Symptom areas (form) [AX 2012]

Updated: December 4, 2010

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

Click Service management > Setup > Repair > Symptom areas.

Use this form to create the symptom area codes that are used in repair lines for service objects. Symptom areas are used to group symptom codes and to list areas of malfunction based on customers' descriptions of problems.

Example

A customer brings an automobile to your repair shop and reports the following issues, which you list as symptom areas:

  • When the brakes are applied, the car makes a noise and the steering wheel shakes. You add Brakes as a symptom area.

  • The car shakes while turning corners. You add Steering problems as a symptom area.

The following tables provide descriptions for the controls in this form.

Button

Description

Symptom codes

Open the Symptom codes form, which you can use to define symptom codes that are associated with symptom areas.

Field

Description

Symptom area

Enter the identifier of the symptom area.

Description

Enter a description of the symptom area.


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