Customer Management
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The entities described in this section are used to enable a business to have more productive and successful relationships with its customers. This includes the entities necessary for managing customers for the purposes of identifying, selling to, and providing service to those customers.
In This Topic
Describes how to manage information about contacts, the people your users need to interact with.
Describes how to manage the information about your accounts.
Describes how to manage the relationships between accounts and contacts.
Describes how to manage the events that are attached to contacts, accounts, opportunities, and cases.
Describes how to manage queues of incidents (cases) and activities.