Microsoft Dynamics 365 (online) replaces Dynamics CRM online

 

Applies to: Office 365

Topic Last Modified: 2016-12-28

Dynamics 365 is the next generation of Microsoft Dynamics CRM Online. Dynamic 365 unifies customer relationship management (CRM) and enterprise resource planning (ERP) capabilities by delivering new applications to help manage specific business functions.

These applications include:

  • Dynamics 365 for Sales

  • Dynamics 365 for Customer Service

  • Dynamics 365 for Field Service

  • Dynamics 365 for Project Service Automation

  • Dynamics 365 for Operations

Dynamics 365 has two editions, Enterprise and Business. To learn more about Dynamics 365 features, see Microsoft Dynamics 365.

Comments or questions about this topic? Send your feedback to Office 365 Service Description Feedback. Need help with Office 365? Visit the Microsoft support center. Want to chat with a customer service representative? Go to the Select a plan page and click Chat now in the red banner at the top.

 
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