Service agreement groups (form)
Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012
Click Service management > Setup > Service agreements > Service agreement groups.
Use this form to create and maintain service agreement groups. Use service agreement groups to organize service agreements into groups that have similar characteristics. For example, create a service agreement group for a specific geographical location. Assign one or more service agreements to the group. The service manager for that location can view the service agreements for the location by selecting the service agreement group in the filter.
Task that uses this form
Create service agreement groups
Navigating the form
The following table provides descriptions for the controls in this form.
Fields
Field |
Description |
|---|---|
Service agreement group |
Enter a unique name for the service agreement group. |
Description |
Enter an optional description for the service agreement group. |
Service level agreement |
Select a service level agreement (SLA) to apply to all new service agreements that you create for this service agreement group. You can assign an SLA to multiple service agreement groups. |
See also
About service agreement groups
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