Subscription workflow overview [AX 2012]

Updated: October 18, 2012

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

You are the subscriptions administrator for a light company that offers subscriptions for lighting rig maintenance. A customer contacts your company to purchase a yearly subscription for lighting rig maintenance.

To set up a subscription, you must first create a subscription group for the new service agreement or verify that a subscription group exists. If a subscription group exists, you must set it up to invoice the customer yearly and to accrue sales revenue every month of the year. For more information about how to set up subscriptions, see Set up subscription groups.

After the subscription group is created, you can create the subscription. For more information about how to create service subscriptions, see Create service subscriptions from a subscription group.

After you set up the subscription, you create the subscription fee transaction for the first invoicing period, which is one year. The transactions are of the Regular type. Therefore, you can only create subscription transactions where the from date and the to date correspond to periods that were previously created in the Period types form. For more information about fee transactions, see Create subscription fee transactions.

After you set up the subscription for your customer, you remember that they have negotiated a 10 percent discount on all list prices for service offerings. Therefore, you must reduce the price of the transaction fee that you created.

Later in the day, your customer contact calls to say that, although they still want the service agreement for the lighting rig, they plan to introduce a new lighting rig later in the year. Therefore, they only need maintenance coverage until October 2013. To reduce the number of months for the customer’s subscription, you create a new subscription fee transaction of the Reduction days type. For more information about how to reduce days, see Reduce the days on subscription fees.

You have now finished setting up the subscription, and you are ready to invoice your customer for it. For more information about how to invoice subscriptions, see Invoice subscription transactions.

Two days later, your customer calls to say that the subscription should be invoiced in U.S. dollars, not Euros. Therefore, you create a credit note, and you also create a new subscription transaction in the correct currency. For more information about how to credit subscription transactions, see Credit subscription transactions.

At the end of each month, one month's revenue can be accrued from the customer's subscription to the profit and loss account and the WIP accounts. For more information about how to accrue revenue for subscriptions, see Accrue subscription revenue.


Announcements: To see known issues and recent fixes, use Issue search in Microsoft Dynamics Lifecycle Services (LCS).

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