduce email security vulnerabilities.
    Article

  • Microsoft IT helps users embrace Office 365 ProPlus
    Published: 07/04/2013
    Microsoft IT uses new and innovative channels to help Microsoft users prepare for and embrace the new Office, resulting in a successful deployment with increased user productivity and reduced support costs.
    Article

  • Microsoft IT improves business processes with a federated Business Intelligence Portfolio
    Published: 02/07/2014
    Microsoft IT has changed the way it shares business intelligence data by implementing a federated business intelligence portfolio. This solution streamlines data sources and provides users with a single source of trustworthy data and has improved efficiencies and standardized processes.
    Business Case Study

  • Microsoft IT improves LOB application testing, ensuring readiness for Windows
    Published: 05/02/2015
    Microsoft IT applied agile and continuous improvement methods to compatibility testing of business critical, line-of-business (LOB) applications. What they achieved is an adaptive testing model that provides increased testing efficiency and effectiveness and reduced testing costs. This model has also improved the internal customer experience with better application compatibility, performance, and up-time consistency when new technology is deployed.
    Business Case Study

  • Microsoft IT Improves Operational Efficiency and Reduces Costs with Microsoft System Center
    Published: 02/10/2014
    Microsoft IT discusses its use of the System Center suite of services and the business and operational benefits realized across Application and Infrastructure automation.
    Business Case Study

  • Microsoft IT Inspires Employee Software Adoption Using Marketing Principles
    Published: 04/02/2013
    Microsoft continually deploys new software products, often in rapid succession, and employees may face competing demands. To improve adoption, Microsoft IT dedicated resources, refreshed its visual identity, and enhanced change management using marketing and communications principles.
    Business Case Study

  • Microsoft IT Institute Best Practice Experience: Dynamics AX at Microsoft
    Published: 08/27/2014
    This session covers “How Microsoft Does IT” and provides insight into how Microsoft is using solutions based on Dynamics AX to support Microsoft’s 220,000 internal users. Participants will learn the best practices Microsoft has created and employed in designing, developing, deploying, and operating Dynamics AX service solutions through case studies and demos.
    Course Description

  • Microsoft IT Institute Best Practice Experience: Dynamics CRM at Microsoft
    Published: 08/27/2014
    This session covers “How Microsoft Does IT” and provides insight into how Microsoft is using solutions based on Dynamics CRM to support Microsoft’s 220,000 internal users. Participants will learn the best practices Microsoft has created and employed in designing, developing, deploying, and operating Dynamics CRM service solutions through case studies and demos.
    Course Description

  • Microsoft IT Institute Best Practice Experience: Lync at Microsoft
    Published: 08/27/2014
    This session covers “How Microsoft Does IT” and provides insight into how Microsoft deploys and manages Lync and conferencing solutions to support Microsoft’s 220,000+ internal users. Participants will learn the best practices Microsoft has created and employed in designing, developing, deploying, and operating Lync, and Enterprise Voice for our global environment.
    Course Description

  • Microsoft IT Institute Best Practice Experience: SAP at Microsoft
    Published: 08/27/2014
    This session covers “How Microsoft Does IT” and implements SAP on the Microsoft enterprise platform using SQL, SharePoint, and Windows Server to support the SAP global environment for Microsoft’s 220,000 internal users. Specifically, this session provides insight into the best practices Microsoft has employed in planning, designing, deploying, and operating SAP to run our global enterprise business.
    Course Description

  • Microsoft IT Institute Best Practice Experience: SharePoint at Microsoft
    Published: 08/27/2014
    This session covers “How Microsoft Does IT” and implements SharePoint globally to support Microsoft’s 220,000 internal users. Specifically, this session provides insight into the best practices Microsoft has employed in planning, designing, deploying, and operating SharePoint as a strategic collaboration platform.
    Course Description

  • Microsoft IT Institute Best Practice Experience: The Cloud at Microsoft
    Published: 08/27/2014
    This Best Practice Experience Course covers “How Microsoft Does IT” and provides insight into how Microsoft is moving to the Cloud to support Microsoft’s 220,000 internal users. Participants will learn the best practices Microsoft has created and employed in designing, developing, deploying, and operating in the cloud for our global environment.
    Course Description

  • Microsoft IT Improves Sales Productivity by Integrating Disparate Sales Applications
    Published: 04/30/2015 Updated: 05/15/2015
    Read how Microsoft IT applied a unique development paradigm from their toolset to design an integrated productivity solution. This toolset design provides sales and marketing teams a dashboard view of essential apps, tools, and data sources to make decisions, to meet targets, and to improve the sales experience.
    Business Case Study

  • The Microsoft IT journey to transform BI
    Published: 06/17/2015
    Microsoft IT is on a multi-year journey to transform how the company works with BI. This is a major undertaking for any enterprise, requiring changes for people, processes, and technology. Learn about the roadmap we’ve built and the progress we’ve made so far. We also share the lessons learned, best practices, and reference architecture you can leverage to help your organization effect its own transformation.
    Technical Case Study

  • Microsoft IT Leverages Its Compute Service to Virtualize SharePoint 2010
    Published: 06/09/2011
    Microsoft IT piloted the deployment of a virtualized Microsoft SharePoint 2010 environment using the Compute Service, which provides high density compute servers and virtual machines (VMs) to the business. The SharePoint team saw the collaboration as a way to reduce operational costs and complexity, and the Compute Service team viewed it as an opportunity to significantly enhance its infrastructure capabilities. In addition to driving down costs, the partnership helped mature the Compute Service, because it allowed the team to identify and address a business gap by upgrading its physical infrastructure.
    Article

  • Microsoft IT looks at the top eight features of SQL Server 2016
    Published: 02/16/2016 Updated: 02/17/2016
    Microsoft IT has the enormous job of rolling out business intelligence (BI) solutions to more than 200,000 people within the company. Microsoft SQL Server 2016 includes new and improved features that will provide BI users at Microsoft greater availability, better performance, and more security. As an early adopter of SQL Server 2016, the Microsoft IT Enterprise Services BI team has identified their top eight features and enhancements that have the potential to increase productivity for people who design, develop, and maintain critical data storage systems.
    Article

  • Microsoft IT migrates mailboxes to Office 365 Exchange Online
    Published: 06/22/2015 Updated: 06/23/2015
    Before Office 365 was released to the public, Microsoft weighed the pros and cons of migrating its many mailboxes to Office 365 Exchange Online. The company determined that the move was worth the risk and effort because of the many potential advantages of having its mailboxes in the cloud. The IT Exchange Email and Calendaring team at Microsoft IT undertook an extensive planning effort, announced the upcoming migration, prepared the affected teams, and then migrated mailboxes—thousands at a time—learning all the while. In each phase, Microsoft IT used the lessons learned from previous phases.
    Technical White Paper

  • The Microsoft IT People-Centric Approach Ensures End-Users are Productive on their Corporate and Consumer Devices
    Published: 12/20/2013
    Understand the end user experience of the Microsoft IT unified device management solution using System Center and Windows InTune. Learn how employees manage device enrollment and use self service to get the apps they need to use on their devices.
    Video

  • Microsoft IT prepares LOB apps for Windows
    Published: 05/02/2015 Updated: 05/15/2015
    Microsoft IT takes an agile approach to line-of-business (LOB) application compatibility testing. Their approach enables them to significantly reduce time and labor requirements to test their application portfolio by reducing the number of applications tested. This, in turn, facilitates upgrades to new technologies such as the latest version of Windows or Office.
    Technical Case Study

  • Microsoft IT Processes Improve Deployment of Carrier-Provided Multiprotocol Label Switching
    Published: 06/27/2012 Updated: 08/14/2015
    Microsoft IT decided to implement CMPLS for its corporate network but first had to develop processes and best practices to overcome challenges related to the complexity of both the technology and business requirements.
    Technical Case Study

  • Microsoft IT Implements Microsoft Diagnostics and Recovery Toolset 7.0
    Published: 03/22/2012
    Microsoft Diagnostic and Recovery Toolset, commonly known as DaRT, is a core component of the Microsoft Desktop Optimization Pack for Software Assurance (MDOP). DaRT helps IT teams make PCs safer to use, keeps employees productive, and enables desktops that are easier and less expensive to manage. See how Microsoft IT used DaRT to help administrators easily recover PCs that have become unusable, rapidly diagnose probable causes of issues, and quickly repair unbootable or locked-out systems, all faster than the average time it takes to reimage the machine.
    Technical Case Study

  • Microsoft IT Replaces Siebel with Dynamics CRM
    Published: 05/24/2012
    By retiring Seibel and replacing with the Global Sales Experience (GSX) solution powered by Dynamics CRM, Microsoft IT has been able to introduce simplicity for IT, agility and value for the business. This document provides an overview of how Microsoft IT introduced new governance models to rationalize down and upstream applications, access policy management to provide the right data to the right people and increase the time to market of new sales programs.
    Business Case Study

  • Microsoft IT Saves Storage Costs using Windows Server 2012 Deduplication
    Published: 11/07/2012
    Microsoft IT uses Windows Server 2012 to deliver the best experience for employees by delivering data deduplication. Data deduplication involves finding and removing duplication within data without compromising its fidelity or integrity. The goal is to store more data in less space and redundant copies of the data are replaced by a reference to the single copy. IT optimizes data storage by leveraging capacity optimization, scale/performance, reliability/data integrity, bandwidth efficiency in conjunction with BranchCache and optimization management features of Windows Server 2012.
    Video

  • Microsoft IT security experts offer support for internal and external customers
    Published: 05/20/2015
    The Assessment, Consulting & Engineering (ACE) team within Microsoft IT helps hundreds of Microsoft teams and external Microsoft customers worldwide with customized implementation of the Security Development Lifecycle (SDL).
    Article

  • Microsoft IT Service Management transitions from Exchange On-Premises to Office 365
    Published: 06/22/2015 Updated: 06/23/2015
    Microsoft IT migrated hundreds of thousands of mailboxes from Exchange On-Premises to Office 365 Exchange Online. But for the service management team, the major change was not technology—but changing their focus from servers to service. They are now accountable for ensuring end-to-end service quality and user satisfaction for the email service.
    Business Case Study

  • Microsoft IT shares cloud migration insights
    Published: 10/15/2015
    When an enterprise is thinking about migrating to the cloud, it's similar to moving to a new house—IT must plan and organize as well as consider the costs and benefits. To advance the vision of the “mobile first, cloud first” initiative, Microsoft IT migrated its own data and applications. The IT group faced some unexpected challenges, developed several best practices, and learned some lessons to share with companies that also want to make the move to the cloud.
    Article

  • Microsoft IT SME Roundtable on Mobility at Microsoft
    Published: 03/02/2016
    IT subject matter experts (SMEs) from our Mobility at Microsoft IT Showcase course answer questions about how Microsoft IT designs, develops, deploys, and supports mobility at Microsoft.
    SME Roundtable

  • Microsoft IT SME Roundtable on SharePoint at Microsoft
    Published: 03/02/2016
    IT subject matter experts (SMEs) from our SharePoint at Microsoft IT Showcase course answer questions about how Microsoft IT designs, develops, implements, governs, upgrades, and supports SharePoint at Microsoft.
    SME Roundtable

  • Microsoft IT SME Roundtable on Skype for Business at Microsoft
    Published: 03/10/2016 Updated 03/24/2016
    IT subject matter experts (SMEs) from our Skype for Business at Microsoft IT Showcase course answer questions about how Microsoft IT implements, monitors, maintains, and supports Skype for Business at Microsoft.
    SME Roundtable

  • Microsoft IT Streamlines Disparate Sales Data into an Easy-to-Use Windows 8.1 Experience
    Published: 04/30/2015 Updated: 05/15/2015
    Read about the design principles and implementation process Microsoft IT followed to deliver a solution for Microsoft salespeople and business leaders that provides a dashboard view into all of the information critical to achieving sales goals and making data-driven decisions.
    Technical Case Study

  • Microsoft IT Strategy for Deploying System Center Configuration Manager with Windows Intune at Microsoft
    Published: 12/16/2013
    Learn about the Microsoft IT approach to enable unified device management allowing employees to add devices on premise or in the cloud while managing all the devices through one tool.
    Video

  • Microsoft IT Tests LOB Compatibility with Office 365 ProPlus
    Published: 07/05/2013
    Microsoft IT gains additional efficiencies during the new Office deployment by incorporating changes into their mature application compatibility testing process.
    Article

  • Microsoft IT transforms teleworking culture in Japan
    Published: 04/01/2016 Updated: 05/25/2016
    In Japan, a business culture that va/ues face-to-face interaction has slowed the widespread adoption of teleworking. However, demographic changes and a mandate from the government are making worker mobility a top priority. Microsoft IT in Japan is advancing the cultural and technological transformation to a mobile-first, cloud-first workplace by offering business solutions and demonstrating the benefits of teleworking to employers and workers alike.
    Business Case Study

  • Microsoft IT transforms with the move to cloud computing
    Published: 04/04/2016 Updated: 05/11/2016
    Network architect David Lef shares how the move to cloud computing has transformed his role and day-to-day responsibilities at Microsoft IT, providing opportunities to experiment with cloud technology and prepare for future technology innovations.
    Video

  • Microsoft IT transitions core business applications to Microsoft Azure PaaS
    Published: 07/30/2015
    Microsoft IT has transitioned many line-of-business applications to Microsoft Azure platform as a service (PaaS). This article describes why they moved four of these applications and how the transition helped Microsoft IT, other Microsoft teams, and customers.
    Technical Case Study

  • Microsoft IT uses data-driven engineering to improve the customer web experience
    Published: 07/07/2015
    Find out how Microsoft IT used data-driven engineering to improve content discoverability and increase customer satisfaction on support.microsoft.com. Data-driven engineering let the team make truly informed decisions and implement proactive changes more often.
    Video

  • Microsoft IT Uses File Classification Infrastructure to Help Secure Personally Identifiable Information
    Published: 06/21/2012
    Learn how Microsoft IT used File Classification Infrastructure to improve governance and security for Microsoft Global Payroll, and the upcoming plans for using the new Dynamic Access Control in Windows Server 2012.
    Video

  • Microsoft IT uses Power BI to solve digital marketing challenges
    Published: 02/25/2016 Updated: 05/10/2016
    Marketing to 1 billion customers is a tough job. Understanding how to effectively market to those customers is even tougher. Learn how the marketing team partnered with IT and used big data, Microsoft Azure, and Power BI to make smarter business decisions about marketing to their customers.
    Article

  • Microsoft IT Uses System Center 2012 Endpoint Protection for Unified Security and Management
    Published: 05/31/2012
    System Center 2012 Configuration Manager provides key management capabilities around application delivery, desktop virtualization, device management, and security that make it possible to enable productivity amidst device proliferation while also reducing costs. In the 2012 release, Configuration Manager takes a new "user-centric" approach to application delivery. Users can establish policies and relationship rules that allow Configuration Manager to evaluate user identity, application dependencies, device type, and network connection in order to deliver the optimum application experience to users from whatever device or devices they happen to be using.
    Technical Case Study

  • Microsoft IT's Lessons Learned: Moving Applications to the Cloud
    Published: 01/14/2011
    Microsoft IT is working hard to migrate existing applications to Windows Azure and the commitment has been made to take maximum advantage of Windows Azure when deploying new applications. Gain a quick set of lessons learned and how they are being applied on the journey to Windows Azure. Training readiness and organizational preparation for Azure are also important topics which are covered.
    Video

  • Microsoft Office Tasks Get Started
    Published: 04/16/2009
    Use Outlook Tasks to organize your time and your work. Work across applications with Tasks integrated across Outlook, SharePoint, and OneNote.
    Work Smart Guide

  • Microsoft saves 20 percent on third-party software spending by using Power BI
    Published: 05/24/2016
    At Microsoft, we consistently look to cut costs and incorporate best-of-breed internally developed solutions. But we do license third-party software for some applications. Learn how Microsoft IT developed the infrastructure and processes necessary to effectively manage, control, and use third-party software licenses within our organization, throughout all stages of a software license lifecycle.
    Video

  • Microsoft simplifies its sales platform and deploys Microsoft Dynamics CRM Online
    Published: 07/20/2015
    Microsoft created a direct sales platform that supports seller-specific customer relationship management (CRM), business intelligence (BI), and seller tools. Microsoft Dynamics CRM Online forms the backbone of the platform and uses Microsoft Azure-based services for advantages of scale.
    Technical Case Study

  • Microsoft SQL Server 2014 upgrade improves SAP disaster recovery
    Published: 10/29/2015 Updated 11/12/2015
    Microsoft has run its mission-critical SAP environment for nearly 20 years, and continually pushes to improve performance, efficiencies, scale, and business productivity. In moving to SQL Server 2014, Microsoft IT delivered a straightforward and fast upgrade experience, increased high availability to internal customers, and dramatically improved disaster recovery scenarios.
    Article

  • Microsoft Store uses Power BI for real-time insights to drive business results
    Published: 06/09/2015 Updated: 06/11/2015
    Retail is a multibillion-dollar business for Microsoft, and no period is more important to Microsoft’s retail business than the four days between Black Friday and Cyber Monday. Ambitious sales targets for the company’s flagship Xbox products meant Microsoft couldn’t afford a misstep in promoting and selling Xbox both in its retail stores and online. Sales were going well. And then the company’s new business intelligence system showed executives that sales were going too well. It was time for plan B.
    Article

  • Microsoft.com Scales Using Windows Server 2012
    Published: 12/10/2012
    Microsoft IT uses Windows Server 2012 to improve microsoft.com front-end web server performance and efficiency while maintaining peak availability.
    Quick Reference Guide

  • Migrating Legacy Applications to Windows Azure
    Published: 08/28/2012
    Microsoft Information Technology (Microsoft IT) used the Windows Azure operating system to create a cloud computing–based replacement for a 10-year-old, business-critical licensing application. The new solution uses Remote Desktop Licensing Manager (RD Licensing Manager) to take advantage of the scalability and extensibility benefits of Windows Azure, and to provide increased speed, business continuity capabilities, and cost-effectiveness.
    Technical Case Study

  • Migrating the Microsoft Partner Network to Windows Azure
    Published: 07/03/2012
    The Microsoft Partner Network (MPN) is a community that helps Microsoft partners reach their full potential. Microsoft Information Technology (MSIT) currently is re-architecting and migrating the Partner Velocity Platform, which represents the core of MPN functionality, to the Windows Azure Platform, to increase partner satisfaction, gain business agility, provide better service-level agreements with Microsoft businesses, and reduce operational costs by more than twenty percent over the next three years.
    Technical Case Study

  • Migrating to a Hybrid Server Environment with Microsoft Azure
    Published: 05/27/2014
    Microsoft IT needed to migrate applications and server workloads from a large number of servers located in traditional data centers. With infrastructure replacement costs close to US$200 million, Microsoft IT wanted to leverage the capabilities and benefits of Microsoft Azure to replace the existing infrastructure. Microsoft IT assessed server workloads, created migration plans, and transferred workloads from their existing server infrastructure to Microsoft Azure virtual machines. The migration process enabled Microsoft IT to capture vital lessons and best practices to use in future migration projects, and the migration provided cost and efficiency benefits for Microsoft IT and the business groups it supports.
    Business Case Study

  • Mobile device management at Microsoft
    Published: 07/02/2015 Updated: 03/18/2016
    Bring your own device is no longer just a trend—it is arguably the dominant workplace culture. More employees are using personal devices for work, creating a unique set of challenges for IT teams that must balance user convenience and data security. Microsoft IT uses Enterprise Mobility Suite and other services to manage identity, devices, and applications. Now, simplified and integrated IT solutions enable employees to be productive on any device.
    Technical Case Study

  • Mobility at Microsoft
    Published: 04/05/2016 Updated: 05/03/2016
    This in-depth course takes you behind the scenes at Microsoft and explores strategies and best practices for implementing solutions for a highly mobile workforce. You’ll hear Microsoft IT subject matter experts (SMEs) share cases studies, presentations, and demonstrations of mobile technology and mobile device management for the Microsoft global environment. Through this course, you’ll gain information to help successfully plan, implement, and support mobile solutions in your own enterprise.
    Article

  • Modern application streamlines financial business processes
    Published: 04/22/2015
    Microsoft IT developed a role-aware and task-aware modern application for their finance teams to manage the financial records close and compliance process, reducing time to close and enabling cost savings through business process outsourcing.
    Technical Case Study

  • Modern deployment options in Windows 10
    Published: 05/25/2016
    The deployment landscape is changing—and fast! In this webinar, learn how the deployment options for Windows 10 have introduced new, streamlined ways to roll out other applications at Microsoft. Microsoft IT Project Managers Amrinder Singh Chadha and Stephon Watson share their hands-on experience.
    Webinar

  • Modern IT Innovation: Case Study and Practices for Reimagining Experiences Using the Latest Trends
    Published: 02/24/2014
    Creating new apps and services that help employees be more productive and re-imagined experiences by using Social, Mobility, Analytics and Cloud (SMAC) capabilities.
    Video

  • Modernizing HR at Microsoft
    Published: 06/29/2015
    To support major strategic and cultural shifts at Microsoft, the HR Reimagined initiative helped the company deliver a seamless, engaging HR experience for over 100,000 employees worldwide. Microsoft Azure was an easy choice for the platform of such a global effort, enabling HR to take advantage of their existing investments in software, for an industry-best solution.
    Business Case Study

  • Monitoring and protecting sensitive data in Office 365
    Published: 04/20/2016
    Microsoft IT created a solution to manage the risk of sharing sensitive data, while still promoting collaboration in Office 365. Power BI dashboards give insight into how Microsoft corporate users share information. This solution detects sensitive data sharing and helps Microsoft IT proactively manage and respond to information security risks.
    Technical Case Study

  • Moving to modern engineering
    Published: 04/05/2016 Updated: 04/11/2016
    Microsoft IT is evolving the way it develops applications and services for its internal customers. Learn how agile methodology and modern engineering practices are helping the team deliver value to the business faster.
    Technical Case Study

  • Near Real-Time Business Platform and Application Health Monitoring with Windows Phone and the Cloud
    Published: 02/29/2012
    Microsoft Information Technology improved how IT administrators, managers, and executives monitor the health of business-critical platforms and applications by developing a Windows Phone app that receives data through the cloud in near real-time.
    Article

  • New Windows 10 features enhance security and productivity at Microsoft
    Published: 05/02/2016
    With the Windows 10 November update, Microsoft IT enabled several enterprise features for its global user base, including Windows Hello and Microsoft Passport for Work, Credential Guard, and Enterprise State Roaming. In addition, implementing Azure Active Directory Join across the enterprise extended cloud capabilities to users with Windows 10 devices. With the update, users saw security enhancements and immediate improvements to productivity.
    Article

O - S

  • Office for Android
    Published: 09/24/2015
    If you own an Android device, you can now expand your workspace to wherever you are by installing Microsoft Office on your phone or tablet. Office for Android provides the same look and feel as Office on your desktop. It also provides the same ability to store and share data in the cloud through Microsoft OneDrive for Business, allowing you to create, share, and edit data quickly and easily, even when you are on the go. See how you can be more productive with Office.
    Productivity Guide

  • Office for iPhone and iPad
    Published: 09/24/2015
    Own an Apple iPad or iPhone? Be more productive wherever you are by installing Microsoft Office on your tablet or phone. Office for iOS provides the same look and feel as Office on your desktop. It also provides the same ability to store and share data in the cloud through Microsoft OneDrive for Business. With Office for iOS, you can create, share, and edit data quickly and easily, even when you are on the go.
    Productivity Guide

  • Office SharePoint Workspace Get Started
    Published: 11/30/2010
    Microsoft SharePoint Workspace 2010 is a client application that offers a seamless experience when you work online and offline with document libraries and lists on Microsoft SharePoint Server 2010 and Microsoft SharePoint Foundation 2010. Additionally, it conducts real-time, automatic, transparent synchronization of that content when you connect to the SharePoint server.
    Work Smart Guide

  • OfficeTalk: From Garage Project to Enterprise Ready
    Published: 06/06/2012
    Microsoft had a business need to allow for a micro-blogging communication site for employees providing a forum for internal company sensitive information. This is the background story about how this project started as a garage start-up project and was migrated into a secure and supportable enterprise solution.
    Article

  • One Drive for Business tips and tricks video
    Published: 08/24/2015 Updated: 09/08/2015
    OneDrive for Business is more than just cloud storage. Use the Follow command for important docs, investigate the Shared with Me folder, learn the functionalities within Windows Explorer, and sync files to your Outlook. This readiness guide brings tips and tricks from Microsoft IT that improve digital productivity and help create an all-digital culture within Microsoft.
    Readiness Guide

  • OneNote for Pros: Smart note-taking tips
    Published: 08/24/2015 Updated: 09/08/2015
    Learn how you can use keyboard shortcuts, insert and use Audio/Video, integrate Excel, and check changes to a doc through the history tab to be more productive in OneNote. Work Smart brings tips and tricks from Microsoft IT that improve digital productivity and help create an all-digital culture within Microsoft.
    Readiness Guide

  • OneNote Overview
    Published: 03/30/2012 Updated: 05/15/2014
    You can use this guide to learn about the features in the Microsoft OneNote 2010 note-taking program, and how to use them.
    Work Smart Guide

  • Operations Managers Discuss How Microsoft IT Integrated Cloud Solutions
    Published: 06/14/2012
    The Microsoft IT operations team discusses strategies it applied for a future in the cloud. Areas include role implications, budgeting and capacity, compute and problem management.
    Video

  • Optimizing applications for Microsoft Azure
    Published: 09/17/2015
    Microsoft IT is migrating the majority of global line of business applications from private datacenters to Azure to reduce operational workloads. Using a DevOps collaboration approach, teams successfully transitioned and optimized applications for the Microsoft Azure platform.
    Article

  • Optimizing development and test with Microsoft Azure virtual machines
    Published: 07/09/2015
    Microsoft Corporate Functions IT (CFIT) is using Microsoft Azure to host certain development and test environments. The group is focusing on the capabilities of the infrastructure as a service (IaaS) model, especially the virtual machines that IaaS supports. This article discusses the governance, technology, and processes that it used to gain the maximum efficiency from this solution.
    Article

  • Optimizing Lync 2010 Enterprise Voice Performance
    Published: 01/30/2013
    As part of practicing continuous service improvement, Microsoft IT initiated an Enterprise Voice quality improvement project to investigate upstream and downstream root causes of Enterprise Voice performance issues, and systematically improve the quality of user experiences for more than 100,000 users.
    Technical White Paper

  • Optimizing network performance for Microsoft Office 365
    Published: 08/28/2015
    As the earliest adopter of Microsoft products, Microsoft IT began deploying Microsoft Office 365 in 2011. To optimize for network capacity and performance, they implemented strategic plans for network-related technologies. Microsoft IT has continued to evolve industry-leading performance and migration approaches, and they have adopted cloud infrastructure services such as Azure ExpressRoute to promote a successful transition to Office 365.
    Technical Case Study

  • Optimizing private cloud for dev and test with Windows Azure Pack
    Published: 01/11/2016 Updated: 01/12/2016
    Microsoft IT supports a large computing environment for product development across teams. This highly variable environment is delivered as a service using Windows Server 2012 R2 and Windows Azure pack. Understand how MSIT is able to provide a scalable private cloud for dev and test to enable rapid and agile product development.
    TechNet Radio

  • Outlook 2010 Get Started
    Published: 03/30/2012
    Use Microsoft Outlook 2010 to manage your e-mail messages. You can use this guide to learn about some of the new features in Outlook 2010.
    Work Smart Guide

  • Outlook and SharePoint Integration Get Started
    Published: 04/16/2009
    Understand how you can use Outlook to work directly on SharePoint resources.
    Work Smart Guide

  • Outlook and SharePoint Integration Overview
    Published: 04/16/2009
    Understand how you can use Outlook to work directly on SharePoint resources.
    Work Smart Guide

  • Outlook Web App Get Started
    Published: 03/30/2012
    Microsoft Outlook Web App (OWA) provides secure access to your Outlook email, calendar, contacts, tasks, and Global Address List - via the Internet. This guide explains how to log on to OWA and use OWA features.
    Work Smart Guide

  • Overview of Skype Meeting Broadcast and how to schedule a Skype Meeting Broadcast
    Published: 11/27/2015
    Skype Meeting Broadcast is a high quality video streaming solution from Skype for Business. Supporting up to 10,000 viewers at any one time, it’s completely device agnostic. Participants can join from anywhere on any device, all they need is an internet connection. Viewers can interact via built-in collaborative tools, and have the ability to rewind, pause and restart the broadcast at will.

    This video provides a brief overview of Skype Meeting Broadcast, key features and benefits. It’s also the first in a series of four 'How to' videos providing step-by-step guidance on scheduling a broadcast.
    Video

  • Overview: Microsoft OneNote 2010
    Published: 03/30/2012 Updated: 05/15/2014
    You can use this guide to learn about the features in the Microsoft OneNote 2010 note-taking program, and how to use them.
    Work Smart Guide

  • Power BI delivers custom data visualization to business teams
    Published: 05/24/2016
    The Power BI product development group, the Power BI user community, and Microsoft IT partnered to bring the impact of data visualization to business users at Microsoft. Our self-service business intelligence tools include Power BI custom visuals. Power BI developers create and submit visuals to a public gallery built on common standards and open-source libraries. Users can choose from these visuals to present and discover new data insights, or use them as templates to create their own visuals.
    Article

  • Power BI mobile apps—enabling data analytics on the go
    Published: 04/04/2016
    To keep up with the modern pace of business and a workforce that is always on the go, the BI team at Microsoft created mobile apps for Android, iOS, and Windows devices that provide responsive dashboards and reports optimized for smaller screens.
    Article

  • Powerful presentations with PowerPoint 2016
    Published: 09/24/2015
    Microsoft PowerPoint 2016 is here to help you create, share, and co-author powerful presentations across Microsoft Windows, iOS, and Android devices like never before. With new features—including modern chart types, screen recordings, and the Microsoft Office Mix add-in with enhanced screen recording functionality—PowerPoint 2016 allows you to bring your presentations to a whole new level.
    Productivity Guide

  • Private Cloud at Microsoft
    Published: 07/03/2012
    Microsoft IT implemented their first Private Cloud for hosting the development and test environments internally for Microsoft. Their Private Cloud infrastructure supports their internal businesses, giving them the flexibility, scale and cutting edge technology to serve some of the most important product teams.
    Article

  • Project Online-VSTF Integration Boosts Engineering Productivity, Helps Planning
    Published: 04/01/2014
    Microsoft Enterprise Commerce IT (ECIT), the volume-licensing unit, linked two server technologies to streamline project oversight and capacity planning in build-and-deploy engineering. ECIT engineers and the project managers (PMs) each use Microsoft technology platforms, TFS and Microsoft Project Server, respectively, to manage their work. However, because neither team uses the other’s platform, managers face obstacles in tracking project status, and identifying and mitigating risks. ECIT implemented the TFS Extensions tool to bridge TFS and Project Online, thereby providing PMs and engineers a common platform for assigning and tracking tasks, and reporting status. The biggest benefit: PMs and engineers could continue using their preferred tools to perform tasks. This solution provides several benefits, including increased productivity, a single task repository, mutually visible tracking mechanisms for tasks and risks, and real-time reporting capabilities.
    Article

  • Protect Data with BitLocker Get Started
    Published: 04/16/2009 Updated: 03/30/2012
    Microsoft BitLocker Drive Encryption technology uses the strongest publicly available encryption to protect your computer’s data, and prevents others from accessing your disk drives without authorization. Additionally, the BitLocker To Go feature prevents unauthorized data access on your portable storage devices, including Universal Serial Bus (USB) flash drives, also known as “thumb drives.”
    Work Smart Guide

  • Protecting Client Data with System Center Data Protection Manager 2010
    Published: 07/01/2011 Updated: 05/06/2013
    Client data backup and management at Microsoft refers to the methods, services, and processes that are involved in managing both corporate and personal data for client computers. It can also refer to sharing data between employees, teams, or groups. Microsoft IT piloted Microsoft System Center Data Protection Manager 2010 to protect client corporate data and found the program successful, with over 3,000 people now using the service. The service became a part of Microsoft Client Corporate Data Management Service portfolios together with IntelliMirror folder redirection, user state virtualization, and virtual file share storage.
    Technical White Paper

  • Protecting Corporate Client Data Using Windows Work Folders
    Published: 07/23/2014
    Corporations today face huge challenges protecting their client data in this BYOD world. From the information worker standpoint, workers want flexibility to determine where and how they work. They want to work on the device of their choice and they want their data to be available where ever they are. IT departments want to respond to the information worker’s needs, while still keeping control of corporate information. Microsoft IT deployed Work folders as a flagship feature of Windows 8.1 and Windows Server 2012 R2.
    TechNet Radio

  • Protecting high-value assets with secure admin workstations
    Published: 07/20/2015 Updated: 07/31/2015
    Certain types of security attacks are gaining prevalence in large organizational environments, and to say that IT teams are concerned is an understatement. Secure admin workstations (SAWs) can be invaluable in the security toolkit for any organization. Microsoft IT has discovered a particularly effective use for SAWs in protecting high-value assets. Learn what SAWs are, how Microsoft uses them, and why other organizations might adopt them.
    Article

  • Providing Client-Server Backup and Recovery at Microsoft with System Center Data Protection Manager 2010
    Published: 06/29/2011 Updated: 05/06/2013
    Learn how Microsoft Information Technology (IT) used System Center Data Protection Manager (DPM) 2010 to create a comprehensive client-server data backup and recovery solution. The new DPM 2010-based solution has enabled Microsoft IT to provide online and offline backup services to employee PCs, consolidate their backup servers by 40%, lower costs by $6 million, and reduce monthly support calls by 46%.
    Technical Case Study

  • Providing a single sign-on experience for partners with Microsoft Azure Active Directory
    Published: 01/29/2016
    Microsoft is making a dedicated effort to streamline the number of portals external partners must access to conduct business with the company. As that process is being completed, the Microsoft Operations team decided to use the new Azure Active directory B2B collaboration solution to create a single sign-on access page (SOAP). Now a partner only has to log in once to access multiple applications, sites, and services. This not only significantly improves the user experience but it also boosts productivity and retains the access controls Microsoft needs.
    Video

  • Reading and Reviewing using OneNote on Your Surface with Windows RT
    Published: 02/08/2013
    The portability and long battery life of your Windows RT device make it easy to carry with you. Use Microsoft OneNote throughout the day on your work PC to organize your reading, then sync your OneNote with your Windows RT-compatible device and take your reading with you on the airplane, at the doctor’s office, or wherever you find yourself with a little free time.
    Work Smart Guide

  • Rearchitecting the Microsoft licensing platform for Azure
    Published: 01/19/2016
    The Microsoft Enterprise Commerce team is rearchitecting Microsoft volume licensing to support a “cloud first, mobile first” business model. Microsoft chose Microsoft Azure as the new platform for volume licensing because it provides the scalability and agility that Microsoft needs now and in the future. From the new system, Microsoft expects to gain increased agility, developer efficiency, user enhancements, worldwide scale, support for further growth, and reduced application maintenance costs.
    Article

  • Reducing IT costs using personalized automatic repair
    Published: 05/28/2015
    Common computer issues can directly impact employee productivity. Over time, they can also significantly degrade the user experience and negatively impact an organization's bottom line. To address these issues and add business value, Microsoft IT created My Microsoft IT (MMIT), an application that increases productivity and reduces the burden and cost of the Help Desk and other IT resources.
    Business Case Study

  • Reenergizing early adoption by using SharePoint Online and Yammer
    Published: 07/02/2015
    Microsoft IT created the Microsoft Elite program to transform the culture of early adoption. The aim was to re-engage the employee base using a purpose-driven social community in Yammer and leaderboard gamification in SharePoint Online. The Elite program allows for easy onboarding and provides early adoption programs a level of communication and feedback that was previously available only to large-scale deployments.
    Article

  • Reimagining content delivery experiences with a Windows 10 universal app
    Published: 10/01/2015
    The Microsoft IT Showcase team wanted to meet the evolving expectations of its users by delivering content through modern, mobile-first and cloud-first experiences. The team used the full development capabilities of Microsoft technologies including Windows 10, Microsoft Azure cloud services, Microsoft Translator, and Microsoft Visual Studio 2015 to develop the first Windows 10 universal app. The Microsoft IT Showcase app makes it easy to consume, rate, and recommend IT Showcase content. It installs and updates across multiple Windows 10 devices. Azure-powered machine learning and search services support an extensively personalized and effective content presentation and search experience.
    Article

  • Reinventing the modern business ecosystem
    Published: 02/29/2016 Updated: 03/02/2016
    At Microsoft IT, we understand that innovation is rarely the product of solitary thinkers. Our integrated platforms and services create a global modern business ecosystem that allows our employees to collaborate and innovate in a secure, agile way.
    Article

  • Responsive Web Design for Enterprises
    Published: 12/29/2014
    Creating a modern approach to web design aimed at crafting websites that provide an optimal user experience for all, regardless of their browser or device. Offering some quick tips to help your enterprise embrace RWD.
    Article

  • Restructuring the global Inside Sales platform for Microsoft
    Published: 08/21/2015
    Microsoft is transforming and simplifying its global Inside Sales business using a central, standardized solution to increase efficiency, improve customer engagement, and maximize performance. The new solution uses out-of-the-box Microsoft Dynamics CRM features and functions. It includes a new application called Unified Service Desk that integrates Microsoft Dynamics CRM and Skype for Business, the corporate telephony solution used in Microsoft contact centers.
    Business Case Study

  • Run Effective Meetings with OneNote
    Published: 12/26/2014
    Another meeting! If you are overbooked, and want your meetings to be more productive and effective, consider inviting Microsoft OneNote. Let Work Smart show how you can plan and run efficient, effective meetings, ensure that attendees can access meeting information, and keep everyone on the same page. This guide is part of a series, which introduces the many benefits that OneNote offers with respect to successful collaboration.
    Quick Reference Guide

  • Run Successful Events with OneNote
    Published: 12/26/2014
    You are planning an event, dreading having to print reams of information that you will then have to stuff into event packets. Let Work Smart show how you can plan and manage event minutia digitally, and ensure that your attendees can access all event information from their mobile devices. This guide is part of a series, which introduces the many benefits that OneNote offers with respect to successful collaboration.
    Quick Reference Guide

  • Save and Share Files in the Cloud by Using OneDrive for Business
    Published: 05/16/2014
    Microsoft OneDrive for Business is your professional document library—the business version of the OneDrive consumer service. OneDrive for Business uses Microsoft Office 365 hosted productivity software (Microsoft SharePoint Online) to store and organize your work files in the cloud.
    When you store your files in the cloud, it’s easy to share them with your coworkers so that they can review or edit the content. Sharing files this way is much more efficient than attaching them to email messages. OneDrive for Business also makes it easy to access and sync your files from anywhere and from multiple devices, even when you’re not on the corporate network.
    Work Smart Guide

  • Save and share files in the Cloud with OneDrive for Business in Windows 10
    Published: 08/27/2015
    Microsoft OneDrive for Business is your professional document library—the business version of the OneDrive consumer service. OneDrive for Business uses Microsoft Office 365 hosted productivity software (Microsoft SharePoint Online) to store and organize your work files in the cloud.
    Work Smart Guide

  • Saving Storage Costs Using Windows Server 2012 Deduplication
    Published: 01/11/2013
    Microsoft IT has found great value in using deduplication, the Server Data Storage Optimization service included in Windows Server 2012. Also known as Dedup, deduplication finds and removes duplication within data without comprising fidelity or integrity. Deduplication has also improved server storage capacity and user experience and increased productivity by streamlining the storage management process.
    Quick Reference Guide

  • Securing Active Directory: An Overview of Best Practices
    Published: 05/01/2013 Updated: 04/01/2016
    The threat of compromise to IT infrastructures from external attack is rapidly growing and evolving. The Active Directory environment is often the target for these attacks. This article details steps that your organization can take to protect its Active Directory environment.
    Article

  • Securing Your Computer
    Published: 01/18/2011 Updated: 03/30/2012
    Every computer at Microsoft is a gateway to the corporate network. Employees need to guard these gateways against intruders who might try to gain access to corporate resources. By adhering to Information Security Standards and following the best practices in this guide, you can help protect Microsoft against potential threats.
    Work Smart Guide

  • Securing Your Windows Phone Get Started
    Published: 03/30/2012
    Windows Phones are powerful tools that enable you to work remotely by synchronizing to your corporate email and the corporate network. More and more employees work remotely and use Windows Phones and other mobile devices. However, protecting them is a challenge, because they are small and easily lost or stolen. This guide provides information on securing your Windows Phone.
    Work Smart Guide

  • Server Patch Management at Microsoft
    Published: 06/20/2012
    Minimizing the threat of vulnerabilities requires organizations to have properly configured systems, to use the latest software, and to install the recommended software updates. Assessing and maintaining the integrity of software in a networked environment through a well-defined patch management program is a key first step toward successful information security. Microsoft IT uses the Systems Center Suite as the primary solution in its server patch management process.
    Video

  • Security Patch Management Evolution for Data-Center Servers at Microsoft
    Published: 08/30/2013
    Assessing and maintaining the integrity of software in a networked environment through a well-defined patch management program is a key first step toward successful information security. By focusing on policies, technologies, and processes, Microsoft Information Technology (MSIT) was able to reduce risk, improve performance, and improve availability of software resources at Microsoft.
    Technical Case Study

  • SharePoint 2010 Document Libraries Improve Technical Support
    Published: 08/16/2012
    The team that provides technical support for custom Microsoft SharePoint portals at Microsoft is using a SharePoint knowledge base to manage support documentation. Senior support engineers can now focus more time on complex problems, and support performance metrics have improved.
    Technical Case Study

  • SharePoint at Microsoft
    Published: 04/05/2016 Updated: 05/03/2016
    Go behind the scenes at Microsoft and explore its best practices for planning, designing, deploying, and operating SharePoint as a strategic collaboration platform. In this in-depth course, Microsoft IT subject matter experts (SMEs) share case studies, presentations, and demonstrations of the SharePoint implementation at Microsoft, both on premises and in the cloud. This course helps prepare you to implement and maintain a SharePoint installation as part of your organization’s environment.
    Article

  • SharePoint Online 101
    Published: 06/24/2013 Updated 05/16/2014
    This guide describes how to create and customize a team site by using Microsoft SharePoint Online. You can also use the content in this guide to customize other types of sites that you create by using SharePoint Online.
    Work Smart Guide

  • SharePoint to the cloud: Learn how Microsoft ran its own migration
    Published: 03/15/2016 Updated: 03/23/2016
    Microsoft employees use SharePoint every day, so the company had to be careful when it came time to move its own 185,000 sites and portals to the cloud. See what Microsoft IT learned when it migrated the company to SharePoint Online on Office 365.
    Technical Case Study

  • Shortcut keys for Windows 10
    Published: 08/24/2015 Updated: 09/22/2015
    This guide lists shortcut keys that you can use from the desktop in Windows 10.
    Productivity Guide

  • Six Sigma in the datacenter drives a zero-defects culture
    Published: 02/17/2016
    Microsoft constantly strives to improve reliability and availability in its worldwide datacenter network. Microsoft IT developed an innovative defect reduction program that applies ITIL Problem Management and Six Sigma methodologies to datacenter operations and assets for the first time. Internal hosting consumers now use a greatly standardized and simplified environment. Supported by a robust data-driven framework, Microsoft IT professionals strive to eradicate defects in the datacenter and systematically reduce IT infrastructure failures.
    Technical Case Study

  • Skype for Business at Microsoft
    Published: 04/05/2016 Updated: 05/03/2016
    Go behind the scenes at Microsoft and explore its best practices for deploying, operating, and supporting Lync/Skype for Business in a global environment. During this in-depth course, you’ll hear from Microsoft IT subject matter experts (SMEs) as they share case studies, presentations, and demonstrations about enterprise IM, voice, and conferencing (audio/video) implementations at Microsoft. This course helps prepare you to implement Skype for Business in your organization’s environment.
    Article

  • Skype for Business at Microsoft (SME roundtable April 2016)
    Published: 05/19/2016
    Listen to IT subject matter experts share best practices and insights about how Microsoft deploys and manages Skype for Business, Lync, Enterprise Voice, and conferencing solutions to support 200,000 internal users in our global environment.
    SME roundtable

  • Skype for Business: Building a Modern Contact Center and User Entry Portal
    Published: 05/05/0215
    Learn how Microsoft uses the Skype for Business platform for Enterprise support. See how they integrated a User Entry Portal and Enterprise Contact Center platform into a single solution and how Microsoft IT views the future of support in a world of Universal Communications. Skype for Business gives time back to employees and customers!
    Video

  • Skype for Business for Android
    Published: 11/18/2015
    Skype for Business for Android is a productivity app that brings Skype Meetings, instant messaging, voice, and video capabilities to your Android mobile device. It has a new look and feel, at-a-glance view of your upcoming meetings and conversation history, simplified call controls, and many other improvements.
    Productivity Guide

  • Skype for Business for iOS
    Published: 09/18/2015
    Skype for Business for iOS is a productivity app that brings Skype Meetings, presence, instant messaging (IM), voice, and video capabilities to your iOS mobile device. It has a new look and feel, at-a-glance view of your upcoming meetings and conversation history, simplified call controls, and other improvements.
    Productivity Guide

  • Skype for Business for Windows Phone
    Published: 04/13/2016 Updated: 04/14/2016
    Skype for Business for Windows Phone is an app that brings Skype for Business meetings, presence, instant messaging (IM), voice, and video capabilities to your mobile device. This guide provides detailed instructions on how to get started using Skype for Business for Windows Phone.
    Productivity Guide

  • Skype Meeting Broadcast: Reach thousands globally with just one click
    Published: 11/24/2015 Updated: 12/07/2015
    Have you ever planned or presented large online meetings at your organization? If so, you’ve probably experienced these challenges: expensive media delivery equipment, multicast infrastructure that does not provide the flexibility you need for mobile devices, unreliable video streaming, or simply too many viewers for your old broadcasting solution to handle. Microsoft is meeting these challenges by migrating to Skype Meeting Broadcast technology specifically designed for large online meetings and events.
    Article

  • SME roundtable on cloud at Microsoft
    Published: 04/14/2016
    IT subject matter experts (SMEs) from our Cloud at Microsoft IT Showcase course answer questions on how Microsoft IT designs, develops, implements, monitors, and supports cloud solutions at Microsoft. Get candid answers from our experts as they share insights and best practices developed by Microsoft IT for moving to the cloud.
    SME Roundtable

  • SME roundtable on mobility at Microsoft
    Published: 04/19/2016
    IT subject matter experts (SMEs) from our Mobility at Microsoft IT Showcase course answer questions about how Microsoft IT designs, develops, deploys, and supports mobility at Microsoft.
    SME Roundtable

  • SME roundtable on SharePoint at Microsoft
    Published: 04/14/2016 Updated: 04/20/2016
    IT subject matter experts (SMEs) from our SharePoint at Microsoft IT Showcase course answer questions about how Microsoft IT designs, develops, implements, governs, upgrades, and supports SharePoint at Microsoft. Get candid answers from our experts as they share their insights and SharePoint best practices developed by Microsoft IT.
    SME Roundtable

  • Solution Developers Discuss How Microsoft IT Delivered a Global Expense Solution Using Microsoft Dynamics AX 2012
    Published: 06/11/2012
    Microsoft needed to replace its diverse expense-reporting systems with a single, centrally managed solution that was easier to use and yielded more consistent, detailed information. Using Microsoft Dynamics AX 2012 and integrating with the SAP system, Microsoft IT was able to create a two-tier ERP "innovation layer".
    Technical Case Study

  • SQL Data Compression Provides Improved Performance and Capacity Management
    Published: 05/11/2012
    Microsoft IT takes advantage of data compression strategies with SQL 2008 R2 to manage large volumes of data, improving performance and providing ongoing data capacity management.
    Technical Case Study

  • SQL Server 2014 First and Best Efforts
    Published: 08/19/2014
    How Microsoft IT planned and deployed SQL Server 2014. With Justin Lane and Brad Sutton
    TechNet Radio

  • Standardized certification for internal apps improves security, privacy, and productivity
    Published: 06/24/2015
    New trends, including “bring your own device” and the demand for small, task-focused apps, have made it harder for companies to apply security, privacy, branding, and distribution standards to internal apps. To meet these needs, Microsoft IT developed an internal app certification process that all developers must follow. By providing tools to help developers and enforcing standards through certification, IT can manage its growing app portfolio. The solution also enables developers to be more agile and creative in the apps they create in response to ever-changing business needs.
    Technical Case Study

  • Standardizing Worldwide Data Management Achieves Positive Business Results
    Published: 07/11/2013
    The Microsoft IT Data Management Services (DMS) team has evolved from having many manual processes and an administrative focus to being a lean, responsive service enabling key Microsoft sales and marketing functions. To accomplish this, DMS defined an iterative strategy and applied it at all sales territories, implementing Microsoft solutions to increase overall business data value.
    Business Case Study

  • Streamline Onboarding with OneNote
    Published: 12/26/2014
    You have a new project, new employee, new process, and you need to provide vast amounts of paper, files, and other data as part of onboarding. Let Work Smart show how you can streamline the ramp-up period for people, making it more efficient and effective for them, and much less time-consuming for you. This guide is part of a series, brought to you by Work Smart, which introduces the many benefits that OneNote offers with respect to successful collaboration.
    Quick Reference Guide

  • Streamlining the development process with feature flighting and Azure cloud services
    Published: 06/18/2015 Updated 06/19/2015
    Cross-discipline teams at Microsoft IT engaged in a joint effort to overcome many challenges of traditional software development models. A large organization within Microsoft IT successfully streamlined its development processes, reduced overall risk, and improved the customer experience by using feature flighting and Microsoft Azure Cloud Services to deliver smaller changes more frequently.
    Technical Case Study

  • Successful Meetings with Lync 2013
    Published: 01/03/2013 Updated: 08/06/2014
    Traditional meetings can be a challenge when people are dispersed across worldwide locations. Communications technology can overcome this physical boundary by allowing people to attend meetings from any location by using Internet or phone access. In addition, by understanding the best practices for conducting meetings and productively using Microsoft Lync 2013 communications software, you can make your meetings more efficient and effective.
    Work Smart Guide

  • Successful Meetings with Lync 2010
    Published: 03/30/2012 Updated 05/14/2014
    Traditional meetings, large and small, can be a challenge when people are spread out over long distances and include internal and external participants. Communication technology can overcome physical boundaries by allowing people to attend from any location by using Internet or phone access. By understanding best practices and using Microsoft Lync 2010 communications software, you’re on your way to conducting or participating in successful meetings.
    Work Smart Guide

  • Successful meetings with Skype for Business
    Published: 05/18/2015 Updated: 05/13/2016
    Traditional meetings can be a challenge when people are spread out over long distances. Communication technology can overcome this physical boundary by allowing people to attend from any location with Internet or phone access. In addition, by understanding the best practices for conducting meetings and productively using Skype for Business, you can make your meetings more efficient and effective.
    Readiness Guide

  • System Center 2012 Configuration Manager Get Started
    Published: 04/13/2012
    System Center 2012 Configuration Manager puts the management of your computer in your hands. You can use Configuration Manager to quickly and easily identify and install applications that are relevant to you based on your role, language, and location. You can also use Configuration Manager to manage the timing of installations and upgrades to avoid disruptions to your work.
    Work Smart Guide

T - Z

  • Take Quick Notes with a Stylus and Your Surface with Windows RT
    Published: 02/08/2013
    The portability and long battery life of your Microsoft Surface with Windows RT device make it easy to carry with you. Add a capacitive stylus, the Microsoft OneNote Windows Store app, and the excellent support for handwriting recognition included and you’ll have a quick, natural way to take notes on the go.
    Work Smart Guide

  • The power of hybrid cloud from a data analytics perspective
    Published: 08/20/2015
    How does an organization decide where to put data and how to use it? What’s the best strategy to balance sharing and mobility with the need for privacy and security? Data is such a valuable form of intellectual property that organizations are naturally concerned about moving it. Microsoft has had success using the 80-20 rule and telemetry data as it evaluates what data moves to the cloud and what data stays on site.
    Article

  • Top five things to avoid when deploying BI at Microsoft
    Published: 08/21/2015
    Microsoft IT has the enormous job of rolling out business intelligence (BI) solutions to more than 200,000 people within the company. Learn the top five things not to do when rolling out BI within a large organization, and potentially save time, money—and embarrassment.
    Article

  • Top 5 things to avoid when rolling out Business Intelligence in your company
    Published: 05/26/2015
    Tommy Patterson welcomes Sr. Program Manager Jeff Jones from Microsoft IT to the show as they discuss the most important things to avoid when rolling out business intelligence (BI) solutions in your company.
    TechNet Radio

  • Top reasons to federate your company's data
    Published: 05/29/2015
    Data is typically managed by an organization in three ways: centralized, distributed or federated. What does it mean for your business to have your data managed under each scenario and why would you want to pick one over the other? Tommy Patterson and Rajesh Nagpal from Microsoft IT are back, and in this episode they try to answer this very question and explain why federated data helps organizations be successful in today’s hyper-competitive, data-driven market.
    TechNet Radio

  • Transforming business applications using the Windows 10 Universal app platform
    Published: 01/21/2016 Updated: 01/23/2016
    As the “First and Best” customer of Microsoft enterprise products, Microsoft IT partnered with the Windows development team to transform core line of business applications into Windows 10 universal hosted web applications. They used the Universal Windows Platform, which frees developers from platform-specific work, to rearchitect MSApprovals, a critical line of business application responsible for approving 100,000 Microsoft internal transactions per month. Three codebases are now a single codebase, and maintenance has been reduced by 40 percent. The result is the Windows 10 Universal App, MSApprovals, which runs on any device and gives users a seamless experience on their desktop, tablet, or phone.
    Technical Case Study

  • Transforming IT into an Innovation Engine
    Published: 09/25/2014
    Learn how building an incubation center in your IT organization can help transform it into an innovation engine. Find out how you can establish the same for your organization as Microsoft IT reveals its innovation blueprint.
    Article

  • Transforming a Legacy LOB Application into a Microsoft IT Modern App
    Published: 04/18/2014
    Learn what it takes to develop a modern app and the fundamental changes required in project management methodologies, design and engineering approaches, and deployment strategies. By embracing a user-centric IT strategy, Microsoft IT was able to redesign and transform its leading global Learning and Readiness Application, Role Guide, into a sleek modern app built on the Windows 8 ecosystem.
    Technical Case Study

  • Transforming Microsoft IT: Consumerization & the Cloud
    Published: 08/19/2013
    This Quick Reference Guide discusses the transformation of Microsoft IT to enable the consumerization of IT and broadly adopt cloud services. The document covers the technology stack MSIT employs, and the governance policies used to ensure employees remain productive and information is protected wherever they choose to work.
    Quick Reference Guide

  • Use Reset to restore your Windows 10 PC
    Published: 11/20/2015
    In Windows 10, you can use Reset to restore the operating system on your PC by reinstalling Windows. This lets you restore Windows without using a separate recovery image (usually on a DVD or USB thumb drive) that contains a backup copy of all system files. Reset restores the PC by reinstalling the original system configuration and then applying Windows updates to get it to the last major update state. Use the Keep my files option to preserve user accounts, data, pre-installed Windows apps and applications, and customized settings. The Remove everything option restores the PC in the same manner, but without preserving any user accounts, data, or customized settings.
    Productivity Guide

  • User-Centric Client Management with System Center 2012 Configuration Manager in Microsoft IT
    Published: 04/20/2012
    Configuration Manager 2012 was built on the vision of a user-centric client-management model with the vision of empowering the user, unifying infrastructure, and extending management control across the platform.
    Technical Case Study

  • Using agile development to improve BI at Microsoft
    Published: 08/21/2015
    Microsoft IT uses business intelligence (BI) tools that are simple enough for business analysts to use, self-service style, rather than relying on developers with advanced database skills. Moreover, Microsoft IT is combining this new self-service BI approach with highly iterative and results-driven agile development processes adapted from other sectors of the software industry. The result is BI delivered to analysts and decision makers in time to act on it.
    Article

  • Using Azure Machine Learning and Power BI to turn customer feedback into action
    Published: 05/24/2016
    Anusha Munjuluri explains why Microsoft IT needed to consolidate and analyze customer feedback about internal business applications. The User Experience Services team created a solution built on Power BI to capture real-time feedback along with data from User Voice, Yammer, and IoT devices. Access to internal business intelligence enabled Microsoft IT to efficiently update internal applications in response to feedback, improving customer satisfaction.
    Video

  • Using cloud technologies to improve disaster recovery
    Published: 05/24/2016
    Microsoft IT helps ensure that business applications are always available and safeguards data in case of disaster. To take advantage of new cloud technologies, we used a business-oriented strategy to identify critical business processes to evolve the existing business continuity and disaster recovery plan. We also took advantage of new Azure technologies such as System Center Data Protection Manager and SQL Data Sync to improve application resilience and performance in the cloud.
    Technical Case Study

  • Using Microsoft SharePoint 2013 as an advanced content management system
    Published: 06/12/2015
    Microsoft IT retired an outdated content management system (CMS) and used Microsoft SharePoint 2013 to create a consolidated support and training portal for Microsoft Dynamics. The new portal helps customers and partners easily find product support information, license products, and get product updates. The portal also makes it easy for content creators to author, tag, publish, and localize content quickly without mastering complex web publishing technologies.
    Article

  • Using Microsoft SharePoint 2013 to build a robust support and training portal
    Published: 06/12/2015
    The Microsoft IT team that is responsible for hosting customer and partner content for Microsoft Dynamics needed to replace an outdated and cumbersome content management system (CMS) with a solution that would better support a complex range of content and customer needs. Using Microsoft SharePoint 2013 as a new CMS, the team created a support and training portal that helps customers and partners easily find product support information, license products, and get product updates. The portal also makes it easy for content creators to author, tag, publish, and localize content quickly without mastering complex web publishing technologies.
    Technical Case Study

  • Using Lync-Skype Connectivity
    Published: 05/16/2014
    Microsoft Lync Server 2013 supports connectivity with Microsoft Skype software. From the living room to boardroom, Lync-Skype connectivity helps improve communication and productivity. With Lync-Skype connectivity, Skype users and Lync users can add each other as contacts, exchange instant messages (IMs), and make audio calls.
    Work Smart Guide

  • Using Lync-Skype Connectivity in Skype
    Published: 05/21/2014
    From the living room to boardroom, Microsoft Lync-Skype connectivity allows excellent connection and productivity. With Lync-Skype Connectivity, Skype users and Lync users can add each other as contacts, exchange instant messages (IMs), and make audio calls.
    Quick Reference Guide

  • Using Microsoft Exchange ActiveSync to Actively Manage Consumerization of IT Devices
    Published: 07/27/2012
    Microsoft Exchange Server 2010 has functionality that enables users to access their corporate email, calendar, global address list, and tasks with their personal portable devices. Using Microsoft Exchange ActiveSync within Exchange Server 2010, Microsoft IT (MSIT) delivers significant improvements in employee productivity and satisfaction by enabling employee access to this business-critical information in more than 170,000 user mailboxes.
    Technical Case Study

  • Using Microsoft Forefront Identity Manager Get Started
    Published: 06/23/2010
    Microsoft Forefront Identity Manager (FIM) 2010 provides an integrated and comprehensive self-service group management and password reset solution. FIM 2010 simplifies the identity management landscape and enables group management through a Microsoft Office SharePoint Server 2007 portal and a Microsoft Office Outlook 2007 add-in.
    Work Smart Guide

  • Using Modern Apps to Streamline and Standardize Business Processes
    Published: 06/19/2014
    Read about MSApprovals, a new cloud hosted service and modern app that Microsoft IT developed to standardize and streamline the approval process for a number of business processes.
    Business Case Study

  • Using predictive analytics in Microsoft Dynamics CRM Online to improve sales
    Published: 05/12/2016
    Microsoft IT created an opportunity scoring indicator in Microsoft Dynamics CRM Online. This feature uses opportunity data to provide near real-time win/loss predictions with sophisticated machine learning algorithms.
    Article

  • Using Visualization to Bring out the Power of BI within Microsoft
    Published: 12/20/2013
    Microsoft IT has provided a Business Intelligence (BI) service to the business groups within Microsoft. BI is a broad category of applications and technologies for gathering, storing, analyzing, and providing access to data to help enterprise users make better business decisions. MSIT created their own application leveraging things like Power BI and Power Map solutions to deliver a self-service BI model for their Internal Microsoft customers.
    Video

  • Using Windows Apportal to Enhance the Sales Experience at Microsoft
    Published: 04/24/2015
    How Microsoft IT developed a solution for sales people and business leaders within Microsoft to give them a dashboard view on the all of the necessary sales data needed to meet sales numbers.
    Video

  • Using Windows 10 Client Hyper-V
    Published: 07/21/2015 Updated: 09/08/2015
    Client Hyper-V is the virtualization technology built into Windows 10 and Windows 8.x. It is the same virtualization technology previously available only in Windows Server. Client Hyper-V enables you to run more than one 32-bit or 64-bit x86 operating system at the same time on the same host computer. But instead of working directly with the computer’s hardware, the operating systems run inside a virtual machine (VM). Hyper-V enables developers and IT professionals to easily maintain multiple test environments. It also provides a simple mechanism to quickly switch between these environments quickly.
    Readiness Guide

  • Using Windows 8 Client Hyper-V
    Updated: 03/19/2013
    Client Hyper-V is the virtualization technology built into Windows 8. Client Hyper-V is the same virtualization technology previously available only in Windows Server. A similar functionality in Windows 7 is called Windows XP Mode. Client Hyper-V enables you to run more than one 32-bit or 64-bit x86 operating system at the same time on the same host computer. But instead of working directly with the computer’s hardware, the operating systems run inside a virtual machine (VM). Hyper-V enables developers and IT professionals to easily maintain multiple test environments and provides a simple mechanism to quickly switch between these environments.
    Work Smart Guide

  • Using Windows 8 Technologies to Safely and Easily Migrate User Data
    Published: 06/20/2012
    Microsoft IT improved the user experience and increased productivity by streamlining the migration from previous Windows operating systems to Windows 8 Beta. The solution leveraged a polished Metro UI featuring Windows 8 client/server technologies, USMT 5.0, Microsoft Deployment Toolkit, SQL Server; and leveraged externally available resources to streamline the experience for users upgrading to Windows 8 Beta. The effect by providing this solution to employees resulted in high satisfaction scores and increased productivity based upon employee feedback.
    Video

  • Using Windows Azure to Create a Multi-Platform Application
    Published: 06/18/2012
    Microsoft Information Technology (IT) migrated the Journal Entry Management (JEM) tool to a cloud computing-based financial transaction and document management solution, based on the Windows Azure platform. This new solution delivered performance improvements, regulatory compliance, cost savings and new user capabilities through multiple devices.
    Article

  • Using your PIN to access work resources
    Published: 12/22/2015
    The Microsoft Passport for Work feature for Windows 10 Enterprise will help you to securely log onto your PC and enjoy simplified sign on to on premise and cloud resources without using a password. Using Windows Hello, you can log onto your Windows 10 devices with just a look or a touch if your device is equipped with compatible hardware.
    Productivity Guide

  • Venture Integration: How MSIT Manages Mergers and Acquisitions
    Published: 06/21/2012
    The Venture Integration (VI) team at Microsoft IT developed a strategic playbook along with a robust set of repeatable processes to address the complexities of integration acquisitions.
    Article

  • What is Microsoft's Data Culture and why should I care?
    Published: 05/15/2015
    Michael Lucas discusses how the “Data Culture” inside Microsoft is evolving due to a shift in the industry. This informative discussion centers around the impact of enabling a Business Intelligence mindset across an entire organization, and learning how to enable this data cultural shift in your org from the way people think about, process and use new technologies to unlock new insights into your business.
    TechNet Radio

  • What’s New in Access 2013
    Published: 01/03/2013 Updated: 05/15/2014
    With Microsoft Access 2013 database software, you don’t have to be a developer to quickly create custom browser-based apps. Access apps reliably solve business or departmental needs like contact management, customer billing, and order tracking. Access makes sure that end users can find features and commands, so you can focus on simple changes to fit your business needs.
    You can control your Access apps by using a Microsoft SharePoint site in a browser, through Microsoft Office 365 hosted productivity software. Data is stored in Windows Azure SQL Database or Microsoft SQL Server software to help keep your data secure and scalable.
    Work Smart Guide

  • What's New in Excel 2013
    Published: 12/28/2012 Updated 05/15/2014
    The first thing that you see when you open Microsoft Excel 2013 spreadsheet software is a new look. It’s cleaner, but it’s also designed to help you get professional-looking results quickly. You’ll find many new features that help you draw more persuasive pictures of your data, guiding you to better, more informed decisions.
    Work Smart Guide

  • What’s New in Lync 2013
    Published: 12/27/2012 Updated 05/15/2014
    Microsoft Lync 2013 communications software offers a clean look to help you communicate quickly and easily. In Lync 2013, it’s easier than ever to start an instant message (IM) or a call. You can start a video call by using just one click and even see a preview of your own video in the invitation. You can also quickly upgrade from one type of call to another.
    Lync 2013 adapts to your own personal workflow, whether you’re in the office, at home, or on the go. Lync 2013 also provides new and useful ways to organize your contacts so that you can quickly find the right people to help you accomplish your work.
    Work Smart Guide

  • What’s new in Office 2016
    Published: 09/23/2015
    Microsoft Office 2016 helps you to do your best work—anywhere, any time, and with anyone. New, modern versions of the classic desktop applications Word, Excel, PowerPoint, Outlook, OneNote, Publisher, and Access are built for maximum productivity. Quickly produce professional documents with rich authoring features, design controls for pixel-perfect layouts, and intuitive tools to help you make the most of your data. Access your documents in the cloud whenever and wherever you need them. With your documents stored online, it's easy to get your team on the same page. Share, present, and work together on projects with built-in team collaboration tools across the suite.
    Productivity Guide

  • What’s New in Office Professional Plus 2013
    Published: 01/02/2013 Updated: 05/15/2014
    Microsoft Office Professional Plus 2013 transforms how you work. Each application offers a start experience that gets you going quickly. You can open an existing document in a flash or use a template to jump-start the creation of a new file. It’s also much easier to share and collaborate. You can use new features like Microsoft OneDrive for Business to save and share your files right from your Office applications.
    The Office 2013 applications are also more closely aligned with each other, so you have a consistent experience from one application to another.
    Work Smart Guide

  • What's New in OneNote 2013
    Published: 01/03/2013 Updated: 05/15/2014
    The Microsoft OneNote 2013 note-taking program is a digital notebook for capturing, storing, and sharing all kinds of information—notes, pictures, webpages, and media. You can access your OneNote information wherever you go, on your favorite devices. Create notes, sketch a diagram, record a lecture, and connect them to related presentation files, photos, videos, web links, charts, and more, right in your notes.
    The first thing you’ll see when you open OneNote 2013 is a fresh, clean look that helps you focus on your thoughts and ideas instead of the interface. Full integration with the cloud through Microsoft OneDrive for Business means that you can free your files from your computer’s hard drive. Access your notes on OneDrive for Business from your tablet or Windows Phone, or from virtually any browser.
    Work Smart Guide

  • What's New in Outlook 2013
    Published: 12/28/2012 Updated: 05/15/2014
    The first thing that you see when you open the Microsoft Outlook 2013 messaging and collaboration client is a new look. It’s cleaner, but it’s also designed to help you focus on what’s important by providing a clear view of email, calendars, and contacts.
    Work Smart Guide

  • What's New in PowerPoint 2013
    Published: 12/28/2012 Updated: 05/15/2014
    The Microsoft PowerPoint 2013 presentation graphics program has a new look. It’s cleaner and primed for use on tablets, so you can swipe and tap your way through presentations. Presenter View automatically adjusts your projection setup, and you can even use it on a single monitor. Themes come with variations, which makes it easy to find the look that you want. And when you’re working with other people, you can reply to comments and have meaningful conversations where they matter most.
    Work Smart Guide

  • What's New in Word 2013
    Published: 12/28/2012 Updated: 05/15/2014
    In Microsoft Word 2013, you can do more with your docs: add an online video, open a PDF file in Word and reuse the content, and align pictures and diagrams with minimal fuss. The Reading View is clean and distraction-free—and it works great on tablets. Teaming up is better too, with connections to Microsoft OneDrive for Business and streamlined review features like Simple Markup view and reply comments.
    Work Smart Guide

  • What's new with the data culture at Microsoft
    Published: 08/14/2015
    The data culture at Microsoft is evolving because of a shift in the industry. Business intelligence (BI) is increasingly not just the purview of analysts in IT, it’s a vital tool used frequently by business decision makers and information workers at Microsoft. Many organizations can enable a widespread BI mindset and a data culture shift to unlock new insights into their business.
    Article

  • Why you should federate your company's data
    Published: 08/20/2015
    Data is typically managed by an organization in one of three ways: centralized, distributed, or federated. What does it mean for a business to have its data managed under each scenario, and why would you want to pick one over the other? This article explains how each data management model works and how the federated model combines the benefits of other models.
    Article

  • Windows 10 text-to-speech functionality speeds up internal support call recording
    Published: 03/04/2016
    The Microsoft IT global internal support team uses an integrated voice recording (IVR) system to redirect users to the right queue. For recording and updating messages, the team uses Microsoft Zira, the built-in Windows 10 text-to-speech voice, which has greatly simplified the process.
    TechNet Radio

  • Windows 8 Ecosystem Security at Microsoft IT
    Published: 07/08/2013
    This article discusses how the Microsoft IT team made key improvements to security, productivity, and performance with the development and deployment of Windows 8, Windows Phone 8, and Windows RT and how other enterprises can gain a more secure environment and an enhanced user experience when deploying Windows 8.
    Article

  • Windows Azure Pack connector: Administering Hybrid Cloud with a Single Pane of Glass
    Published: 04/08/2016
    Microsoft IT has created a more seamless way to manage hybrid clouds. Now available for download, the Windows Azure Pack connector lets administrators and tenants use one portal to manage IaaS virtual machines in both private clouds and public Azure subscriptions. Join Technical Evangelist, Jennelle Crothers, and Senior Program Manager, Rohit Tatachar, as they discuss the success of the connector internally at Microsoft and how you can take advantage of this open source solution.
    TechNet Radio

  • Windows Azure Pack connector: two clouds, one portal
    Published: 02/29/2016
    Microsoft IT has created a more seamless way to manage hybrid clouds. Now available for download, the Windows Azure Pack connector lets administrators and tenants use one portal to manage IaaS virtual machines in both private clouds and public Azure subscriptions.
    Article

  • Windows Server 2012 Improves Payroll Access Data Management
    Published: 01/09/2013
    Learn how Microsoft IT helped secure and improve payroll data access management with Windows Server 2012 Dynamic Access Control.
    Quick Reference Guide

  • Windows Server BranchCache
    Published: 03/07/2012
    In conjunction with Windows Server 2008 R2 and Windows 7, Microsoft IT leverages BranchCache which caches local copies of content from Web and file servers to enhance performance and reduce bandwidth utilization on Wide Area Networks (WAN), eliminating the need for clients on a WAN having to go over slower links to get access to files. This functionality saves employees time and productivity while at the same time saving money on bandwidth costs.
    Video

  • Work Smart: Backing Up Your Data and Settings
    Published: 08/21/2012 Updated: 10/12/2012
    This guide provides information on how to set up and use the new File History feature in Windows 8 or the IntelliMirror Redirection Service to back up your data.
    Work Smart Guide

  • Work Smart: Connect a Microsoft Account (Windows Live ID) to Your Domain Account
    Published: 08/21/2012
    This guide discusses how, with Windows 8, you can connect your Microsoft account to your corporate domain account. By connecting the accounts you can continue to sign in to your office PC with your domain (network) credentials, sync your Windows personalization settings across multiple PCs, and use a single sign-on for Windows Live services.
    Work Smart Guide

  • Work Smart: Connecting Remotely Using Windows 8 DirectAccess
    Published: 08/21/2012
    This guide discusses how to connect remotely using Windows 8 DirectAccess, which enables you to seamlessly connect to the corporate network from any Internet-equipped remote location without having to establish a Virtual Private Network (VPN) connection.
    Work Smart Guide

  • Work Smart: Exploring Windows 8
    Published: 08/21/2012 Updated: 10/16/2012
    This guide provides a high-level overview of the exciting new features in the Windows 8 user interface.
    Work Smart Guide

  • Work Smart: Extend Your Productivity (and Have Fun!) with Windows Phone 8
    Published: 06/24/2013
    Windows Phone 8 provides new features that bring you closer to the people, places, and things you care about. Simple refinements make your phone a delight to use every day and new safeguards help keep your data secure.
    Work Smart Guide

  • Work Smart: Lync 2013 for Windows Phone 8
    Published: 07/08/2013
    This guide describes how to use Lync 2013 for Windows Phone. Lync 2013 for Windows Phone is an app that brings Lync presence, instant messaging (IM), voice, and video capabilities to your mobile device.
    Work Smart Guide

  • Work Smart: Protecting Data with Windows 8 BitLocker
    Published: 08/21/2012
    This guide discusses how to use Microsoft BitLocker Drive Encryption technology to protect your computer’s data, and prevents others from accessing your disk drives without authorization.
    Work Smart Guide

  • Work Smart: Using Windows Internet Explorer 10
    Published: 08/21/2012
    Internet Explorer 10, included in Windows 8, offers two browser experiences, a touch-optimized, modern-style experience and a classic desktop, web-browsing experience. This guide provides detailed instructions for using the Internet Explorer 10 modern experience, provides useful tips for working across both experiences, and discusses security and privacy.
    Work Smart Guide

  • Work Smart: Windows 8 Shortcut Keys
    Published: 08/21/2012
    This guide provides a quick reference to the shortcut keys in the Windows 8 Start screen.
    Work Smart Guide

  • Work Smarter with E-Mail and Tasks Checklist
    Published: 04/16/2009
    Use Microsoft Office Outlook 2007, Office Outlook Web Access (OWA), and Outlook Tasks, to make your work and collaboration with others easier and more effective.
    Work Smart Guide

  • Working like a network with Yammer
    Published: 10/02/2015
    Yammer is a file sharing, knowledge exchange, and team efficiency tool that is designed specifically for company collaboration, with transparency and inclusiveness in mind. It lets you and your organization’s employees harness the business power of social networking through an easy-to-use product with a familiar interface. Use this productivity guide to get started with Yammer today.
    Productivity Guide

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