Telemarketing reason (form) [AX 2012]

Updated: December 8, 2010

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

Click Sales and marketing > Setup > Telemarketing > Reason canceled.

Use this form to set up reasons that describe why a telemarketing call was canceled.

When you are creating campaign reports and graphs, it is important to know the reason that a call was canceled. A record of call cancellations can provide valuable information that you can use to avoid future cancellations.

The following table provides descriptions for the controls in this form.



Reason canceled

The name of a cancellation reason.


A description of the cancellation reason.

Announcements: To see known issues and recent fixes, use Issue search in Microsoft Dynamics Lifecycle Services (LCS).