Support for Dynamics 365 for phones and Dynamics 365 for tablets
Updated: December 6, 2016
Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2016, Dynamics CRM Online
You can access Microsoft Dynamics 365 data from mobile devices in different ways. You can install and use the apps for Windows, iOS, and Android mobile devices, or you can run the Dynamics 365 web app on the device’s preferred browser for those devices described here.
CRM Online 2015 Update 1 introduced a new version of Dynamics 365 for phones that’s based on and shares many of the features of Dynamics 365 for tablets. To use this new version of Dynamics 365 for phones, you must be running CRM Online 2015 Update 1 or later or Microsoft Dynamics 365 on-premises or later.
Tablet support requires Microsoft Dynamics CRM Online Fall ‘13 or later, or Microsoft Dynamics CRM 2015 or later.
For on-premises deployments of Dynamics 365, the mobile apps require an Internet-facing deployment of Microsoft Dynamics 365 Server that uses claims-based authentication.
Dynamics 365 for phones requires and can only connect to Microsoft Dynamics CRM Online 2015 Update 1 or later (Windows Phone, iPhone, and Android) or Microsoft Dynamics 365 on-premises (Windows Phone 10*, iPhone, Android). Dynamics 365 for phones can’t connect to previous versions of Dynamics 365 (online) or Dynamics 365 on-premises.
*Windows Phone connection to Microsoft Dynamics 365 on-premises requires the new Dynamics 365 for Windows app and Microsoft Dynamics CRM 2016 Service Pack 1 or later.
You can run the Dynamics 365 for Windows tablets app on devices that meet the following requirements. You can also run the Dynamics 365 web app on a supported web browser on these devices. For more information about web browser support, see Web application requirements for Microsoft Dynamics 365.
Windows 8 or later
1366 x 768 resolution (720p)
For on-premises deployments, support requires a Microsoft Windows registry modification on the user’s Windows 8.1 device. Not required for the new Windows 10 app. For more information, see “Get your on-premises deployment ready for Dynamics 365 for Windows 8.1 tablets” in What admins need to do.
Additional screen sizes and resolutions are supported because Windows can use system scaling.
You can run the Dynamics 365 for iPad app on devices that meet the following requirements.
Device: iPad third generation or later
Screen: 9-inch (diagonal) or larger
How to find the version of your Microsoft Dynamics 365 for iPad app
In the Dynamics 365 for tablets app, go to the home screen, and then open the command bar. Tap Settings, and then tap About.
You can run the Dynamics 365 for Androidapp on devices that meet the following requirements.
Android versions 4.2, 4.3, 4.4*, 5.0**, and 6.0*** are supported for tablets with screens larger than 7 inches (optimized for 9 to 10 inches) using Microsoft Dynamics 365 for Android.
The following tablet model, screen, and Android versions have been tested for installing and running Dynamics 365 for Android or running Microsoft Dynamics 365 in the tablet’s web browser.
Dynamics 365 for Android supported operating system
Samsung Galaxy Tab 4
Samsung Galaxy Tab S
Google Nexus 10
Android 4.2, 4.4*, and 5.0**
Samsung Galaxy Tab 3
Asus Transformer Pad Infinity TF700
Samsung Galaxy Note 10
*This feature is available only if your organization has updated to Microsoft Dynamics CRM 2015 Update 0.1 or later.
**This feature is available only if your organization has updated to Microsoft Dynamics CRM 2015 Update 1.1 or later.
***This feature is available only if your organization has updated to Microsoft Dynamics CRM 2015 Update 1.1 or later.
You can run Microsoft Dynamics 365 in the default web browser on any of the supported Windows tablets tablets listed earlier. For Apple iPad tablets, iOS 7, iOS 8, and iOS 9 are supported. For Android, versions 4.2.2, 4.3, 4.4, 5.0, and 6.0 are supported for the tablets listed earlier.
Using Microsoft Dynamics 365 on a web browser on an Apple or Android mobile device provides a similar experience to using it with a web browser on a desktop or laptop computer. However, some features are not available, including:
Pinch and zoom
Skype for Business presence
Adding attachments to Notes—for Apple iPad users with Dynamics 365 (on-premises)
Entities that use classic forms such as Goal and Order Product (see Entities using classic forms)
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