Symptom codes (form) [AX 2012]

Updated: November 25, 2010

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

Click Service management > Setup > Repair > Symptom areas. Then click Symptom codes.

Use this form to create symptom codes that are used in repair lines for service objects. Symptom codes are associated with symptom areas and identify malfunctions that are based on customer’s descriptions of problems.


A customer brings an automobile to your repair shop and reports several issues, which you list as symptom codes:

  • When the brakes are applied, the car makes a noise and the steering wheel shakes. You add the two symptom codes, Noise and Shaking, to the existing Brakes symptom area.

  • The car shakes while turning corners. You add the symptom code, Shaking, to the existing Steering problems symptom area.

The following table provides descriptions for the controls in this form.



Symptom code

Type an identifier for the symptom code.


Type a description for the symptom code.

Symptom area

View the symptom area that the symptom code is associated with.

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