Exchange admin center in Exchange Online

Exchange Online

Applies to: Exchange Online

Topic Last Modified: 2016-09-09

You use the Exchange admin center to manage email settings for your organization.

You must have Office 365 admin permissions to access the Exchange admin center.

  1. Sign in to Office 365 using your work or school account, and then choose the Admin tile.

  2. In the Office 365 admin center, choose Admin centers > Exchange.

    Select the Exchange admin center

If your organization is currently in the process of being moved to the latest release of Exchange Online, some of your mailboxes will be on the previous release and some will be on the most recent.

  • As an administrator, if your mailbox is still located on the previous release of Exchange Online, you’ll be routed to the Exchange Control Panel.

  • If your mailbox is located on the most recent release, you’ll be routed to the Exchange admin center.

Because you’ll need to use the Exchange Control Panel to manage older mailboxes and the Exchange admin center to manage the newer ones, you may need to go back and forth between using the two management centers. Here's how you do that:

  • To access the Exchange admin center, use the following URL format: https://<Exchange Online URL>/ecp/?ExchClientVer=15

  • To access the Exchange Control Panel, use the following URL format: https://<Exchange Online URL>/ecp/?ExchClientVer=14

Here's what the Exchange admin center looks like.

Common User Interface Elements of the EAC

Here are the features you'll find in the left-hand navigation.


Area What you do here


An overview of the admin center.


View and manage your mailboxes, groups, resource mailboxes, contacts, shared mailboxes, and mailbox migrations.


Manage administrator roles, user roles, and Outlook Web App policies.

Compliance management 

Manage In-Place eDiscovery & Hold, auditing, data loss prevention (DLP), retention policies, retention tags, and journal rules.


Manage organization sharing and apps for Outlook


Manage malware filters, connection filters, content filters, outbound spam, and quarantine for your organization.

Mail flow

Manage rules, delivery reports, message tracing, accepted domains, and send and receive connectors.


Manage the mobile devices that you allow to connect to your organization. You can manage mobile device access and mobile device mailbox policies.

Public folders

Manage public folders and public folder mailboxes.

Unified messaging

Manage Unified Messaging (UM) dial plans and UM IP gateways.

The tabs are your second level of navigation. Each of the feature areas contains various tabs, each representing a complete feature.

When you click most tabs, you’ll see a toolbar. The toolbar has icons that perform a specific action. The following table describes the most common icons and their actions. To display the action associated with an icon, simply hover over the icon.


Icon Name Action

Add Icon

Add, New

Create a new object. Some of these icons have an associated down arrow you can click to show additional objects you can create.

For example, in Recipients > Groups, clicking the down arrow displays Distribution group, Security group, and Dynamic distribution group as additional options.

Edit icon


Edit an object.

Delete icon


Delete an object. Some delete icons have a down arrow you can click to show additional options.

Search icon


Open a search box in which you can type the search phrase for an object you want to find.

Icon: Upgrade distribution group to Office 365 group

Upgrade a distribution group to an Office 365 group. This icon can be used only for a distribution group.

Refresh Icon


Refresh the list view.

More Options Icon

More options

View more actions you can perform for that tab’s objects.

For example, in Recipients > Mailboxes clicking this icon shows the following options: Add/Remove columns, Deleted mailboxes, Export data to a CSV file, and Advanced search.

Up Arrow Icon   Down Arrow Icon

Up arrow and down arrow

Move an object’s priority up or down.

For example, in Mail flow > Rules click the up arrow to raise the priority of a rule. You can also use these arrows to navigate the public folder hierarchy.

Copy Icon


Copy an object so you can make changes to it without changing the original object.

For example, in Permissions > Admin roles, select a role from the list view, and then click this icon to create a new role group based on an existing one.

Remove icon


Remove an item from a list.

For example, in the Public Folder Permissions dialog box, you can remove users from the list of users allowed to access the public folder by selecting the user and clicking this icon.

When you select a tab, in most cases you’ll see a list view. The list view in Exchange admin center is designed to remove limitations that existed in Exchange Control Panel.

In Exchange Online, the viewable limit from within the Exchange admin center list view is approximately 10,000 objects. In addition, paging is included so you can page to the results. In the Recipients list view, you can also configure page size and export the data to a CSV file.

When you select an item from the list view, information about that object is displayed in the details pane.

To bulk edit several items: press the CTRL key, select the objects you want to bulk edit, and use the options in the details pane.

The Centers tile allows you to change from one admin center to another. The Me tile allows you to sign out of the EAC and sign in as a different user. From the Help Help Icon drop-down menu, you can perform the following actions:

  • Help   Click Help Icon to view the online help content.

  • Disable Help bubble   The Help bubble displays contextual help for fields when you create or edit and object. You can turn off the Help bubble help or turn it on if it has been disabled.

See the following articles:

Are you using Exchange Server 2013? See Exchange admin center in Exchange 2013.

Are you using Exchange Online Protection? See Exchange admin center in Exchange Online Protection.