Managing the System Center 2012 - Service Manager Self-Service Portal

Updated: May 13, 2016

Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager

The Self-Service Portal in System Center 2012 – Service Manager is used by end users to contact help desk personnel for help requests. Users can also search the knowledge base, perform tasks, and manage their requests.

Use the procedures in the following topics to manage portal pages and links.

• How to Configure Concurrent Sessions and Calls

  Describes how to configure concurrent sessions and calls.

• How to Modify the Self-Service Portal Attachment File Size

  Describes how to modify the Self Service Portal attachment file size.

• Customizing the Self Service Portal

  Provides an overview of customizing the Self-Service Portal.

• Enabling Tracing and Debugging for the Self Service Portal

  Explains when tracing and debugging is used to troubleshoot the Self-Service Portal.

• TechNet Library main page for System Center 2012 – Service Manager

• Administrator’s Guide for System Center 2012 – Service Manager

• Planning Guide for System Center 2012 – Service Manager

• Operations Guide for System Center 2012 – Service Manager