Deleting Baskets

After a user abandons a basket on your Web site, you can delete that basket from the Commerce Server database by using the Basket Manager module in Commerce Server Business Desk. Generally, you delete a basket because a user either does not check out or does not empty the basket before leaving the site.

To delete a basket

1. In Orders, click Basket Manager.
2. To find abandoned baskets, in the Find pane, do the following:

   Use this	To do this
   Find By	Select Date last accessed.
   Date	Select On or Before as your date criterion, and then type a date or select the date from the drop-down calendar.

3. Click Find Now.
4. In the Filtered View list, select the baskets you want to delete, and then click on the toolbar.
5. In the Delete confirmation dialog box, click Yes.

The selected baskets are deleted from your Web site.

Caution

• After a basket has been deleted, it cannot be recovered.

Note

• You must use the Publish Order Codes module to update your site. For more information about publishing order codes, see Publishing Order Codes on Your Web Site.

See Also

About Orders

Finding, Viewing, and Sorting Orders

Abandoned Baskets

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