Contacting Microsoft Technical Support

Commerce Server 2009

There are many support options for Microsoft products. For example, you can use any one of the following options:

  • Self Support - Visit a Solution Center for information about the product including troubleshooting steps, solutions to common issues, Knowledge Base (KB) search, and the latest downloads.

  • Assisted Support - Help from a support professional. Support options could include telephone, online chat, or e-mail assistance.

  • Microsoft Services - Support Services provides a variety of support options to businesses, IT professionals, developers, and home users. Consulting Services provides customized technical expertise to Enterprise businesses. Customer Service provides assistance about non-technical issues such as product purchases, subscriptions, and more.

For more information about these support options, see the Microsoft Help and Support Web site at

Would you like to receive computer advice directly from the world’s leading technology experts? Are you interested in tips from power users or developers? Do you have tips you want to share with others? The Commerce Server 2009 Communities Web site provides access to a wealth of newsgroups, online chats, Web logs, and discussions where experts and users who are passionate about Commerce Server 2009 share their thoughts, help, support, and ideas.

For more information, see the Commerce Server 2009 Community Web site at

If you do not have access to the Internet, Microsoft Product Support Services can route you to the appropriate support by telephone. The following table lists the telephone numbers for you to use based on the type of support you need.

Support type

Telephone number


(800) 936-5800

IT Professionals

(800) 936-4900

Partners (resellers/consultants)

(888) 456-5570

Microsoft Certified Solution Providers

(888) 677-9444

Original Equipment Manufacturers

(800) 936-2197

System Builders

(888) 456-5570

Microsoft text telephone (TTY/TDD)

(425) 635-4948 in Washington state

(800) 892-5234 in the U.S.

(905) 568-9641 outside the U.S., including Canada

Microsoft support services are subject to the then-current prices, terms, and conditions for Microsoft, which are subject to change without notice.