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Support for CRM for phones and CRM for tablets

 

Applies To: Dynamics CRM 2016, Dynamics CRM Online

You can access Microsoft Dynamics CRM data from mobile devices in different ways. You can install and use the apps for Windows, iOS, and Android mobile devices, or you can run the CRM web app on the device’s preferred browser for those devices described here.

CRM Online 2015 Update 1 introduced a new version of CRM for phones that’s based on and shares many of the features of CRM for tablets. To use this new version of CRM for phones, you must be running CRM Online 2015 Update 1 or later or Microsoft Dynamics CRM 2016 on-premises or later.

System_CAPS_noteNote

Tablet support requires Microsoft Dynamics CRM Online Fall ‘13 or later, or Microsoft Dynamics CRM 2015 or later.

For on-premises deployments of CRM, the mobile apps require an Internet-facing deployment of Microsoft Dynamics CRM Server that uses claims-based authentication.

CRM for phones requires and can only connect to Microsoft Dynamics CRM Online 2015 Update 1 or later (Windows Phone, iPhone, and Android) or Microsoft Dynamics CRM 2016 on-premises (Windows Phone 10*, iPhone, Android). CRM for phones can’t connect to previous versions of Dynamics CRM Online or CRM on-premises.

*Windows Phone connection to Microsoft Dynamics CRM 2016 on-premises requires the new CRM for Windows app and Microsoft Dynamics CRM 2016 Service Pack 1 or later.

Platform

Versions

RAM (minimum)

iOS

8.1 and above

1 GB

Android

4.4,5.0, 6.0

1 GB

Windows Phone 8.1

Windows Phone 10

8.1 and 10

1 GB

You can run the CRM for Windows tablets app on devices that meet the following requirements. You can also run the CRM web app on a supported web browser on these devices. For more information about web browser support, see Web application requirements for Microsoft Dynamics CRM.

Download the Microsoft Dynamics CRM app from the Windows Marketplace for Windows 8.1 tablets and Windows 10 tablets.

Operating system

Windows 8 or later

Memory

1 GB

Resolution

1366 x 768 resolution (720p)

System_CAPS_importantImportant

For on-premises deployments, support requires a Microsoft Windows registry modification on the user’s Windows 8.1 device. Not required for the new Windows 10 app. For more information, see “Get your on-premises deployment ready for CRM for Windows 8.1 tablets” in What admins need to do

Additional screen sizes and resolutions are supported because Windows can use system scaling.

You can run the CRM for iPad app on devices that meet the following requirements.

Download Microsoft Dynamics CRM for iPad from the Apple Store

  • Device: iPad third generation or later

  • Screen: 9-inch (diagonal) or larger

System_CAPS_importantImportant
  • For CRM 2015, this app is supported on iOS 7, 8, and 9.

  • For Microsoft Dynamics CRM Online 2016 Update and Microsoft Dynamics CRM 2016 (on-premises), this app is supported on iOS 7, 8, and 9.

  • For Microsoft Dynamics CRM Online 2016 Update 1 and Microsoft Dynamics CRM 2016 Service Pack 1, this app is supported on iOS 8.1 and above.

How to find the version of your Microsoft Dynamics CRM for iPad app

  1. In the CRM for tablets app, go to the home screen, and then open the command bar. Tap Settings, and then tap About.

You can run the CRM for Android app on devices that meet the following requirements.

Download Microsoft Dynamics CRM for Android from Google play

Android versions 4.2, 4.3, 4.4*, 5.0**, and 6.0*** are supported for tablets with screens larger than 7 inches (optimized for 9 to 10 inches) using Microsoft Dynamics CRM for Android.

The following tablet model, screen, and Android versions have been tested for installing and running CRM for Android or running Microsoft Dynamics CRM in the tablet’s web browser.

Model

CRM for Android supported operating system

Samsung Galaxy Tab 4

4.4*

Samsung Galaxy Tab S

4.4*

Google Nexus 10

Android 4.2, 4.4*, and 5.0**

Samsung Galaxy Tab 3

Android 4.2.2

Asus Transformer Pad Infinity TF700

Android 4.2

Samsung Galaxy Note 10

Android 4.3

System_CAPS_noteNote

*This feature is available only if your organization has updated to Microsoft Dynamics CRM 2015 Update 0.1 or later.

**This feature is available only if your organization has updated to Microsoft Dynamics CRM 2015 Update 1.1 or later.

***This feature is available only if your organization has updated to Microsoft Dynamics CRM 2015 Update 1.1 or later.

You can run Microsoft Dynamics CRM in the default web browser on any of the supported Windows tablets tablets listed earlier. For Apple iPad tablets, iOS 7, iOS 8, and iOS 9 are supported. For Android, versions 4.2.2, 4.3, 4.4, 5.0, and 6.0 are supported for the tablets listed earlier.

Using Microsoft Dynamics CRM on a web browser on an Apple or Android mobile device provides a similar experience to using it with a web browser on a desktop or laptop computer. However, some features are not available, including:

  • Pinch and zoom

  • Yammer

  • Reports

  • Customization/Editors

  • System Settings

  • Advanced Find

  • Process dialogs

  • Skype for Business presence

  • Adding attachments to Notes—for Apple iPad users with Microsoft Dynamics CRM (on-premises)

  • Entities that use classic forms such as Goal and Order Product (see Entities using classic forms)

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