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Enterprise Mobility Suite: Support FAQ

Microsoft provides global pre-sales, billing, subscription, and technical support for Enterprise Mobility Suite (EMS). Administrators can request support through the Office 365 portal or by contacting Office 365 Support.

This page provides answers to common questions about support for the Enterprise Mobility Suite.

I can't submit an Enterprise Mobility Suite support request through the Azure portal because I do not have an Azure support plan. Isn’t support included in Enterprise Mobility Suite?

Support is included with Enterprise Mobility Suite. You can submit support requests for Azure Active Directory Premium, Azure Rights Management, and Microsoft Intune through the Office 365 portal.

 

Why am I not able to submit a support request through the Azure portal?

Only Enterprise Mobility Suite customers that have also purchased an Azure support plan can submit support requests through the Azure portal at this time. Support for Azure Active Directory Premium, Azure Rights Management, and Intune is available through the Office 365 portal.

 

How do I get Intune support?

Enterprise Mobility Suite customers can submit support requests for Intune using the Office 365 portal. Learn more about Intune support options.

 

I am not able to submit a support request through the Office 365 portal. Is there a phone number to call for support?

Go to Office 365 Support to find the support phone number for your region.

 

How do I get support with Volume Licensing, Volume Licensing Online Service Activation, or if I need to have the activation email resent?

Contact Microsoft Volume Licensing Support for support with these issues.

 

If I purchased my Enterprise Mobility Suite licenses through a Microsoft partner, should I contact them for support?

Yes, your Microsoft partner should be able to provide you with support directly. Contact your Microsoft partner first to understand the level of support they can provide.

 

I previously owned Intune but renewed my Enterprise Agreement with Enterprise Mobility Suite licenses. How do I handle license management?

Go to the Azure portal for license assignment. Please follow the instructions in your welcome email to manage your new Enterprise Mobility Suite licenses.

 

I previously had an Office 365 subscription but renewed my subscription through Enterprise Cloud Suite (ECS), which includes Office 365 and Enterprise Mobility Suite. How do I handle license management?

Go to the Azure portal for license assignment. Please follow the instructions in your welcome email to manage your new Enterprise Mobility Suite licenses.