Contacting Microsoft Technical Support

There are many support options for Microsoft products. For example, you can use any one of the following options:

• Self Support - Visit a Solution Center for information about the product including troubleshooting steps, solutions to common issues, Knowledge Base (KB) search, and the latest downloads.

• Assisted Support - Help from a support professional. Support options could include telephone, online chat, or e-mail assistance.

• Microsoft Services - Support Services provides a variety of support options to businesses, IT professionals, developers, and home users. Consulting Services provides customized technical expertise to Enterprise businesses. Customer Service provides assistance about non-technical issues such as product purchases, subscriptions, and more.

For more information about these support options, see the Microsoft Help and Support Web site at https://go.microsoft.com/fwlink/?LinkId=10224.

Commerce Server Product Feedback Center

Our goal is to create a community around product feedback and partner with you to help make our products even better. The Product Feedback Center is the place to submit bugs and suggestions on both released and pre-release versions of Commerce Server.

You can use Microsoft Connects to access the Product Feedback Center. Just click the Start button, navigate your installed programs to your instance of Commerce Server 2009 R2 and select the link to the Commerce Server Feedback Center.

You will need to register to have access to downloads and other items in this site. To do this, add Commerce Server to your Connect dashboard and then register by clicking the Your Profile link on your Connect page.

Commerce Server Community

Would you like to receive computer advice directly from the world’s leading technology experts? Are you interested in tips from power users or developers? Do you have tips you want to share with others? The Commerce Server 2009 R2 Communities Web site provides access to a wealth of newsgroups, online chats, Web logs, and discussions where experts and users who are passionate about Commerce Server 2009 R2 share their thoughts, help, support, and ideas.

For more information, see the Commerce Server 2009 R2 Community Web site at https://go.microsoft.com/fwlink/?LinkId=66714.

Support Requests by Telephone

If you do not have access to the Internet, Microsoft Product Support Services can route you to the appropriate support by telephone. The following table lists the telephone numbers for you to use based on the type of support you need.

Microsoft support services are subject to the then-current prices, terms, and conditions for Microsoft, which are subject to change without notice.

See Also

Other Resources

Getting Started