Service status and progress field interaction
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012
In the Service orders form, the Progress field on the service order header reflects the status of the whole service order, and the Status reports the status of individual service order lines.
Progress |
Line 1 Status |
Line 2 Status |
Line 3 Status |
|---|---|---|---|
In process |
Created |
Created |
Created |
In process |
Canceled |
Created |
Created |
In process |
Created |
Canceled |
Posted |
Canceled |
Canceled |
Canceled |
Canceled |
Posted |
Posted |
Posted |
Posted |
Posted |
Posted |
Canceled |
Canceled |
The progress of a service order is in process if all lines have the status Created; it is still in process if some of the lines have a status of Canceled or Posted.
If all lines in a service order are marked as Posted, the progress of the status order is Posted. If some lines are Posted and some are Canceled, the progress is still Posted.