Create service orders (class form) [AX 2012]

Updated: December 3, 2011

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

Click Service management > Periodic > Service orders > Create service orders.

–or–

Click Service management > Common > Service agreements > Service agreements. On the Action Pane, on the Deliver tab, and click Planned service orders.

Use this form to create service orders that are based on service agreement lines.

When you use the Create service orders form to create service orders, if you have not selected a particular service agreement, service orders are created for the period you specify and for all service agreements that match the specified period.

NoteNote

To create service orders based on a service agreement line, a service interval must be selected in the Service interval field in the Service agreements form.

The following tables provide descriptions for the controls in this form.

Button

Description

Select

Open the Inquiry form, where you can select the criteria for the service orders that you want to create.

Field

Description

Period field group

Enter dates to define the period to create service orders for.

NoteNote

Service orders are only created for the period of the service agreement. If part of the interval that you specify in the From date field and the To date field is outside the period of the service agreement, service orders are not created for the part that falls outside the period of the service agreement.

Show Infolog

Select this check box to generate an Infolog that displays the service orders that have been created.

Include transaction types field group

Select the check boxes for the transaction types that you want to create.

The transaction types that you select generate service orders based on lines of the corresponding types in the service agreements.

Continuous

Select this check box to re-create any deleted service orders before the date interval specified in the From date field and the To date field.


Announcements: To see known issues and recent fixes, use Issue search in Microsoft Dynamics Lifecycle Services (LCS).

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