How to Add Company Knowledge to a Management Pack

  • Article

Applies To: Operations Manager 2007 R2, Operations Manager 2007 SP1

Knowledge is referred to as product knowledge or company knowledge. Product knowledge is embedded in a rule or monitor when it is authored. Administrators can add their own knowledge to rules and monitors to expand the troubleshooting information and provide company-specific information for operators, which is known as company knowledge. Administrators can use company knowledge to document any overrides implemented for a monitor or rule, along with the explanation for the customization and any other information that might be useful.

Operations Manager stores company knowledge in a management pack. Sealed management packs cannot be modified, so Operations Manager saves customizations such as company knowledge in a custom management pack. By default, Operations Manager saves all customizations to the Default Management Pack. As a best practice, you should instead create a separate management pack for each sealed management pack you want to customize.

To avoid losing your company knowledge, be sure to back up management packs as part of your general backup routine.

Prerequisites

To add or edit company knowledge, the computer must meet the following software requirements:

  • Microsoft Office Word 2003 with the .NET Programmability feature, or Microsoft Office Word 2007 or Office Word 2010 Professional edition (Standard edition is not supported)

    Note

    Only the 32-bit version of Word 2010 is supported. The knowledge template will not work with the 64-bit version of Word 2010.

  • Microsoft Visual Studio 2005 Tools for the Microsoft Office System

You can download Visual Studio 2005 Tools for the Microsoft Office System at https://go.microsoft.com/fwlink/?LinkId=74969.

To add or edit company knowledge, you must have the Author user role in Operations Manager 2007. For more information on user roles, see Role-based Security in Operations Manager 2007.

Procedure

To edit company knowledge

  1. Log on to the computer with an account that is a member of the Operations Manager Authors role for the Operations Manager 2007 management group.

  2. Click Authoring to open the Authoring workspace.

  3. Locate the monitor or rule to be documented.

  4. Click Properties under Actions, or right-click the monitor name and select Properties from the shortcut menu.

  5. Click the Company Knowledge tab.

  6. In the Management pack section, select a management pack in which to save the company knowledge. As a best practice, you should not save changes to the Default Management Pack.

  7. Click Edit to launch Microsoft Office Word.

  8. Add or edit text as desired.

    The company knowledge tab displays only the sections of the Word document with custom text.

  9. On the File menu, click Save to save your changes.

  10. Return to the company knowledge tab and click Save, and then click Close. This will close both the properties dialog box and Word.