Perform a remote wipe on a mobile phone

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Gilt für:Exchange Online, Exchange Server 2016

Summary: Learn how to clear all data on a user's mobile phone in theExchange-Verwaltungskonsole inExchange 2016.

Your users carry sensitive corporate information in their pockets every day. If one of them loses their mobile phone, your data can end up in the hands of another person. If one of your users loses their mobile phone, you can use the Exchange-Verwaltungskonsole (EAC) or the Exchange-Verwaltungsshell to wipe their phone clean of all corporate and user information.

noteHinweis:
This topic also provides instructions for how to use Outlook im Web to perform a remote wipe on a phone. The user must be signed in to Outlook im Web to perform a remote wipe.

  • Estimated time to complete: 5 minutes.

  • Bevor Sie diese Verfahren ausführen können, müssen Ihnen die entsprechenden Berechtigungen zugewiesen werden. Informationen zu den von Ihnen benötigten Berechtigungen finden Sie unter "Mobile devices" entry in the Berechtigungen für Clients und mobile Geräte topic.

  • This procedure will clear all data on the mobile phone, including installed applications, photos, and personal information.

  • Informationen zu Tastenkombinationen für die Verfahren in diesem Thema finden Sie unter Tastenkombinationen in der Exchange-Verwaltungskonsole.

tipTipp:
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You can use the EAC to wipe a user’s phone or cancel a remote wipe that has not yet completed.

  1. In the EAC, navigate to Recipients > Mailboxes.

  2. Select the user, and under Mobile Devices, choose View details.

  3. On the Mobile Device Details page, select the lost mobile device, and then select Wipe Data.

  4. Select Save.

You can use the Clear-MobileDevice cmdlet in the Exchange-Verwaltungsshell to wipe a user’s phone.

The following command wipes the device named WM_TonySmith and sends a confirmation message to admin@contoso.com.

Clear-MobileDevice -Identity WM_TonySmith -NotificationEmailAddresses "admin@contoso.com"

Your users can wipe their own phone using Outlook im Web.

  1. In Outlook im Web, select the Settings icon.

  2. Under Your app settings, select Mail.

  3. Under Options, click to expand General if necessary, and then select Mobile devices.

  4. Select the mobile phone.

  5. Click or tap the Wipe Device icon.

There are several ways to verify that the remote wipe completed.

  • Run the Clear-MobileDevice cmdlet with the –NotificationEmailAddresses parameter configured. A message will be sent to the supplied email address when the remote wipe has completed.

  • In the EAC, check the status of the mobile device. The status will change from Wipe Pending to Wipe Successful.

  • In Outlook im Web, check the status of the mobile device. The status will change from Wipe Pending to Wipe Successful.

 
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