Setting up Sales and marketing parameters [AX 2012]

Updated: March 4, 2011

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

Before you begin working in the Sales and marketing area of Microsoft Dynamics AX, you can set default values in the Sales and marketing parameters form. By presetting these values, you can reduce some of the manual data entry that you must perform when you create new prospects, leads, opportunities, or records in the global address book that share common characteristics.

Click Sales and marketing > Setup > Sales and marketing parameters.

You can set the default values for prospects, period codes, and contacts. You can also set customers and vendors for qualified leads to be created automatically, and specify when opportunity records are created.

You can set the default values that specify where the files for mailing address documents are stored, and how document types are classified in e-mail messages that are received, sent, and saved. You can also set the length of time that documents are displayed in the documents list.

You can set the default values for your campaign status, type, groups, and targets. In the Days campaign expires field, set the number of days until the campaign expires. Be aware that the total number of campaign days is always the number that you enter plus 1. The campaign start date is not counted in your expiration days. Instead, the start date is counted in the length of the campaign.

You can set the default values that are used to create activity categories, types, purposes, and phases for campaigns, quotations, and telemarketing. If you set these values, activities can be created automatically when records are created.

You can select the entities that you want to include to track transactions. You can also select the type of transactions that you want to include. You can also set the length of time that logged transactions are stored.

You can set the telephony activities and any prefix numbers that are required to make an outgoing telephone call from your company.

You can set the number sequences. These codes are used with the corresponding references when new records for prospects are created.

For more information, and for descriptions of individual fields, see Sales and marketing parameters (form).

Announcements: To see known issues and recent fixes, use Issue search in Microsoft Dynamics Lifecycle Services (LCS).