Service status and progress field interaction [AX 2012]

Updated: November 6, 2010

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

In the Service orders form, the Progress field on the service order header reflects the status of the whole service order, and the Status reports the status of individual service order lines.

Progress

Line 1 Status

Line 2 Status

Line 3 Status

In process

Created

Created

Created

In process

Canceled

Created

Created

In process

Created

Canceled

Posted

Canceled

Canceled

Canceled

Canceled

Posted

Posted

Posted

Posted

Posted

Posted

Canceled

Canceled

The progress of a service order is in process if all lines have the status Created; it is still in process if some of the lines have a status of Canceled or Posted.

If all lines in a service order are marked as Posted, the progress of the status order is Posted. If some lines are Posted and some are Canceled, the progress is still Posted.


Announcements: To see known issues and recent fixes, use Issue search in Microsoft Dynamics Lifecycle Services (LCS).

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