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Microsoft IT Showcase


Welcome to an insider's view of the Microsoft enterprise IT environment. Here you'll find our latest content on Microsoft IT's best practices and lessons learned as we plan for, develop, deploy, and manage Microsoft products in our own global enterprise. Content is added regularly, so be sure to check back often to see what's new, or subscribe to our RSS feed to receive alerts when new content is posted.

  • How Microsoft IT manages mobile device management
    Bring Your Own Device (BYOD) is no longer just a trend. It is arguably the dominant culture in the workplace; a majority of employees now use personal devices for work. This has implications for both users and IT departments, particularly in the search for balance between convenience and security. This case study provides an update about how Microsoft IT is evolving to deliver mobile device management in a large organization.
    Published: July 2, 2015

  • Reenergizing early adoption by using SharePoint Online and Yammer
    Microsoft IT created the Microsoft Elite program to transform the culture of early adoption. The aim was to re-engage the employee base using a purpose-driven social community in Yammer and leaderboard gamification in SharePoint Online. The Elite program allows for easy onboarding and provides early adoption programs a level of communication and feedback that was previously available only to large-scale deployments.
    Published: July 2, 2015

  • Cortana for Windows 10
    Cortana is your personal digital assistant in Windows 10. She gets to know you and helps you get things done, letting you interact with her in a way that’s easy and natural. She can search the web, find things on your PC, show you the local news and weather, and provide reminders based on time or location. Just tell Cortana what you want, and she’ll be there to help you out.
    Published: June 29, 2015

  • Exploring Windows 10
    Windows 10 is designed to please both touch and mouse users. It’s also designed to be intuitive for users of both Windows 7 and Windows 8.1, incorporating the “best of both worlds” to enhance your experience and help you be more productive. The Start menu is back, putting all your apps, settings, and files just a few keystrokes, clicks, or taps away. Cortana helps make things easier for you and keeps you up to date. Microsoft Edge, the new browser in Windows 10, is designed to deliver a better web experience. It’s also easier to find and switch between open apps, keep them organized, resize and reposition them, keep track of notifications, and access frequently used system settings.
    Published: June 29, 2015

  • Microsoft is redesigning the meeting experience with productivity in mind
    In the mobile-first, cloud-first world, Microsoft is challenging itself to transform the meeting experience, enhance productivity, and delight employees. By taking a new, holistic approach to meeting spaces across the company, Microsoft is transforming standard conference rooms into meeting spaces that deliver an efficient, high-fidelity, and highly collaborative meeting experience for both in-room and remote attendees.
    Published: June 29,2015

  • Modernizing HR at Microsoft
    To support major strategic and cultural shifts at Microsoft, the HR Reimagined initiative helped the company deliver a seamless, engaging HR experience for over 100,000 employees worldwide. Microsoft Azure was an easy choice for the platform of such a global effort, enabling HR to take advantage of their existing investments in software, for an industry-best solution.
    Published: June 29, 2015

  • The journey to a new sales experience with Microsoft Dynamics CRM Online
    The processes and tools that the Microsoft sales organization previously used had become overly complex and kept sellers from focusing on their customers. Starting with the principle that Microsoft should use the products that it sells to customers, Microsoft corporate and field groups worked together to simplify sales processes and deliver a new sales platform that has increased seller productivity and satisfaction.
    Published: June 26, 2015

  • Managing security and privacy within DevOps
    DevOps is the practice of software engineers and operations professionals working together through the software development, production, and support lifecycle. When embracing the DevOps culture, the software development lifecycle of many application development teams evolves from the waterfall model to a more agile approach, which has caused security compliance to become an industry challenge. The Microsoft IT Information Security & Risk Management (ISRM) team is working to move security and risk management upstream by developing a process where they get involved earlier in the software development lifecycle. The solution includes the use of industry-leading tools for static and dynamic analysis as well as infrastructure scanning.
    Published: June 26, 2015

  • Standardized certification for internal apps improves security, privacy, and productivity
    New trends, including “bring your own device” and the demand for small, task-focused apps, have made it harder for companies to apply security, privacy, branding, and distribution standards to internal apps. To meet these needs, Microsoft IT developed an internal app certification process that all developers must follow. By providing tools to help developers and enforcing standards through certification, IT can manage its growing app portfolio. The solution also enables developers to be more agile and creative in the apps they create in response to ever-changing business needs.
    Published: June 24, 2015

  • Microsoft IT Service Management transitions from Exchange On-Premises to Office 365
    Microsoft IT migrated hundreds of thousands of mailboxes from Exchange On-Premises to Office 365 Exchange Online. But for the service management team, the major change was not technology—but changing their focus from servers to service. They are now accountable for ensuring end-to-end service quality and user satisfaction for the email service.
    Published: June 22, 2015

  • Microsoft IT migrates mailboxes to Office 365 Exchange Online
    Before Office 365 was released to the public, Microsoft weighed the pros and cons of migrating its many mailboxes to Office 365 Exchange Online. The company determined that the move was worth the risk and effort because of the many potential advantages of having its mailboxes in the cloud. The IT Exchange Email and Calendaring team at Microsoft IT undertook an extensive planning effort, announced the upcoming migration, prepared the affected teams, and then migrated mailboxes—thousands at a time—learning all the while. In each phase, Microsoft IT used the lessons learned from previous phases.
    Published: June 22, 2015

  • Microsoft IT enhances security and reliability with Exchange Online Protection
    Microsoft IT uses Exchange Online Protection as a service to block and filter spam and other malicious email. In addition, they have developed tools and processes to help manage the service and minimize such threats. This article describes how Microsoft IT uses Exchange Online Protection and other measures to reduce email security vulnerabilities.
    Published: June 22, 2015

  • Streamlining the development process with feature flighting and Azure cloud services
    Cross-discipline teams at Microsoft IT engaged in a joint effort to overcome many challenges of traditional software development models. A large organization within Microsoft IT successfully streamlined its development processes, reduced overall risk, and improved the customer experience by using feature flighting and Microsoft Azure Cloud Services to deliver smaller changes more frequently.
    Published: June 18, 2015

  • Global Marketing Operations at Microsoft uses BI to better understand its customers
    In the past, Microsoft sales professionals had to search through data in 10 or more programs to learn about their customers—which didn’t leave them much time to interact with those customers. See how this has changed, thanks to an application called Customer Insights, developed by Microsoft Global Marketing Operations (GMO) in partnership with Microsoft IT.
    Published: June 18, 2015

  • The Microsoft IT journey to transform BI
    Microsoft IT is on a multi-year journey to transform how the company works with BI. This is a major undertaking for any enterprise, requiring changes for people, processes, and technology. Learn about the roadmap we’ve built and the progress we’ve made so far. We also share the lessons learned, best practices, and reference architecture you can leverage to help your organization effect its own transformation.
    Published: June 17, 2015

  • Managing security and privacy within DevOps
    As Microsoft IT continues to transform across disciplines, processes and technologies to embrace the DevOps culture, a new engagement model for managing security and privacy is needed to save time and money, and to create more secure software. Join Narendra Parmar and Deron Daum as they discuss the new engagement model for how application development teams and security teams work together within Microsoft IT.
    Published: June 16, 2015

  • How Microsoft IT streamlined its development process for the cloud
    See how the development arm of Microsoft IT (ECIT) successfully streamlined its development processes, reduced overall risk, and improved the customer experience by using feature flighting and Microsoft Azure Cloud Services.
    Published: June 15, 2015

  • Microsoft creates a new sales experience with Microsoft Dynamics CRM at the core
    Microsoft transformed and simplified its sales processes and platforms into fast, modern, and role-based systems that are holistic, intuitive, and focused on specific customer business needs. New tools, built largely around out-of-the-box Microsoft Dynamics CRM Online and Microsoft Dynamics CRM features and functionalities, deliver streamlined sales processes, standardized and integrated tools, and intuitive collaboration features.
    Published: June 12, 2015

  • Using Microsoft SharePoint 2013 as an advanced content management system
    Microsoft IT retired an outdated content management system (CMS) and used Microsoft SharePoint 2013 to create a consolidated support and training portal for Microsoft Dynamics. The new portal helps customers and partners easily find product support information, license products, and get product updates. The portal also makes it easy for content creators to author, tag, publish, and localize content quickly without mastering complex web publishing technologies.
    Published: June 12, 2015

  • Using Microsoft SharePoint 2013 to build a robust support and training portal
    The Microsoft IT team that is responsible for hosting customer and partner content for Microsoft Dynamics needed to replace an outdated and cumbersome content management system (CMS) with a solution that would better support a complex range of content and customer needs. Using Microsoft SharePoint 2013 as a new CMS, the team created a support and training portal that helps customers and partners easily find product support information, license products, and get product updates. The portal also makes it easy for content creators to author, tag, publish, and localize content quickly without mastering complex web publishing technologies.
    Published: June 12, 2015

  • Microsoft Store uses Power BI for real-time insights to drive business results
    Retail is a multibillion-dollar business for Microsoft, and no period is more important to Microsoft’s retail business than the four days between Black Friday and Cyber Monday. Ambitious sales targets for the company’s flagship Xbox products meant Microsoft couldn’t afford a misstep in promoting and selling Xbox both in its retail stores and online. Sales were going well. And then the company’s new business intelligence system showed executives that sales were going too well. It was time for plan B.
    Published: June 9, 2015

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