Run the Crash Analyzer in Stand-alone Mode on a Computer Other than an End-user Computer
If you cannot access the Microsoft Debugging Tools for Windows or the symbol files on the end-user computer, you can copy the dump file from the problem computer and analyze it on a computer that has the stand-alone version of Crash Analyzer installed, such as a helpdesk administrator’s computer.
To run the Crash Analyzer in stand-alone mode
On a computer with DaRT 7 installed, click Start / All Programs / Microsoft DaRT 7.
Provide the required information for the following:
Microsoft Debugging Tools for Windows
Symbol files
For more information about symbol files, see, How to Ensure that Crash Analyzer Can Access Symbol Files.
A crash dump file
Note Use the Search tool in DaRT 7 to locate the copied crash dump file.
The Crash Analyzer scans the crash dump file and reports a probable cause of the crash. You can view more information about the crash, such as the specific crash message and description, the drivers loaded at the time of the crash, and the full output of the analysis.
Decide upon an appropriate strategy to resolve the problem. This may require disabling or updating the device driver that caused the crash by using the Services and Drivers node of the Computer Management tool in DaRT.