Troubleshooting Business Desk

Article
11/12/2009

This section addresses common problems you may encounter while using Commerce Server Business Desk. Locate a brief description of the problem in the feature area you are working in, and follow the link for more detailed information.

Your first contact for technical support is typically your system administrator or your site developer. In addition, you can access Microsoft online newsgroups. For more information about Commerce Server 2000 newsgroups go to: www.microsoft.com/commerceserver.

The following table lists the feature areas and problems that you may encounter while using Business Desk.

Area	Problem
Installation	Business Desk does not install
Analysis	Cannot run reports Cannot view Segment models Exporting static SQL Server report fails Report appears without data Buyer Browse to Purchase report error Static report fails to run Missing member name for key number SQL Server-based Dynamic reports use large amounts of memory
Campaigns	Cannot run Direct Mailer job Direct Mailer job fails without error Campaign items do not appear as expected on the Web site Data does not appear in List Manager
Catalogs	Cannot import a catalog Cannot send a catalog to a trading partner
Business Desk	Library not registered Business Desk does not run Business Desk Access Error User not authorized to view page re-authentication request Changes do not appear on the Web site Cannot open two instances of same Business Desk Full Text search in Help does not return search results

Troubleshooting Business Desk

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