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Release history

This is the release history page for the Unified Service Desk Administration Guide.

Release history for Version 1.2.0, April 2015

New and updated topics Description of changes

Sample Unified Service Desk applications

Unified Service Desk system requirements

Deploy sample Unified Service Desk applications to CRM server using Package Deployer

Added information about integration with Parature knowledge management.

Update Unified Service Desk

Added information about how to update Unified Service Desk to the latest release.

Release history for Version 1.1.0, December 2014

New and updated topics Description of changes

Unified Service Desk system requirements

Updated information about the system requirements for Unified Service Desk.

Update Unified Service Desk

Added information about how to update Unified Service Desk to the latest release.

Topics on configuring Unified Service Desk and hosted control type reference

Moved to the new Unified Service Desk Developer Guide. The new developer guide provides information on how to configure and extend Unified Service Desk to create call center agent applications that integrate with Microsoft Dynamics CRM and external applications.

Release history for Version 1.0.1, September 2014

New and updated topics

Update Unified Service Desk

Security in Unified Service Desk

Manage access using Unified Service Desk security roles

Overview of Unified Service Desk

Multiple topics

Release history for Version 1.0.0, May 2014

New and updated topics Description of changes

New document

Initial version for the Microsoft Dynamics CRM 2013 Service Pack 1 (SP1) and Microsoft Dynamics CRM Online Spring ‘14 release.

See Also

Concepts

What's new in Unified Service Desk for administrators

Other Resources

MSDN: Unified Service Desk Developer Guide

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