Testing user connection to Exchange UM voicemail in Lync Server 2013

Lync Server 2013
 

Letztes Änderungsdatum des Themas: 2015-03-09

 

Verification schedule

Daily

Testing tool

Windows PowerShell

Permissions required

When run locally using the Lync Server-Verwaltungsshell, users must be members of the RTCUniversalServerAdmins security group.

When run using a remote instance of Windows PowerShell, users must be assigned an RBAC role that has permission to run the Test-CsExUMVoiceMail cmdlet. To see a list of all RBAC roles that can use this cmdlet, run the following command from the Windows PowerShell prompt:

Get-CsAdminRole | Where-Object {$_.Cmdlets -match "Test-CsExUMVoiceMail"}

The Test-CsExUMVoiceMail cmdlet enables administrators to verify that a user can access and use the Microsoft Exchange Server 2013 unified messaging service. To do this, the cmdlet connects to the unified messaging service and leaves a voice mail in the specified mailbox. This can be a system-supplied voice mail, or it can be a custom .WAV file that you have recorded yourself.

The following example tests Exchange Unified Messaging voice mail connectivity for the pool atl-cs-001.litwareinc.com. This command will work only if test users were defined for the pool atl-cs-001.litwareinc.com. If they have, then the command will determine whether the first test user can use Unified Messaging voice mail. If test users were not configured for the pool then the command will fail.

Test-CsExUMVoiceMail -TargetFqdn "atl-cs-001.litwareinc.com" -ReceiverSipAddress "sip:kenmyer@litwareinc.com" 

The commands shown in the next example test Exchange Unified Messaging voice mail connectivity for the user litwareinc\kenmyer. To do this, the first command in the example uses the Get-Credential cmdlet to create a Windows PowerShell command-line interface credentials object for the user litwareinc\kenmyer. Note that you must supply the password for this account to create a valid credentials object and to ensure that the Test-CsExUMVoiceMail cmdlet can run its check.

The second command in the example uses the supplied credentials object ($x) and the SIP address of the user litwareinc\kenmyer to determine whether or this user can connect to Exchange Unified Messaging voice mail.

$credential = Get-Credential "litwareinc\pilar" 

Test-CsExUMVoiceMail -TargetFqdn "atl-cs-001.litwareinc.com" -ReceiverSipAddress "sip:kenmyer@litwareinc.com" -SenderSipAddress "sip:pilar@litwareinc.com" -SenderCredential $credential 

The command shown in the next example is a variation of the command shown in Example 1; in this case, the OutLoggerVariable parameter is included to generate a detailed log of every step done by the Test-CsExUMVoiceMail cmdletand the success or failure of each of those steps. To do this, the OutLoggerVariable parameter is added alongside the parameter value ExumText; that causes detailed logging information to be stored in a variable named $ExumTest. In the final command in the example, the ToXML() method is used to convert the log information to XML format. That XML data is then written to a file that is named C:\Logs\VoicemailTest.xml by using the Out-File cmdlet.

Test-CsExUMVoiceMail -TargetFqdn "atl-cs-001.litwareinc.com" -ReceiverSipAddress "sip:kenmyer@litwareinc.com" -OutLoggerVariable VoicemailTest 
 
$VoicemailTest.ToXML() | Out-File C:\Logs\VoicemailTest.xml

If Exchange integration is correctly configured, you'll receive output similar to this, with the Result property marked as Success:

Target Fqdn : atl-cs-001.litwareinc.com

Result : Success

Latency : 00:00:02.9911345

Error Message :

Diagnosis :

If the specified user can't connect to voicemail, the Result will be shown as Failure, and additional information will be recorded in the Error and Diagnosis properties:

WARNING: Failed to read Registrar port number for the given fully qualified

domain name (FQDN). Using default Registrar port number. Exception:

System.InvalidOperationException: No matching cluster found in topology.

at

Microsoft.Rtc.Management.SyntheticTransactions.SipSyntheticTransaction.TryRetri

eveRegistrarPortFromTopology(Int32& registrarPortNumber)

Target Fqdn : atl-cs-001.litwareinc.com

Result : Failure

Latency : 00:00:00

Error Message : 10060, A connection attempt failed because the connected party

did not properly respond after a period of time, or

established connection failed because connected host has

failed to respond 10.188.116.96:5061

Inner Exception:A connection attempt failed because the

connected party did not properly respond after a period of

time, or established connection failed because connected host

has failed to respond 10.188.116.96:5061

Diagnosis :

Here are some common reasons why Test-CsExUMVoiceMail might fail:

  • An incorrect parameter value was supplied. If used, the optional parameters must be configured correctly or the test will fail. Rerun the command without the optional parameters and see whether that succeeds.

  • This command will fail if the Exchange Server is misconfigured or not yet deployed.

 
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