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Baseline server events (Office SharePoint Server)

Applies To: Office SharePoint Server 2007

This Office product will reach end of support on October 10, 2017. To stay supported, you will need to upgrade. For more information, see , Resources to help you upgrade your Office 2007 servers and clients.

 

Topic Last Modified: 2015-03-09

In this article:

  • Web server events

  • SQL Server database events

Managing servers includes monitoring the applications and services running on the servers so that you can take action, either when an error occurs or before a specified limit is reached. Use the events and alerts to monitor the service status and troubleshoot issues for servers running Microsoft Office SharePoint Server 2007. While monitoring the events for Office SharePoint Server 2007 and related services, you should also ensure that the users' SharePoint sites are available.

To ensure that servers are available to the users, you must monitor baseline server events, such as events for Internet Information Services (IIS) and Microsoft SQL Server. The following tables list the baseline server events in Windows SharePoint Services 3.0 and Office SharePoint Server 2007.

Web server events

The following table describes the rules pertaining to the errors that occur in Office SharePoint Server 2007 and Windows SharePoint Services 3.0 related to the Web server.

Rule name Rule properties

An error occurred while communicating with the SMTP server

Rule ID: Microsoft.Windows.SharePoint.Services.3.0.An_error_occurred_while_communicating_with_the_SMTP_server Description: This error typically occurs due to a misconfigured SMTP server.

Rule Category: Event Collection

Rule Target: Microsoft.Windows.SharePoint.Services.3.0.WSS.Application

Alert Type: Error

Event ID: 6858

Event Source: Windows SharePoint Services 3.0

Cannot connect to SMTP host

Rule ID: Microsoft.Windows.SharePoint.Services.3.0.Cannot_connect_to_SMTP_host

Description: This alert indicates that Windows SharePoint Services cannot connect to the Simple Mail Transfer Protocol (SMTP) host.

Rule Category: Event Collection

Rule Target: Microsoft.Windows.SharePoint.Services.3.0.WSS.Application

Alert Type: Warning

Event ID: 6857

Event Source: Windows SharePoint Services 3.0

Cannot resolve name of the outbound SMTP server

Rule ID: Microsoft.Windows.SharePoint.Services.3.0.Cannot_resolve_name_of_the_outbound_SMTP_server

Description: This alert indicates that Windows SharePoint Services cannot resolve the name of the Simple Mail Transfer Protocol (SMTP) server. This can happen if the name of the SMTP mail server is incorrect or if the Domain Name System (DNS) service server is unavailable.

Rule Category: Event Collection

Rule Target: Microsoft.Windows.SharePoint.Services.3.0.WSS.Application

Alert Type: Warning

Event ID: 6856

Event Source: Windows SharePoint Services 3.0

The application pool account must be registered as a Kerberos service provider

Rule ID: Microsoft.Windows.SharePoint.Services.3.0.The_application_pool_account_must_be_registered_as_a_Kerberos_service_provider

Description: The application pool account has insufficient permissions to add user accounts to Active Directory. When using Kerberos authentication, the service account used by the Internet Information Services (IIS) application pool for your Web application must be registered in Active Directory as a Service Principal Name (SPN) on the domain on which the Web front-end is a member.

Rule Category: Event Collection

Rule Target: Microsoft.Windows.SharePoint.Services.3.0.WSS.Application

Alert Type: Error

Event ID: 6590

Event Source: Windows SharePoint Services 3.0

IIS Start Command

Rule ID: Microsoft.Office.Sharepoint.Server.2007.IIS_Start_Command

Description: This rule monitors the IIS Reset action. It will be triggered to alert the user when the IIS Start command has been used as a part of IIS Reset.

Rule Category: Event Collection

Rule Target: Microsoft.Office.Sharepoint.Server.2007.MOSS.Application

Alert Type: Warning

Event ID: 1

Event Source: IISCTLS

IIS Stop Command

Rule ID: Microsoft.Office.Sharepoint.Server.2007.IIS_Stop_Command

Description: This rule monitors the IIS Reset action and the event IDs created by the IIS Stop command in the System Log. It notifies the user that the IIS Stop command has been used as a part of IIS Reset.

Rule Category: Event Collection

Rule Target: Microsoft.Office.Sharepoint.Server.2007.MOSS.Application

Alert Type: Warning

Event ID: 2

Event Source: IISCTLS

Web Services for Remote Portlets run-time error

Rule ID: Microsoft.Office.Sharepoint.Server.2007.Web_Services_for_Remote_Portlets_runtime_error

Description: This alert indicates that the Web Services for Remote Portlets (WSRP) Web Part could not communicate with the Web service with which it is associated.

Rule Category: Event Collection

Rule Target: Microsoft.Office.Sharepoint.Server.2007.MOSS.Application

Alert Type: Warning

Event ID: 5189

Event Source: Office SharePoint Server

SQL Server database events

Office SharePoint Server 2007 and Windows SharePoint Services 3.0 use SQL Server databases to store content for the Web site and configuration settings. For example, all pages in the site, files in document libraries, files attached to lists, and information in lists, plus security and permission settings are stored in the content database. Other configuration settings are stored in the configuration database in SQL Server.

The following table describes the rules pertaining to the errors related to SQL Server in the Office SharePoint Server and Windows SharePoint Services environment.

Rule name Rule properties

Cannot connect to SQL Server

Rule ID: Microsoft.Windows.SharePoint.Services.3.0.Cannot_connect_to_SQL_Server

Description: This alert indicates that Windows SharePoint Services could not connect to the SQL Server database.

Rule Category: Event Collection

Rule Target: Microsoft.Windows.SharePoint.Services.3.0.WSS.Application

Alert Type: Error

Event ID: 3355

Event Source: Windows SharePoint Services 3.0

Insufficient SQL Server database permissions

Rule ID: Microsoft.Windows.SharePoint.Services.3.0.Insufficient_SQL_Server_database_permissions

Description: This error typically occurs during when insufficient privileges have been granted in the SQL Server database to the service account specified in Windows SharePoint Services.

Rule Category: Event Collection

Rule Target: Microsoft.Windows.SharePoint.Services.3.0.WSS.Application

Alert Type: Error

Event ID: 5214

Event Source: Windows SharePoint Services 3.0

SQL Server Database Error

Rule ID: Microsoft.Windows.SharePoint.Services.3.0.SQL_Server_Database_Error

Description: This alert indicates that an unexpected SQL Server database error occurred while the Windows SharePoint Services Search service attempted to communicate with the database.

Rule Category: Event Collection

Rule Target: Microsoft.Windows.SharePoint.Services.3.0.WSS.Application

Alert Type: Warning

Event ID: 9511

Event Source: Windows SharePoint Services 3.0 Search

SQL Server database is full

Rule ID: Microsoft.Windows.SharePoint.Services.3.0.SQL_Server_database_is_full

Description: This alert indicates that a SQL Server error occurred because the database size limit has been reached.

Rule Category: Event Collection

Rule Target: Microsoft.Windows.SharePoint.Services.3.0.WSS.Application

Alert Type: Error

Event ID: 3758

Event Source: Windows SharePoint Services 3.0

SQL Server database login failed

Rule ID: Microsoft.Windows.SharePoint.Services.3.0.SQL_Server_database_login_failed

Description: This alert indicates that the user name or password for the Windows SharePoint Services service account was invalid before the session or became invalid during the session.

Rule Category: Event Collection

Rule Target: Microsoft.Windows.SharePoint.Services.3.0.WSS.Application

Alert Type: Error

Event ID: 3351

Event Source: Windows SharePoint Services 3.0

Unknown SQL Exceptions

Rule ID: Microsoft.Windows.SharePoint.Services.3.0.Unknown_SQL_Exceptions

Description: This rule triggers an alert whenever any unknown SQL exceptions occur. The details of the exception are displayed in the alert.

Rule Category: Event Collection

Rule Target: Microsoft.Windows.SharePoint.Services.3.0.WSS.Application

Alert Type: Warning

Event ID: 5586

Event Source: Windows SharePoint Services 3.0

Audience Compilation failed

Rule ID: Microsoft.Office.Sharepoint.Server.2007.Audience_Compilation_failed

Description: A failure occurred while compiling an audience rule.

Rule Category: Event Collection

Rule Target: Microsoft.Office.Sharepoint.Server.2007.MOSS.Application

Alert Type: Error

Event ID: 5693

Event Source: Office SharePoint Server

Content Database Synchronization failed

Rule ID: Microsoft.Office.Sharepoint.Server.2007.Content_Database_Synchronization_failed

Description: Profile and membership synchronization was abandoned for this content database. The profile synchronization timer job will attempt to synchronize this content database again the next time it is run.

Rule Category: Event Collection

Rule Target: Microsoft.Office.Sharepoint.Server.2007.MOSS.Application

Alert Type: Warning

Event ID: 5555

Event Source: Office SharePoint Server

Database out of space

Rule ID: Microsoft.Office.Sharepoint.Server.2007.Database_out_of_space

Description: This alert indicates that the Office SharePoint Server Search (OSearch) service attempted to update a database but the database was full.

Rule Category: Event Collection

Rule Target: Microsoft.Office.Sharepoint.Server.2007.MOSS.Application

Alert Type: Error

Event ID: 10031

Event Source: Office SharePoint Server Search

Failure to commit to SQL

Rule ID: Microsoft.Office.Sharepoint.Server.2007.Failure_to_commit_to_SQL

Description: In a search-enabled server farm, the index server periodically writes to the search database on the computer running SQL Server. This alert indicates that an error occurred in the Office SharePoint Server Search (OSearch) service while attempting to commit a write operation to the computer running SQL Server.

Rule Category: Event Collection

Rule Target: Microsoft.Office.Sharepoint.Server.2007.MOSS.Application

Alert Type: Error

Event ID: 10026

Event Source: Office SharePoint Server Search

Plug-in failed to connect to SQL Server

Rule ID: Microsoft.Office.Sharepoint.Server.2007.Plug_in_failed_to_connect_to_SQL_Server

Description: A plug-in is a component of the search indexer that is used to process content and properties from crawled items. This alert indicates that an error occurred in the Office SharePoint Server Search service. The plug-in did not connect to the SQL Server computer instance, and the update of the content source cannot continue.

Rule Category: Event Collection

Rule Target: Microsoft.Office.Sharepoint.Server.2007.MOSS.Application

Alert Type: Warning

Event ID: 9503, 9510

Event Source: Office SharePoint Server Search

SQL Server Database Error

Rule ID: Microsoft.Office.Sharepoint.Server.2007.SQL_Server_Database_Error

Description: This alert indicates that an unexpected SQL Server database error occurred while the Office SharePoint Server Search service running on the index server attempted to communicate with the database.

Rule Category: Event Collection

Rule Target: Microsoft.Office.Sharepoint.Server.2007.MOSS.Application

Alert Type: Error

Event ID: 9511

Event Source: Office SharePoint Server Search