Resetting a User Password

You use the Users module to reset passwords for registered users who have forgotten theirs. After you reset the password for the user, you must inform the user of the new password.

You must have access to the Profiles modules to make changes to site terms, profile definitions, and profiles. For information about Business Desk permissions, see About Business Desk Security.

To reset a user password

  1. In Profiles, click Users.

  2. To display the profile for a particular user, in the User Object screen, use the Find pane. For information about finding a user profile, see Finding a User Profile.

  3. In the Filtered View list, select the profile for the user whose password you want to reset, and then click Open on the toolbar.

    In the Update Profile: <user profile> screen, in the General information section, in the User Password box, click the Ellipsis button.

  4. In the Password Reset dialog box, in the New Password box, type the new password, and then in the Confirm Password box, retype the new password.

    Ee825005.note(en-US,CS.20).gifNote

    • Passwords must contain 7 to 14 alphanumeric characters. Passwords are case-sensitive and cannot contain spaces.
  5. To save the new password and return to the User Object screen, click Save and go back on the toolbar.

The user profile is saved with the new password. You must advise the user of the new password.

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