About return cost price and return lot ID [AX 2012]

Updated: November 19, 2012

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

In Microsoft Dynamics AX, the cost of products that are returned to inventory is calculated by using the current cost of the products. However, you might want the cost of the returned products to equal the cost of the products at the time when you sold the products to the customer. You can do this by using the Return lot ID field on the Line details FastTab in the Sales order form.

For example, consider the following scenario. You invoice a customer. Then, the customer returns the delivered products to you. You return the products to stock. In this case, when you credit the customer for the returned products, the cost of those products is calculated by using the current cost of the products. However, if you use the Return lot ID field, the cost of the returned products is calculated by using the cost on the invoice of the original sale to the customer.

To use a cost other than the current cost for returns from a customer, use one of the following methods.

By default, when you add items to a return order, the items are returned to inventory at the current cost price. To specify a different return cost price, follow these steps.

  1. Click Sales and marketing > Common > Return orders > All return orders.

  2. On the Action Pane, in the New group, click Return order.

  3. In the Create return order form, select a customer account, and then click OK.

  4. In the Return order - RMA number: %1, %2 form, select an item, and then enter a negative quantity in the Quantity field.

  5. Click the Line details FastTab.

  6. On the General tab, enter a value in the Return cost price field. This value is used when the goods are returned to inventory. If you do not enter a value, the current cost price is used when the goods are returned to inventory.

This is the preferred method to use to create return lines. To use the cost of the products at the time when you sold the products to the customer, create a return order and specify a sales line to return.

  1. Click Sales and marketing > Common > Return orders > All return orders.

  2. On the Action Pane, in the New group, click Return order.

  3. In the Create return order form, select a customer account, and then click OK.

  4. In the Return order - RMA number: %1, %2 form, on the Action Pane, click Find sales order.

  5. In the Find sales order form, select the invoice line to return, and then click OK.

    On the Line details FastTab, on the General tab, the Return lot ID field displays the value from the original sales line. Additionally, the Return cost price field displays the cost value from the original sales line.

When you use the Return lot ID field on a return order line to specify the return cost price, the cost on the return order line is used. If you run the inventory close or recalculation functionality, the cost is adjusted on the original sales line. The cost on the return order line is automatically adjusted to reflect the same cost per piece.

  1. Create and release a product that is named Test. In the Released product details form, specify the following information:

    1. On the Manage costs FastTab, in the Item group field, select the Parts group.

    2. On the General FastTab, in the Item model group field, select DEF.

    3. On the Purchase FastTab, in the Price field, type 10.00 as the cost price of the item.

    4. On the Action Pane, click Dimension groups. In the Storage dimension group field, select Site and Warehouse only. In the Tracking dimension group field, select No active tracking dimensions.

  2. Create a purchase order for 10 pieces of the Test item at 6.00 per piece, and then post an invoice for the purchase order.

    Create a second purchase order for 10 pieces of the Test item at 8.00 per piece, and then post an invoice for the purchase order.

  3. Post an invoice for a sales order to sell five pieces of the Test item.

    In this case, the sales order line is costed at 35.00 (5 pieces * 7.00 average cost per piece).

  4. Create a return order for the customer. In the Find sales order form, select the invoice line, and then click OK.

  5. In the Return order - RMA number: %1, %2 form, verify that a return order is generated to return the Test item. The quantity of the return order is set to -5.00.

    The Return lot ID field displays a lot ID. This lot ID is taken from the original sales order of the item that was sold to the customer. The Return cost price field displays the cost price from the original sales line.

  6. Register the receipt of the returned items.

  7. Post a packing slip for the returned items.

  8. Post an invoice for the return order. On the All sales orders list page, select a sales order for which Returned order is the order type.

  9. Open the Inventory transactions form. Verify that the return is costed at 7.00 per piece by using the value in the Return cost price field, for a total of 35.00 in the Cost amount field. You can open the Inventory transactions form from the Return order - RMA number: %1, %2 form. In the Lines grid, click Inventory > Transactions.

  10. In Inventory and warehouse management, use the Closing and adjustment form to run the 3. Close procedure.

    This action adjusts the cost on the original sales line that was costed at -35.00 (5 pieces * 7.00) to -30.00 (5 pieces * 6.00). This is because the inventory model group uses First in, First out (FIFO), and 6.00 per piece is the FIFO cost from the first purchase order. Additionally, the action adjusts the cost on the return sales line to match the cost per piece on the original sales line. Therefore, the cost of the return line is adjusted from 35.00 to 30.00.


Announcements: To see known issues and recent fixes, use Issue search in Microsoft Dynamics Lifecycle Services (LCS).

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