How to Edit a Change Request
Updated: May 13, 2016
Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager
In System Center 2012 – Service Manager, you can use the following procedures to edit a change request and then validate the edit. For example, you might want to change the priority of an existing change request from medium to high.
Note
You cannot delete an activity in a change request if the change request is in progress, however you can skip the activity or put the change request on hold and then delete the activity.
To edit a change request
In the Service Manager console, click Work Items.
In the Work Items pane, expand Change Management, and then click All Change Requests.
Double-click a change request. For example, double-click Apply Exchange Server 2010 Service Pack 1.
Make the change that you want. For example, if you want to change the priority to high, select High in the Priority list. Or, type new text in the Description box.
Click OK to update the change request and to close it.
To validate an edited change request
Double-click the change request that you updated.
Verify that your changes are displayed in the change request form.
See Also