Contacts (form)

Article
05/05/2014

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

Click Sales and marketing > Common > Contacts > All contacts. On the All contacts list page, double-click a contact.

Use this form to record contact information for individuals.

Navigating the form

The following tables provide descriptions for the controls in this form.

Tabs (Action Pane)

Tab	Description
Contact	Create or update information about a contact, or associate a contact with a customer, vendor, or prospect.
Competencies	View or update the professional competencies of the contact.
Market	View or maintain marketing information for the contact.
General	View more information about the contact and the contact's associations.

Tabs (lower pane)

Tab	Description
General	View or modify information about the selected contact.
Addresses	View, add, or modify address information for the selected contact.
Contact information	View, add, or modify contact information for the selected contact.
Employment information	View or add professional information for the selected contact.
Miscellaneous details	View or add miscellaneous information about the selected contact.

Buttons (Action Pane)

Button	Description
Inactivate	Set the status of the selected contact record to inactive.
Contact	Create a new contact record.
Add to Microsoft Outlook contacts	Add the selected contact to the list of contacts in Microsoft Outlook.
Customer	View the customer record that the selected contact is a contact for.
Vendor	View the vendor record that the selected contact is a contact for.
Prospect	View the prospect record that the selected contact is a contact for.
Attachments	View documents or notes that are attached to the selected contact.
Interests	View or enter the personal interests of the selected contact.
Professional experience	View or enter information about the selected contact’s professional experience.
Certificates	View or enter professional or educational certificates that the selected contact has acquired.
Courses	View or enter professional or educational courses that the contact has attended.
Education	View or enter information about the selected contact's education.
Positions of trust	View or enter information about any position or role that the contact performs that is outside the responsibilities of the contact's primary position.
Project experience	View or enter information about the projects that the selected contact has contributed to.
Skills	View or enter the skills of the selected contact. These skills can be used when you perform skill mapping.
Campaigns	View the campaigns that include the selected contact.
Calls	View the selected contact’s call log.
Call lists	View the call lists that include the selected contact.
Mailings	View the mailing lists that include the selected contact.
Quotations	View the quotations that have been created for the selected contact.
Sales orders	View the sales orders that have been created for the selected contact.
Leads	View the lead records that are associated with the selected contact.
Opportunities	View the opportunity records that are associated with the selected contact.
Transaction log	View the transaction log for the selected contact.
Activities	View, create, or update activities for the selected contact.

Buttons (lower pane)

Button	Description
Change name	Open the Name details form to change the name of the selected contact. Note This control is not available if Microsoft Dynamics AX 2012 R2 or AX 2012 R3 is installed.
Map	Open an online map for the selected address.
More options (On the Address FastTab)	Select the action to perform for an address record. In Microsoft Dynamics AX 2012 R2, select from the following options: Remove – Mark the selected address record as inactive. You can delete all inactivated addresses by running a batch job in the Delete inactivated addresses form. Set defaults – Select the default address. Advanced – Open the Manage addresses form. In Microsoft Dynamics AX 2012, select from the following options: Remove – Delete the selected address record from the list. Deactivate – Set the status of the selected address record to inactive. The address record is not deleted. Advanced – Open the Manage addresses form.
More options (On the Contact information FastTab)	Select the action to perform for a contact information record. In Microsoft Dynamics AX 2012 R2, select from the following options: Remove – Delete the selected contact information record. Set defaults – Select the default contact information record. Advanced – Open the Edit contact information form. In Microsoft Dynamics AX 2012, select from the following options: Remove – Delete the selected address record from the list. Deactivate – Set the status of the selected address record to inactive. The address record is not deleted. Advanced – Open the Edit contact information form.

Fields

Button	Description
Contact ID	The unique identification number of the selected contact.
Contact for	Enter the name of the party that the selected contact is the contact for.
Personal title	Select the personal title of the selected contact.
Display as	Select how the contact name is displayed. For example, a contact name can be displayed in the following order: last name, first name, middle name.
Address books	Select the address books that the contact is assigned to.
Language	Select the preferred language for the selected contact.
Address	View the formatted information for the selected address. This is the address that will appear on a printed document. The original address record may contain information that is not included in this view, depending on the specific country/region format.
Purpose	View the purpose of the selected address. For example, the address may be used for deliveries only, or for deliveries and services.
Primary	View whether the address is primary. A primary address is the principal postal address for the selected party. A primary address can also be the default address for the party.
Type	Select the method that is used to contact or communicate with the selected contact.
Contact number/address	Enter the number or address that corresponds to the type of contact information. For example, enter a telephone number or an e-mail address.
Primary	If this check box is selected, the contact information is primary. Primary contact information is the principal form of communication for the selected party. To select or clear this check box, click More options and then select Advanced.
Microsoft Outlook categories	Select the categories in Microsoft Outlook that include the selected contact.
Sensitivity	Select the sensitivity level of the projects that the selected contact is involved in.
Manager	Select the name of the selected contact's manager.
Employee responsible	Select the name of the employee in your organization who is responsible for working with the selected contact.
Direct mail	Select this check box to indicate that postal mail can be sent directly to the contact.
Organizational ID	Enter the organizational identification number that is assigned to the contact's organization.
Government ID	Enter the governmental identification number that is assigned to the contact's organization.
Mileage	Enter the distance, in miles, of the selected contact from your organization.
Skill mapping	Select this check box to include the selected contact in skill mapping.
Reason code	If you are excluding the selected contact from skill mapping, select the reason for the exclusion.
Loyalty	Select the loyalty level of the selected contact.
Decision	Select the level of input that the selected contact is allowed to have in decisions.
Character	Select a character assignment for the selected contact.
VIP	Select this check box to indicate that the selected contact is a VIP. The value of the VIP check box can be used as a criterion to select contacts when you create campaign targets, mailings, and so on.

Announcements: To see known issues and recent fixes, use Issue search in Microsoft Dynamics Lifecycle Services (LCS).