Troubleshooting Service Reporting
Updated: May 13, 2016
Applies To: System Center 2012 R2 Service Reporting
These troubleshooting tips contain guidance that can resolve common issue when you configure or use Service Reporting in System Center 2012 R2.
No data appears in the Service Reporting reports
Description: After you have installed Service Reporting, no information appears in reports.
Action: Enable logging to see if you can identify the problem. Keep in mind that logging only occurs when Windows Azure Pack for Windows Server calls the usage endpoint. To enable and review Analytic and Debug logging, perform the following steps.
Log on to the server running Service Provider Foundation and run Eventvwr.msc.
Enable the Microsoft/Service Provider Foundation/Core/The Analytic Channel for the SPF Core log.
Filter the log for warning and critical error events to determine if the problem was logged.
Action: Verify that the app pool account is configured for the Service Provider Foundation Usage endpoint has connect and query access to both the Operations Manager data warehouse and the Service Provider Foundation database.
Action: Verify that account used to access the Service Provider Foundation Usage endpoint from Windows Azure Pack is a member of the SPF_Usage group on the server that hosts the Service Provider Foundation Usage endpoint.
Action: Ensure that you have registered the Service Provider Foundation Usage endpoint with Windows Azure Pack. Verify that the correct URL was specified properly.
See Also
Support for Service Reporting
Service Reporting in System Center 2012 R2
System Requirements for Service Reporting