About receiving alerts [AX 2012]

Updated: April 25, 2012

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

You can use the Notification list form to view the alerts that you receive. If you have unread alerts, an icon is displayed in the status bar. Click the icon to open the Notification list form.

To make sure that you do not overlook any alerts, you can also have them delivered as pop-up messages or email alerts.

Pop-up messages appear at the bottom of your desktop. In the Options form, you can select to receive alerts as pop-up messages.

From the pop-up message, you can view the alert in the Notification list form. Alternatively, you can drill down to the origin of the alert to view the context in which the alert was triggered.


Pop-up messages are displayed for a short time and then disappear. To keep the message visible, place the pointer over the pop-up message.

An email alert is triggered in Microsoft Dynamics AX and sent out as an email message.

If alerts are delivered by email, you can be alerted about events even when you are not working in Microsoft Dynamics AX.


Email alerts cannot be created or sent manually, but must be processed through the email system in Microsoft Dynamics AX.

If you have set up email alerts but do not receive them, verify the following settings, or check with your administrator:

  • A language must be selected in the Options form.

  • The email template must contain the email address of the sender. The sender address is defined in the Sender e-mail field in the E-mail templates form.

  • The E-mail field in the Options form must contain the email address of the recipient.

Announcements: To see known issues and recent fixes, use Issue search in Microsoft Dynamics Lifecycle Services (LCS).